We had a great experience working with Jeff! He was friendly, knowledgeable, and never made us feel pressured throughout the process. He took the time to answer all of our questions and made buying our Bronco smooth and stress-free. We really appreciated how honest and helpful he was from start to finish. Thanks again, Jeff! read more

We went to look for a car today and the salesman, Rob, hit my boyfriend by slapping him pretty hard on the chest, to "greet him". He was unprofessional because he was gossiping about a client who had traded in a vehicle some time ago and was just so uncomfortably persistent. read more

The team at Casa Nissan has gone above and beyond to help me out. Patrick the manager and Rob the Internet sales rep found the perfect car for me. read more

I went in the day of their grand opening. They said they had no trucks, as that was what I wanted. They said they would call me when they got a used truck. I have went on their website several times after that, and they had several used trucks. I won't go back! read more

They were super friendly & fixed my car quickly and we are very very pleased!!!! We highly recomend this dealership!

I took my Pathfinder into the service department in 2022 because of a recall on the hood latch. I immediately took it in because I couldn't drive my car without feeling I was putting my life in jeopardy. The recall states the hood could fly open unintentionally and crash into the windshield. Watching my hood lift up at least 1/2" or more has created unbearable stress. The recall covered parts and labor to replace both hood latches but Lamb Nissan refused to replace either latch. They said it wasn't one under recall. I took it back to Lamb Nissan in 2024 for the same issue when I received another recall notice. Lamb Nissan refused to replace either latch for a second time and again told me my car was fine. Finally, in April of 2025 Lamb Nissan supposedly replaced a latch due to a 3rd recall notice. The latches should have been replaced 2 1/2 years before under the first recall. I feel Lamb Nissan put the value of a dollar above the value of my life. Unfortunately, my windshield now has a crack, almost halfway across, that wasn't there when I dropped it off for the recall. Lamb Nissan says it's not their problem. If you have experienced Lamb Nissan's failure to properly repair a recalled item, I encourage you to file a claim with Nissan North America Inc. read more

Bought truck new here in 2018 and have nothing but excellent service since; most recently had an odd noise/rattle and service advisor Logan S. got me in on 3 hours notice, diagnosed/and fixed in about 20 min and comped the visit. Just so great. Always so smooth with these guys vs the constant struggle we seem to have servicing my wife's Toyota at that local dealer. read more

Perfectly Smooth Transaction! I love my fully equipped Nissan Rogue it is perfect for where I live! Reed was an incredible help! It was such a flawless transaction, that 2 weeks later we went back and purchased a truck! LOL. YUP! Two new vehicles in two weeks! Thanks Reed! read more

Casa Nissan of Prescott - Auto Repair Near Me - Prescott, Arizona

The service for my disabled veteran friend was horrible .. he paid cash for a used older model car he got to drive for a few days then the engine light came on and they told him the (only) mechanic that could work on it was off and he would have to come back on Monday . Then when he did ...they said they didn't know what was wrong with it .. it would take MORE days to figure it out we all know they (dealers/service depts) have a diagnostic piece you connect to the car that diagnoses the problem right there and then .. come on now .. well my veteran friend is disabled suffers from ptsd and anyone can look at him and tell he's disabled he has a Parkinson's shake .. I told him next time... please bring an advocate with him that can pull the covers on shady dealers/salespeople , especially an excise making finance manager in a situation like this one that were not upfront and transparent from the beginning .. apparently they were still "working" on the initial paperwork from the sale even though they had his cash in they're hands BEFORE (deciding) whether to honor the so called warranty and actually FIX the USED Lemon they sold him .. The lemon still wants to Shut off as it idles at a stop .. I know because he gave me a ride in it and that ain't normal but they told him it was .. very disappointed with the run around and the way he got treated there .. read more

Inquired about a vehicle for sale that had a listed accident. Salesman assured me no airbags were deployed and it was driven from the scene. The day before we drove up to see it we purchased the carfax that confirmed the vehicle did have airbags deploy. I emailed the sales manager my concerns hoping for more clarification and they never contacted me again. Seems incredibly shady and wouldn't trust buying a vehicle from them read more

Wonderful customer service! I went in to have battery changed on my Nissan's remote starter; Don couldn't have been nicer! He was quick and friendly, made me feel like he appreciated my business! Have had my car serviced there, service was prompt and efficient. read more

I am just in Awe of Mark and the rest of the Staff, We purchased a 2017 Mitsubi Outlander. After Mark listed to my needs, Wants and restrictions. He came through the very first time. He not only met all of our expectations He exceeded them all. Call Mark if you need a Car. used or new. We will be life time customers there. Tim and Marlene Donham read more

Took my truck in for oil change. I forgot my wallet at home. I ask for a shuttle to go home while they work on my truck. Michael my service manager told me to drive my truck home and come back. Which was no problem but as I'm leaving the service department the shuttle van was parked. When I got home I called the service manger Gary. He informed me the driver was making a parts delivery. If would have been nice to have someone take me home. It turned out to be the biggest pain in my rear have ever experience with Lamb Nissan. Gary did call me back an offer a free oil change. It's not about the money Gary, It's about customer service. And like you said in our first phone conversation drop me out of your system. read more

Cannot say enough good things about our experiences with this dealership. We have a 2012 Altima for which we purchased an extended warranty from a private warranty company. When the warranty company failed to honor our contract, the honorable people at Lamb Nissan took SIX HUNDRED DOLLARS off of our final repair bill. KUDOS to Mike, Logan, and Gary for your responsiveness, excellent workmanship, and being THE dealersahip we will always give our business to. read more

So I stopped by this Labor Day Weekend looking for a Nissan Juke. Test drove it and willing to work a deal. Hector Saldaña who attempted to help was worthless. While working another deal, he blew us off and no other saleman was available to help. In addition, when I asked to see the invoice he said he didn't have it and the incentives for the Labor Day weekend ended today and wouldn't work the deal with me on Tuesday. Hector... I'll go some place else. Extremely poor customer service for a son and his veteran father. Update 9/2/14 Hector... Guess what? Can you say Subaru Crosstrek at $2000 below invoice??? Should have worked a deal!! read more

I'll vouch for Mark Woods also! We communicated by phone and email, Mark would give me options to meet my needs. When I was ready to possibly buy, Mark was happy for me to stop in on my time. Other dealers in town wanted me to wait 4 hours to work into their appointment book to look at a vehicle. I told Mark which color I wanted to test drive a Altima so I could take it to my wife to check out. Even this particular one cost a little more, Mark and the rest of management made it work for me. Mark and everyone made the process easy including the gentleman who helps detail! I hadn't moved items from my trade in and he helped me get settled in my new ride. I have made trips to the valley for other car purchases and ended up with extra charges that they get away with down there, but none of that happened here in Prescott. Great job all around! read more

Thumbs up to Guy Graham, General Sales Manager, Jared O'Connor, Service Advisor, and mechanic Josh for their outstanding customer service. Having to deal with a horrible, horrible insurance company (American Family Ins) Jared persisted, call after call responding to the ins company for information and photos, not once, not twice, but three times. Once the ins company 'got its act together', accepting liability, nine weeks after the accident, Lamb Nissan (on Prescott Lakes Parkway) got our vehicle fixed within a week. Because of the service we have received from Lamb Nissan, both with this vehicle and the last vehicle we bought from them, we cannot recommend them more highly. They deserve 10 stars! btw, here we are 6 months after the accident and the insurance company has yet to make complete payment to Lamb Nissan... just one excuse after another. Thank you, Lamb Nissan, for your patience and awesome customer service. read more

Mark Woods is simply the best. I visited the showroom and clearly stated I was doing my research and he respected that. The following day I made my purchase. They gave me the price I wanted, gave me an exceptionally good deal on my pampered trade-in and they lived up to all the promises they made. Since then, I've recommended Lamb Nissan and Mark Woods to many friends and they've had the same experience. By the way, I just realized I have the same initials as Mark Woods. Well, I'm not him and I don't have a New Zealand accent. :) read more

Very honest and nice salesmen, and an awesome service department. I recommend this dealership any time someone asks where they should go!

Just bought a beautiful pre-owned Hyundai Sonata from Adam at Lamb Nisson. Leon, the finance manager, and Adam were both really great, helped us get into the car we wanted, and listened to any concerns we had. So why the 4 stars? It would have been nice if the tank was a little more full, It was only 1/4 full... Also, though they did an overall inspection and cleaning before giving us the keys, they failed to check the tires, which turned out to be low. Stuff to be aware of if you're going there. Otherwise, I recommend:) read more

Lamb Nissan has done so much for me and my family while being serviced, we were helped by so many wonderful associates including Guy, Gary, Ed, and Mike! Everything was so quick and friendly and were very well accustomed to my needs along with great pricing and honest opinions which is hard to come by these days with some mechanics and service providers. I really can't thank them enough for all they've done to help me get my little juke back on the road!!!! This is definitely the best car service I have ever received and definitely recommend going to Lamb Nissan for honest answers and speedy reliable service!!! read more

These guys are great for service. They are always friendly and helpful with everything. They don't try to force service on me that is not needed. I went to Peoria Nissan a couple months ago for service and they overcharged me, and tried to say I needed a bunch of work done. They said my front breaks were at 1MM. These guys at Lamb Nissan said my breaks were fine as well as some of the other things Peoria Nissan tried to get from me. They said my breaks were still in the 4MM rang. Jim Hughes is usually who helps me, and is always great and works with me. I will continue to go to Lamb Nissan for future service, it's cheaper anf they don't try to scam me. Peoria Nissan got a 1 star review from me. Lam Nissan is the way to go! read more

I have been a finance manager in the car business earlier in my life. So, I believe that I can judge how dealerships operate. Some are good and some not so good from a customer's perspective. As a customer looking for a used vehicle to purchase, after my vehicle was totaled, I went to several dealerships to find the car and the deal I was looking for. I was most impressed with Lamb Nissan from start to finish. The salesman by the name of Reed Francis and the sales manager, Guy Grahm, were very helpful and in my search. They worked hard over several days to find me the right vehicle at a cost and payment I could afford. Finance manager Mike Bennet was able to get me financed at a great rate which is always key to payments over time. Then I was given a courtesy detail where the service manager, Jeremiah Chartier, was so helpful. Shortly after I had purchased my beautiful white vehicle, I drove through one of the many road construction sites going on in Prescott and the sides of my car were covered with black tar. Jeremiah even took the time and effort to clean the tar off and bring it back to the same beautiful condition it was in, when I bought it a couple of days before, without charging me. Everyone even including their shuttle drivers were friendly and courteous when I had to be shuttled back and forth from my home while I was waiting on the car. From my perspective, as a prior manager in the car business and as a customer in need, Lamb Nissan needs to be commended and I would recommend them to friends, family members and my community to go there to purchase a vehicle or get one serviced in order to have the great experience that I had. Thanks guys, I really appreciate you. read more

Called 6 times about the service being done on my car. The switchboard picked up every time, but every time after transferring to service the phone just rang and rang. I don't know if they are too understaffed, have a cheap phone system, or just need training in customer service/how to use their phone system. Either way, I would argue that it's difficult to service your vehicle without communication. read more

Be careful! $17K for a a Jeep that wouldn't go for $12.5 on nada.com and AZ is a nada state, which they lied about. The jeep has a leak which will require 3 hrs of labor, and the canvas is shot. I bought a newer Jeep with less miles and more upgrades for the same price ay Acura of Scottsdale. Plus, these guys never went on the test drive with me? SHAM dealers, buy at own risk!! read more

I've previously reviewed my poor experience with Planet Nissan in Flagstaff which was so poor it prompted me to search out a new dealership to work with. Lamb Nissan in Prescott was fabulous. The customer service was excellent. Jeremiah in service rocks! Highly recommended. read more

The best Nissan service department you will ever find. These guys get the job done right and at competitive pricing. Jeremiah in the service department, is always extremely helpful. If he is not available you can leave a message and he will return your call. They will always give you a fair price and never ever try to sell you things you do not need like many other dealers do. read more

Recently bought a Nissan Frontier at Lamb. Our sales rep was Mark Woods. It was by far the best car purchasing transaction we have ever been through. Literally in and out in 1 1/2 hours. Great price and very professional. Mark had excellent knowledge of the vehicle and was very informative. I highly recommend Lamb and would certainly buy there again when the need arises. read more

Aside from the Chevrolet dealership across the street, this is the second best dealership in Arizona! Leon was extremely helpful with my purchase of a vehicle and service. I highly recommend this dealership for anyone in the market for service or a vehicle. read more

Absolutely the BEST experience at a dealership I've ever had! Quick service - we were in and out with a new truck within an hour! David is an excellent salesman; I would definitely recommend asking for him. Nice, honest guy! Only complaint I can say is they didn't give us the vehicle with a full tank of gas. Maybe they'll take that into consideration for future customers. Check out Lamb Nissan-you won't be disappointed. read more

Absolutely First Class !! Guy Graham went above and beyond to earn my business. I delt with Guy and Leon and they both have TOTAL INTEGRITY. I was extremely surprised at the quality of this dealership...I buy a lot of vehicles from some fine dealerships and I've got to say this is definitely one of them. Treated me as if I was family...I will be a return customer now. While I was at dealership in Prescott Arizona I noticed several people from Southern California here purchasing vehicles so the word must be getting around. If your from Phoenix this is a must try dealership...no nonsense and prices that are better then the valley. Outstanding experience. read more

Very friendly. Knowledgeable. Didn't appreciate them till I went to a dealer shop in California.

I have been having both of my Nissan vehicles serviced at Lamb for the last year. The prices are competitive and the service has been very good. I usually wait for my vehicle and the waiting area is very comfortable. When the vehicle is ready someone comes and lets me know. When the time comes, I hope to purchase my next vehicle from Lamb. read more

Mark Woods and Ed Walsh are the best! We live in Gilbert, AZ, and they were kind enough to send the car down to test drive! Buying a vehicle from them was easy and no hassle. The whole process was quick, in and out. This is the 5th vehicle we have bought from them and would purchase from them again! read more

I have been purchasing new cars for 50 years and have found only 2 dealers to my liking. One was a family-owned dealer in NJ and I bought about 20 new cars there. Lamb Nissan is the other. When I moved to Arizona, I was looking for a small family-owned dealership to deal with. Even though I live about 95 miles south of Prescott, I have bought almost all my new cars there. Since 2005 I have purchased and serviced approximately 17 or so new Nissans at Lamb and have no regrets. Leon Frechette, the salesman and Ed Walsh have treated me like family. No hassles on buying or trading in, no hassles on delivery and in the event a problem occurs (not often) they are more than helpful to resolve it promptly. I have even done comparison shopping with the (mostly crooked) Nissan dealers in Phoenix/Scottsdale and Lamb ALWAYS gives me the best deal and best service. Service is tremendous, too. Jeremiah has been my go-to for all service and needs. He too, is very professional, helpful and friendly. I am very pleased to say this about Lamb. In a jungle of car dealer, Lamb is a tranquil oasis. read more

Bought my 2005 Murano from Lamb new. Moved out of state. Didn't ever need much service but when I did, Jeremiah Chartier in the service department delivered 100%. Now when a few things need attention, I'm stuck in an area with no Nissan dealership. Boo! Silly me! It never occurred to me that he was one in a million. He knows what customer service is supposed to be. I've even toyed with the idea of driving the 8 - 10 hours just to utilize his expertise. Hope they realize what a gem they've got. read more

Disappointed. Lured in by KBB certified sell amount for my used car but this was NOT honored. Instead, The salesman puts in his evaluation of your car, on his computer, which you can't see, all you see is HIS KBB valuation. Take it or leave it. My advice drive to Car Max in Phoenix.. The salesman's own advice, take your car to the dealership that sells that car. read more

Be careful here. I went in wanting to buy a vehicle advertised on the internet. When it came to the negotiation part they wanted $4000 more then advertised price. (Lot number matched). We walked. read more

I thought I'd be safe ,paying an overpriced amount, for a very low mileage vehicle. The car was fraught with problems. The service department had it for a week and fixed nothing. I returned the car for another. It too, had obvious problems. I was able to sell it to a valley dealer. I'm looking to buy a new Nissan or Cadillac. Too bad I'll have to drive to the valley. read more

We are from California and were visiting family in Prescott when our check engine light started blinking. It was the night before Thanksgiving and we needed to drive home to California on Friday night. We anxiously called numerous mechanics Friday morning who were closed and after worrying we weren't going to get home as planned due to the engine trouble, we got through to the service department at Nissan. They were wonderful, honest, accommodating and helpful through the entire process. Although they were booked with other appointments, they looked at our car as soon as we towed it in, diagnosed the problems and made repairs so we could leave Friday night as planned. We really appreciate the honesty, kindness and follow-through shown to us by those in the Nissan Service Department, especially from Jim. We received frequent telephone updates, including estimated costs for the repairs and the total cost was fair for the repairs which were necessary (spark plugs and coil replacement). We really appreciate that they fit us in, accommodated our timeline and made the repairs needed quickly in order to help get us home on time. We highly recommend them and are very thankful they made an otherwise stressful situation (car troubles while traveling) so positive. There aren't many businesses these days that go above and beyond for the customer but this Nissan dealership did and we appreciate it. read more