Galpin's service quality depends on the quality of the Service Manager. And now they have Gyan…read moreEvans, who is a great one, and a pleasure to work with. They are turning out quality work, on time, at a reasonable price. As long as Ryan is the Service Manager, I will never take my coach anywhere else.

I would never go to Galpin RV in Cottonwood again They cannot be trusted. They had our rig for…read more10 months for a minor repair item. We were told conflicting stories about where our vehicle was because it was not in the lot when we came to inspect their work progress. They charged for items never worked on. Run away as fast as you can from this business/location.

We took out 2006 Dodge Ram truck, which we purchased new from Oxendale in for service in April 29,…read more2026. We received an estimate for $715.00. We have always had the truck serviced by Oxendale. We requested that they change the lights in the dash as some were out. They said they couldn't do it. When we picked up the truck from service, we were charged $916.00 with no explanation as to why it was so much more. We keep our truck immaculate and the service technicians got grease on both front seat covers. I wrote a letter to the owner and the general manager and explained what happened. I did not ask for a refund or for them to clean the seat covers. I never received a response. I will be taking my business elsewhere.

I purchased my 2014 Jeep Cherokee from them and they have taken great care, as I bring it to them…read morefor all my service. Barbara and some of the other staff are attentive and keep me informed of the progress.

This is a very nice facility very well laid out clean and many good choices for vehicles. No used…read morecar BS is served here. You get the truth when you talk to the salesman.

I bought the owner's wife's car and within first few days I noticed a leak. I had a 500 Mile/15 day…read morewarranty. Notified the salesman immediately and he said don't worry we'll take care of you, you're within the warranty period. I was advised to bring it by to have the mechanic take a look. Definitely oil leak. Then I was told it had something to do with the turbo intake and it may be clogged. I was then given a number to call a mechanic that works with them. I called. I left a voicemail. I sent an email and never got a response three days later I let the dealership know I hadn't heard from anybody and got another number for a different mechanic. Called him left a voicemail. Spoke with him about two days later and he said he would take a look at it if I bring it to the dealership shop. He did take a look at it. He said it's something to do with valve gasket and I said OK. Please give me an estimate so I can get it fixed? I also asked him if he could do it at the dealership garage or does he have a garage to do the repair. About another week went by and I hadn't gotten estimate on fixing the car. Called the mechanic and sent texts. Also asked if he had ordered the parts yet. No, he had not. Asked him to please order the parts because I drive all over the county for work and need a reliable car. They kept telling me oh it's safe to drive. Another week went by. I reached out to the mechanic. He finally got the parts in set it up to be fixed at the end of the week. The bill was about $120 more than what he quoted me. I asked the owner if was going to cover the cost he told me no, it's not covered under the warranty. I asked why not it's an oil leak he said (with a smirk on his face) that most of the cars on his lot leak. Really? Then why didn't you disclose that during the sale transaction? When I got the car home and in the garage, I noticed another oil stain fresh on the garage floor. Thankfully the car is fixed and that person did a good job albeit the unexpected additional cost of original quote. Be wary!! Not what you expect. And here I was trying to support a local business! Ha! If I could they would get zero stars.

Chill place, friendly, got my paper work done in the same day, ice cold water, super informative…read moreand straight forward, all things I would ask for in a dealership. Nothing to complain about! Love my Lexus:)

Great staff, great help Mike was a real stand up guy, he…read moretreated me with respect told me everything about the vehicle, had me in and out in less than 30 min. Taught me a few things I didn't know, had an outstanding experience

Just had the best, most peaceful experience purchasing my next car from Paul here. He was world…read moreclass in service from beginning to end, and was a lot of fun to chat with on top of getting us an amazing deal quickly and without any hassle or drama. Will definitely be a return customer!! So grateful to have found him!!

Jeff Alsvig did a fantastic job of finding us the right car at the right price. After explaining…read moreall the differences of a Hybrid, Hybrid plug in and there standard gas modle, he got us a great deal on the car and a good price on our trade in. We stopped there 1st before shopping Phoenix and Flagstaff and ended upright back where we started. What a waste of our time going to Phoenix. Glad we could close the deal back at our local dealer. Hats off to Jeff, Chris and Paul for explaining our options and a special shout out to Ron Smith in finance. Bill and Caryn Sedona Az

My wife and I thoroughly enjoy doing business with Jones Ford for nearly ten years. She bought a…read moreFord Bronco Sport and loves it. Service for her Bronco has been exceptional. I just traded my beloved 2008 Tundra for a 2025 Tacoma on their used lot. Robert Heins was one the most professional car salesman I've ever dealt with. Don't go outside the Verde Valley to shop for cars. Joes is our hometown dealer that beats most any deal elsewhere -- shop local. I highly recommend Jones Ford.

I had to click a star in order to post but my rating is ZERO:…read more Avoid Jones Ford in Camp Verde, AZ. Bought a certified pre-owned Ford Escape and it has been a constant problem. The vehicle sat for 7 months waiting on a transmission, and the replacement was defective. It has been back in the shop almost every month since, and Ford still cannot fix the issue. I've contacted the dealership management, including the GM, reached out to Ford Corporate multiple times. No one has taken the responsibility or provided a real solution. Instead of standing behind their certified vehicle, they told me to trade it in and take a loss. A "Certified" vehicle should not have ongoing, unresolved issues like this, and customers should not be ignored after repeated repair attempts. Based on my experience, I would strongly recommend going somewhere else.