I usually don't write reviews, but after my experience at Subaru, I felt compelled to share it. Unfortunately, I purchased my Subaru from the Prescott Kia with an extended warranty. When I bought the vehicle, I was told the 120,000-mile service had already been completed. Yesterday, I took my Subaru to the Subaru dealership in Prescott for what I thought would be a simple oil change and tire rotation. That's when I had the pleasure of meeting Michael Collon, my service advisor. To my surprise, Michael discovered that the 120,000-mile service had never been performed. What I expected to be about a $100 visit suddenly became a nearly $1,000 service. I even called Kia, hoping it was just a paperwork error and that the service had actually been done, as they stated when I bought the car, but not entered into their system. Instead of trying to help, I was simply told there was nothing they could do and that "we never said that". I'm sure Michael could see the disappointment and stress on my face. Having to unexpectedly come up with that kind of money was overwhelming. That's when Michael truly went above and beyond. People often say they were "treated like family," but that phrase genuinely applies here. Michael treated me the way I imagine he would treat his own sister--with kindness, compassion, and a sincere desire to make sure I was taken care of. He never made me feel like just another customer. Not only did he arrange for all of the necessary service to be completed that day, but he also provided me with a loaner vehicle so I could keep the appointments and errands I already had planned. He made what could have been an incredibly stressful day feel seamless and manageable. When I returned, my Subaru was ready, the service had been completed perfectly, and then Michael surprised me again by giving me a 10% discount on the service. I was honestly blown away by his generosity and professionalism. Every single person I interacted with at Subaru was friendly, down-to-earth, professional, and had a wonderful sense of humor. Subaru, with their kindness helped ease what started out as a very stressful situation. My experience at Subaru is a stark comparison to my experience at Kia in which their sales people adorned with all their thick gold jewelry and their attitudes that dripped with greed aimed at misleading us to simply sell the car. However, because of my experience at Subaru, I will never take my vehicle anywhere else for service. And when it's time to purchase my next vehicle, I'll be buying it directly from this Subaru dealership. Thank you, Michael, and thank you to the entire Subaru team for your exceptional customer service, compassion, and integrity. You turned a difficult situation into one that reminded me that there are still businesses that truly care about their customers. I highly recommend Subaru to anyone looking for outstanding service. read more

Was interested in a luxury vehicle, i understand this is Subaru, but i didn't even make it through trade in phase, before receiving condescending tones from sales team. As someone prepared to make a serious purchase, i don't need sarcasm or attitude, just customer service. Simple professional response would have moved the convo further. First impressions matter, especially when making a purchase across the country. My business goes elsewhere, sorry. read more

Findlay Subaru Prescott - Car Dealers Near Me - Prescott, Arizona

Thank you Rebecca!! I love my Crosstrek!! You were all great to work with! Quick and easy! read more

Findlay Subaru Prescott - Car Dealers Near Me - Prescott, Arizona

Everything went well! Kristin went over & beyond with her attentiveness and educating me about the issue (serpentine belt replacement) Job finished sooner than promised - right on target with estimate. Seamless. Kristin et al literally made my day! Thank you Findlay Subaru!!!!! Ooxx read more

On multiple visits, I've been treated like the princess I aspire to be... Jesus (my Findlay Subaru service advisor), has taken GREAT care of items that required maintenance on my car. Also, special things to the hard-working mechanics, that make it all happen ! ... and no, Findlay cannot buy my 2018 Subaru outback (6 cylinder)! read more

Their service is always the best. Timely, courteous, great work and reasonably priced. read more

See all

My Toyota broke down, and my dad suggested we should go look at Subaru. Needless to say, it was one of the best decisions I made. Our sale guy Jacob was fantastic negotiating the price and we got down to exactly the number we wanted. Walked out with brand new car and some small goodies from gift shop that sale manager told us to pick out. I'd highly recommend family and friends to Subaru at Prescott! read more

Highly recommend Findlay Subaru! I was greeted by Kristen in the service department. She was very welcoming and did a great job communicating what they were going to do to our car. She showed us to the waiting room. It was very comfortable and full of drinks, and snacks. Kristen quickly came back. She informed us our car was under warranty for this part and service. So no charge. Our car was ready in two hours. Findlay Subaru treated us great, especially Kristen in Service. read more

After yet another failed driver monitoring system repair, i requested for the vehicle to be inspected again, the adviser refused service for no apparent reason. This company has repeatedly proved to have zero customer service. I also asked for an email to be sent confirming that they would be denying my request for another inspection. read more

Great dealership....from sales to service. Staffed by great employees that treat you right. We have really enjoyed doing business with Findlay Subaru Prescott. read more

Cameron was so honest and easy to work with. They were incredibly competitive on a new Subaru Ascent and it was so refreshing to work with a no-pressure salesman! I highly recommend this dealership! read more

Came for an oil change. Quick and affordable. Friendly staff. No pressure for any add ons.

Customer service is pretty bad here. My car oil change got done and then it took them about 30 minutes to let me know.

We had an amazing experience! Tammy our sales person was very knowledgeable about the models we were looking at and all the information we needed to make the best decision for us. We never felt pressured during the whole experience! Thank you Findlay Subaru of Prescott!! read more

Findlay Subaru Prescott - 2025 Subaru Crosstrek Wilderness - Car Dealers Near Me - Prescott, Arizona

Cameron was great! He was thoughtful and thorough in every step of the buying process. Pauly was personable and made the financial choices easy to understand. Together they made this (truly) the best car buying experience I've had. I absolutely recommend Findlay Subaru Prescott and I drove up from Phoenix. Totally worth the drive. read more

While I didn't buy a Subaru, I was able to get a great used Hyundai from Rowdy at Findlay Subaru. Excellent service and a welcoming, no pressure atmosphere. Thank you! read more

Findlay Subaru Prescott - Hyundai Santa Cruz - Car Dealers Near Me - Prescott, Arizona

Courteous and on time with my appointment. Findlay Subaru looked up my warranty and my issue was covered under the warranty.

Great staff, Great Support. Highly Recommend. Fun environment and amazing community support especially with animals

They were On time, very efficient, friendly service people and easy to schedule. Saved me money by only doing what was needed and not adding on extras read more

I've been a customer here since I purchased my Subaru over 5 years ago. The customer service is always amazing. My car is in top condition thanks to the care the service department has provided ! Thanks for the great job the team provides! read more

Incredible personal service, I had spoken to many local dealerships before choosing Subaru. The salesman Matt bent over backwards to make sure I had the best deal on my trade in and that all my requirements were met. Very impressed with this dealership and Matt in particular!! read more

Always helpful and offer quick service. The team is top notch. And they have a great waiting area!

Findlay Subaru Prescott E X C E P T I O N A L CUSTOMER SERVICE..! From the start coming to this dealer has been a great unparalleled experienced. I called their phone number and a salesman answer "Gabe" he was very attentive-no pressure- quite the contrary, he was very accommodating to our needs looking for a vehicle that would effectively meet our needs, the financial officer "Mr Paulie" in charged was the same experience, he was very transparent and accommodating to our understanding explained how the processes go and the best possible Options that were open for us, then we had the opportunity and pleasure to meet Mr "John Ward" the General Sales Manager a delightful professional his business acumen is the top, making our stay at the dealer so welcoming and working with us to total Satisfaction. I would recommend anyone who like to experience the best utilization of your time, knowledge and greater understanding of what you are getting into . We are so please with our purchase and would recommended to all of our friends. We ranked this location as the best dealer 10+. We Are So happy and ready to enjoy our new Subaru Forester 2025. Woohoo..!! Dr Karmie Kalmanowitz read more

Best customer service in the business. They always treat us well. We will always buy our Subarus here!

The cost of any repair or maintenance work will be higher than other garages in Prescott. The worst we have experienced, and just recently our children, is lack of followup customer service. When will the vehicle be ready after having the Subaru for a number of days was only available after repeated phone calls. Service calls now start with a Chat AI. We were waiting for parts for almost two months and even after mailing a letter to the General Manager, who didn't reply, we had to go in-person to the dealership to discover what was happening to our vehicle being kept at the dealership. read more

We went to Findlay Subaru to look at a 2025 Forester Hybrid vehicle. We were greeted by Gabe and felt at home during the whole process. Gabe went out of his way to show us several vehicles, and we settled on what we feel is the perfect fit for us. This seems like a really great dealership! read more

Findlay Subaru always gets us in right away when we have a problem with our Forester and works on it until it is solved. Davis couldn't be more professional and friendly as are the entire Team. Great service! read more

The service team were prompt kind and accommodating!! Davis explained everything to me and had great customer service which I appreciate greatly! Thank you! read more

Rebecca made the chore of negotiating car price easy and fair. We worked out a fair deal remotely, as I live in Tucson. She even arranged for the car to be delivered at no cost. She was professional and approachable with no usual car salesman underhanded tactics or surprise up-charges. I definitely recommend Findlay Subaru. read more

Jason found the vehicle I was looking for. He brought it to the Subaru dealership. Matt was very pleasant to work with and the deal was so easy. Matt was a great help in driving and getting us all set up. Matt was very pleasant to deal with and no pressure. Pauely, financial was great. things were done quickly and efficiently. He is a very fun guy. It was greatworking with the whole team very positive environment and uplifting my experience was fabulous. read more

Was amazed at the customer service and felt like we were listened to. Honest deal and no hassle. Joe Myers was an excellent sales person and John Van Winkle was awesome in attention to detail when delivering our car. Paperwork was a breeze and Mr Meyers has an amazing sense of humor. Couldn't ask for a better experience when buying my Subaru Crosstrek read more

My daughter and I drove from Phoenix to look at a used Subaru. She had been working with Troy via texting for a few days. Upon our arrival, we were cheerfully greeted by Gave who, working along side Troy, showed us a few vehicles which she test drove multiple times before deciding. Both men were pleasant, understanding (it was her first experience at a dealership), and patient. Both Gabe and Troy made us feel at ease and there was no pressure to purchase (BTW, they don't work on commission!!!)​. While it did take some time to get to the finance officer, one or the other were with us throughout our stay. I cant say enough positive things about our experience. If ever in the market for a used or new car, Findlay Subaru is the place to go! read more

I have our car serviced there and it is always returned on time or before the time promised. Worked with Michael (service writer). He made sure everything was handled and ready before a road trip. Always a good experience at Subaru and Findlay is no different. read more

Rebecca our sales representative was fantastic. Personable, interested in earning our business. We went to test drive a used 2008 Lincoln Towncar. The car itself was the issue. Car needed to spend an entire day at the detailing shop, interior very dirty, headlights need polish. Wood on dash scratched and carpet on driver's door coming off. Car low on fuel, oil change indicator illuminated, turn signal not working properly. Air suspension leaking. Car way overpriced for the condition . read more

All service visits are prompt and thorough. Friendly and helpful staff. 5-Star all the way.

We brought our Crosstrek in for service and Jesus took great care of us. It was serviced in a very reasonable time. Thank you!

Just had my first service and car is doing great! Big kudos to my salesman, Joe Myers!! Joe went out of his way to make my car purchase as smooth and confident as I could ask for! Highly recommend anyone to work with Joe!! read more

As always, the best service around. Jesus has been my service advisor for at least 4 years and he is excellent.

Findlay Subaru is always great. At my recent service appointment Davis took the time to explain my tire wear and estimate generally when I might expect to need to replace them. He was great! read more

They have been great and the only service we use since we bought our car from them in 2013.