After gifting our son our faithful 9 year old Subaru Forester with 120,000 miles, my wife and I recently found ourselves in the market for another car. Despite a good history with our previous Subaru, we expanded our search to include similar vehicles including the Toyota RAV4, Mazda CX50 and Honda CR-V. We began our search looking for a late model used car but also considered new vehicles. After many hours of internet research and multiple trips to local dealers, we settled on the Forester and the Rav4 as the best choices to suit our needs. We usually make every attempt to shop locally whenever possible, so we started with Findlay Subaru Prescott and were helped by Gabe Maciel. Gabe was the consummate professional, extremely knowledgeable, friendly, informative, and was never in any way "pushy" in the way that car sales people can be. He was happy to show us anything we wanted without complaint or impatience. Our relationship with Gabe continued over the course of several days because we were also looking at other cars at other dealerships. Gabe was always professional, patient and customer service focused. Although we did not travel to Phoenix, we did shop the Phoenix market online for target vehicles, and we had a few conversations with sales people concerning pricing and availability of potential cars. Furthermore, a friend had just days before our purchase, traveled to Phoenix to purchase a similar make and model as our target vehicle. With his purchase information in hand, I felt I had good inside information as to Phoenix pricing. Ultimately, we decided to pursue the purchase of a new Subaru Forester at Findlay Subaru Prescott if we could secure a fair deal. Initially, the car we were most interested in, was missing a feature we considered essential, so we left the dealership and went home to continue our online search. Almost as soon as we walked in the door, John Ward the Findlay sales manager called and assured us that he could easily install the feature we wanted and sell the car to us at a price we would find competitive. He impressed upon us his desire to sell us the car and keep the sale local if at all possible. He assured us that he wanted the sale and would do all he could to sell us the car at a fair price. We agreed to return to the lot for further conversation. The next step in the process is the one I do not like, negotiating the deal in a salesman's office. I was expecting a stressful hour of high pressure sales tactics but was instead offered the car that we wanted, with the desired option installed by Findlay, at a significant discount from MSRP. Mr. Ward was very "matter of fact", professional, friendly and polite. There was still a little "back and forth" negotiation which was a little stressful but in the end we ended very close to his original discounted offer. What usually transpires next is another stressful experience with the "Finance Guy" in the back office, which is usually an opportunity for the dealer to sell you a host of other things you probably don't need. Instead we met met Mr. Pauly Meyers who was the most unassuming and low pressure "Finance Guy" I have ever dealt with at a car dealership. He did offer us a whole host of things to buy for our new car, and was happy to explain in detail any of them, but Mr. Meyers did not pressure us in any way to buy anything else for our car. He was as personable, friendly and professional as the rest of the team at Findlay Subaru. It's difficult to accurately evaluate different deals from different dealers, so therefore difficult to compare my deal with the one my friend received from the Phoenix dealer, but I believe them to be comparable. Some car dealers sell a car at an attractive price but then tack on fees for dealer installed options you don't want (that they almost will never remove), all sorts of things sold by the finance team in the back office, and sky high loans offers and insurance. It's nearly impossible to compare deals between different dealerships and different buyers. In the end it comes down to the attitude and personality of the dealership. If the dealer you visit is laser focused on making a sale, takes every opportunity to sell you a car jacked up with all kinds of stuff you don't really want, constantly badgers you for the sale, constantly sends you endless texts, email or phone calls, be careful! You are dealing with people who have ONLY THEIR best interest front and foremost in their mind. Other dealerships are happy allowing YOU to decide what you want and need, happy to provide information when YOU ask, happy to provide test drives when YOU are ready, happy to sell you what YOU want, and when YOU want it. To me, that is the mark of a well managed, professional dealership. Findlay Subaru Prescott is that sort of dealer, they provide you with the service and information so you can decide what is best for YOU and YOUR family. Thank you Gabe, John and Pauly read more

Best auto dealership that I have dealt with in Prescott Arizona.... employees don't pressure you and are very kind and go after their way to make you feel comfortable read more

This was the second car we bought from this dealership. Our first experience was so good we came back for our second car. Our sales person Cameron was great! When we were in the market for a second vehicle he was the first person I reached out to. Thank you Cameron and Findlay for the great customer service! read more

Thank you Rebecca!! I love my Crosstrek!! You were all great to work with! Quick and easy! read more

Findlay Subaru Prescott - Car Dealers Near Me - Prescott, Arizona

The message I got from service rep was you did not buy car from us so not going to help go back to original dealer. So that is what I did AutoNation Subaru Scottsdale and they verified based once they pulled up the car that I did have the extended warrant which was 10 year 100054 mile warrantee that Findlay service rep said I could not possible have. Findlay a 1 and Auto Nation a 10 read more

Was interested in a luxury vehicle, i understand this is Subaru, but i didn't even make it through trade in phase, before receiving condescending tones from sales team. As someone prepared to make a serious purchase, i don't need sarcasm or attitude, just customer service. Simple professional response would have moved the convo further. First impressions matter, especially when making a purchase across the country. My business goes elsewhere, sorry. read more

Findlay Subaru Prescott - Car Dealers Near Me - Prescott, Arizona

I usually don't write reviews, but after my experience at Subaru, I felt compelled to share it. Unfortunately, I purchased my Subaru from the Prescott Kia with an extended warranty. When I bought the vehicle, I was told the 120,000-mile service had already been completed. Yesterday, I took my Subaru to the Subaru dealership in Prescott for what I thought would be a simple oil change and tire rotation. That's when I had the pleasure of meeting Michael Collon, my service advisor. To my surprise, Michael discovered that the 120,000-mile service had never been performed. What I expected to be about a $100 visit suddenly became a nearly $1,000 service. I even called Kia, hoping it was just a paperwork error and that the service had actually been done, as they stated when I bought the car, but not entered into their system. Instead of trying to help, I was simply told there was nothing they could do and that "we never said that". I'm sure Michael could see the disappointment and stress on my face. Having to unexpectedly come up with that kind of money was overwhelming. That's when Michael truly went above and beyond. People often say they were "treated like family," but that phrase genuinely applies here. Michael treated me the way I imagine he would treat his own sister--with kindness, compassion, and a sincere desire to make sure I was taken care of. He never made me feel like just another customer. Not only did he arrange for all of the necessary service to be completed that day, but he also provided me with a loaner vehicle so I could keep the appointments and errands I already had planned. He made what could have been an incredibly stressful day feel seamless and manageable. When I returned, my Subaru was ready, the service had been completed perfectly, and then Michael surprised me again by giving me a 10% discount on the service. I was honestly blown away by his generosity and professionalism. Every single person I interacted with at Subaru was friendly, down-to-earth, professional, and had a wonderful sense of humor. Subaru, with their kindness helped ease what started out as a very stressful situation. My experience at Subaru is a stark comparison to my experience at Kia in which their sales people adorned with all their thick gold jewelry and their attitudes that dripped with greed aimed at misleading us to simply sell the car. However, because of my experience at Subaru, I will never take my vehicle anywhere else for service. And when it's time to purchase my next vehicle, I'll be buying it directly from this Subaru dealership. Thank you, Michael, and thank you to the entire Subaru team for your exceptional customer service, compassion, and integrity. You turned a difficult situation into one that reminded me that there are still businesses that truly care about their customers. I highly recommend Subaru to anyone looking for outstanding service. read more

Everything went well! Kristin went over & beyond with her attentiveness and educating me about the issue (serpentine belt replacement) Job finished sooner than promised - right on target with estimate. Seamless. Kristin et al literally made my day! Thank you Findlay Subaru!!!!! Ooxx read more

On multiple visits, I've been treated like the princess I aspire to be... Jesus (my Findlay Subaru service advisor), has taken GREAT care of items that required maintenance on my car. Also, special things to the hard-working mechanics, that make it all happen ! ... and no, Findlay cannot buy my 2018 Subaru outback (6 cylinder)! read more

Why didn't you post my review? And no answer from the dealership? Lawrence F. I had a lousy review of the Service Department and you don't even post it. It's a shame how your service department tried to rip me off by telling me the only way to fix my alignment problem was by ordering a $2,400 part. I refused to pay that amount and took it to Jim's Alignment and they repaired my vehicle for $280. Let's see if you publish this negative review. read more

Their service is always the best. Timely, courteous, great work and reasonably priced. read more

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My Toyota broke down, and my dad suggested we should go look at Subaru. Needless to say, it was one of the best decisions I made. Our sale guy Jacob was fantastic negotiating the price and we got down to exactly the number we wanted. Walked out with brand new car and some small goodies from gift shop that sale manager told us to pick out. I'd highly recommend family and friends to Subaru at Prescott! read more

Highly recommend Findlay Subaru! I was greeted by Kristen in the service department. She was very welcoming and did a great job communicating what they were going to do to our car. She showed us to the waiting room. It was very comfortable and full of drinks, and snacks. Kristen quickly came back. She informed us our car was under warranty for this part and service. So no charge. Our car was ready in two hours. Findlay Subaru treated us great, especially Kristen in Service. read more

After yet another failed driver monitoring system repair, i requested for the vehicle to be inspected again, the adviser refused service for no apparent reason. This company has repeatedly proved to have zero customer service. I also asked for an email to be sent confirming that they would be denying my request for another inspection. read more

Cameron was so honest and easy to work with. They were incredibly competitive on a new Subaru Ascent and it was so refreshing to work with a no-pressure salesman! I highly recommend this dealership! read more

We went with the intent to explore deals and spoke with the manager, Mark, who initially seemed like he wanted to explore options within our budget. However, we unfortunately had to wait 2 1/2 hours just to receive terrible offers, one which was horrible and the other was less horrible. They were definitely not within our budget and also extremely unreasonable and overpriced. The condition of the car that they were trying to sell us was not yet inventoried, however, was stinking of cigarettes and marijuana, and had a cracked windshield and other noticeable damage such as sunbleached, bumper stickers. He did not provide us with any options and did not accommodate our needs whatsoever and seemed disinterested in general. We definitely felt neglected and not prioritized, probably because we were searching for a cheaper vehicle. It's crazy that he only had one vehicle to show us which was in such a poor condition and supposedly had no other options. read more

Great dealership....from sales to service. Staffed by great employees that treat you right. We have really enjoyed doing business with Findlay Subaru Prescott. read more

Came for an oil change. Quick and affordable. Friendly staff. No pressure for any add ons.

Customer service is pretty bad here. My car oil change got done and then it took them about 30 minutes to let me know.

Cameron was great! He was thoughtful and thorough in every step of the buying process. Pauly was personable and made the financial choices easy to understand. Together they made this (truly) the best car buying experience I've had. I absolutely recommend Findlay Subaru Prescott and I drove up from Phoenix. Totally worth the drive. read more

While I didn't buy a Subaru, I was able to get a great used Hyundai from Rowdy at Findlay Subaru. Excellent service and a welcoming, no pressure atmosphere. Thank you! read more

Findlay Subaru Prescott - Hyundai Santa Cruz - Car Dealers Near Me - Prescott, Arizona

Great staff, Great Support. Highly Recommend. Fun environment and amazing community support especially with animals

They were On time, very efficient, friendly service people and easy to schedule. Saved me money by only doing what was needed and not adding on extras read more

Incredible personal service, I had spoken to many local dealerships before choosing Subaru. The salesman Matt bent over backwards to make sure I had the best deal on my trade in and that all my requirements were met. Very impressed with this dealership and Matt in particular!! read more

Always helpful and offer quick service. The team is top notch. And they have a great waiting area!

Findlay Subaru Prescott E X C E P T I O N A L CUSTOMER SERVICE..! From the start coming to this dealer has been a great unparalleled experienced. I called their phone number and a salesman answer "Gabe" he was very attentive-no pressure- quite the contrary, he was very accommodating to our needs looking for a vehicle that would effectively meet our needs, the financial officer "Mr Paulie" in charged was the same experience, he was very transparent and accommodating to our understanding explained how the processes go and the best possible Options that were open for us, then we had the opportunity and pleasure to meet Mr "John Ward" the General Sales Manager a delightful professional his business acumen is the top, making our stay at the dealer so welcoming and working with us to total Satisfaction. I would recommend anyone who like to experience the best utilization of your time, knowledge and greater understanding of what you are getting into . We are so please with our purchase and would recommended to all of our friends. We ranked this location as the best dealer 10+. We Are So happy and ready to enjoy our new Subaru Forester 2025. Woohoo..!! Dr Karmie Kalmanowitz read more

Courteous and on time with my appointment. Findlay Subaru looked up my warranty and my issue was covered under the warranty.

Best customer service in the business. They always treat us well. We will always buy our Subarus here!

I've been a customer here since I purchased my Subaru over 5 years ago. The customer service is always amazing. My car is in top condition thanks to the care the service department has provided ! Thanks for the great job the team provides! read more

We went to Findlay Subaru to look at a 2025 Forester Hybrid vehicle. We were greeted by Gabe and felt at home during the whole process. Gabe went out of his way to show us several vehicles, and we settled on what we feel is the perfect fit for us. This seems like a really great dealership! read more

Findlay Subaru always gets us in right away when we have a problem with our Forester and works on it until it is solved. Davis couldn't be more professional and friendly as are the entire Team. Great service! read more

The service team were prompt kind and accommodating!! Davis explained everything to me and had great customer service which I appreciate greatly! Thank you! read more

Rebecca made the chore of negotiating car price easy and fair. We worked out a fair deal remotely, as I live in Tucson. She even arranged for the car to be delivered at no cost. She was professional and approachable with no usual car salesman underhanded tactics or surprise up-charges. I definitely recommend Findlay Subaru. read more

The cost of any repair or maintenance work will be higher than other garages in Prescott. The worst we have experienced, and just recently our children, is lack of followup customer service. When will the vehicle be ready after having the Subaru for a number of days was only available after repeated phone calls. Service calls now start with a Chat AI. We were waiting for parts for almost two months and even after mailing a letter to the General Manager, who didn't reply, we had to go in-person to the dealership to discover what was happening to our vehicle being kept at the dealership. read more

Was amazed at the customer service and felt like we were listened to. Honest deal and no hassle. Joe Myers was an excellent sales person and John Van Winkle was awesome in attention to detail when delivering our car. Paperwork was a breeze and Mr Meyers has an amazing sense of humor. Couldn't ask for a better experience when buying my Subaru Crosstrek read more

My daughter and I drove from Phoenix to look at a used Subaru. She had been working with Troy via texting for a few days. Upon our arrival, we were cheerfully greeted by Gave who, working along side Troy, showed us a few vehicles which she test drove multiple times before deciding. Both men were pleasant, understanding (it was her first experience at a dealership), and patient. Both Gabe and Troy made us feel at ease and there was no pressure to purchase (BTW, they don't work on commission!!!)​. While it did take some time to get to the finance officer, one or the other were with us throughout our stay. I cant say enough positive things about our experience. If ever in the market for a used or new car, Findlay Subaru is the place to go! read more

I have our car serviced there and it is always returned on time or before the time promised. Worked with Michael (service writer). He made sure everything was handled and ready before a road trip. Always a good experience at Subaru and Findlay is no different. read more

Rebecca our sales representative was fantastic. Personable, interested in earning our business. We went to test drive a used 2008 Lincoln Towncar. The car itself was the issue. Car needed to spend an entire day at the detailing shop, interior very dirty, headlights need polish. Wood on dash scratched and carpet on driver's door coming off. Car low on fuel, oil change indicator illuminated, turn signal not working properly. Air suspension leaking. Car way overpriced for the condition . read more

All service visits are prompt and thorough. Friendly and helpful staff. 5-Star all the way.

We brought our Crosstrek in for service and Jesus took great care of us. It was serviced in a very reasonable time. Thank you!