As a first-time homeowner, I was concerned about finding honest and trustworthy businesses for maintenance and repair work. Blue Dragon was recommended to me by a friend, and they have been absolutely wonderful! Gilbert is incredibly kind and responsive to emails and phone calls. Andrew came out and fixed the toilet that wasn't flushing when I bought the house. He then took the time to walk through the whole house with my boyfriend and check the rest of the plumbing, offering honest advice and doing some minor repairs like adjusting the sink stoppers. I had Andrew come out again about six months later to install two new toilets (even though the repaired toilet was working fine. What can I say, I'm picky!) He remembered us and asked how all our DIY projects were going. He installed the new toilets in no time at all and explained everything he did and how to keep them in tip-top shape. I'm so grateful for Blue Dragon. They have earned a customer for life! read more

Sent Gil the plumbing section of my home inspection report and he got back to me wuickly with a quote. When Matt came out to do the work, he let me know a lot of what was on the report may have not been in need of repairs, so that saved us a bunch of money. Work was completed quickly and everything works great. read more

Gilbert and Matt are good guys. Gilbert was incredibly responsive, helpful and friendly via both email and telephone, and Matt arrived on time with a phone call in advance to let me know he was on his way. He then did a great job at a fair price installing new toilets. While I hope I don't have more plumbing needs in the near future, I'll now consider Blue Dragon to be my trusted, go-to solution. read more

I have been in touch with Gil at Blue Dragon a few times in the past couple of years for some plumbing issues. Previously, he has been booked and referred me to plumbers who have got the jobs done, but I recently got to work with Gil and learn why he has the reviews and ratings he does. He is one of the best. I had an issue with my disposal following disposing of a homemade mac'n'cheese rejected by toddlers. Thought I needed a whole new disposal. Gil was available, quickly came by and fixed the issue, and educated me on the easy fix that I was unaware of. Wouldn't take a trip fee. Just volunteered his knowledge and expertise, solved my issue, and left. He is a man of integrity and I am grateful for his expertise and passion for his work. ABSOLUTELY USE HIM IF AT ALL POSSIBLE. read more

Gilbert responded to my email inquiry the same day (on a Saturday night!) He knew the problem I described for the outdoor backflow preventer. Unfortunately, he was honest in telling me he let his certification lapse for this because he didn't have many requests to fix these. Totally respectable and appreciate his honesty! Although I couldn't use his service, I appreciate his willingness to reply and help me. He deserves his 5 star rating. read more

Gilbert was great at communicating and very clear about his rates prior to coming out. He showed up on time with all the tools and parts needed for the repair and went over and above what was asked. He not only fixed the symptom of the problem but actually identified the root cause and proactively fixed that as well. I have dealt with a lot of service providers over the years and there are very few that I would put in the same category as blue dragon Plumbing. read more

HOW RUDE!! What an absolute jerk!! I'd like to leave stronger words but I'm not like that. The following lasted less than 30 seconds on the phone. I called to ask about availability to get an estimate on the water heater pressure relief valve in a house we're inspecting buy. I was rudely cut off and told that I needed to send as many pics and angles of the water heater for an estimate. He cut me off again when I said I asked if could simply explain the prob and send my house inspectors photos and description. He further refused to discuss this with me and that he's a week and a half booked out. I've called 3 other plumbers and they were kind, willing to listen, and reasonably explained their process of writing an estimate with their schedule and availability. This guy cut me off mid sentence twice. No matter how busy you are, or have a policy in place, you don't rudely just say NO and cut off a potential customer. read more

I'm super duper handy. I have a zillion power tools. I can tape and float drywall, screen in a porch, install a ceiling fan, replace doors, bring home the bacon AND fry that bitch up in a pan. What I can't do is plumbing. So when my kitchen sink started channeling The Exorcist, I looked to Yelp for guidance. Enter Gilbert and Blue Dragon Plumbing. Gilbert answered on the second ring, and, after asking for a description of the problem, was at my house within 30 minutes. He spent a good hour wrestling with my clogged pipes, finally clearing a clog almost at the street. He was clean, efficient, timely, and reasonable, and now I can wash dishes with abandon. Thanks, Blue Dragon, for making everything ok again! read more

10 stars if possible!! Gilbert fixed a shower/tub leak AND gave me a super competitive quote to replace a 24 year old Hot Water Heater. I waited and worked with his schedule for both jobs as it is a busy summer! When you find a fantastic, masterful, and positive tradesman, it's best to stick with them as trustworthy and brilliant technicians. Gilbert is an amazing master plumber - worth the wait if you can wait on any job - he's an artist with his work and a great man to trust your home with. I couldn't be happier with his work, communication, pricing, and positivity. Leak solved quickly and hot water heater replacement was flawlessly accomplished. read more

OK, so the deal is this. Gilbert obviously has 3 arms...which seems like a good thing. Aaaand so how do I know this? It is because Gilbert is the ONLY plumber who answers the phone every time it rings. I mean how else can you hold a leaky pipe, a pipe wrench AND reach for your mobile?? Seriously!! But that is only the start of how Gilbert up-levels his game - as good communications are critical to homeowners who are in a pinch. My personal experience was very good as Gilbert helped resolve a backed-up sewer pipe. To ensure his work was thorough, he ran his pipe-cleaner 4 times into every sink we had. He managed this messy job in a very clean and sanitary manner - which impressed me. As others mentioned here, Gilbert is committed to customer service and satisfaction with his demeanor, his communication and setting of expectations. Highly recommended! read more

We wanted the best. We researched the best. And with Blue Dragon Plumbing, we got better than the best! Our initial inquiry into getting our toilets looked at set us at an appointment time about two weeks into the future. Was it worth the wait? Yes! Gilbert got back to us with an available time in the first week we called, and we seized the opportunity to have our toilet problem solved by the most experienced and efficient plumber around. The diagnosis was: need new toilets. Our brand new Kohler toilets arrived a week later, and Gilbert was more than happy to come back out and to do our bathrooms justice with his excellent plumbing skills and great humor on the side. From the moment he arrived to the second he left, courteousness stuck to his words like white on rice. All professionalism, but at the same time, he made us feel like family, joking and smiling all the while saving our bathrooms from the pit of despair that they had been. We finally did away with the cheap models with a bidet attached to one by the previous owners, who claimed they used it to "wash the dogs." Out that went! Gilbert is the epitome of intelligence, the paragon of efficiency, and his dedication to his business and customers is the most shining example of the American dream: to believe, to hope, to work hard, and to achieve the kind of success that not only serves himself but spreads to others. Unlike other business owners, he does not shy away from recommending his competition to potential customers when his schedule is booked out weeks in advance. And he always makes time for others if a time slot becomes available in the interim. Spreading the wealth around...spreading the business around. Forget Joe the Plumber. Gilbert is the real all-American plumber. read more

I wish other plumbers would study Gilbert to see what a good plumber is like. He was at our house for about 2.5 hours, took care of about 5 nagging plumbing tasks, and he was working his tail off the entire time. One thing I didn't know before he got here was that he works on a (mostly) hourly rate. You would think that working at an hourly rate would encourage him to move slowly, but that was definitely not the case! The previous plumber we used came out and gave us a "free" estimate for repairs, without any kind of hourly rate, but the cost of the repairs was outrageous. He also did almost all the work by welding with copper pipes, which I've heard is the gold standard with plumbing jobs. A lot of guys use cheap PBC pipe instead, which lasts no where near as long. He really seemed to enjoy his work as well, which I think really shines through in his work ethic (he told me he worked 11 hours on his birthday) and work quality. Only disadvantage with Gilbert is that he's so good that he's booked up! But it's worth the wait, especially if you want quality work for much lower prices. One thing to note: when you call him, he uses a bluetooth headset to take calls while he's working! I was amazed how many phone calls he got, but it didn't seem to slow him down much. I was also impressed how many referrals he gave to people, since he is so booked up, and he had every phone number memorized. Anyways, if you call and he sounds like he's working on stuff, he probably is. read more

I've been using Yelp for quite some time, but never been compelled to write a review until having Blue Dragon come to my house. I was replacing toilet and found a completely busted toilet flange in my concrete slab. Flange was broken to the point of needing to replace the entire flange not add a flange fixing device on top. Gilbert from Blue Dragon was able to come by on short notice and service the project in one hour for under $200. I had received phone quotes from other well rated plumbers on Yelp for $360 and $500. Gilbert's also probably the friendliest tradesman I've ever had in my home and would gladly welcome him for future plumbing projects. read more

I found Gilbert and Blue Dragon by searching Yelp. Hard to argue with 5 stars after that many reviews. He was booked solid when I called, obviously in high demand. He offered to recommend somebody else for the job cause he was so busy (who does that anymore??). Good for me, I wasn't in dire straits and was able to wait for his next available appointment. Gilbert was professional, honest and awesome. Arrived when he said he would, walked me thru the job and the billing. Now here's the kicker. He charged me LESS than he quoted me. At the end of the job he sat me down and told me the job wasn't the "bear" he thought it would be from the pictures I sent him, so he knocked a chunk off the price. Once again, who does that?? Turns out the answer is Gilbert from Blue Dragon Plumbing. I wouldn't use any one else. read more

I called a few plumbers on Monday morning, and got everyone's voicemail. Gilbert answered his phone on the second ring and let me know up front that he didn't have an opening until later in the week. A couple of hours later, Gilbert let me know that his tech was available if I was ok with the date change. Aaron completed the work in our shower, replacing a part in the shower handle so it would turn, and also addressed issues we'd been dealing with/ignoring in 2 bathroom sinks, and restored water pressure to my kitchen faucet. Both men were polite, friendly, and very professional. Highly recommend. read more

I stumbled upon a water leak in my kitchen this past Mon evening. The shutoff valve to my house was broken preventing me from turning off the water and preventing any further water damage from the leak. I got in touch with Gilbert and he was able to squeeze me into his booked calendar the following morning to address my issues. Gilbert quickly and professionally fixed my broken shutoff valve and water leak in the kitchen. He also replaced a broken outdoor faucet attached to my house. The completed work was excellent and his pricing was extremely reasonable. This is the second time i've used Gilbert for a plumbing issue (the 1st was a broken water heater circulating pump back in Jan'13) and he's been great on both occasion. I HIGHLY recommend Gilbert for any plumbing issues you need resolved!!! read more

The hardest trade to find in Austin is a good plumber. I read the Yelp reviews and called Gilbert this morning to come investigate a loud noise we had when we flushed the toilet in our guest bath. I was thinking the worst. Gilbert was fantastic. He came within hours of my call, knew exactly what the problem was, installed a new part in the tank and left me a happy camper all in about 30 minutes. I'm a Realtor, and a very picky one. I have tried plumber after plumber in hopes of finding someone that I could depend on and recommend. FINALLY! I have found a reliable resource. Thank you, Gilbert! You will be hearing from us again. read more

I was having a problem with a sink and a toilet. Finding a good plumber is difficult enough, but finding a great one is easy, BLUE DRAGON! I called Blue Dragon, and Gilbert picked up immediately. He asked about my problem, and said he could squeeze me in between a water heater replacement and his afternoon clients. He gave me an approximate time for arrival and was right on time. Not only did he do a great job, but cleaned up after his work like it was his own home. As an aside he is a consummate gentleman, and someone I would recommend to anyone looking for a plumber. Gilbert, keep up the GREAT work, it was a pleasure to have used your service read more

Called to get a second opinion after the 1st plumber gave me an estimate of $450 to fix a bath/shower fixture. I described the problem over the phone, and he convinced me that I could do the work myself. Wow - an honest plumber!!! I went to Home Depot, bought two tools and a replacement cartridge for a total of $40. It took me about 15 minutes. I can't believe it! THANK YOU FOR SAVING ME $400!!! read more

It's always hit or miss when you call a new plumber. Is the guy gonna be fair and honest, or is he gonna gouge you? Is he gonna do quality work, or a shoddy job? Is he gonna be condescending and cranky, or friendly and informative? The fact that we're often apprehensive about hiring a new plumber is testament to how hard it is to find somebody you're really comfortable with. You never know who's gonna show up. Gilbert Jimenez is the guy you always hope for and rarely get. I called Gilbert at 9am on a Sunday morning for help with a bad leak from a bad spigot in the front yard. By the way, this wasn't any Sunday; it was the Sunday before Labor Day. A holiday weekend, the last time any of us want to get up early and go to work. Gilbert was at my house within 15 minutes. He quickly assessed and repaired the problem, and stuck around to fix a couple of other things I'd been meaning to take care of. He was friendly, relaxed, and down-to-earth; he took the time to explain exactly what the problem was and exactly what he was going to do about it. His rate was "reasonable and customary", and get this: he didn't charge me extra for coming out on a Sunday. I got the same rate I would have gotten on a regular business day. Before Gilbert left, he gave me some very practical plumbing tips, and encouraged me to call him any time, day or night, if I needed his help again. I was almost sorry to see him go....I wouldn't have minded if he'd stuck around for a cup of coffee and a chat on the front porch. I'll be using Blue Dragon exclusively from now on. Thanks Gilbert! read more

Didn't have the courtesy to even give a call back. It's fine if you're too busy for new business, but it's not fine to not call back.

Gilbert is amazing! I discovered water leaking from my ceiling Sat night, saw great reviews of BDP on Yelp and thought I'd give him a try. Gilbert greatly exceeded my expectations! Water leaks can be stressful but he put me at ease. After several tests Sat night we couldn't find the cause. Sun I woke up to water again and he came back out quickly. He then determined it was the AC unit. He didn't charge me over-time for the Sat night call and didn't charge me at all for Sundays visit! (even after I insisted) He has great rates, is fun to work with and very reliable (answers phone, calls back promptly, shows up when he says he will). He's been a plumber for over 30 years and has owned his own business for a year. I'll definitely call him again as I'd like to see his practice continue to grow. read more

Gilbert installed a dishwasher and garbage disposal for me recently; he arrived on time and did great work. I always try to learn new things when embarking on a project and Gilbert was incredibly patient with me. Afterwards, I was able to point out a few other issues (related to how homes are built these days) and he took the time to suggest improvements, which have already been scheduled. It's always nice to work with professionals who take pride in their work and enjoy what they do; don't hesitate to schedule Blue Dragon for your project--whatever it is. But with their stellar reputation, don't wait until the last minute to call! :-) read more

Ok ok, you can use him....I moved out of town so I don;t mind if the secret gets out! Since this we used Gilbert one last time as we sold the house, he fixed a hose outlet in the backyard that had leaked visibly into the cement below. As he fixed the pipe, the old setting fell apart. We were lietrally days away from a flooded livingroom. Once again Gilbert and his new plumber with him to the rescue. Now if he'd only make husecalls to Portland, OR... ;) read more

Gilbert is as good as it gets. The kind of service professional that is hard to find these days. Honest, knowledgeable, professional, pays attention to detail, and makes customer service his top priority. He is in such demand that he can't take near all the jobs that come through to him but I've worked with another plumber he referred me to in the past and with him today and was thoroughly impressed both times. read more

I was trying to replace my toilet by myself and ran into an issue where I felt stuck. Johnny from Blue Dragon Plumbing came out within a few hours on late notice and was a huge help. When I initially called I spoke with Gilbert who asked that I send a short note with the problem. I was surprised he was able to confirm he received my mail and would have someone out only 4 minutes after I sent my first email. I would absolutely not hesitate to call Blue Dragon Plumbing again. These guys are very fair and you can trust them. read more

Can't say enough good things. I'd give Gilbert 10 stars if it would let me! We're selling our house and the inspection came back with an item we agreed to take care of - the hot & cold lines in a bathtub were reversed. Because of the great reviews, I called Gilbert. He was really nice, asked what kind of faucet it was and brand. He then told me it wasn't a difficult fix and told me how to do it. I told my husband and he wasn't comfortable doing the work. And we thought our buyers would appreciate it being done by a professional (and correctly) so I called Gilbert back and asked when he might be able to come do it. I felt bad because it seemed like a silly job for him to have to waste time to come out for. But he was so nice. He was on a job in Round Rock and said he'd stop by (I live in Cedar Park) when he was finished. Within 2 hours he was at my house. He began working and realized there was a bit more involved than first thought but he still had it corrected within 30 minutes. The price was very reasonable. I highly recommend Blue Dragon Plumbing!! read more

I wish I could be more helpful than this: Just call him. you won't regret it. This guy is awesome. Came in an gave me an essentially free consultation on my DIY bathroom (which he will be coming back to do the plumbing aspect). Super nice, incredibly helpful, not condescending at all when it comes to you knowing or not knowing what you are doing. He may be busy, try to be accommodating, you won't regret it. This guy is amazing. read more

We have used Gilbert on two different occasions for the following: - Replace two water heaters - Replace kitchen sink and faucet - Replace bathroom faucet - Replace disposer - Fix installation issues for new dishwasher, installed by appliance store He is our go-to plumbing consultant, and I highly recommend him. read more

I may need to have my man-card partially revoked. After vowing to change out the kitchen sink fixture myself, and not doing so for more than a year, the wife rightfully called me out on it. I searched Yelp of course and luckily found Blue Dragon with their stellar and subsequently well-deserved reviews. I called Gilbert, and made an appointment for the following day. A very friendly and professional gentleman named John showed up, changed the kitchen sink fixtures, replaced my dying disposal with a unit I purchased at Lowes, AND replaced a new outside faucet. The work was done quickly, and done well. Two months and a toilet that never stopped running later, Blue Dragon John shows up and fixed it within minutes. These guys are great and I see no reason to use anyone else as long as they're in business. read more

I hate being a home owner. Had I really thought about it, I would have elected to move into my car before taking on the responsibility of homeownership. My biggest fears being 1) electrical problems and 2) plumbing issues, but not in that order. Last night, had a disgusting situation of kitchen sink backing up from the dishwasher and the washing machine. Seriously, dis-gust-ing. I went to Yelp first thing and found Blue Dragon. It had 70+ 5 star ratings, and I know why. He came out at 8:30 last night, got the job fixed, and didn't charge me any extra service fee for coming out after hours. He's as nice as the day is long and just a very smart business man. He knows that a good reputation is priceless to a small business owner and he really earned his. I hope I never need a plumber again, but if I do, I know who I'll call. read more

AMAZING!!!!!! Best Plumber I have ever met! :D He fixed our flooding bathroom that put about 1 in of water over the whole kitchen, it was a crazy night haha! Gilbert came at 9pm and spent over an hour making sure that our bathroom was fixed right!!!! He is very focused on customer service and satisfaction. We will definitely always call him for all our Plumbing needs! read more

Had Gilbert out to remove my kitchen sink and replace it with a new one. He is a total pro. He worked quickly but with attention to detail. I had the hardest time finding someone who would take a job this small and not try to jack up the price. I'm glad I kept searching because Gilbert is now my go to plumber. read more

Blue Dragon Plumbing - Plumbing Near Me - Austin, Texas

Wow. Called him, got the machine. Called me back in five minutes and apologized for missing the phone. Really? Came over the same day, took one look at the horrible state the city had left my front yard (leak in the underground pipes) and the tiny little hole through the sidewalk he had to work with and told me there was almost no way he could even turn a wrench down there but...he'd try. In 100+ weather he worked with a tiny hole in the sidewalk and dropped a bucket of sweat in addition to the apparently 35,000 gallons of water (literally) I had lost from that leak in a month. Dude is polite, hard working, personable and just exudes this sense of honor like he's some strange plumber samurai. And he got the job done. read more

They showed with wearing masks as they promised and on time. They diagnosed the gas fireplace And found the problem. They repaired and gave a tip to maintain it properly so it will last long. Highly recommended. read more

I noticed my outside faucet had gone from a slow to faster drip. I called Blue Dragon and explained the service needed. They confirmed they could fix it. I was offered an appointment same day. I received a confirmation text when enroute. Quick and pleasant service and good value. I would use them again. read more

Support Your Local Businesses! I requested a quote Monday night and Tuesday morning Gilbert J (the owner) was at my door smelling good and ready to rock n roll. The communication with this company is excellent, along with their punctuality and professionalism. I suggest anyone reading, go break a bunch of pipes in your place so you could get these folks over to help you out. read more

None of our toilets were flushing. I called Gilbert and he was out with-in the hour. Unclogged the line with a smile and super friendly attitude. I had a plumbing question about our master tub and he happily took a look and gave his opinion. - Would definitely call again. Heather read more

Everyone has a plumbing horror story, myself included. Here is a fairy tale story instead... I called Gilbert just before leaving for vacation because our water heater was no longer heating. He called me back several times to get information so he would be prepared when he came out. The first part did not work, so he had to schedule time to come back. Here is where it gets really good. He knew we were leaving for vacation, so he got with our friend who was watching our house while we were gone. I received a call while on vacation letting me know that my water heater was fixed and that I would be able to have a nice and relaxing shower when I got home. True to his word, the water was nice and warm and was a very welcome gift when we returned home after 2500 miles of driving in one week! Gilbert is awesome and if you need plumbing work, you will not regret calling him. He puts all others to shame! read more

I've been corresponding with owner Gilbert Jimenez for a few months about a few plumbing issues around my house and when the project hasn't been appropriate for his business, Gilbert has recommended others for the job that have worked out great. Recently he came by to give me a free inspection of a leak. Since I'm planning a renovation before long he gave me a quick fix at no charge and recommended several companies that could help with various parts of the renovation. I'm impressed because he could have charged for the inspection or for some needless work but he spent his time patiently going over options and recommendations instead. I really appreciated his time and kindness and look forward to hiring him down the road when something appropriate pops up. read more