In short The techs were fine, the office was a disaster. Others have almost all said the office is a horrific mess, but we needed some simple tech work done, so I am splitting the difference on the stars. In long Similar to what others have seen--they scheduled one date, cancelled last minute, and then they acted like they were doing us a HUGE favor to "squeeze us in" on another date. I had to talk to 3 different people to get this re-scheduling done, and it was at their request in the first place, because they bagged at the last minute. They don't even have their own employees handling the phones all the time, either--one lady answered with the name of an answering service, then acted like I was a moron for asking if I was talking to Blue Flame. She had no patience for me at all after that. That was the single most irritating part of this process, thankfully. Anyway, we have a 5-year-old furnace and A/C unit, installed by a different company. Our house is 34 years old. The airflow is low on the second story, always has been. We repaired some ducting problems a couple years ago, which helped, but did not correct it 100%. The original installers came out and found nothing wrong, so we had a family friend in the industry come out and look at it. He speculated that we might have weird ductwork, a setting we could bump up, or maybe a weak furnace that's too small for the house. He works on commercial HVAC, though, so we called in a residential company. Enter Blue Flame. The guys looked it over, found some minor clogging they cleared, and noticed that the aging ductwork was not designed very well--lots of turbulent corners keeping the air from going straight to the rooms. They helped us out quite a bit, considering there wasn't much they could do. Our furnace is big enough, our ducts are not making its life any easier, and they kinda did a basic checkup on everything for the cost of the regular visit. I have no problem with what we got from the techs since we didn't think they'd actually have to fix or change anything. Our power bill might go down one or two percent per day, and our house will be maybe 5-10% cooler. I'm good with the quality of technical service here. But I was annoyed with the office already last week, and now I wish I'd read more detailed reviews instead of just going by the aggregate score on Angi--'cause these folks evidently used to be much better, and have a high score sticking around as a result. read more

I got an estimate for them over six months ago for a minisplit and did not work with them due to their exorbitant cost. They've now called me three times since the 1st of July, including at 9 AM on a Sunday. I have now blocked their number, but I should not have to go to that extent. read more

We'd been using Blue Flame for close to 20 years through two houses (two new furnaces and one AC). But we are done using them now and moving on to someone new as their services have gone downhill, and their technicians don't always seem to know what they're doing other than finding ways to charge us more money for problems they created. Blue Flame installed our Trane furnace about 12 years ago and Rheem AC unit 10 years ago. They are both up in the attic (although AC condenser is outside in backyard). While the furnace itself has done fairly well, the AC has had problems since it was installed, primarily lots of leaks down into our bedroom and bathroom (yes, lots of damage we've had to pay for). While we've had Blue Flame over quite a few times in the past 5+ years to fix these problems, it seems that they've mostly been applying bandaids and never really got to the root of the problems. Each time they sent someone else over who thought he knew what was going on, but often just made matters worse. Well recently, we had several other companies come to assess the problems. First off, we discovered the furnace and ac units were never installed level. In fact, the AC unit should have been installed with a slight forward pitch, but it was installed facing backwards. Both of these issues would have been caught if they had city inspectors come to review the permitted work, but that was never done (only the outside refrigerant lines). Blue Flame also neglected to install drip trays below the entire furnace/ac units which is a serious installation breach when installing HVAC equipment into an attic (they eventually did install them after we cited code violations). I also requested they get the work permitted/inspected retroactively, but to date they have not done that. Last year, we had another leak and discovered that the drip pan that they finally installed was full of water. It turned out that both the pump and water sensor (which would trigger the unit to shutoff) failed. So they replaced all of this at additional costs saying that stuff just wears out. And they added a second water switch for the other drip tray. What they didn't know was that this would overload the control board later causing the blower to no longer trigger when the AC was activated. One BF technician indicated the leaks were occurring at the evaporator coil due to blockage with the PVC drain. He tried to blame the leaks on our 3rd party air filters causing excess dust to come through the filters causing the blockage. Next time, another technician came to visit. He was from Texas so knew a lot about AC units. He said the filters were fine and not the issue at all. He also tried redoing the PVC pipe section that he thought was causing the leak. The next guy checked the circuit board and found that the dipswitch for the blower was set too strong and causing water to get pushed too far into the housing where it was leaking below (with no drip tray beneath). Even though it was still leaking, he next thought there was a micro-crack with the internal drain pan. We later discovered that the drip tray below had a hole where water was leaking out so had to patch that up. The new company informed us that the evaporation coil was never installed correctly. The Unistrut they used for installation was not properly leveled and the box where the evap coil was housed was not properly supported causing the box door to torque out of alignment making it difficult to remove and put back on. Of course, this led to serious problems with the evaporation coil freezing up due to a number of factors including low refrigerant charge. And as one might also expect, all this excess condensation and water has led to significant rust in the heat exchanger. Now we have to worry about carbon monoxide and other bad particulates getting into our air. Needless to say, no one will touch our system. They're recommending a full replacement because repairing all the damage and negligence caused is too much of a risk for them. Ever since Blue Flame got bought out by American Residential Services, it has not been the same company. Their services have really gone downhill. We won't do business with them again. read more

Worst customer service. I made an appointment to get an estimate. They never showed up during the appointment window and I couldn't get in touch with a real person, only a virtual assistant. I did leave a message to go ahead and cancel. I then got a phone call about an hour and a half after the end of my appointment window saying someone would be showing up in half an hour. I told them to not come and to not contact me again. That was a few weeks ago and I just now got a solicitation email from them. read more

They do not do what they say they will do. They have no regard for their customers and they do even try to accommodate the customers. DO NOT Recommend. Go with anyone else. read more

Worst company ever. I paid them $22,000 for ac and they gave me another unit than what we agreed and signed in the contract. They took our heater which they were suppose to leave per the contract. They then had a worker of theirs create a leek and my entire basement flooded and the floor is destroyed. My house has mold and smells. They won't even call me back. We are a non profit organization which takes and house the men coming out of prison. We work really hard to keep the men on the straight and narrow. We have never lost a man back to prison. But Blue Flame sees fit to take advantage of a non profit to booster their profit. They have is $10k back for taking our heater . then flooded and ruined our floor Worst company ever. read more

We asked for a maintenance check of our furnace that was running fine. The technician notes several issues and at the end thought we should just buy a new furnace, and sent us the quote in case we decided to proceed. The next day the furnace didn't work at ALL! Forcing us to make an emergency appointment (same day) as it was cold in the house. We called Trane ( who originally installed our system) they said the technician did not turn the gas back on and left us in the COLD. In addition, all the things "wrong" were easily fixed with a minor repair and were told we absolutely do not need a new furnace. We wanted at least our money back for the bogus "inspection" which is really just a farce - so they try to sell you more things you don't need. We had to pay for an emergency visit due to the technician ineptitude of returning the gas valve to on. We have asked multiple time for just a refund of the inspection and nothing has happened. DO NOT USE!!! read more

Asked to check on furnace as it was malfunctioning after wind storm a few weeks ago. Under warranty. 130 diagnostic charge to come out. Checked code and told the burner needs to be cleaned, then told several known issues with 4 year old furnace. Had I called for this year's maintenance total charge would gave been 130. Since I didn't I was charged 650 to clean the burner plus the 130 trip charge they gifted back. Service was fine. Labor charge was and is a complete Rip off. I told the tech I won't use the company anymore because they sell bad furnaces that don't last and now I check around and they are charging double everywhere else to do a 30 minute burner cleaning. Searching online indicates this company is not what it once was. Very disappointed. read more

This company does not respect their promises and built multiple layers of defenses to make it actually impossible to get a real after-installation help. They broke one of the units in my house and do not want to fix it. The sales are also incompetent and not able to determine correct layout for the house. Their technicians also are either don't know what they are doing or just pretend to be so to get rid of you as fast as they can. None of the phone numbers from the comments worked for trying to get help or explanation. Do not buy the "Comfort guarantee" they use for upselling - there is no reasonable way to get that promise fulfilled. This company operates under the ARS umbrella - read the reviews about that to get a better picture. read more

I used their service and now they dont know what size of filter I can buy to replace mine. If you want to use the filter for more than 3 years, do not use their service. read more

HORRIBLE customer service. We purchased a heat pump and air conditioning and have had some significant issues that have been left unresolved, been told different things by technicians to solve the problem with ZERO follow through. They'll schedule a visit from a technician through their answering service the tech will show up tell you what needs to happen and then they won't return calls for the service recommended. This has happened multiple times We were also told by the salesman who sold us the product that the air conditioning would keep our house as cold as we wanted and over this past summer we couldn't get our house below 75 on a hot day which in theory sounds ok but clearly the unit wasn't doing its job and no resolve. As of today I've called the direct line of a manager 3 X in the past 2 weeks with no response. Go elsewhere there are so many other options read more

STAY AWAY! The work from this company cannot pass inspection, and they refuse to fix it. After installation, the electrical inspector found multiple issues. It's taken me two months of constant calling, dozens of empty promises that "someone will get back to you in 48 hours," and texting the sales manager who sold me the units -- only to finally hear, "We can't help you, good luck." They promise the sky when selling to you, but completely disappear afterward. read more

They have cancelled appointments the day of the appointment late in the day saying they had techs call in sick. I think they could have told me in the morning, not late in the day. This has happened a number of times. Don't go out of your way to wait for them. I've had other than happy experiences with them. read more

The tech that came out was very rude and condescending. As soon as I said I was the tenant and no the owner his whole attitude changed.

They installed our AC/Heat Pump 9.5 years ago on a 10 year warranty. We had the motor burn up and smoke (even when the technician was out testing) and they refused to replacement because it still worked. They said the problem was a solenoid for the coil. I don't know about you but I don't want an electrical motor continually smoking. And to add insult to injury, they were going to charge me $800 for a 1 hour job to replace the solenoid with a 1 month warranty. Don't trust then to be reasonable and/or responsible! read more

D: I was approached at Home Depot with a promotional offer for AC and furnace maintenance. I scheduled the service, and a technician came to my home on 6/6. After the technician completed the maintenance, my furnace stopped working completely. I told the technician that our furnace had been working fine before the visit--we used it daily. I even checked my Nest report, which showed the furnace had run at least 2 hours every day over the past week. His only response was that their maintenance procedure "could not have caused the issue." That explanation didn't make sense to me, so I asked him to escalate to a senior technician or his manager. His manager, Emily, contacted me and repeated the same line: that the technician didn't do anything wrong, and they wouldn't take responsibility or cover any repair costs. I explained that my request was simple--I appreciate the maintenance, but I just need my system to function. She told me the earliest they could send someone was Monday (it was Thursday at the time). I asked what I was supposed to do for heat in the meantime. Her response: "There's nothing we can do." I told her this was unacceptable and asked for further escalation. She said she would try to contact her own manager, but I never received any confirmation. Later, she called back saying a senior technician could come by that same evening at 6pm. No one showed up until around 8pm. The senior technician seemed professional and checked both the furnace and AC. He concluded the same thing as the first technician--that it wasn't their fault. However, he did mention that the AC cover should have been cleaned during maintenance but was clearly not. After all this, they contacted me with a $570+ quote to fix the furnace. To me, that felt like a joke. read more

Saul R. was the technician doing my annual maintenance. He found serious problems with my 8 year old furnace. He was professional, knowledgeable and kind. He explained it carefully and arranged for the repairs. My furnace was down a week and he arranged for heaters to be delivered. I was very pleased with his work. Caralee C. Shoreline read more

I got Blue Flame through Home Depot. We signed the contract that was supposed to include a Home Depot rebate. But it ended up $500 short. We kept calls for months but they never gave us that $500 back! The sale person who did the contract left the company. For work, they are not clear which government dept will inspect our HVAC. We had to call to find out. King County inspected it and failed it. Insecure installation. We had to call them tp fix it. So much hassle to deal with this company! read more

Technicians not familiar with the equipment they are installing , lack of communication between the sales and install team and trouble getting in touch with anyone at Blue Flame when there were problems with the new AC Blue Flame had just installed ........ what a mess ! Installation of a new AC unit which should have taken 1 day took over 10 days with repeated technician visits to finally get it done. Don't waste your time .... I will not be calling them for any more work on my home. read more

Called Blue Flame for service, twice. Both times an answering service (in Florida) dropped the ball, (We are in Seattle). The local Blue Flame team sent Austin out and he showed up in the expected window, found the issue right away and advised me in a fair, professional and friendly manner. Give Austin a raise! He gave me a card with the local phone number. I won't call the (800) number ever again. That's why I gave only three stars: One star to their answering service and 5 stars for their local tech support! I'd recommend them for heating/AC service anytime. BTW: B.F. did the furnace install 8 years ago and it still performs as advertised. read more

Technician came out to review job for an estimate. A month later and still haven't received the quote. Reached out a few times without a response. In response to Blue Flame's response below - I've already emailed and texted multiple times. Nobody responds. I've moved on. read more

Man in all of my 7 years of trade experience I have never seen a company with low morals and values, money is their only expertise. Cut corners inexperience in the actual field I can give 3 great examples of why to NEVER WORK WITH THIS COMPANY AT ALL From a former hvac industry specialist 1. A job where the leading installers switched the furnaces of two families (paid two completely different prices almost 10k difference btw with complete difference In systems. These are some of the office issues that are said) 2. Blue flame is required by company rules to pump nitrogen through while welding/brazing to protect hardware from damage. Most of installers weren't even doing this so call backs and problems were at an all time high.(they don't follow they're own protocol) (cutting corners) 3. procedure procedures procedures they have none. So expect the absolute worst, man..... pushed off scheduling,wrong equipment, late equipment. USED EQUIPMENT then wanting it installed. Seen people put their foot through ceilings then blame the home owners house when it was the installers fault for not using attic boards to distribute weight. Procedure procedures procedures. 'll give you 2 more 4. When choosing an HVAC company, it's crucial to find one that prioritizes safety, professionalism, and thoroughness. Unfortunately, this company falls short in several key areas. During a recent installation, there were concerning lapses in safety and attention to detail. For example, despite assurances from the team lead and warehouse inspector that the site was asbestos-free, no formal testing was conducted to confirm this. This oversight is particularly troubling, given that a popcorn ceiling--a potential asbestos risk--was disturbed during the work, possibly exposing occupants to hazardous materials. Additionally, the family was present in the home during the installation, increasing the potential for exposure to dust and debris. Such carelessness suggests a lack of proper planning and regard for the health and safety of clients. While the job may have been completed, the failure to address potential risks and follow best practices raises serious doubts about the company's reliability and professionalism. If you're looking for a trustworthy HVAC provider, it's worth considering a company with a stronger track record of accountability and customer care. 5. Expect these dudes to stay at you're house forever man they will be in youre house till 11 pm they do not care about personal space or anything they just care bout getting the job done the later it gets the more mistakes are made but they only do it so they can get paid. payment is contingent on jobs being done, it isn't so bad until there's a quality read more

Blue Flame Heating & Air Conditioning - Flooring crqcked for non proper procedures - Water Heater Installation/Repair Near Me - Mountlake Terrace, Washington

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Gram the furnace Dr was outstanding! So grateful we got him from Blue Flame! It is snowing out while I am writing this. He explained and showed us what the issue was in addition to making the system even more efficient. One out of 5 my husband and I give him a 10 Responsive, intelligent and efficient read more

Called and scheduled ductless service, no-show twice. I'm done doing business with them. They use a call center which is a horrible experience. read more

So a good friend recommended Blue Flame for AC and it's been downhill from there. If you are a new customer they are super responsive, call you back immediately, answer all questions helpfully etc... the minute you sign paperwork and give them your money- the customer service ends and you're lucky if you're able to get a hold of them once in six months. We are paying for their monthly plan toward yearly services but once we are done with this first year- we are running far away. $17,000 later- after buying a new furnace and central AC... If you call you get a centralized answering service. Who the heck knows if messages get to the office you need to talk to. If they call you back they ring twice and hang up with no message. You call back immediately and the answering service says they are on the phone. It's a never ending wild goose chase just to get someone on the phone. God forbid we ever have an emergency need. On the day our new furnace and AC was installed they accidentally turned off our hot water. That was fun. Tried getting ahold of the person who sold us the services in the first place because I didn't know yet about the centralized answering service. This huge purchase has added so much stress to my life. read more

Stay away! Adding my voice to similar reviews here that Blue Flame's reliability and customer service have fallen off a cliff between 2023-2024. Set my annual AC checkup appointment way back on January 2, 2024 for an April 5 service date. I arrange to be off work for the 8-12 window. They call at 7 to say they need to reschedule for two weeks out. Two weeks later on April 19 they call again to say they can't make the schedule work. I shared my frustration that this was already a makeup slot and there's a cost to customers to be away from work and arrange childcare. The manager told me felt for me and understood so a tech would be at my home at 11. They called at 11 to say they were a few minutes away. The tech didn't arrive until 12 and didn't finish until after 2, making me late to another appointment. Ferrer, the tech, was super polite and a great guy, but is not given the tools and support by the company to provide good customer service. Anthony, the service manager I spoke to on the phone, said they aren't able to hire people since the pandemic. I started using Blue Flame in 2021 during the pandemic and they were great. This excuse doesn't hold water. They used to be so good. Very punctual with great communication. We know our AC system is nearing end of life so I was looking forward to having them replace it, but will now seek out another company who can better earn my business. I will not be using Blue Flame in the future. EDIT: as I see I'm getting the same canned response from ARS as everyone else, it does seem that since Blue Flame was acquired by ARS that service and reliably have hit rock bottom. Another example of a big corporation ruining a local business. read more

If I could leave less than 1 star I would. Blue Flame markets themselves as a wholesome, family owned business, when in reality they're owned by American Residential Services (ARS), which is owned by the private equity company GI Partners. In the process of installing an AC unit, the technicians did not lay down a covering on our carpet, and got black grease all over it, which we still cannot get out. Then when they needed to install the thermostat, they punched numerous incorrect holes in our wallpapered walls. The whole hallway needed to be re-wall papered, and we cannot buy the type of wallpaper anymore. Mind you, this was in July, its now January and we're trying to have Blue Flame cover the costs, and they keep passing us off to a new person in the company. This is a typical private equity company move, where they hope you'll get frustrated and give up. We're now dealing with their insurance, who is lowballing us, and gave a burnt offering to repair one hole. Do not use them! read more

Two years ago, I used Blue Flame's services they didn't show up at the scheduled time. At the next scheduling they actually came and did the maintenance service but after no improvement to the heater we saw the tech who supposedly did a full maintenance of the heater never noticed a filter so clogged with wood dust (after refinishing the floors) that air could hardly pass through. In December (2024), I signed up for a promotional heater maintenance service at Home Depot only to find out- after a no show- that Home Depot had partnered with Blue Flame for the service. I decided not give them the benefit of the doubt after my last round with them and I contacted Blue Flame to reschedule. They have no showed 3 times in a month and a half. Each time I have called customer service they tell me they have no record of any scheduled service and have made no effort to follow up, apologize, or make things right. Don't waste your time and money on Blue Flame. read more

Wow, this company went from great to crappy over the last year. Back in Oct/Nov 2023, they completely dropped the ball in getting a replacement furnace valve, while the temperature was dropping. Every one of my multiple attempts to request status of the replacement valve resulted in a broken promise to call back. It always seems to be on the parts manager. This went on for 2 weeks while we were freezing in the house. I switched to another company and they got the part ordered and the issue fixed in 3 days, which included a Sunday, where they couldn't actually get the part order out. Adding insult to injury, this company continues to charge my credit card for their maintenance plan despite me repeatedly calling to cancel. Their support personnel even have records of me asking to cancel. All these other bad reviews are legitimately pointing out something rotten here. read more

Our Blue Flame installation has been a disaster. total nightmare from day one has never cooled our upstairs master bedroom. They said nothing we can do but promised that it would cool our entire house. It failed to cool our upstairs, caused a leak in the basement, and damaged our ceilings and insulation. They charged us $140 to inform us of a safety switch added after 2022. What about compensation for customers who suffered damage? this company I wouldn't recommend to anyone not even my worst enemy. Poor customer service I never get a phone call been a month straight of us finding all of the mold, rotten molding, and drywall. Please please no one waste your money with blue flame. read more

I got an appointment with Blue Flame via Home Depot. They responded quickly and set up an appointment. They canceled the appointment day-of and rescheduled. They did not come for the rescheduled appointment, and they did not call either. I called in again to reschedule, and they told me a manager would reach out to make sure things went smoothly. A manager did not call, and they canceled the third appointment day-of. They do not seem to have respect for their customer's time or their own appointments. read more

Absolutely awful. Blue Flame installed an electric car charger in our garage. They also identified a "dangerous" problem with the wiring from our dryer to the box and charged us $600 to "fix" that. Ok, sounds good right? Unfortunately, when I went to put wet clothes in the dryer the next day, I discovered the dryer now trips the box every time you turn it on. We called them to come fix the problem. For DAYS now, their poor call center will assure us somebody will come "before X time." They don't show up. We call. We are told somebody will come "before X time" a few hours in the future. Again, nobody shows up and nobody calls. This has happened over and over. They have a call center running interference for them and it's impossible to speak to anybody who actually works for Blue Flame. We have 6 people in our family and do 1-2 loads of laundry a day. Now thanks to their mistake we have gone days unable to dry our clothes, and have been told over and over somebody will show up and they never do, and never call. We've been left wasting hours of our time waiting for the promised electrician to come and they never do (and never call). At this point we will likely pay somebody else to come fix the problem that Blue Flame caused with their negligence. Do yourself a favor and stay away from this company from the get go. It's NOT WORTH IT. read more

I initially went with them because various people have recommended them. I don't know if it's due to new ownership but each time they come out, they try to talk me into a new furnace and try to replace parts "that might fail" for a past few years. I tried to cancel my subscription, I had to call 3 times before they said they would. Still waiting for confirmation. read more

The service was adequate while we needed it. However, we left the state 2 years ago and they won't stop calling us to schedule service. I have asked each time to remove my name from their call list and they assure me each time that they will. They have not done this. IF YOU GET YOUR PHONE NUMBER IN THEIR LIST, THEY WILL NEVER STOP CALLING YOU. read more

I had selected a furnace at Home Depot and Blue Flame is the installation company who Home Depot sub-contracted to. I received a phone call saying that a technician/consultant would come to my house at 8:00pm. They never came, I called twice and each time was told that I'd receive a call within minutes with an updated arrival time. Never received phone all, technician never showed, I waited up until 1:45am, and it's now been 24 hour and no contact. read more

These guys are the worst. I purchased 2 AC units and 2 furnaces that were supposed to have 10 year parts warranties. When they needed repairs the manufacturer said they were never under warranty. Blue Flame refuses to take my calls to discuss. I will never use them again. I wish I could post negative stars because they deserve it. read more

No call no show. Wasted my day waiting for them. It appears I'm not the only one they do this to.

I called Homedepot for fall HVAC tune up. They referred me to Blue Flame heating. Since I trust Home Depot a lot, I went with their recommendation. Fall tune up of a unit which has been working perfectly fine for the last three years, should be quite a simple job, no? Turned out it wasn't the case. The technician started the tune-up job and in the middle of the session, told me that something is not working correctly. Remember, this unit has been working perfectly fine for the last many years of its existence, until that point. He couldn't figure out what, but since that tune-up session, my perfectly working HVAC unit has stopped working altogether. The technician had only six months of experience. I complaint, and then the second technician came from Blue Flame and he said that the control panel of the HVAC has malfunctioned and it "coincidentally" happened around the time of tune up. He also said that perhaps it was too old now (7 years!). Bottomline: My HVAC that never had any issues whatsoever, malfunctioned during the tune-up session and it doesn't work since then. It has been 2 weeks since has happened and I'm extremely frustrated. Firstly, they send inexperienced staff to get trained on customer equipments, and when things break during the session, they take absolutely no responsibility and doesn't help. I'm not doing to tolerate this practice and make a formal complaint to the consumer bureau. read more

Joe C was our technician. He was friendly fast and efficient. We are very happy with his job fixed the problem and then also stayed longer to fix an additional problem we were having with kitchen light that's above and beyond if you ask me. Our dog even liked him, and if my dog likes him, then he must be OK.! read more

To be fair, the tech was very knowledgeable and answered all my questions. However, I was quoted $3,000 to fix our inducer motor. Wait, what? I looked it up and the part was only $300. What is the remaining $2,700 paying for? Labor? Come on. I ordered the part myself and installed it in about 20 minutes and I'm no handy man. It was not rocket science. Blue Flame, and probably a host of other companies in the business, are ripping you off. This should be a crime! They are totally taking advantage of people who are not comfortable fixing anything themselves. Don't get me wrong, there are plenty of complicated installations you would want a professional for and I'm sure Blue Flame does quality work with this. My experience though as eroded trust and so therefor I just can't hire them for anything. read more