My kitten was sick. They got me in that day. My only complaint was that I paid for an IV treatment…read morewhich is $50 and they only were able to give her half of it. And it's not like they opened a new IV bag for my kitten. It was one they use on all animals so no medication was lost. So I was charged for a full treatment when my kitten wasn't even given the full treatment. When everything is so expensive right now I don't like it when businesses don't care. So yeah... she got better. But it was expensive and she didn't get everything we paid for.

Dr. Savita Wadhwani, DVM, at Pet and Bird Clinic is someone I have truly come to respect over the…read moreyears. Like any pet owner who is deeply invested in their animal's well-being, I've asked questions along the way- about decisions, treatment options, and outcomes- but those moments always came from a place of wanting to fully understand and advocate for my dog, not from doubt in her care. Dr. Wadhwani has been caring for my dog, Bubba, for 11 years, and her consistency, attentiveness, and clinical judgment have never failed us. Every recommendation she has made has meaningfully improved his condition, including guiding us through a minor surgery with confidence and care. What stands out most is her professionalism and the way she takes the time to truly understand both the pet and the owner. There is a level of trust that comes from that kind of relationship- one that you cannot replicate by simply searching for alternatives. Having a provider who knows your pet over time and approaches their care with intention is invaluable. I genuinely respect her as a veterinarian and trust her with the animals I care about most. That consistency and level of care have made all the difference. -Shannon

This review is late in coming, but Dr. Meyer is the kindest, most skilled vet ever. He took…read moreincredible care of my stray-turned-love of my life, Babe, for many years until we moved north and Babe crossed the rainbow bridge at an elderly age. He was very insightful in telling me that while someone had been cruel to him, someone else had been kind to him. As it took 2 months for Babe to receive pets without flinching, I didn't bother looking for whoever abused him. Dr. Meyer taught me a lot about rehabilitating my skiddish stray into a loyal, happy dog. He was honest and supportive when I tried to rescue another stray who was not pregnant but suffering the latter stages of heart worms. Now with another dog found meandering the streets (whose owners claimed to have 'given her up 2 years ago') I'll be taking her to Dr. Meyer to help her get a healthier, happier life!

First: This office has since gone corporate. If you click on the YELP link it is not their current…read morewebsite and the peeps in the pic are not legit. You might not read my long, emotional, personal story but it could become your story. Free speech includes opinions and reviews. No one should be punished for speaking out unless they are lying and why would I lie? This WONDERFUL vet clinic turned into a blackmail machine. MANY months ago I went in with my dog Karma (not knowing that Dr. Meyers was gone). Karma had horrible ear infections (again) and her "downstairs" was like bloody leather (AGAIN). I asked over and over to stop sending me home with my girl's ears full of medical "ear goop" and a lipstick-sized tube of "doggie neosporin." I then took her to Brykerwood's only to find that bacteria had eaten her eardrums and she would never hear again. Her entire body was infected with bacteria and she needed a medicated shampoo daily. As I shaved her I was disgusted with the white balls of strange bacteria attached to her skin and hair falling to the concrete. A week later she was like a puppy again. There is a reason I am updating and re-telling my story: I have a Great Dane that I took in for pre-op bloodwork necessary to put him under for surgery. His "visit" and flea/HW meds cost over $330. (They reimbursed me for $45 of that amount) About 9 days ago he (Odin) had a serious episode. I called Riverside Vet in desperation because bloat is deadly and he had all of the symptoms. Odin couldn't sit or lay down. His stomach was bigger than normal. His nose was dry and warm. Thomas answered. I begged them to see Odin. Thomas said they would call me right back to see when they could get him in. Thomas/they never did call me back. I had to turn to a emergency clinic. In a cosmic coincidence while tearfully waiting for that call I went to get the mail. There was a large vanilla envelope from Riverside Vet with a cover letter saying that "care was based on trust." And then, in very long and rambling paragraphs it said that I gave them a bad review in the past on Yelp and... "we have canceled all of your upcoming appts" (including Odin's surgery that I had to plan for 6 weeks in advance) and promising to reimburse me for Odin's bloodwork. All and all getting Odin seen at an emergency clinic cost me over $650 + $598 the very next day for a "follow-up" because I no longer had a vet. At least Odin is still alive. Karma is not.

Bad experience before it even started. I had to contact my previous vet about 3 times to get the…read moreinformation they needed so the front desk at bluebonnet could attempt to get the records. My battery died in my car called in and said if I can make it 10 minutes past the appointment they would accept me coming in. I arrived 12 minutes past and they turned me away. Bought a home behind this location and was going to be a long-term customer. Won't be recommending to friends in the area.

My elderly dog has been treated so carefully and well by the vets and staff at Bluebonnet. They are…read moreexceptionally kind and thoughtful and seem intelligent and well trained. I am so grateful for them and recommend them highly. Thank you, Bluebonnet Animal Hospital!! Sandra Hamilton, mom of Roxy

Dr. Oliver, the other doctors, and staff are truly wonderful. Our recently adopted pup, Bobo, has…read moresome trauma from his past life, and Dr. Oliver is so gentle and patient with him. He's a big dog and that can be intimidating to some medical staff, but she's taken the time to really build trust with him and it has made such a difference in his ability to get medical care. She's a special doctor who truly cares about her patients (and their overly-attentive human parents).

We have been seeing Dr. Oliver and her amazing team from almost the day she opened. We and our pets…read morehave received excellent care our pets as well as ourselves for years. Everything has been updated over time so we know we are getting the best from them. We can not reccomend them more highly. And as long as they don't touch the nails, our pups love them, too (the busy mats seem to help)

My dog consistently received excellent care from the veterinarians, techs, and front desk staff at…read morePaz East. They are kind, skilled, and truly compassionate. The clinical team at Paz East is absolutely outstanding. Their hearts shine through in their level of care, expertise, and compassion. My experience with the veterinarians, techs, and front desk staff has always been exceptional.

My female cat has started experiencing kidney/urinary issues over the past year. A couple of weeks…read moreago, I took her in for updated bloodwork since her previous vet (who has since left Paz) wanted to monitor a specific marker. The appointment cost around $200-$250. During this appointment I wasn't seen by a doctor, just the tech, but was assured a doctor would review her bloodwork and contact me. They emailed me to say that "everything was within normal range." However, since I specifically wanted to see the results for this particular marker, I requested a copy of the bloodwork. To my surprise, when I reviewed the results, multiple markers were clearly concerning, even to my untrained eye. When I asked questions about these findings, they told me I'd need to schedule another follow-up appointment (with an additional visit fee) and bring her back in just to discuss the results. Why would I stress my cat out with another car ride/vet visit just to get answers about my previous appointment? This makes no sense. On top of that, it took them about a week to even call me back. During this time, I hired an online vet to review the bloodwork. To my shock, this vet confirmed that the results show early signs of kidney disease--the leading cause of death in cats--and stressed the importance of starting preventative measures immediately. In short, I can no longer recommend this clinic. All the good vets have left, and the quality of care provided could cause major health concerns to go missed. Please find a better option! This clinic claims to be holistic and to have a natural approach, but that couldn't be further from the truth. Don't be fooled by the cute decor and logo. -- we have used the East Side and South First locations.

I was a Walk-in with my Pomeranian, Louie. He and I were on a walk and his paw was having trouble,…read moreso I carried him over to AUVC and asked for help. They immediately helped, offered an appointment within 20 minutes even though we were first time customers and helped us out. They were friendly, professional and patient and listened to learn more about the challenges that he was having. I trust they will be just as open to help you as they were me and Louie.

My cat was recently diagnosed (at a different vet) with a somewhat rare parasite (Tritrichomonas),…read moreand I was having a hard time finding a vet I felt confident in. My usual vet, who we have been seeing since adopting the cat almost 2 years ago, rudely dismissed my concerns over the phone and insisted that I needed to pay an $80 office visit fee just to get an answer to my question over the phone (the question was "What does the PCR panel test for?"). I started calling every other vet in Austin to find a clinic that has experience with Tritrichomonas and that I felt comfortable with. Several clinics admitted that they did not know what the parasite was or had never treated it before. Another lied and said "oh, that is super easy to treat and really common and straightforward!" which I knew was not accurate from the empirical literature online. I finally found Austin Urban Vet and the experience we have had so far has genuinely been night and day different from pervious clinics. From the very first call, the AUV team was empathetic to our situation, VERY transparent about pricing (they provided it in writing), and explicitly clear about which PCR diagnostic panel they use at AUV and exactly what it tests for. They were open and honest about their experience with Tritrichomonas and I immediately felt at ease and confident in the care that they could provide my cat. After chatting with my partner about my findings from calling almost every vet in Austin, we both agreed Austin Urban Vet was the best one to move forward with, so we made an appointment. Right off the bat, I was happy to find that AUV has a private parking lot (for free!). I headed inside with my cat and the team at the front desk was so kind and helpful. They quickly checked me in and invited me to grab a bottle of water or make myself a cup of coffee as I waited for the tech to take us into the room. We waited for maybe ~5 minutes before the tech took us to the exam room, where she scanned my cat for her microchip, weighed her, and asked questions about the presenting problem, history, etc. Dr. Helen was who attended us for the exam itself, and she was so kind and thorough. I really felt that she was providing genuine feedback, and she was honest about her experience with this parasite. She was transparent about the treatment plan and let me know her general thoughts (Ie., "If she is still positive, we will do X. If she is negative, we can try Y.") We are now waiting for the PCR results, but so far, I am so happy with our experience and feel confident that Dr. Helen will provide us with the best care possible.

I couldn't be happier with the care my sweet Roxie got at Firehouse today. Service was exceptional-…read morefrom the front desk...to the vet tech...to Dr. Lawton herself. I forgot my phone at home so I don't have pictures to share but from the moment we walked into the office I felt comfortable. The waiting room is inviting and warm. The receptionists are friendly and there are snacks and a drink fridge!! They have great artwork all around the lobby and patient rooms. I am a plant lover and the room is filled with everything from pothos to monsteras. I did give the pothos by the tv a little drink; it was thirsty. Dr. Lawton is knowledgeable and thorough. She answered all of my questions and left me feeling like Roxie was in great hands. We have a plan moving forward and that puts me at ease. Roxie is 15 and overall very healthy. They even found a gap in the leptospirosis vaccine that Roxie has been getting forever. My previous vet's office (which rhymes with Shmestlake Animal Hospital) let her lepto vaccine lapse so now Roxie needs this shot and another one in three weeks. :( They even give you a bottle of wine for being a new patient/customer. Nice touch! :) I'm so happy Roxie has a new home at Firehouse. Your pet will be happy too!

Firehouse Westlake has been so fantastic with the care of our 20-year old calico cat, MayBea. From…read morethe time we noticed our senior cat had an ailment to our ultimate decision to have to say goodbye, we were given such great care. After a week of Maybea being gone we received a lovely and heartfelt condolences card from Dr. Bonnet that was handwritten. We could not have been happier with the gentle care and honesty we received at Firehouse Westlake. We were very happy to have been cared for and by Dr. Bonnet and Dr. Dillon and their staff as they were always professional, honest, and sincere. Technicians were so thorough and communicative on every step they needed to take with our pet and her care. They were so kind to us at such precious moments and decisions. The transparency of cost and the estimated time for medicine/pickup that was communicated to us at the get was spot on. We had no delays or disappointments in the meticulous care Dr. Bonnet provided. Having a 20-year old senior cat can present challenges (besides her being a spicy/mean cat) and added stress for vet visits. Dr. Bonnet really cared for us and provided professional and honest opinions in determining care for Maybea. Scheduling appointments via the app and/or calling in to speak with staff was always friendly and kind. The waiting rooms and exam rooms were very welcoming for us and our cat when we came to visit for appointments. Parking is super easy and they have about 6 parking spots that are dedicated to any pet family coming in which we appreciated. Now as our kitty has passed on my partner and I promised each other that we will no doubt make Firehouse Westlake our center point for care with our next and new pet. Thank you to the entire pleasant, kind, and caring staff at Firehouse Westlake. We truly appreciate your kindness at one of the most challenging and difficult times in our lives around our pet's health. Thank you!

It shouldn't be so exhausting to deal with a veterinary clinic, especially when your cat has…read morecomplex medical issues. They are nice, but have very limited hours, and communications is a nightmare. I get partial answers to questions, incomplete/conflicting next steps, have to call back to prompt approval for pharmacy, correct history that should have been documented, etc. I wish they put more effort into clear communication than trying to impress people with how much they love cats.

South Austin Cat Hospital has been so lovely to work with! Highly recommend for any cats who need…read moresome behavior support or have anxiety ! When you first walk in you notice a calming space. They have classical music playing to help keep a calming environment and and inviting space. The rooms are spacious and clean with so many treat and snack option. Highlighted in my video is my Mainecoon taking advantage of the buffet. When it comes time for an exam ye writhing is done with you there and the staff LOVES cars. They are so gentle and welcoming to our cats. The biggest difference we noticed came from Dr. B's ability to consult and explain different things. She sees our rescue kitty who has anxiety and she was able to help us learn why he might be having accidents and helped us come up with a treatment plan and solution that worked. It's not cheap, but they are transparent with pricing , kind and knowledgeable. We love having a vet that is willing to spend time with us and explain cat behavior.