I never write reviews. Usually, even with bad experiences, I chalk things up to people having a bad day. This place, however, is downright awful and I feel compelled to share our experience and urge you to take your business elsewhere!
My family was in the market for an RV. We searched everywhere. Right now RVs are selling quickly so we were looking for an RV right away and ready to purchase immediately. Bluegrass RV suckered us big time! We found a Grey Wolf we liked and were excited about. However, we had a price point we weren't interested in exceeding and we really wanted something with a fireplace and the one on their lot didn't have one. We were told they couldn't sell that one for what we wanted but we could order a new one for less because the price had dropped a bit for the next lot. Additionally, they said they can get us that fireplace we wanted and it could be here in 10 days. We didn't really want to wait but thought it was too good to pass up. So, despite our hesitancy, we decided to leave our deposit and get the Grey Wolf. On day 7, were we told it would be another 10 days. On day 17, we were told it's coming off the line any day now and then would need to be inspected and then shipped. After 3 weeks of anxiously waiting, they get it on the lot! We get there and are told it doesn't have a fire place...bummer, right?! Then, on top of that, they tell us they can't do any lower than $400 over our top price. At this point, 3 weeks of waiting was wasted. We were so disappointed bc they suckered us into waiting all this time just to be presented with the same trailer for an even higher price. I explained this discontent to the general manager, Eric. He was very rude but ultimately blamed everything on the salesman and said he would honor the original price since that model didn't even come with a fireplace option (another lie to drag us along for the sale!). He shook my husband's hand, said they had the deposit, and we could sign the next day bc they had a couple closings that day. We weren't able to come until the following Tuesday (3 days later) which was arranged with Eric. After work we rushed in and they told us the price went up $3,1000! They didn't even call us. They let us drive all the way out there just to pull a fast one. The manager gave us the owner, Rocky Blankenship's phone number, who ultimately informed us they are allowed to change the price at any point and any price increase goes to the customer not them. He was completely unwilling to deal and told us to go somewhere else. You could tell this was a rehearsed skit. This whole experience has been so disheartening and they do not care at all. After reading more reviews, this is obviously common practice for them. Terrible service, caniving management, heartless salesmen. They will tell you anything for a sale and once they have drug you along, they will pull a fast one! Trust the places that shoot it to you straight and say there is no wiggle room on price and you get what you see.
I promise you can find better prices at several other dealers, you can definitely find better customer service and a business with better management and owner. During a time where RVs are selling like crazy, go to a place that deserves your business. Help Georgetown and Lexington out, let this place shut their doors for good! read more