I'm posting this to share an incredibly positive experience that came from what originally started…read moreas a two-star review. About two weeks ago, I left a review after a sales representative accidentally cut into the paint on my bumper while removing a decal and initially did not take responsibility. However, upper management and ownership handled the situation completely differently -- and that made all the difference. Ownership personally reached out and asked me to contact the sales manager. From that moment on, the experience was outstanding. The sales manager took full responsibility for the damage and arranged and paid for a professional paint correction to fix the issue. I was honestly blown away by the level of accountability and customer care. I expected pushback or excuses, but instead I received respect, professionalism, and a real solution. Mistakes happen, but what matters most is how a company responds. This team proved they truly care about their customers and their reputation. Because of this experience, I would absolutely recommend them and would not hesitate to do business with them again.

Routine inspection for power train warranty. And let me say the experience was awesome! Waiting…read morearea is very kid friendly with crayons, snacks, and a kid table. The tech was super friendly (Mr. Adams I believe) and we were in and out in a little over an hour with an oil change and tire rotation.

Hands down the BEST junkyard I've ever been to I came in not expecting much, but they completely…read moreproved me wrong. This place is actually organized, clean for a yard, and super easy to get around--which already puts it above most spots. The staff? 10/10. They were cool, respectful, and actually helped me find exactly what I needed without acting annoyed or brushing me off. You can tell they know what they're doing and care about helping people out. And the prices?? Way better than anywhere else I've checked. No crazy markups, no weird vibes just straight up fair deals. I walked out saving money and getting exactly what I came for.

My review is a -10! How can you not refund the total amount for a cancelled part request when your…read morecompany can't deliver?? We waited almost 2 weeks and it was one excuse after another, which was totally not our and fault, then we were penalized for THEIR failure!! I would seriously think twice about using these guys!

Normally, I get great customer service at this store, but not tonight (12/15/2025). I placed an…read moreonline order and received confirmation that it was ready 11 minutes before closing. I arrived 5 minutes before closing to get my part, but the employee had already locked the doors and just walked away. I spoke with another employee who drove up to the store right about this time. He told me he worked at a different location today, but it's common for them to close the stores early when business is slow. He was polite. He told me that the guy working my local store was also pulled to work from another store tonight. I guess they were buddies and had plans tonight. I wonder if the managers and corporate know about this practice of closing early and locking doors early in the face of customers.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Some of the worst and most incompetent customer service. Website says free battery installation…read more #FakeNews. I buy a battery. They put it on counter. I ask "could you please install"? They said "we don't do that." I show them their website. They shrug. I say. "Okay well I need to rent tools please" (the window cling advertises "free tool rental". SPOILER ALERT: they don't rent tools. Tweedle dee and tweedle dumb acted like I was asking for the world when I needed assistance changing car battery. So I called AutoZone, 0.2 miles down the road, when in this story and they said they'd happily install a battery so I returned the battery I bought at O'Shitleys. AND as a bonus the battery at auto zone was $15 cheaper!

Since when does O'Reilly in Georgetown Kentucky not give military discounts on Liquids (oil) as the…read moreclerk said? Funny since my husband being shot at during war only got him a smirk from the clerk saying nope. If it wasn't for those who served that clerk wouldn't even be able to stand there & say anything.

Wow , MLS hosted a great demo event today with Suzuki. It was super nice to demo a few bikes. Staff…read moreat MLS super nice and accommodating to the event attendees. Free lunch , a sweet T shirt ...Thank you ! I did shop around inside , they have a great selection to from. Very good prices, everything appeared to have a discounted up front price with all fees etc . Thank you again, I will be back soon as a customer.

Bad salespeople one by name of Eric it was like pulling teeth talking to him on the phone, there is…read moreno customer services from these salespeople. and if you buy anything from them you better have insurance or they will not let you take what you have bot from them and salesperson so stupid he will not tell you these while talking to you on the phone Eric. all i can say horrible customer service will not be buying from them ever again.

**Follow up after Dan Cummins read my review** Ronnie…read more(Service Manager) called to apologize that I had a bad experience. The conversation went terribly, though, because he kept interrupting me when I tried to speak. When he realized that I wasn't satisfied with him detailing the challenges the dealership was facing, he shut down. He kept saying "I was just calling to apologize for your bad experience". It felt very disingenuous and was clear he only called because I posted a negative review.

Yesterday I drove down from Cincinnati to look at a used car. They had given me a preliminary…read moretrade in value on my car that was very fair. I was afraid that I would get all the way down and they would renege. I was so pleasantly surprised!!! They stood by what they had offered. The price for the car I purchased was also good. They didn't pressure me or give me any grief of any kind! My sales person Robert Huffman was a straight shooter. They handled my paperwork as quickly as they could. They also provided a lifetime powertrain warranty on the car. I would recommend doing business with them Ask for Robert Huffman.