The customer service here is 50/50- it depends on who you get. Some are very helpful, polite and…read moreattentive while others are rude, and clearly do not want to be there or help you. I asked my cashier to confirm whether the items i selected were on sale and she quickly said no. I thought they were- w/ is why i selected them. I asked her if she was sure & she said "yeah" in a tone that was indicative i was annoying her. So i put some back. No eye contact, no pleasantries, she just kept gossiping with the cashier beside her. She said nothing else to me the rest of the transaction. I got halfway home and realized those items were in fact on sale in the app ( I shouldve checked in the parking lot, i was too trusting). I came back in and went straight to a manager to inform her how rude my cashier was and that she incorrectly advised me on sale items- inconveniencing me, as I am returning to purchase them. Surprise, surprise who do i get at checkout again w/ the same items i put back that clearly show while ringing up they are on sale.....she did not say a word to me the entire transaction. I get that retail sucks and you're young & sassy & cool- but maybe try a different job if you cant stand it so much. Otherwise, the store is fairly good. Its clean, i usually get greeted when i enter and the online stock has aligned accurately w/ in store stock. But I always have to track an advisor down if i need help bc they are not just on the floor. I do appreciate the brand selection available though- dior, chanel, charlotte tilbury & pat mcgrath make this location stand out.

I went yesterday (Mothers Day) to this location and got help from Elizabeth and Cindy. I was…read moregreeted by Elizabeth and later helped through out my experience by Cindy. I asked her what minis I should get my mom and she gave me some suggestions. I was in fragrance and had a good conversation with Elizabeth about the brand NOYZ and how people are using it. Then at check out I applied for the Credit Card with Cindy. I knew I was reapproved and was just waiting. She suggested some additional minis that I didn't need but I had the points so I said yes why not. I would recommend this location. All the people working there seem to be a good vibe.

Veo friendly and knowledgeable. Store managers are the best. They have everything in stock…read more Always be back

I would not recommend coming to this location. Kat (or Kate) was extremely unhelpful and dismissive…read morefrom the moment I walked in. I came with my cosmetology classmates, and when we asked for assistance with registration, she told us we had to do it online and made no effort to guide us or even point us in the right direction. What made it worse is that I personally watched her help someone else in-store with the exact same process, so it felt like she simply chose not to help us. After purchasing several items, I asked for a bag since I had a lot to carry. She looked annoyed and told me, "we don't have any," while scratching her head like I was inconveniencing her. Yet I had just seen her provide store bags to other customers right before me. On top of that, she was watching me closely the entire time I was shopping, as if I was going to steal something. It was uncomfortable, unprofessional, and left me feeling singled out. I was glad I found the items I needed, but the way I was treated was unacceptable. The service felt unfair, discriminatory, and completely unwelcoming. I will not be returning to this location.

I am glad that these locations inside JCPenney's still exist. They come in handy when you do not…read morewant to deal with the constant business of the full blown store. I have visited this location on several occasions and unlike others experience here, I have never had any issues. The ladies here are always helpful and ready to assist if needed. Maybe to my advantage I never need too much help because I know exactly what I want and where it is located so it is easy for me to grab what I need and head to the register and checkout. Which is nice as well because the checkout line is never long. In addition, if you head to the actual store and they do not have what you need come here and check as well. I tend to find that when the mall location is out of a product they tend to have it in stock here.

I am came in for vitamin c with very little knowledge about that and skin care. I was provided with…read moreexcellent customer service by Chris! Knowledgeable, etiquette, personable and patience were some of the amazing qualities I experienced. Thank you for your help and I will definitely come back!

Had a short experience in the store. The store has very vibrant beautiful colors all around. It's…read moreorganic and vegan skin care items. If you care about the products and or the ingredients in your product this is the place to shop. There's an extensive for skin and hair care, also lotions, lip balms, and candles. My daughter was looking for face cream. She has purchased before only to find it. It had increased in price by $10. To my eyes, it seemed as if the tin container, it came in, was maybe 3 inches in circumference may be an inch high. Smaller than the palm of my hand or tobacco tin. I don't know, I'm guessing and I'm half asleep. Anyway, I don't think she's gonna purchase that particular skin care item again.

That bath bomb smell so good and looks pretty. The staff are nice and friendly, happy to explain…read moreyou if you have any questions or just tell them what are you looking for. It's home made beauty product filled with art which is so creative. I love the ambience, make me feel like I'm walking into some art studio or art gallery back office with cool presentation make them outstanding. I think you should stop by to check it out if you love art and beauty.

This review is for their brow waxing service only! I have been getting my brows did at this…read morelocation for quite sometime. This is the only place I have found that actually listens to what I want & delivers what I asked for. They don't argue with me that "thin and arched" is so yesterday & try to push the thicker, fuller brow look. My mantra is this - Eyebrow! There should be 2! & I like mine thin & arched. The ladies are nice, quick, efficient, & it only sets me back $10. That is a win for myself, me brows, & my wallet.

Location is the main reason I've been to this location so much. It's definitely not quality. My…read moremanicure or nails only last a little over a week. The pedicures are basic for $40. The jelly pedicure or hot stone are much better for $50/$55. Come if you're in the area and need to be seen right away. They typically only have a wait on Saturdays. Plenty of parking, across from Panera and a huge inventory of gel and dip colors.

I had such a great experience here yesterday! I was welcomed very warmly, and the customer service…read morewas excellent from start to finish. My nail artist, Tina, did an absolutely amazing job. I got both a pedicure and manicure, and I couldn't be happier with the results. I love my nails and my toes they look beautiful. Tina really took her time, was very gentle, and paid close attention to every detail. My red nails were actually inspired by one of the workers she had the most amazing, beautiful red nails, and I immediately knew I wanted the exact same look. Thank you so much, Tina, and the whole team, for such a wonderful experience. I'll definitely be coming back!

I got a pedicure and haircut and both services were good! I got a pedicure and they had a good…read morevariety of colors, I got the exfoliating treatment and paraffin wax, and hot towel for $45. I have shoulder length hair and I got layers and curtain bangs. My stylist was super nice and chatty, and made sure my bangs were the exact right length that I wanted. I got the full shampoo, condition, short cut, and style for $65. It took a little over two hours for the pedicure and haircut and I left happy. It's a small shop but it's clean and has a relaxing vibe.

Love Tim! He's friendly, his work is neat, he pays attention to the details & understands the…read moreconcept of a square shaped nail. Easy location, with close parking most of the time, always willing to take walk-ins (I've never had to wait long). The prices can add up if you're looking to do anything other than basic polish. Worth a try if you're on the market for a new place.

Mediocre at best and they push builders gel incessantly. Either they are intentionally providing…read morepoor quality gel manicures or are intentionally using low quality products to further push their (more expensive) builders gel product. Either way, disappointing because they're easy to get to for me.

I had a wonderful experience at this location, thanks in large part to Demi at the front desk. I…read morewas originally scheduled for an appointment at the Park Road location, but it was unexpectedly canceled just one minute before my appointment time. After calling the Alexandria studio, Demi was incredibly kind, accommodating, and able to fit me into the schedule within the next 30 minutes. Her patience, professionalism, and genuine commitment to providing excellent customer service completely turned my day around. She made me feel welcomed and valued, and it's clear she truly cares about creating a positive experience for every client. I'm so grateful for her help and will definitely be returning to this location. Thank you, Demi!

So after many years they lost me because of a communication issue. Day Front Desk Associate…read moreextremely kind, however the night associate condescending and lack of customer service etiquette. If there is a billing discrepancy please call, email or reach out - or how about when I make an appointment relay that - instead a text is sent which partially summarizes the issue - simply not professional. You strive to be a community business, however treat your community as such. It's been a whirlwind at the front desk throughout the years and I get that but a good retrain is needed for your front office house staff. In this day and age , if you notice something off with a longstanding account give a call, send an email. Your Customer wants you to win but when there is lack of clear communication and just courtesy it makes it difficult to support. 5 stars to the cerologists - they are all great. It's unfortunate that they don't have a strong front do house to support their excellent services.