Ask for Molly !! She is a total doll - helped us in advance get our cyber Monday shopping lined up and remembered to call us to check us out on cyber Monday !! Thank goodness as we had a medical emergency and without her following up and helping we wouldn't have gotten our items. She's warm and customer oriented ! Go find her ! read more

I was in town on vacation and wandered into the store on a whim. I had never shopped at a Bluemercury and I was pleased to see the higher end brands that I like to shop for when traveling overseas. I was greeted by the lovely Keyana, who asked me if I was looking for anything in particular--told her what I needed and she totally nailed the best colors and products! She was very attentive, knowledgeable and helped me tremendously. She even assembled a few samples for me so I could see how my skin would react. I was impressed with their own line, M-61, and I would shop here again based on my experience with her and would ask for her in the future. read more

I live close to this store However drive to other locations. Unfortunately the manager is not a kind person. The store is lacking customer service and clearly just wants to hit their monthly quota. read more

I'm a longtime customer of this store only because it's the closest place to my home that sells a brand I would otherwise have to make a trip to purchase. They have some brands not otherwise available as close, and I like the variety. However, The service has always been spotty for me, seemingly mood-based. The friendliest and most helpful people I've met in this store are the brand representatives. Today, I walked in the store. I was not greeted or acknowledged. There were several people working, some with customers. The associates who were not busy couldn't break away from chatting with each other to be bothered. Oh, and after 15 minutes of looking around, none of the associates approached me to inquire as to whether I had questions or needed assistance. After departing the store, I decided to call the store and talk about my experience...and wouldn't you know they couldn't be bothered to answer the phone either. Old Town Bluemercury, that's it for me! My money will be spent where I can get friendly, knowledgeable service. read more

I like the quality of their products however, I don't appreciate paying $23 for an empty plastic case in order to get a very small palette of blush! It cost almost as much as the blush. I feel that this is a rip off! I would also like to have to know how much everything cost. The CX is not to be desired and this is an establishment that J would not recommend or return to. read more

This place was okay- but I wouldn't go back. Staff certainly prioritize older clients- so if you're under 45, go somewhere else. An older woman came in after me and received a lot more attention. I ended up buying foundation, but would have spent more money if I received as much help as the woman who came in after me. read more

This is the closest location to my home/work BUT easily the worst location in the area when it comes to customer service/product availability. They sold me a defective product (Skyn Iceland Hydro Cool Firming Eye Gels) and wouldn't replace/refund. Do yourself a favor and take the extra time and drive to the Arlington store or any of the DC locations. read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Alexandria, Virginia

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I like coming to this place for the Kielh's and Bobbi Brown products when I am in town. Most of their stuff is pricey, but there are some good mid-range products too that you can't find at Sephora. My mom and I came here last week and had a wonderful experience with Shelley, who helped my mom find some good makeup products. But unfortunately, we did not have such an experience with Kelly (?) Upon arriving home, we noticed that we didn't receive the free gift bag for buying a certain amount. Which is no big deal; we were in a rush, so everybody probably just forgot about the gift bag at the end of the transaction. I drove back to the store two days later and explained what happened to Kelly, but she kept telling me that they *did* give us the gift bag. As if I would come all the way back to the store just to lie to get another one. She asked me "which bag I was referring to" but I wasn't even aware that there were two different sizes. I only remembered where the bags were on the counter so I pointed to them, but she said "oh no this is the $90 gift bag". Even though we bought $190 worth of stuff. So anyways she finally just gave me the smaller gift bag and I left. I'm very upset that I was treated like some scammer by her. Shelley on the other hand was a total sweetheart! read more

Every time I go into the King Street store, I feel uncomfortable with Samantha. I never get that welcome feeling from her. When I asked her a question about a product, she does not assist me in explaining the product. She also does not make suggestions for another product. She even mumbles, making it difficult for me to understand her. I'm surprised she still works there with her unprofessional attitude. read more

This Bluemercury, as well as others, is hit or miss. This is the closest make up store to me. Usually, I come in to hi, or re-up on skin care. This place is not cheap. Well, Kelly ( the Asian rep) decided to be mean to me. I asked to use the restroom and was told where it was. Kelly decided to interject and say the restroom was for customers only. CLEARLY, I am a customer and I come frequently. On top of the chain not stocking brands/or shades for women of darker hues, I do not think I will return with this level of disrespect. read more

This will be the only place I will ever buy makeup in the future. The staff are friendly, knowledgeable and provide great service. Damien and everyone are truly wonderful. He has done my makeup for galas in DC (does an AMAZING) job, and recently the entire staff at the shop helped me with a truly huge crisis: I had just flown in from London, opened my bag and realized that my makeup was completely stolen. This was the night before several very important work meetings, gah! The entire staff at Blue Mercury including Damien helped put things together and gave me some very generous samples to help. I am so eternally grateful for their above and beyond assistance, and as a result will be permanently loyal to Blue Mercury in the future. Thanks guys! read more

This was my last visit to this store in Oldtown. I've had the same experience in the past visits. The staff is aloof and snobby. The makeup woman had an attitude like she was doing me a favor. I asked for a facial moisturize the woman showed me a $350 one. After I said it was a bit out of my budget she had an attitude. This store definitely need to train they staff better. Never going back there for sure. read more

I live and work in the Alexandria area, and have shopped at this Blue Mercury location several times. However, each time was increasingly unpleasant. The staff ignored me each time I entered the store, and was rude to me when I asked to purchase a product. The overall attitude of the staff was that of annoyance towards the customers. My first time at the store was horrible, as I was unfamiliar with the company. I was ignored and left wandering around confused, and when I asked for help, the employee shrugged me off and was incredibly rude and impatient with explaining things to me. Each time I have been back, I have been greeted with the same amount of rudeness if not more. I will absolutely not be returning to this location, and will be taking my business elsewhere. The complete lack of customer service is unacceptable for the amount of money I spend here. read more

I have bushy Asian eyebrows. Regular grooming is required, lest I get grandpa eyebrows, the kind where the hair grows every which way, including straight down into my eyes. So on a recent Saturday afternoon, I called and was able to get a same day appointment. I was about three weeks overdue. Joanne trimmed, waxed (blue hard wax, no strips), and plucked. Despite all of the work, there was zero redness. No random strays. The Old Town Bluemercury is small, with just one treatment room. Same great products as the bigger locations. You can find nearby parking in the neighborhood, just try a block or two off King Street. read more

Damian is extremely gifted and professional in anything cosmetic. Extremely educated in beauty technic formula and product and detail oriented when it comes to understanding the need of his customers read more

I have always had a positive experience at this store. Good selection and excellent customer service. I would highly recommend it to anyone.

An update from my previous review. Shopped there yesterday and Damien is awesome! Very knowledgeable! However while Damien was getting a sample for me I asked another associate if she could get a mascara for me. I got the feeling I was interrupting her conversation with her coworker. My husband was there with me and even pointed it out when we left. They need to clean house here and hire more people that are knowledgeable and willing to help, like Damien! read more

Friendly staff!!!! (not to mention extremely knowledgable) Sarah is the best waxer in town. Love this place! read more

I've been in the Old Town location twice and both times had a bad customer service experience. Have had great experience in the Dupont location however! Maybe a management/ training, thing? I think in Old Town, I'll stick with Bellacara. read more

Terrible service. The staff was very unhelpful to me. I thought maybe that's how they were until a white woman walked in and everyone stopped what they were doing to help her. Now I understand that they were not interested in helping someone with brown skin. read more

I am so done with this place. The past three or four times I have gone, a sales rep from a product manufacturer has tackled me. They dress exactly like the staff and don't have a name tag or anything that identifies them as product pushers, so when I say I'm looking for a particular item, they steer me to whatever line they are selling without me realizing that's what they're doing until I've wasted too much time and have to leave. It's impossible to get an unbiased opinion as to which product is the best for my needs. I won't be going back. So if you go, be forewarned. I suggest asking whomever offers to help you if that person represents the store or a product line. read more

Got a text the night before my wedding ( 8 PM ish )from a makeup artist. Didn't seem like she was interested in doing my makeup based on her verbiage. I'm happy to take my business elsewhere based on the attitude. "Hi (insert name ) it's rachelle at Bluemercury  I was confirming your makeup appointment at 12 noon I have off tomorrow just coming in for you. It's ok if you can't make it just confirm so I don't go there and I have a bride to do at home and I'll have her come to my house.  The cost is $95or a $100 for tomorrow  Thanks rachelle " Follow up: I did cancel and Rachelle offered to do my makeup at her home. My guess is to pocket the money for herself? Follow up: never heard back from Blue Mercury about the issue and attitude. I ended up at Circe and I'm so happy I went there instead! Highly recommend them. Will never set foot in Blue mercury again. They don't care about their customers at all. read more

I love BlueMercury for all of their product lines - Bumble&Bumble and Bobbi Brown, especially - but I'm always a bit surprised by how inattentive the staff is. I live in OT and walk-in every month or so for a new product. I have yet to be greeted by anyone that works there and then when I do ask for help - whether to pull outa specific product so I can purchase it or to ask a recommendation on dry shampoo - I always feel like I'm putting them out. I would recommend that the BlueMercury management look into this since I'm clearly not the only person who has noticed this. Again, I don't think it's that the staff is UNfriendly, it's just that they don't go out of their way to be helpful. read more

I work in Old Town and always like to walk around to shops during my lunch. I had a very unpleasant experience here. They don't welcome or greet you when you're the only person in the store. When I walked in, there were 3 people working, but none of them bothered to ask me if I needed any help. Also, they looked at me like I couldn't buy anything, therefore I bought a brush, but I returned it the next day when I know I can get a better service and points in Sephora. I agree with the other reviewers that they have a poor attitude and seem like they don't want to work therer. read more

So I love Bluemercury because they sell Trish McEvoy, Nars, and Creed. However, this particular location is rude and fails to acknowledge all customers equally. The location in Clarendon provides much better service, which somewhat makes up for the lack thereof at this one. I've never even been asked "May I help you" here. They will look up, see me enter, and continue doing whatever they "weren't" doing. I finally did a customer feedback at the encouragement of my fiancé. I got an email apologizing and the "district manager" called and basically apologized because she (probably) had to (which is what it felt like). Disappointment to say the least. read more

I had an amazing facial at this location. They were able to fit me in last minute, and gave me some great tips to keep my skin beautiful thru the summer! read more

Stopped in while I was visiting Old Town Alexandria. The make up artist (per my receipt, Samantha) was great - not pushy but made some good recommendations and gave me some nice samples to take home. I've always been intimidated by this store but the staff could not have been more welcoming and helpful. Here's the best thing - this morning at work, one of my coworkers looked an me and told me I look so well rested and my skin is glowing!! I guess I got the right products!! read more

I was referred to the Bluemercury cosmetics store by my wonderful hairdresser just down the street from them, who recommended a concealer that they happen to carry. I walked into the shop, the only customer, to see 3 assistants clustered around the register at the back. None of the three greeted me or said hello. When I eventually attracted the attention of one and explained the product I was looking for, she was stand-offish. The other two whispered and smirked to one another behind their hands while I was finding my product, finally asking me where I was from. The concealer, which to their credit they did have in stock, rang up as more expensive than the staff has told me it was. I won't be back. read more

Joann is fabulous, but the customer service at the desk is awful. I made an appointment and they called me twice to tell me earlier would be better. Well it doesn't work for me. So they just cancelled my appointment 2 days before my wedding. Thanks for nothing. read more

Came here on a whim to check out the products they offer here. Coming from California, I'm use to big box cosmetic stores like sephora and ulta but it was kind of nice coming into a store where they have a specialize select few such as NARS, Bobbi Brown, bumble and bumble. Was greeted by one of the staff people and asked if I needed any help. Asked if they carry Anastasia Beverly Hills line which they didn't but mentioned Nordstroms carries them. I kept browsing thru the store and remembered there was a duo eyeshadow I really liked from NARS. One of the ladies behind the counter help find the color i was looking for. Wished I knew her name, she was really nice and helpful. read more

The worst ever. Custom service sucks! Unfriendly. More worried about talking to each other and handle situations.

Best place ever! Friendliest and most helpful staff, talented artists, and the best waxer in the 703 (or 571). I just got my brows and upper lip waxed from Joanne, and she was so gentle, she made me feel so comfortable, and very hygienic! Most importantly, she did an amazing job on my brows~ and I'm so picky on how I like them done. She was amazing and I highly recommend her! read more

Where to start.. Laura is AMAZING. I moved two the DC area two years ago and have zero clues for where to get my eyebrows done. I finally decided to go to blue Mercury and scheduled with Laura. She kept my brows tamed but still very natural. My biggest fear is leaving with thin, crazy shaped brows. My arch is perfect. I love that she uses hard wax because I think it hurts less and it also is suppose to cause less wrinkles. I asked her about getting facials because I'm knew to this taking-care-of-my-skin thing. She told me what products to use and and we have since done microdermabrasion. My skin feels amazing and is really clear. Also the prices could not be better, some places serve you brownies and crap but honestly getting my brows done every few weeks(among other things) makes going to the salon expensive. They use high quality products and it's very affordable. 5 fricken stars! read more

I agree with the previous posts that the staff will ignore you as you walk in the door & continue conversing among themselves, I'm so grateful for Rachelle assistance as her 3 coworkers continued there convos bout a spin class. She was able assist me in finding my beloved Laura Mercier high coverage concealer & gave me suggestions on other products to try. I'm surprised this store is still striving in Old Town based on the rude employees whom ignore customers. If your not sure what you need this might not be the location 4 you but if you know what you want & want to spend less than 10 mins in the store than yeah this could be the location for you!!!! read more

For years I have been wearing the wrong foundation shade and had textured skin (I go to sephora and ulta regularly to see their consultants). One visit to this blue mercury and my skin has literally never looked this good in my life and my foundation match is EXACT. These women know what they are doing. read more

I've been in this store a few times. They have a variety of products. Unfortunately, they do not sell some of the products that are sold through the website in the actual store (like Clinique). LaShawn. Unfortunately, we were not able to find a pencil or kit close to my eyebrow color. She suggested that I maybe try using my dark brown eyeliner as a brow pencil (which I will try). I did however, find a skin care item that I've been searching for quite some time. LaShawn and her associate were helpful in explaining how to use the product . Overall a good experience. Wish the store had a little more product variety though. read more

le cashier with 2 pounds of make-up looked bored and grumpy with poor attitude, definitely not made for customer services or tutorials on make-up no hello no smile not busy me buying $200 of cosmetics me no come back me no happy me bye bye read more

Laura does the BEST waxing here! She is gentle but efficient, love her!

I absolutely loved my visit to Blue Mercury! I love having facials and massages done, and I've been to some very expensive places (resorts, e.g., Ritz Carlton, Homestead, and more) and day spas. I have to say, the best facial I have ever had was at Blue Mercury by Laura. I'm not exaggerating at all. I felt fantastic. This was the best facial I have ever experienced. I was staying at a local hotel and had inquired with their spa, but they were full for the day. I knew that there were some day spas in Old Town, so I set out to get something to eat (also lots of great choices in Old Town) and see what might be available for a facial that afternoon. I was so pleased to be greeted so nicely and so sweetly by the staff at Blue Mercury. As it turned out, they had availability, so I went and had some lunch, then went back for the most wonderful facial I have ever experienced. Laura was incredibly gentle (I even let her do extractions--and I despise those, never allow them). But more than that, she was friendly and soft spoken, and she made the entire experience so luxurious, including a neck massage, décolleté included as part of the facial. My skin was so soft and smooth when she finished. I felt like I looked great, without a bit of makeup on. To make things all the more wonderful, Laura gave me a goodie bag filled with lots of sample and travel sizes of all sorts of things--dry shampoo, moisturizers and serums, clay masks, and so many more. It was a very generous gift. My whole experience was great, from the time I walked in until the moment I left and beyond. I wish I lived in the area, because I can tell you that I'd be in there at least once a month to see Laura for a facial. Thank you so much! Next time I am in Alexandria, I will definitely stop by. What a great experience, and a great value, to boot. read more

I have been going to Blue Mercury since it was only one store on Connecticut Avenue in DC. I loved that store and all the special products they carried. However, I won't be going to any of the stores again. I went in to the store in Old Town today and the girl asked me if I needed any help. I said yes, I need a Hourglass eyeshadow and Trish McEvoy foundation. She then ignored me and went over to a woman who walked in behind me and wanted to have her makeup done before her 4:00 pm meeting and then proceeded to take care of this woman. ??? As there was only one person working there was no other option to receive service. I have gone in two previous times and have purchased cosmetics. The last time I was in, the Hourglass shadow I wanted was out. The saleswoman offered to order it and call when it arrived. That never happened. I do not dress like a slob, act demanding and rude, supercilious and obsequious. What I do expect is that I receive the same attention that others are given. Could it be because I'm wasn't carrying a Louis Vuitton tote, wearing a Burberry coat, and jabbering on my phone about how stressed and busy I am for all to hear? I guess I didn't impress HER enough to think I was worth waiting on. I will never shop in any Blue Mercury store again. read more