If there was a zero, I would give BMR Insurance Agency one. Their level of communication has not been the same over the last 2 years. Due to their lack to update my account pertaining my son being now in College. It took BMR two years to update after various calls. Mercury Insurance (carrier) sent me a non-renewal termination due to the car being a primary car stored in Texas. The vehicle is not in TX, it is in CA as I shipped it back 5.6.22 for Summer. BMR's lack of communication and poor sense of communication is the reason why I'm writing this review. Further, Diana Spinoglio has no sense of character, nor common sense; BMR dropped the ball. Had she done that, I would at least be okay with the fact that they owned up to their mistake. A simple apology would of made the difference. The explanation from Gary, owner @ BMR is incorrect about adding another car. To clarify, I called BMR on 3.30.22 about Mercury charging more due to BU aka Business use. My son's vehicle was never used for business. This is another mistake that troubled me. It was finally corrected and updated as per my emails to Gladys. Then, I inquired to get a quote about a BMW 340i. I explained to Gladys that this BMW would be replacing the 2019 Lexus, my son's car. I never intended to have 2 vehicles with Mercury. At that time, I should of been advised what Mercury's policy was on a primary vehicle. It was not explained. The whole explanation about primary vehicle needing to be in CA was just introduced when I got the non-renewal cancellation from the carrier. I requested the wording on the policy that reiterates the rule on primary vehicles. I'm still waiting for that, never got it. My point is that BMR is not worth my time nor money; hence I will be cancelling soon. Further, I will be filing a formal complaint to the insurance department and the better business bureau for their lack of communication. read more

I recently made the change over to BMR. I have a big policy with cars and toys and know needed to add my 16 year old son. My previous Carrier was gonna cost a lot. A lot. So I got quotes from BMR which they added my son and was less then my last Carrier still. With a very reputable insurance company. These guys are great and would only use them and recommend them to everyone I can. Thanks you BMR. read more

My previous home insurance cancelled me because of slab leaks. Gary was able to find me other insurance at a reasonable cost. He is also helping us move our auto insurance over at a big savings. read more

Very complete and good experience for us. Gary listens, asks good questions and creates a complete coverage plan. Gary used his experience and knowledge to present and direct us to the right products for our needs. Business. Workers comp. Home. Auto. Highly recommend this professional and his staff. read more

I was referred to Gary and so glad to have found them. He found is great options for our home purchase - I am very happy with the high quality company that wrote our policy. After 20 years with the same company (Aaa) I was suddenly 'uninsurable' because I had filed a $2000 water claim. Buying a house had me worried that I would not be able to find coverage. Gary made it easy & explained all the options in such a comfortable way. Thanks Gary read more

I just used BMR Insurance for the first time, and I have to say how pleased I am. Within ten minutes, I was asked a few questions and was on my way. Only a few hours later, I was presented with a very reasonable quote for my business insurance. How easy? Very. How pleasant and helpful? The best. So much better than dealing with the insurance companies themselves. Thank you, Gary Arch!! read more

My insurance agent, David Harriman, is so great to work with! He help me find the lowest rate and best payment option for my budget. I can always call David if I have a question about my policy and it was a breeze switching auto insurance providers with his help! I have had a Mercury and Progressive since working with David and he helped me switch when the rates changed in my favor. He is thorough and I always felt well informed after speaking to him. Thank you for being so great and helpful David! read more

I have placed my faith and trust in Gary Arch's extremely capable hands through BMR Insurance. BMR Insurance has clearly demonstrated that they take our insurance needs as seriously as do I. Through the years, BMR has taken care of my homeowners, rental properties, vacation home and my corporate needs which includes our multimillion dollar liability policies. Gary and his staff have demonstrated the highest level of expertise when it comes to all aspects of the arcane world of insurance and liability coverage. When we have any doubts or questions, Gary has been there to expertly guide us through every situation. I am a stickler for timeliness, especially when it comes to our exposure to liability and dealing with contracts with municipalities both in California and Arizona. BMR Insurance has followed through in serving our needs in an expeditious manner throughout the years. That said, I would highly recommend BMR Insurance to anyone who has any insurance needs. read more

Gary Arch at BMR Insurance is the best. I have both auto and condo insurance through him. The service is impeccable. Any time I have a question I can call or email and get a response right away. I do not ever need to go through the actual insurance company and get hassled or spend my time on an automated system. If you want to right amount of coverage, at a good price with excellent personalized service, see Gary at BMR. read more

We used them all the time. Almost Weekly. Excellent service, best pricing. Very helpful with our international students ,College and High School grads buying cars for the first time. Gary and his crew are the best. We have use them for years... Thanks, PLH Harrison Auto read more

This review is for my agent, Daniel. My husband and I have been working with him on numerous occasions and he was able to bundle and save us on our home + auto insurance (which is what one would expect from this type of company). What makes Daniel stood out to me was the fact that I have asked him to send some paperwork to Chrysler twice and both times he took care of the problems promptly and never once made me feel like I'm bothering him. Although I pray that I'll never have to actually call Daniel for any type of accident-related issue, I am confident that he will take good care of us when the time comes. read more

Gary and his team are top notch. They go above and beyond and delivering service that is far above the competition. When you need them the most, when you have an insurance claim, they know how to make sure you get taken care of. They are great people and the great company. read more

BMR has handled my insurance for almost 15 years. While a few people have come and gone from the agency, I always received prompt service and research for any questions I had. Thanks Mike read more

Diana and Jordan always take such good care of me for all of my insurance needs. If you're shopping around brokers, please stop your search. They not only take the time to explain all the policies in place, but they go the extra step to make sure your business and personal insurance needs are met. read more

Gary and the BMR team have been helping me with my insurance needs for years. I have my homeowners, auto, and RV insurance through them. They are all very responsive and helpful. It is very quick and easy to update policy information and they are always there to answer any of my questions. Thanks for all your help BMR! read more

No where else I would go for Insurance. Not only will they ensure that you are fully covered and getting the best and most affordable deal, Diana and Gary at BMR Insurance make the process smooth and streamlined. read more

Gary A. is fantastic! He was able to find me a competitive rate with fast turnaround time. It did not matter that it was during the holidays, he was determined and always available. Thank you for all your hard work! read more

Gary has been very helpful in getting me liability insurance for my business. In fact he got me higher coverage at the same cost. Gary asked me questions to be sure he understood my business and explained to me in "Basic English" term the coverage I was getting. Whenever I have a question or need proof of insurance sent out I get a return email or call with in the hour. He is Gary on the Spot. I diffidently will refer Gary to anyone needing insurance. read more

The team at BMR is fantastic. They are competitively priced, always on top of questions and claims, we are thoroughly pleased with everything they do. I have all of my personal and business insurance with BMR and refer them all the time. The BEST! read more

I've been a client with BMR for many years now. In addition to finding good coverage for me, I am continually impressed with their personal service - I've received excellent service with true care for my needs. I can completely recommend them. read more

Great customer service! Got more coverage for less money. Diana is the best!!! Would definitely recommend checking them out.

Glady's is the only reason I am staying with Mercury. After being with them for over forty years rates were too high and I called Glady's to let her know I would not renew but had selected another company. She went to work and over two days got me same coverage with Mercury at reduced rate. I will follow her if she changes brokers. read more

My previous insurance company cancelled us due to water leaks. Diana at BMR was able to find me other insurance at around the same cost with no hassle at all. She is also now handling our auto insurance and is saving us money. She is very professional and on top of it. I am super happy with BMR and highly recommend them. read more

I asked for a quote the other day and the person helping me didn't seem very nice. I wanted to find out more about what I needed, but it didn't seem like they wanted to help. Maybe they felt like I was too old? Who knows... I just never imagine myself rating an insurance agency, but I hope this place does better. Off to find somewhere else! read more

I have all my insurance plans and needs met through BMR. The best plans and most trustworthy team in the insurance business.

Gary is always quick to take care of all my insurance needs. He has been my agent for the past 4 years. Would definitely recommend.

I've been a client of BMR Insurance for many years now, both for personal and commercial insurance. Gary has always provided great customer service and is very knowledgeable. He and his staff reply promptly to emails and phone calls. They are honest, hard working, dependable people. I can honestly say that BMR Insurance is the one company with whom I have never had any issue. They are great at what they do! read more

Cleveland Plumbing Inc., has had the pleasure of having all their insurance needs taken care of by Gary Arch at BMR Insurance. Gary worked hard on getting our small business the best rates and explained everything in detail. We are thrilled to have BMR service our insurance needs and recommend them highly! Thank you Gary! read more

I have been working with David Harriman at BMR for my Workers Comp and General Liability insurance for over five years. I have owned my construction business for 24 years, my prior insurance broker never made me feel like my business was important to them. With BMR, I feel like David goes over and beyond with amazing service. I always get responses and answers within an hour of sending an email or making a call, many times within minutes. When my renewals are due, David always finds me the best deal with the best coverage for my needs. If David is not going to be available, he will always email me with a contact to use while he's gone. It's great to have one huge thing that I never have to worry about. read more

Diana S. is awesome! She goes above and beyond the call of duty to make sure you get what you need! Also, BMR is the most affordable insurance out there in SoCal. Definitely a unbeatable dual. :) read more

Diana Spinoglio is great - very efficient, handled all of my questions & concerns and was able to write my home, auto & earthquake insurance with a single company that she represents at BMR. I was non-renewed on Earthquake insurance and Diana was able to place me and write a new policy with the California Earthquake Authority. Awesome job and would recommend her and BMR to anyone. read more

BMR and Diana Spinoglio are the best! We get very competitive rates of course, but you can find those elsewhere. What sets Diana apart from the rest is her attention to detail, thoroughness, professionalism and response time. She's on the ball like no one I've ever worked with before in the insurance industry. I always know we're getting the best possible advice and can count on her getting it to us when we need it. I HIGHLY recommend Diana for any insurance needs! read more

These cats handle all my home/auto needs. I'm a big fan, and strongly recommend. Ask for Garance Arch... he is the best.