Make sure vehicle has been fully checked before selling. Bought my vehicle and on way home tire light came on, later found out child lock would not come off, floor mats were for a different model, steering wheel was crooked. They ended up fixing everything after about three or so trips. Thought it was over after picking up for the last time and check engine light on with code p0171 and they won't fix it. I should of went to Lee's Summit Honda like my daughter did, she had it 5yrs with zero issues. read more

I went to Bob Allen in OP yesterday with my dream car in mind. As soon as I got there, I was greeted by various people! Everyone there was super attentive and lively. I was shown the car I asked to see - wasn't pressured into looking at any other cars - which I feel some dealerships do to help with sales. As soon as I saw the car and was given the keys for a test drive, I was in love with it. We immediately started the process of purchasing. I also traded in my old car - which they gave me a great price for! Justin in Sales and Eddie in Social Media both were incredible. I have to thank Brad and Jake Hewlett as well! It was a seamless and exciting experience and I can't thank the people involved in this process more! I love my new car and cannot wait to have it with me throughout whatever life may bring! read more

Poor customer service. A customer was threatened by an employee during a routine maintenance visit and no action was taken against the employee read more

I was going to trade my car in The sales manager JEFF KELSO WAS RUDE He said he did not want to deal with my kind of people And was not interested in taking my trade in or giving My car a evaluation Just wrong read more

Bob Allen Ford - Jeff Kelso the rude sales manager at Bob Allen Ford - Auto Repair Near Me - Overland Park, Kansas

In a very beginning, there was quite a few issues which left me very upset, but I called to speak with someone who was in charge. They told me to talk to. Derek Wayne So I gave it a chance, considering we all are human and we all make mistakes but God's grace falls up on us every day that we are living and we have to show example of his grace and mercy not only was Mr. Derek Wayne very understanding about the situation. He was also compassion about the situation and was determined to get to the bottom of it, but at this point I was done and could not take anymore. It was very emotional for me for one reason my father gave me this truck and that's why it made me sad after I paid money to get services done. There was still issues but again I say, Mr. Derek Wayne Was trying his best to make things right despite the era he asked me what would you like to be done? I told him I'm just going to get rid of the truck and start over but what done is done, but I would like to have part of my money back because it wasn't right and he agreed I didn't ask for it all back because God knows the truth and that's all that matters so I pray that he blesses Mr. Derek Wayne her being an angel during this time thank you again. read more

Bob Allen Ford - Truck - Auto Repair Near Me - Overland Park, Kansas

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They charge you 3% to use a credit card - this is usually a major expenses and I think it is absurd Aside from that, Mary and her team were fantastic read more

I purchased a new vehicle at this dealership in December 2022. The instrument panel was faulty. The service manager refused to replace or fix the faulty equipment. I brought it back in December 2024 for a faulty front camera. They chose to do an update to the associated module. (Software updates aren't covered in the warranty). The camera is still faulty. I was charged for the updates even though they didn't fix the issue read more

This review is directed towards the Mobile Service Bob Allen Ford provides: Was sent a recall for my Ford 2012 Fusion driver side airbag. Had an appointment with Bob Allen for an oil change and showed them the recall notice. They informed me their mobile unit could come to my house and replace the airbag. Spoke with Shane Rentfro to arrange date/time. The mobile unit arrive right on the dot, completed the replacement in 15 minutes and the two employees were professional, personable and courteous. Highly recommend their mobile service. They informed me they perform oil changes, tire service and other services as well. read more

They tried to scam me into paying for $1000 in repairs when all I needed was a battery change. I came into fix my remote start function on my 2016 mustang. They replaced the battery and told me it wasn't fixed and required another $1000 repair - a module replacement. I declined, I left after the battery replacement with diagnostics was $400 dollars. After I went to my car, the remote start was fixed without the additional repair they quoted me. Thankfully I declined. These are not honest businessmen read more

Mike B was nothing but helpful when I had car issues. He helped me with all my needs and made the stressful process less stressful! He explained everything very thoroughly as well which I appreciate. read more

Mostly because this is right down the street, I have used them for awhile. I bought a new Fusion from them at the first of the pandemic, while they still had deals and have had good luck with the car. I have done all my service here and really like the team. Never a problem and always quick. read more

I will never buy or have my vehicles serviced at this place again!The service department personnel are very rude and unwelcoming. ( including the service managers). They act as if you are an in convienece. Almost as if they are racist. Needless to say I'm not of Anglo descent., so go figure..... If I could rate this business with zero stars I would. read more

Although I didn't purchase here, I e moved all my service work here. I've been happy for the most part and they always get the job done at a fair price and pretty quick. I love the fact that they have shuttle service both for drop off and return when your vehicle is done. I recently purchased tires and found their prices competitive with tire shops. I just wish that service advisors were a bit friendlier. read more

Not happy so far with the service. I'll update my review if anything different happens, but I will just say this. I called and told the service guy exactly what was wrong with my truck and that it was a recall item on Raptors that is a very common problem and an easy fix, every forum and article I read states it takes a few hours max. He said great, my next availability is Wednesday, bring the truck in and we'll get it done. I asked, "what's the turnaround time on this?", and he said we'll call you by end of day. Okay great, I'll take my $70k truck in, they'll set me up with a loaner car, and I'll be done. I get to the dealership, ask him if they can do the 10k mile service while they do it, and can he make sure they put the oil that I bought and left on my floorboard in the truck when they change the oil. "Is there an oil filter too?" He asked. I told him no just use your guys' and I'll pay for it. I then ask to get set up with the loaner so I can go to work. Turns out I get taxied to work and dropped off because they wouldn't give me a loaner. Kind of annoying that I drop a $70k vehicle off and I can't get a vehicle to use while Fords bad engineering is being fixed on my truck. Drop the truck off at 7am sharp, don't hear a single thing all day about when I can come get it so I call at 5:45, 15 minutes before they close, and ask what the status is and if it's done. His response.. "oh yeah, it's cam phasers. You can come pick it up". I ask, "so did you fix it?". He said no, we diagnosed it as cam phasers. I literally told him exactly what the issue was on the phone before i scheduled the appointment. When I get there I find out they didn't do the service on the truck either, so basically my oil was still sitting on the floorboard untouched. Why did he ask if I had an oil filter then? When I asked why he didn't call me all day, and what was done on the truck all day. He responded and said "we diagnosed it". Nice. Long story short, I'm leaving this review 3 weeks later because I have called numerous times and never get a call back from the guy that I was working with. Simply trying to see when the trucks going to get done! This being said, now I'm not sure if I trust taking my truck back there to get worked on after leaving this review! Just wanted to put the facts out there though since it appears other people have had some of the same problems! read more

I did not purchase a service here but Travis with the mobile unit was the best! He helped me in the rain to air up my tire and used a plug for my tire to get me home. He was very nice and was happy to help. Please note the service center closes at 6 on the dot and they will not help you if the service can not be completed before then, the guy in the shop was very clear about that... that is a reason I did not buy my new tire with them. read more

Went to bob allen at 7am to get an urgent service on my brand new bronco. The front end shakes intensely at speed. I'm out of town and wanted to get it looked at, the service advisors comments were. "We can't put you in front of anyone else without an appointment, I suggest you drive slower" thanks bud!! read more

Bob Allen Ford on Metcalf replaced my brake pads and rotors on 9/20/22. I received news from another mechanic that my rotors are now warped. I called Bob Allen yesterday to check on the possibility of the part being under warranty and was told they warranty Ford parts and labor but not for other models. I was also told because my car is older with high mileage that it may not be the parts but other things that could wear my rotors, or it was my driving. I take my car in for regular maintenance and was not previously advised of issues and have only driven my car 6000 miles since the brake job. The person I spoke with did ask if I would bring it in for inspection, but I declined. I don't wish to throw more money after bad when there is no possibility of warranty, and I could not trust their replacement parts. read more

Jeremy Ervin service advisor thumbs down emoji I took my vehicle to Bob Allen Ford ( Jeremy Ervin service advisor )to get the transmission control module replaced also asked that they charge transmission fluid... after 2 1/2 weeks I asked for an update they never updated me unless I reached out to them after having my car for about a month and and a half I called they tell me TCM's can take a while....It took four months, 121 day of waiting they call me and proceeded to say they had replaced the TCM changed my oil and it is ready to be picked up... After I explained I had never asked for an oil change can you please change the transmission fluid. He gave me the price for a transmission flush and a coolant flush....I had just changed my coolant...then proceeds to ask if I'm willing to pay $30 for the oil change they had already done and tire rotation...I just put two tires on my car and had them rotated before winter.... This is my first review ever I don't review anything i'm not looking to receive any handouts or reparations the way I was treated in this whole ordeal is unacceptable when I was paying dude didn't even talk to me he seemed annoyed no thanks or have a great day nothin just a "it could be worse" ya thanks !!! Never see me again read more

Made an appointment for 8 am to get an oil change and a service recall. Jeremiah was very condescending the whole check in process. When I asked him how long he looked at me and said "today?" He said they had me scheduled for a drop off. I said they never told me that and I made an appointment. He said yeah we don't take appointments normally because we're so busy and it's going to be a while. Awful customer service. Go to another ford for service. read more

Bob Allen Ford - Left car disgustingly dirty with no effort to clean fingerprints left. - Auto Repair Near Me - Overland Park, Kansas

Over the course of ownership of two ford vehicles I have taken them both to the service department at Bob Allen Ford on 95th and Metcalf and have experienced (almost every time I take my vehicles there) bad service, I get overlooked, ignored, as if I'm not worthy of getting service now I understand it's a busy field however I see other customers come in get greeted right away while I am either standing there waiting for someone to acknowledge that I am there. And I must say but don't want to believe that we still live in a country that the color of your skin or nationality can determine the service someone provides to you. Do better Ford do better people. read more

Always been fortunate here. Jerome a straight shooter and nice. I wish Ford corporate could only deliver the cars Ford advertises.

My sister lives in Kansas City and asked for me to help her buy a new car. I contacted several dealerships to help us and I have to say Bob Allen Ford was by far the best of any of the other Ford dealerships in the Kansas City area. Dustee was our sales person and did a fantastic job with her communication and follow up. She was out of the office for a couple of days and Kellie stepped in to help. WOW....both were wonderful to deal with and should be commended for a job well done! Dustee and Kellie were totally responsible for our purchase! I know where I'll be going if I'm in the market for a new Ford, Bob Allen Ford!! Thanks again, Dustee and Kellie, job well done! read more

Bob Allen Ford - Auto Repair Near Me - Overland Park, Kansas

I've been out here 4 times to get my car touched only once, the service is really shitty, instead of giving ETA's on when things are gonna get done we wanna run around and joke, I find that unprofessional and rude, I'm told 2 dif things and when I'm ready to fix one thing something else is magically fucked up as well, I will never come back here there's no point Imma be here all day literally with no out come at all. read more

After my vehicle was hit in an accident and needed repairs, this location was on my insurers authorized repair list. I showed up for an appointment to have them look at the damage in mid October, the person doing the inspection told me it would take a few days for the parts to arrive and that he would get me in on the 31st and then be done in a few days. He told me he would call later with the dollar estimate, which he did a little later. A few days before the expected appointment I called to verify I would still get in on the 31st, I was told just to wait for the call. Finally, after not hearing anything from the dealership for over two week, I called my insurance company on the 14th of November to see what was going on. Essentially, I find out from my insurance company that the dollar estimate given to me over the phone by the dealership was never sent in any capacity to my insurance company. My insurance company was just as shocked as I was over the inability of the dealership to do what apparently they were supposed to do. I finally got my vehicle worked on somewhere else. Update: To their credit, they did talk to me recently and apologize for the situation and asked if I needed any more assistance in the matter. read more

I advised my insurance company that I did not want my car repaired at this time, but wanted an estimate. They made arrangements with Bob Allen Collision Center. I dropped off my car for the estimate and called later to find out if it was completed. They said "yes" and we are already working on the repairs. I told them I was coming after my car and they said I could not because it was sanded and would rust. I do not have a car, no rental available and will have to pay the $1,000 deductible at a very bad time for me. Someone ran into my car while parked and they left the scene. The Collision Manager tried to put all blame on the insurance company. My insurance company stated that no repair should ever be started without authorization. I am notifying the Better Business Bureau and all other appropriate agencies. Don't go to Bob Allen collision. They are dishonest! read more

just picked my car up from Bob Allen Ford for routine maintenance, 6 years of paying off my car and the last payment is this week. I have never had a problem with this car until now. They charged my 550$ for fluid changes and tire rotation because my warranty expired 10 days ago which is fine but now I have a door ajar alarm going off. The service guy said it's not their problem. 55,000k to be treated like this is unacceptable. Susan Kepler read more

Don't bother making a service appointment, they do nothing. They take an unlimited amount of walk-ins and completely disregard any appointments. Waited over 2.5 hours for a routine oil change and tire rotation that was scheduled in advance. read more

Just used Bob Allen Ford mobile service for the 1st time. The service technician called ahead of time to confirm the appointment and then arrived exactly on time. He completed the service very expediently and start to finish took under 30 minutes. Given our proximity to the dealership, the on-site service saved 45 minutes out of my day. I highly recommend Bob Allen and both their dealership and mobile service. read more

I got an oil change here. A few weeks later my car smelled like it was burning and fluid stains were all over my driveway. I rushed it to the nearest car dealer ship. After a $125.00 diagnostic fee they informed me that the oil filter was put on incorrectly by and therefore fell off. I contacted Bob Allen Ford service regarding my fee and issue, and have never received a response. I personally dropped off the paperwork from the other Ford dealership. I was told I would get a call. Never heard a word. Please do not go here. read more

Went to Bob Allen to find my son a car and the car they had seemed a little high priced so we showed them a compatible car at a different dealer Max and the manager tried to list theres as clean and the other as good to offset the price, then said they would come down and it was the price they had listed on the internet. Max and his manager were both rude and would not even come close to working with my son. Not like we were asking for 5k off the price just come down close to the other car. If you have the chance go somewhere else! read more

This is the most disorganized car dealership I've ever visited! New mixed with used. Ford mixed with every other brand on the planet. Sales guy couldn't "for sure" point us in the direction of the model we were looking for...needless to say, they couldn't even find a dedicated sales person to help us. The one person that spoke to us was kind and friendly but other than that...totally unimpressed with this dealership! read more

I had a great experience there . Had a great salesman named Kyle he is so cool thank you to the finance department he really worked out a good deal for me . Just have one problem to be fixed on car but I'm sure they will take care of it . Thank you again read more

My car had a minor recall on a communications component - after getting a letter and call about it, the dealer scheduled and appointment/reservation with me. My schedule is mostly flexible when I not traveling so the operator suggested an appointment almost a week out from the time the part arrived, this worked for me so we schedule a 1pm appointment the week after Christmas. After taking off work and showing up 30 minutes earlier, I was greeted at the dealership with reservations I. The service department are just suggestions and they wouldn't be able to work on my car that day because it was first come - first serve. So I still haven't gotten to talk to anyone further at the dealership - despite trying to reach my sales person and a manager. I got a text and replied but there was no further communication. I am very frustrated that I wasted a day of PTO at work and drove to the dealership to keep an appointment they suggested only to be turned away. I will likely be taking my business elsewhere upon the termination of my lease. I realize mistakes happen - but I followed the procedure laid out for me to the letter. read more

jeremy ervin always helps me with my car needs. he makes things understandable if you know nothing about cars, which is me. he takes his time and is so nice even when it's the busiest day. the staff at bob allen ford in general is wonderful. very caring and patient, 5/5 read more

I don't write many reviews and have never written one for a car dealership but my recent experience at Bob Allen Ford in Overland Park was exceptional! The Service Manager, Jonathan Pankrez, went out of his way to help in getting my Ford Fusion fixed within a couple of hours of my call for assistance. He not only immediately knew what the issue was, but stayed at the dealership on his personal time and waited for my car arrive. My car was fixed and back on the road ASAP. He went above and beyond my expectations and I HIGHLY recommend Bob Allen Ford - Jonathan made a believer out of me that extremely high customer service is still out there! If you have service needs, ask for Jonathan and I guarantee he will take care of you (FYI - I just met him yesterday so no "buddy" review here). read more

I have always bought my cars out of town despite driving by Bob Allen Ford frequently. Well, shame on me! This has been the best car buying experience for me. Mike M and Kevin listened to my life story and found the best solutions for me. Not once did I not feel valued by this dealership and they appreciated my loyalty to Ford. Larry, Guy, Kaytie, Ray and Jason all treated me with respect and kindness even the next day and at Quicktrip after my purchase. I can't imagine the relationship I may have missed out on all these years, however now is the time to start one with Bob Allen Ford. Mike Madrid is a patient and caring salesman. He scoured the inventory looking for several cars and found the one waiting for me. He also understood the emotions of letting my old car go and helped me lug the stuff out of the old car which was a feat in itself. He even helped me with the car accessories the next day on his own accord. If you are in the vehicle market. Go see Mike Madrid! read more

Now I'm not an expert on Fords, or cars, or dealerships, or anything like that, but I can say that I was so relieved to have found Bob Allen Ford. I bought my Ford out in California a couple years ago and when it started making a strange whirring grindy noise, I took it in to where I bought it--they told me it was my tires' strange wear pattern and there wasn't anything wrong. Liars! When I moved to KC, the noise got louder over time and finally I got new tires. When the sound didn't go away, I took it in to Bob Allen Ford, pleading for someone to give it to me straight--what the hell was wrong with my poor car!? It took their technician all of 3 seconds driving in my car to tell me what it was. It was not the tires at all, but some hub-axle-thing loose in there--bad news bears! But I got it all fixed up by lunch time and it has driven like new ever since. This dealership deserves a shout-out for being knowledgeable and not giving me the run-around. Hard to find sometimes.... read more

The waiting area is nice. They have Starbucks coffee & hot chocolate. And a cute yellow lab that is a pro at smelling out food. He wouldn't leave my side (I brought a bagel with me) although he didn't particularly like to be pet. The service team is nice. Prompt at getting me in the door. My car's check engine light went on. I had already gone to an auto parts store and used their free engine diagnostics to see what the deal was. Their solution was a bit steep so I passed on fixing the issue. (this issue is something I can live with for a while) I like Bob Allen Ford, but their labor rates are waaaaaayyyy high, so unless it's an emergency, I will choose to have service issues resolved elsewhere. read more

Service department doesn't understand basic customer service concepts such as acknowledgment of your presence, greeting, instructions, etc. I don't expect much, but I do expect that people don't let me stand in a room full of customer service representatives for 10 minutes before acknowledging my presence and saying 'hello'. That is so simple. They obviously are so busy, they can't handle another customer. And I bought the car at this dealership!!! read more

JEREMIAH IS THE WORST CONDESCENDING EMPLOYEE. If I could give them -5 stars I absolutely would. I took my car in on Tuesday morning for some issues it was having, caused by them, and received it back Friday morning. I drove it home thinking everything was okay because they check the cars before they go out. WRONG. My alignment was still off after spending $2500 in repairs. I take the car back and Derek Wayne tells me that nothing is wrong and that I don't know what's wrong with my own car, Derek then proceeded to tell me that the new tread on the tires is causing the pulling, so they rotated my front tires and everything is "good." WRONG AGAIN, Saturday morning comes and I take the highway to my destination, as i'm hitting about 65-70 a PIECE FLYS OFF FROM MY TIRE and cannot drive further without a heavy metal clanking noise and was stuck on the side of the road for about 2 hours because I could not drive. This place is terrible, has the worst service i've ever had, and they take advantage of your money. After I get it towed, Jeremiah tells me he "test drove" it and was still in the exact same spot the tow truck dropped it off in. Jeremiah then proceeded to hand me my keys, and tell me to leave. read more