My first time at this location. We only waited 19 minutes for a table in a Sunday morning. The waiter was fine. Just doing his job. He stuck to the script and nothing more. We ordered the steak tip omelette and a side of hash browns. We did not have to wait long. The food was good and had no problems. I plan on coming back to this location now that I know it's here. Good job guys! read more

Service was good; even though our waitress spilled some drink on me. Typical quality BoB Evans. I'm coming off of a lot of hotel breakfasts and this was much better. Not too busy for lunch on a Sunday. I do see myself coming back in the near future. read more

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Did not get to eat here last evening as waited more than 15 minutes in an almost empty restaurant for service. Our party of 4 was seated and given menus then nothing. We waited ,knew what we wanted but were ignored. The four young women just stared at us when we got up and left. Must say that the service,food,and atmosphere at Chili's was wonderful. My husband and I are visiting from Florida and we're looking forward to a meal at Bob Evans but learned it won't happen at this location. read more

Picked up their Thanksgiving meal again this year and it was delicious! We pre-ordered 4 individual hot meals and everything was ready when I got there. Pickup was a breeze and everything was hot, as promised. A little bummed that the rolls were dry, but everything else was great. Thanks, Bob Evans! read more

Good service and good food. The staff was friendly. I always get it to go and it's always ready

Always had good experiences here. Sometimes seems slightly understaffed, but food always consistent.

Went there today. Waitress was friendly, but for some reason our food took 40 minutes to arrive at the table. I was aggravated by that alone, but couple that with the fact that there were several other tables who came in after us and received their food before we received ours. It was not a good experience. read more

This morning at Bob Evans I was told that I was NOT allowed to purchase a bowl of biscuits and gravy to go, a "comfort" breakfast food that I have ordered and enjoyed for over 35 years. I was allowed to purchase a tiny cup of $6.99, I stood there shaking my head in disbelief..... the waitress went to grab the tiny cup to show me and I said "I'd have to buy 3 just to get the equivalent of the bowl" So to you the consumer, is it fair that a once $4.99 bowl is now $20.97? I had a FREE $25 gift card in my hand and I still refused to order my absolute favorite due to principle and shock. Bob Evans is a hair above Denny's and look at their failing trail, do you really want to follow that path by regulating gravy portions to a tiny cup. read more

ordered food an hour ago. NOTHING has came, waiter has said nothing. this food better be good. dirty tables everywhere.

I really have tried to give this location try after try. Wrong orders. Missing parts of the order. But this? No. Not again EVER! My mom got the Wild Fire Chicken Salad. When we brought it home she spent five minutes picking out nasty gross lettuce clumps. She took a few bites and then saw this dangling off her fork. Taking the time to thoroughly rinse lettuce shouldn't be out of the norm. No, it's not their fault whomever they purchase lettuce from had a worm in it. I'm sure most places that a restaurant purchases from have insects and dirt in it. That's why you wash it before serving it to your customers!! That's a basic concept in food service. Never again are we eating there. Everrrrrrr. I've reached out to them on several social media sites and my sister has called. Not one person is interested in making this right. read more

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We fist went to Bob Evans in Westerville but the hostess said there was a 15 minute wait because there was only one server. So we left and went to Bob Evans in New Albany. The place was busy but we were seated immediately. There was at least 7 servers. We ordered right away. The food was hot and delicious. Our server was very accommodating with checking on our table and refilling our coffee. I ordered the sausage gravy and biscuits and my husband had blueberry pancakes. I'd recommend both. read more

Bob Evans - Blueberry pancakes - American Near Me - New Albany, Ohio

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Plan for a 1.5 hour wait until your burnt food is brought out to you. Do yourself a favor. When you park, walk through the bushes and go to the Burger King. ​I promise you'll be less dissapointed in yourself. read more

Visiting family from out of town and they brought us here. The food was great but the service was phenomenal! Wisdom was so sweet and attentive! You can tell she was working hard and really cares. I have over 15 years in customer service and I would hire her any day. Thank you so much for the great service! read more

The food I ordered was very good. The wait was at least a half hour but they were very busy. My server did a great job and was friendly. I was impressed. I hope they keep the mngmt. read more

Food cold service could have been better. Need to hire more trained servers . It used to be better.

So slow. Over 1 hour for food 3 times now. Bad staff bad management I will not come back and my wife and I used to eat here at least once or twice a week, but not anymore since the new management, this place has gone to hell read more

Not as good as it used to be. In fact, it's just too much rushing around and not enough focus on Service and good food. The candied bacon has been different the last three times I've eaten there. Wish they would get back to basics. Eggs are still safe! Sausage gravy ok. read more

Will not ever go back to this restaurant unless some changes are made with the servers. We were in there yesterday and our server was awful. She took our order and 30-35 minutes later our food showed up lukewarm. She didn't bring the bread my husband and parents ordered and when I literally had to yell at her when she walked by totally ignoring me, she asked for it "oh you ordered banana bread?" I then had to catch her to get butter for them.She never came to see how our meals were or if we needed refills/to go containers for our leftovers. IF the place was busy I could understand slow service BUT there was 2 other tables in the whole restaurant with people at them so what was her issue? I did talk to the manager about it who seemed like she was more buddy buddy with our server than listening to the customer. The manager told us she gave us a discount but after I got home the only discount we got was the military discount. I am not, was not asking for a free meal--all I want is for that restaurant to talk to your servers, make them more attentive to your customers and retrain them on how to treat customers. You have lost my family as a customer. This place doesn't even deserve 1 star read more

Bob Evans Jeffersonville, Ohio POOR service, bad quality and small quantity food. I asked for a refund of my tip that they charged me online and have gone through corporate twice with no response. The assistant manager laughed at me when I told them they forgot some of my food. So disappointing. read more

Blech. Every BE is blech these days. The "scrambled eggs" come out in one entire sheet. Under seasoned. Just. Blech. read more

The food and service were okay. I'm not hungry after visiting but not clamoring to go back in the next 5 years. There was apparently a reason I hadn't been to Bob Evans in years, just meh... and this time, no Pot Roast Hash. read more

Came for thanksgiving.....not impressed. The rolls were stale, macaroni and cheese had no flavor, the turkey tasted like it came from Banquet meals and the food took over an hour to get. The pecan pie wasn't even good and I love pecan pie As far as service. I never received a refill on my water read more

I last ate at a Bob Evans in Pataskala 18 mos ago. It was not great. I recently moved here from Arizona and my niece and nephew wanted to go to Bob Evans & I agreed to go to this one in New Albany at their request. The service was fast & friendly even tho it was a busy New Year's Day. I had the turkey dinner: the stuffing was perfect as was the thick sliced turkey that tasted like it just came off the turkey breast. Nieces burger was perfectly cooked, as were my nephews pancakes & sausage. His friend had the chicken salad, which was excellent. If Bob Evans has disappointed you in the past, go to this one, as management & staff are tops. read more

A good place when you want breakfast for dinner. I always have to have a 24 hour diner type place in my list of go tos because every now and then, the only thing that will fix a stress attack is a stack of pancakes at 8pm on a week night. It seems like a good place to bring kids to too... very very casual and home style.. reminds me of a Cracker Barrel actually. We don't have these in California from what I have seen, but they make very good breakfast and pie. read more

Everything a Bob Evans should be ... great service and great food. My friend and I had large farm breakfasts which were cooked to perfection. The service was fast and everything we saw inside looked spotlessly clean. The fresh baked pies were so tempting... perhaps next time. read more

I continue to give this location a chance but I'm officially done. Today I called and was put on hold for 14 months! I finally just hung up. I tried to order online and when u got to the payment part it said they aren't taking orders online. Previously, I've called twice while in the area to order and no one answered the phone. How does a restaurant not answer the phone? How do you answer and never come back? read more

Should have known when there were only 5 cars in the parking lot at dinner time. Service was SUPER slow and the food quality was absolutely horrible. A microwaved meal would have been an upgrade unfortunately. I understand this is the way of the new world in restaurants POST Covid but something needs done or they possibly need to close this location until figured out. This is NOT the Bob Evans that I remember. I'm sure that corporate would not be pleased that they are being represented this way. Unfortunate... read more

My company just ordered lunch from this Bob Evans location. Me and another co-worker ordered the combo meals. Her meal was a soup and salad and I ordered a 1/2 sandwich and salad. We had it delivered but my coworker's soup was missing and so was my half a sandwich. We paid full price for 1/2 a meal. We called and were told that due to door dash being the 3rd party delivery service, they could not have our missing food delivered but they could credit the account. Doesn't do me very good now! It would only help when I use their poor service establishment again, which I have NO plans to do so. A good manager would have gotten in their car and drove the food to our location or had the company eat the cost of another delivery. A great manager would properly trained their team members to pack to go bags correctly. GET IT TOGETHER NEW ALBANY BOB EVANS!!!! read more

I was in complete shock when I walked into this Bob Evans and not one person was wearing a mask. All the workers are mask-less. Even the people standing in line were mask-less. Kinda worrisome. read more

No breakfast counter space! And told there is a 15-20 minute wait for a table of one for breakfast. Why has Waffle House, IHOP, and others figured this out but Bob Evans has not? Please reopen the dining counter and put the 7 stools back. #bobevansbreakfast read more

We stopped in with the kids for a quick dinner as we do at least once a week as regulars and the restaurant was about half full. Much to our surprise an hour later, our food still wasn't out. When asked to speak to the manager he told us that they had gotten slammed with free delivery orders and he not only apologized for our wait but comped our whole meal. We love eating here and what could have been a really terrible review for them was saved by the swift actions of the manager on duty. Thank you for taking good care of us. read more

Giving a star because I wasn't able to put zero. I recently moved to New Albany it was my first time trying Bob Evans. Customer service was normal nothing extraordinary my family and I received our food I ordered the country fried steak I look down and right in my broccoli was a "huge Moth" huge I was in shock so disturbing I have never seen anything like it. Of course you hear stories of people and horrible experiences but this was my first. My husband called for the manager he came over and wasn't too shocked just apologized and said our meal was free. Well we didn't want to eat and just left. read more

Bob Evans - American Near Me - New Albany, Ohio

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So, basically, I'd advise against ordering anything from this Bob Evans. We've had so many bad experiences. Once the steak (which came with the eggs) disintegrated on the fork (maybe too much meat tenderizer) and it tasted like steak paste. Of course, it was inedible. Today, the smokehouse burger came with absolutely zero onions on it (see picture), very few mushrooms, two slabs of bacon and the greasiest bun ever put into a to go box. I give up, which is too bad because I used to like Bob Evans. read more

Bob Evans - American Near Me - New Albany, Ohio

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I read the past negative reviews. I am hoping the management saw the reviews and believe the management made changes. Jordan (my server) was very pleasant. The restaurant was clean, my order was correct, There was a good amount of people in the restaurant. What more can one ask for? read more

I'm a sales rep that caters breakfast or lunch almost everyday of the week. I cater from Bob Evans all over Ohio. I'm only writing this review because not once, but TWICE the sausage in my breakfast sandwiches was undercooked and needed to be thrown out. The first time I chalked it up as a mistake by the cook working too fast but the second time I ordered the sausage "well done" and explained my prior experience. I will not be carrying-out from this location again and would advise others picking up large orders to avoid it as well. read more

Once again , come to eat at the new Albany bob Evans. As disappointing as usual. It's not busy at all but every table around us is dirty and has been since we got here. Terrible service, sat without drinks, and watched food sit in window ready but our server was nowhere to be seen. Not a good experience but sadly it no longer surprises me for this location. read more

Bob Evans - Every table around us is dirty and has been since we got here. - American Near Me - New Albany, Ohio

Wow, I didn't think anyone could screw up breakfast until I experienced Elija at Bob Evans New Albany. I ordered farm market omelet , no onion add sausage. He didn't write it down , I didn't get the sausage. My wife ordered the same with a side of bacon. Bacon was a no show. He then proceeded to screw up the check which took 10 minutes to fix. Next time we will go back to Scramblers, a little farther but ALOT better. $24 dollars for that breakfast? That won't work read more

Bob Evans - Front area - American Near Me - New Albany, Ohio

I stopped twice in 2 weeks and had poor service both times. I shared my concerns with Bob Evans and did receive gift certificates. My experience can be attributed to poor management. The manager stood there and watched for an exorbitant amount of time and did not thing about the fact that we had not been seen by a waitress. I also had problems with the other Manager being very snarky and arguing about a menu price. If you do even know your own menu, how can you run the place successfully? These were only 2 of the multitudes of issues we had over the two visits. I will go out of way to the other Bob's that have always treated us well. read more

Reasonably quick service, surprisingly good french toast, eggs, and ham, and well-run inside. Even the coffee wasn't too bad. Packed on a Saturday morning but the wait wasn't too horrible. And before you get too excited-- it was very ordinary thick slices of ham from a chain restaurant. But it was well-run and well-executed, and have to give them credit for that. read more

I have been coming to this Bob Evans since it opened. It ways great at first! But lately the service is lacking. I was here a few months ago for lunch and it took the server atleast 10 mins to come to our table, 25 mins to get our order, just horrible. I'm back today for breakfast and here we go again! Took the server 10 mins to come to our table! Yet the 2 groups of people who were seated after us already had their drinks! Just opened my silver wear and my fork is dirty! I won't be coming back here anytime soon. read more