I've been here a couple of times. First time experience didn't make me want to come back. I started going to Monrovia instead even though Glendale is closer. But this last time with Sargon was a great experience. I'm back! I'll be coming to Glendale again. And the service seemed legit! read more

I scheduled a 10:00 a.m. appointment the day before to test drive a 2026 Subaru Uncharted Premium. When I arrived, no one seemed to know anything about my appointment. I was told to find the person who had scheduled it--even though that person wasn't even at the dealership yet. Eventually I spoke with a salesperson, who looked around the lot and then told me the car was in storage and would take about 40 minutes to retrieve. When I pointed out that I had scheduled the test drive in advance, the response was simply, "Nobody told us." The issue wasn't that the car wasn't ready. Mistakes happen. The problem was the complete lack of urgency, ownership, or interest in fixing the situation. No apology. No effort to make things right. I genuinely felt like retrieving the car was more of an inconvenience than earning a potential customer's business. I even mentioned that I could drive to another Subaru dealership in less time than it would take to bring the car over. There was no response. If you're offering scheduled test drives, there should be some communication between the person making the appointment and the sales staff. My impression was of a dealership with poor internal communication and an even poorer customer experience. I hope management takes notice, because this was an easy situation to recover from--and instead, they simply let a customer walk away. read more

One star is much too high a rating for them. Horrible experience through and through. I arrived around 2pm to get my car checked out and diagnosed for them to try and negotiate/ discourage me from trying to get service at that time, I understand it's almost time for business hours to be done, so I agree to leave the car overnight. I will as greeted by a service advisor who did not fully wait to hear the issue in its entirety before she took me through the Subaru sales pitch of "we can only use factory batteries" I had to let her know I had replaced that battery twice and it kept dying, it's more then just a battery issue. It took them about an hour to not even put my correct information in the system and refer to me as the previous owner despite me saying it was not me. After waiting an hour of my time they gave me issues on getting the loaner car, I have rented can received loaners from other dealerships with no problem at all with my insurance. This particular dealership looked for an issue and gave me so much pushback I was propositioned to just take my car back if I wanted to get home. I did and I will not be back there. Horrible customer service. read more

Took them three hours to tell me my car needed $10,000+ in repairs. Found another mechanic (raffi motors in Hawthorne) who is doing the work for $800. STAY AWAY FROM SUBARU OF GLENDALE!!!!!!! They WILL try to rip you off!! You have been warned!!! read more

Got a Suburu from there. Bariz the manager was friendly and nice. He helped my sister out. Thank you. For a great car and an awesome Servcie !!! Bariz is the best read more

My first time here doing an oil change for my Forester and Sargon customer service was amazing. Thank you for a great Experience here. read more

Subaru of Glendale - Service - Car Dealers Near Me - Glendale, California

Went in wanting to purchase 2 vehicles, given I have been a member of the Subaru community for almost a decade and have had 2 Subarus prior from this exact dealership. The process felt extremely rushed and the floor manager "Zakarian" was willing to work on a fair pricing situation with me, which I was happy with. However my family and I were met with disrespectful comments by him. We were asked why we came in if we hadn't made up our minds on a car, and why we're "wasting" his time. It's unfortunate that going to a dealership, to test drive a car, talk numbers, and discuss what's best for us was considered "wasting" time. Ultimately when taking his advice, and going home to think it over with my family, the "floor manager" stood up, made a comment regarding my preferences and went back to his office and sat on his chair without a simple kind gesture of "have a nice day" A respectful person would understand that purchasing a vehicle is supposed to be a smooth process, not rushed nor filled with negative comments. Overall, I would buy another Subaru, just not from here. read more

I'm extremely disappointed with how much this service department has declined over the past 2-3 years. I recently came in for a simple mechanical fix, but they overcomplicated the issue. The department is disorganized, and it's clear the lack of professional care starts with management. They don't value customers like they used to, and I will not be returning. SD read more

Have fun trying to reach ANYONE at Subaru of Glendale! You call, they answer, and then they transfer you to an AI robot that never lets you talk to a person or they literally hang up on you. Worst customer service ever. read more

This is the first Subaru dealer that DOES NOT meet the standard you expect from the brand. We inquired over the phone about a specific Solterra they had in stock and told them we'd be there to test drive in an hour. Upon arrival, the car wasn't there and was at the storage facility, and the person we talked to on the phone wasn't there. We were passed from one sales person to another. The one that eventually took us on a test drive (his name is Jose Delgado per their website) had a grumpy attitude complaining because we did not want to buy a car that day, he wasn't going to make any money, and clearly did not want to get the car from the storage lot. Our test drive? Just a drive from the storage lot, down Brand blvd., and back to the dealership. Zero customer service. Zero managers reaching out to ask how we like the car after the test drive. The sales person just said bye after we parked the car. This is the textbook example of how to lose a customer. I will NEVER return to Subaru of Glendale again. read more

Hit or miss dealership with attitude. Depending on the salesperson you get, the service level may be drastically different. On a weekend visit, you might get swarmed by hungry greeters. Unfortunately, getting someone to answer serious questions may prove to be a difficult task. Everyone seems to be a manager on their sales team, but that is quite a loose term they use. They try very hard to close a deal. This is the attitude you will receive. Some even stand proud to be Subaru experts, and some here may just stand a little too proud. Shoppers, be aware. The service department misses more than it can impress with. Service is inundated with lots of work. They are busy, and some of the many reviews are quite believable. Subaru is a popular brand right now, and there are other dealerships to consider. Glendale is just a convenient place, with Brand Blvd being the avenue full of dealerships. read more

My service agent Salvador Rivera went above and beyond the call of duty to make sure that my experience was outstanding. He's an excellent communicator and definitely cares about the experience of his customer. I look forward to having my future service needs being addressed by Subaru of Glendale. read more

Nick was very helpful, he answered all my questions and was very knowledgeable. I'm so happy I bought my Subaru Crosstrek, thank you once again nick and Romel for all your help. You made it so easy and smooth to purchase my dream car. read more

I brought my Subaru to Subaru of Glendale multiple times for the same engine rattling issue and each time, my concerns were brushed off. I kept explaining that the noise was the same as a 2023 timing issue that had been repaired under warranty, and I specifically asked for the cam sprockets to be checked again. Instead, I was told there was nothing wrong and, on one occasion, told "Ma'am, sometimes cars just make sound." As a woman, it was frustrating and disheartening to be treated like I didn't know what I was talking about. In October, I paid for a fuel system cleaning and oil change they recommended, even though I doubted it would fix the issue and it didn't. When my check engine light came on two months later in December, I was told again that I needed a fuel system cleaning and oil change. I had just paid for that. When I insisted they finally check the cam sprockets like I'd originally asked, they found that they did, in fact, need to be replaced. But still, it didn't fix the rattling. To make things worse, the loaner vehicle I was promised under warranty was made difficult to access. I submitted all paperwork a week in advance but was still told I was "lucky" one was available, and it took extra time to get me on the road almost making me late for work. Out of frustration, I took my car to Sierra Subaru, and the difference was night and day. Their team actually listened. They didn't push unnecessary services. In fact, they said a fuel system cleaning wasn't needed at all. Instead, they recommended I try a few tanks of high-octane fuel with detergent, which might resolve the issue without breaking the bank. It was such a refreshing, honest approach. Their technician identified the problem in minutes- something Glendale failed to do over the course of a year. I love my Subaru, but I won't be returning to Subaru of Glendale. I was dismissed, overcharged, and left dealing with a rattling engine for far too long. If you want to be taken seriously, especially as a woman, I'd recommend going elsewhere. AVOID Subaru of Glendale at all costs if you want honest repairs and good customer service. read more

I am disappointed with the service at Glendale Subaru. I had a 10 a.m. appointment at Glendale Subaru for an oil change. I asked the service writer to have the mechanic check why the engine RPM stays high for two minutes, and if possible, reprogram it to 50 seconds like other cars. I was ignored for two hours with no updates, I couldn't find my service writer, and my text went unanswered. after asking to a different advisor told me the oil change was done, but they were still trying to fix the RPM issue. We waited another hour without any updates, service, or offer of a ride. After 3 hours and 15 minutes, I got a text saying my car was ready, but the RPM issue was not resolved. I should have bought a Toyota RAV4. read more

Been taking my Crosstrek to them for service for the last five years. Everyone there is great. Highly recommend!

I was in the market for a used car. I went to test drive a car at this Subaru dealer, and had a very bad experience. The dealer was EXTREMELY PUSHY and made me feel very uncomfortable. When I told him I wasnt buying today, his manager came over, and also tried to bully me into buying a car. They then proceeded to call and text me multiple times a day from multiple different numbers until I blocked them. I can't believe people are still trying to sell cars this way. If you're looking for a positive car shopping experience, look elsewhere. read more

Danny was very helpful he answered all my question and made my search a lot easier make sure you ask for him when you go looking for your next car read more

DO NOT DO BUSINESS WITH THIS DEALERSHIP. I've never had a worse experience in my life. I signed a contract after they assured me I was approved for financing and gave my downpayment only to be contacted about 3 weeks later being told that the bank didn't approve my financing and sending me a completely different contract and saying it wasn't them it was the bank. This is after they told me that I was approved for what was signed. This place is sketchy and not straightforward at all. read more

This place is great for the free maintenance you get after buying from them. DO NOT TRUST THE PRICING LISTED ON THE WEBSITE. I went recently for an oil change which their website says is $95. I was presented with the paperwork to sign , it said the price is $125. I asked about the difference and the customer service rep first said it was sales tax. When I did the math in front of him, he changed his tune and said the price on the website is and "example" of what they charge for an oil change even though it lists the price for a "Full synthetic oil change" https://www.subaruofglendale.net/why-subaru-service/ How is that an "example?" When I showed him his own website and told him I was confused by the difference, he keeps saying "That's an example of what we charge compared to the other auto repair companies." When I didn't let the false advertising angle go, he went to his supervisor to ask about the price difference and I was graced with being given the advertised price. I don't plan to ever go back for service. They were great for the two years of free maintenance after buying a new car from them, but it looks like the Subaru of Glendale service center lives up to the stereotypes of auto dealer service centers. read more

ASK for CODY. Period, this guy is exactly what I wanted when I was looking for my new car. NO NONSENSE, NO GAMES, NO PRESSURE. Honest and extremely direct with what costs what. . At the end of the day the deal was made and the numbers never changed or were thrown right under me. No BS fees or games with him. Thank you again! read more

It says a lot about a place when you can tell within minutes that it's not somewhere you'd ever want to work -- or shop. The energy, attitude, and lack of basic respect speak louder than any product or brand name. If this is how they treat people on the inside, I can only imagine how they treat their customers. read more

Subaru of Glendale - Screenshot of my conversation with the "director". I would not trust this store. They can't even show up on time to their own interview! - Car Dealers Near Me - Glendale, California

So I went to service my car for a oil change. In the process of waiting i went to use the bathroom and there was a lady already in the bathroom, she is a employee tha works in the service department. That employee purposely peed all over the toilet seat, which was disgusting. Also the guy from the service didn't update my sticker from when my next oil change would be read more

Not sure about this place being honest with the repairs and cost. It seems that they always find a way to scare you with unnecessary services just to make more money. read more

Go anywhere else but here. Once you purchase your vehicle, they don't care whatsoever beyond that point. Good luck getting a callback if you have any questions or need additional information/documents. I've tried three times now to get a simple confirmation on a warranty cancellation, and every single time they tell me someone will be in touch by the end of the day. It's been a month, and nobody has called back. I had to contact Subaru corporate to start the process of resolving this issue. Go to another Subaru dealership. The one in Glendale has terrible customer service. read more

Come see Berg Friendliness is only one reason to buy here Easy parking Great service Comfortable space for buying out leasing read more

Subaru of Glendale - Car Dealers Near Me - Glendale, California

I recently was coming upon the time to make a decision on my 2022 Crosstrek that was on lease and had options to either turn in the lease, buy my car outright or get into another leased car. Ladi who I bought my last car through helped get me into a new lease. Let's just say her and the sales manager were able to move mountains to get me in a new car even with some past credit challenges unrelated to my previous lease. I am forever grateful and will continue to buy cars from Ladi. Hand down she is the best car sales person I have ever bought a car through in my years of buying cars. I have now bought two cars through her and will continue to buy cars from her. Subaru and this dealership are lucky to have her as a salesperson. read more

I had a great experience dealing with Oscar and his manager Alvin at Subaru of Glendale. There was a concern with a transmission on my vehicle and they handled really well. Subaru corporate on the other hand could learn on how to care better for their customers. read more

Buy a Subaru from anywhere in LA County but here. They treat you like you are stupid or not knowledgeable, and it's very clear that this dealership does not understand or cater to Subaru customers. They are behind the times and deal to you like it's the 1990s. I've been to Monrovia, Long Beach, etc. and bought from both. These dealerships are up to the Subaru standard. read more

First off. Once I bought the car I was told I'd get a call to check up on my purchase, never got that. So sales done they don't care bout you. Second. The bill never came. Kept calling and leaving a message to get a call back that I never got. Called a last time and talked to a Denise who was rude and cut me off while I was talking to her. Told me they'd call still no call. Once that sale is done you're nothing to them per usual of a dealership. Save yourself from the service here. read more

I was charged $800 for something that didn't even fix my car. Go to G&Y auto repair. They specialize in Subaru and don't over charge you AT ALL. They would have charged me maybe $40 instead of the $800 Subaru did. You are getting scammed every time. You would think for the amount of money they scam out of you the waiting room wouldn't have bugs crawling on the walls and such lame snacks. Thanks to G&Y auto repair my car and my husbands car are like brand new! read more

Let me start off by saying the first time I was here I dealt with a guy in service who was fantastic. He was great at communication went above and beyond. I'm sad I do not remember his name to give him credit. However, my experience yesterday was on the other end of the spectrum. I had a personal friend run a diagnostic on a check engine light that came on my car. The mechanic, being the honest guy that he is, he suggested that I call Subaru to see if it was covered under my extended warranty. So I called. I spoke with a young lady who I will not mention by name, but flat out refused to give me an answer. I explained to her I was not asking for a diagnosis, I was simply asking if hypothetically this is what was wrong, would it be covered under the extended warranty. She told me she would not give me that information unless I brought the car in and they were able to do a diagnosis. Back-and-forth it was so frustrating and it seemed very unethical for her not to be able to tell me what is covered and what is not covered on my car, that I own, that is a Subaru which they service warranty for!!!!! I called Subaru in Sherman Oaks and Erica at that location immediately looked it up and confirmed that it was covered on my extended warranty and got me in the same day. Such a simple way to lose a customer Subaru of Glendale. I live five minutes from your shop but I drove all the way to Sherman Oaks because you were unwilling to provide answers that are quite honestly owed to me as a customer read more

Drove from the South Bay since they didn't have time to check out my vehicles tires pressure. Ended up getting assistance from Heike Guillen from Subaru of Glendale. She has A class service!! Wow!! I've never experience such amazing service. This lady truly goes beyond for customers. She needs a promotion to whichever position she desires. Share this to the owner of Subaru of Glendale Well done, Heike! They should be proud of you. read more

Great dealership, excellent and very reliable vehicles, and exceptional service provided by Arsen. The Soltera is an awesome vehicle, and, even if it is a new model, I am confident it will be as reliable as all the Subarus. read more

Subaru of Glendale - Soltera EV - Car Dealers Near Me - Glendale, California

I'm a little more than a year into my second lease through Subaru of Glendale and this is a great dealership. I rarely write Yelp reviews, but especially wanted to share that their service department is next-level. Great customer service, clear communication, timely turnaround. Highly recommend. read more

AVOID AT ALL COSTS! Subaru of Glendale is full of a bunch of crooks that try to rip people off. I was a previous customer here and decided to come back to trade in my crosstrek for a forester. Since I had previously had a good experience here years ago, I thought it would be a good idea. Boy, was I wrong! I went in last week and met with a salesman, (forget his name). I test drove the car I was interested and then was sent to an employee named Baris to talk numbers. I'm not sure what he was trying to pull, or if he thought that I was a complete idiot, but he came back with estimates of my monthly payments and all the numbers. First, he was trying to give me the car at sticker price. Next, there were extra maintenance and warranty packages added on. I did not ask for this. Next, the interest rate I was offered was 4.9%, even though Subaru finance is offering 2.9% for 72 months on approved credit. I have a perfect credit score, so I am certain that I would have qualified for this. Needless to say, I did not purchase a vehicle there. Baris is a very sneaky and manipulative salesperson who tries to sweet talk people and take advantage. So incredibly disingenuous and fake. They were trying to get me to finance nearly $50,000 on a $35,000 vehicle. What a complete joke! I just feel bad for people who actually fall for this dealership's dishonest tactics. Not only has Glendale Subaru lost me as a customer, I will never bring my car in for service again either. They do not care about keeping customers. I went over to Subaru of Sherman Oaks where I bought the vehicle I wanted for a very reasonable monthly payment and the 2.9% interest that Subaru offers. There were no games, no added bs fees; just a smooth and straightforward car buying experience. read more

I would give them zero stars if I could. Came to this dealership on 12/13 & I have to say this was probably the worst customer service I've ever experienced. We were working with Jose & from the beginning to end the experience left me speechless in the worst ways. First off, we had to wait a while for them to pick up the vehicle from storage. Once the car actually arrived, he was very pushy about us wanting to take our time inspecting the vehicle. Making comments "are you guys really going to test everything?" Mind you, the gas was completely empty with the gas light on but he said we could still test drive it, okay sure. What was my absolute tipping point was when we finally went into the office to talk numbers, we tried to confirm they would fill the tank upon purchase. His reply was it's either the $500 discount from AAA or filling the gas tank. I was so shocked, I have never ever purchased a car (used or new) where the dealer would not ensure the gas tank was full upon payment. The fact that we had to even negotiate a half a tank shows you how ridiculous this place is. Maybe it was just this one apple, but it was bad enough that I'd suggest others steer away. read more

JC Silberman is absolutely the best! I just purchased a Forester Wilderness and I'm compelled to leave a review because honestly, it was the best car buying experience i've ever had. I feel like anyone who she helps will feel the same as she gives you her full attention and really goes the extra mile to make her guests feel comfortable and at ease with the buying process. From start to finish, she was there and even went the extra mile and took the ex time to show me all the functions of the car on a busy Saturday! If you're looking to buy a Subaru and want to be helped by a professional, honest and transparent, positive and just all around lovely person, look for JC Silberman!!! read more

I brought my Subaru into the dealship in Nov. for tire sensors. They just serviced the subaru. I brought it back for the same sensors. Juliette, the service writer, did a diagnostic check on the Subaru. Later that day, Juliette informed us that I need a catalytic converter on the car. My husband got on the call with Juliette also and asking why a catalytic converter. Juliette insisted that it needed to be changed. The charge for the diagnostic check will be deducted from the catalytic converter cost. After the new catalytic converter, my car was worse than the very 1st time of taking to dealership. My car smelled like gas when driving it. It also sounded like I was drag racing down the LA river. Now 4th time at dealership. Dropped it off Monday March 16th, absolutely crickets from dealership. I called 3 times on Wed. the 18th. Finally Calvin, the service manager called me back. Calvin informed me that my exhaust manifold is cracked. He explained it happens sometimes when replacing catalytic converter. I than asked Calvin now this is my problem when it was your shop that cracked it. Calvin said I only will be charged for the part not the labor. After $4,492.03 paid to the dealership my Subaru still has sensor codes on. I like subaru cars. I absolutely don't like this dealership! read more

My wife and I were in the market for a new car. We had a Tesla Model Y on order but also wanted to check out a lease special Subaru was offering on a '24 Outback Wilderness Edition. Being outdoor fanatics, I had to check this car out before finalizing my deal with Tesla. We were greeted by Sargon and within minutes, test driving the car I had my eyes on. He also let my wife get in the driver's seat and was very patient and explained everything in detail. There was zero rush and during the drive , we shared some camping stories. After showing us the numbers, which in fact was true to what was advertised on the special, we signed for the car and have gladly joined Subaru nation. Absolutely cancelling the Model Y order! This is one of the most seamless and painless experiences I have ever gone through in getting a car. I'm in it for the long haul and know I'll be dealing with Sargon again in the future. If you're in the market for a new Subaru, look no further. Ask for Sargon, share a few laughs, and get our perfect outdoor car. Also to mention, he offered for us to come back and get our car washed and detailed due to the inclement weather. The fun doesn't stop there - during financing, Christian was so personable and a pleasure to complete paperwork with. He was very forthcoming and never tried to upsell anything. My wife and I felt so respected as consumers and this was by far, was the most pleasant experience we have ever had buying a car. Ever. Thank you Sargon, Christian, and Subaru! read more

Subaru of Glendale - Vroom vroom. - Car Dealers Near Me - Glendale, California

See all