I'm always surprised when I come across vastly differing reviews for the same business so please note that my review is specifically regarding the service I received from Sales Consultant, CHANCE, and Sales Manager, CHUY. I spoke with Chance regarding a used vehicle advertised for a certain price. Needless to say, I wanted to know what the additional mandatory "options" that countless dealerships tack on would be. Chance assured me that isn't done at Glendale Nissan. (Hmmm....maybe that was too good to be true??) Two days later I was at the dealership and went for a test drive in the car I had called about. So far, so good - but I was still waiting for some sort of surprise fees. Again, Chance assures me there wouldn't be any. Honestly this young man was so chill and such a nice guy and so darn believable. He didn't try to tack on hidden charges or pull any of those sneaky upselling tactics so many other dealerships employ. Came across a few glitches that had nothing to do with Glendale Nissan but Chance reassured me it was all going to work out. AND IT DID! I got to drive away in the car I've wanted for a while, got a fair deal and had a pleasant experience dealing with such nice people. A huge thank you to Chance for being honest, awesome, knowledgeable & for making car buying fun and to both Chance and Chuy for helping to remedy the glitches on my end. THANK YOU GENTLEMEN! read more

This is FAR too past due. Over the last 4 or so years I've been coming here for service. It was a nice experience at first. Then I had the pleasure to be helped by William, Game changer. In my opinion he's the pillar. The only bad part of he service is now I cannot go anywhere else for service. Good service is a lost art, experienceing good people are becoming fewer and farther between. Will make up for those lacking when I encounter him. read more

Terrible sales staff. We made a deal and they lied to me 3 times over the phone to make me go back and then changed the deal once I arrived. I DO NOT recommend. Go somewhere else read more

Great Sales Service, I came to this dealership once I knew they were willing to accommodate me based on my situation (a tight budget). The internet saleswoman, Ms. Jessica S. and floor salesman, Mr. Duane went right to work. I discussed my parameters over the phone and they, without hesitation, stated they would honor their competitors sales deal only if I came in the same day. After work, I immediately responded to their dealership. Mr. Duane showed me the vehicle, a 2024 Nissan Z Nismo. He explained the various features and reassured me that our phone discussion would be honored if I was serious about the purchase. We walked inside and sat down and reviewed the numbers. In short, there were no "ADD ONs" like most dealerships sneak in on the price after the fact! The sales price, tax and license fees were within my budget. I was in the store and was out within 2 HOURS! Thank you for being transparent, respectful, and professional throughout the whole ordeal. Your customer service skills were excellent. I will definitely refer your dealership to my family and friends. Again, thank you Jessica and Duane. You guys were Awesome! read more

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I thought this is a legitimate Nissan dealer but it is nothing but a dishonest used car dealer. I saw a used vehicle online and I was about the strike it. I emailed the dealer asking for the final price with tax and license. This is a straight forward deal without any price negotiation or bargaining at all. I just want to pay for the price that the dealer listed plus tax and license. It should be simple, right? Not really! The dealer replied to me with a final figure that is $4000 on top of what they listed the vehicle for!!!??? They told me that they can explain why and sent me a sheet with the breakdown. It turned out that they want an extra $4000 for paint protection coating and door guards. It is laughable that they want an extra $4000 for things that cost pennies. On top of that, the add on items should be "optional" because the flyer on the window stated that it can be removed if the buyer wish to. However, the sales people insisted that they need to make a little money and wanted me to pay at least half of the money. Of course I refused and they never talked to me again while they were busy looking for other victims who don't understand what's going on and pay for the extra add on items. I've heard of some dishonest dealers adding on these extra fees at the end of the deal but I would never expect a genuine Nissan dealer doing such a thing. I would avoid dealing with a dealer that is so sneaky and dishonest. *In addition, the calculations in the break down is incorrect. The sales tax should be based on on the zip code where the new buyer register his / her vehicle and not the sales tax in Glendale. There is a discrepancy of 1.12% because the city where I reside has a lower tax rate than Glendale. The dealer knows this very well and they should submit the correct dollar amount (which is lower) to the State because the system automatically calculates the right amount. The dealer would end up pocketing the "overcharge" tax amount. For a $20,000 vehicle, that would be an extra $224. It would be a pretty substantial amount that the dealer cheated the State and the customers. I will notify the California State Board of Equalization about this practice. read more

Glendale Nissan - Sales Tax Fraud - Car Dealers Near Me - Glendale, California

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Just recently bougth a car with them and omg so quick and efficient. Within 2 hours of being there i came out with a brand new car. Usually other dealerships take long but this one they were quick and guided me through every step of the way. Just want to say thank you to Ivan, Nester, and Gary. read more

Very helpful, and found the vehicle I was looking for based on my needs. Very helpful service.

Tried to sell me a car with a broken side mirror housing. If they fixed, they were going to raise the price.

So... I already posted a review in regard to the nightmare trade in a few months ago. So I returned to this location for a different reason. After multiple calls and a few emails regarding: "we would like to buy your car!" I decided to check in and see what they could do. (Please know the car itself is fine and there is nothing wrong with it.) I think it is a good brand of vehicle and people should consider them as their reliable source of transportation. I am only critiquing the terrible and disrespectful service I received from the appraiser. He called himself Melville Or Melvin. He acted like he had better things to do than to do his job and shot me down so quick as in "we would only do it if you get a car from this location again." Which of course did not want. So me being a respectful human being, I apologized for wasting his time. (As he looked and sounded annoyed the entire time he was assisting me.) Without a single "have a nice day" or a "thank you" back, he just gets up from his chair and walks away while avoiding eye contact whatsoever acting like he's working at some kind of prestigious establishment in his little H&M suit. ...Do better Glendale nissan. 13 more months to go until my nightmare lease ends. From that conversation, he seemed like he wanted to "Nissan Leaf" the F**k out of there. Guess I'm going "Nissan Rogue" until my lease ends. It's going to be a long "Nissan PathFinder" to a better dealership. "Datsun" crazy customer service I tell ya! read more

I had such a great experience buying the car unfortunately, the person who sold me the car moved to I believe Lincoln dealer. Ever since then I have been trying to get help in many ways but every single time it has gotten worse and worse. Now I tried to get some information about some extra warranty. They sold me and I was getting transferred from place to placewhere no one ever answers. I try to get to the general manager, which I was told his name was Luis and also left a message for him. No answer either sales person Chris even told me not only they cannot help me over the phone. I have to actually bring the car to the dealer for security reasons??? that was unheard of to get extra warranty information I have to bring in the car as well? This place is going down the hill service is the worst it's ever been. With plenty of cars to choose from I would suggest people go somewhere else because they never gonna get any help unless they find something. read more

Deceitful advertising, taking $6,000 off the MSRP without disclosing the $5,000 accessories/add ons to the vehicle. A complete waste of time, effort and money making the trip from San Diego over the weekend. The General Manager texted me how my visit went and why I ended up walking away from the dealership. I responded to his text, and didn't even bother responding to my response. That tells you what kind of leadership, or lack thereof in his management style. I would not even bother giving business to this dealership. I hope the owner(s) will take the time to review this matter. By the way, our sales representative, Sergio was nice enough to be honest and upfront with us. So kudos to him! read more

Looking for GT-R for a month's every one went crazy with the mark up situation I call Nissan in Glendale Alex bring me in I meet Shadi and gevork I got very good relationship with them and they help me out to get my dream car I really appreciate you guys and thank you very much I'm definitely gonna come back and I'm highly recommend everyone to stop by in this dealership better than a lot that I visit thank you guys . read more

Glendale Nissan - Car Dealers Near Me - Glendale, California

I highly recommend this business. Their customer service is on point. I just took my car in for service this past Saturday. William was my service advisor. I explained to him all of the concerns I had with the car. He took the time to listen and ask me questions so he could explain the issues to the mechanic. When the mechanic inspected my vehicle, William gave me a call and advised me of all the recommendations the mechanic had and provided the detail of the services. When I went to pick up my car, William took the time to brief me with the repairs they made to my car. I was completely impressed with Williams professionalism and customer service. William went above and beyond to provide me with the best experience ever! read more

Brought my car in for service and ended up leaving with a brand new 2023 Pathfinder. Our salesperson Gaston was super helpful, answered every single question my wife and I had, not once did I feel like he was being pushy (which is rare in that line of work), he even took the time to get to know us and what we were looking for/ needed... In the end he worked us out an awesome deal we couldn't say no to, would highly recommend him to anyone! Thank you again Gaston!! read more

Glendale Nissan - Car Dealers Near Me - Glendale, California

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AVOID THIS NISSAN AT ALL COSTS! The people here are the ones giving car salespeople a bad name. If you do come here, Rudy, Jesse, and Eddie Gee are the ones to avoid! I came here a couple weeks ago with my girlfriend who had a lease with this dealer, and she was planning on buying it out. She kept receiving texts to come in, and was told that she would need to get an option contract from the dealer before she could get a loan from another lender. We showed up, and the person she had made the appointment with was late, so another employee named Rudy helped us. He said he would need to inspect the car, so she handed over the keys and he said we could wait inside. Despite saying that she didn't want to sign any kind of financial agreement that day, and told them so from the beginning, they kept pushing her to finance with them, and kept asking her, "why? Why wait? I don't understand!" They said that they wanted to pull her credit report to see if they could give her a better rate than the other lenders she was considering, so she agreed. They were not able to give her a better rate, but still kept pushing her to sign with them. We finally got fed up and said that we would return the following week, at which point a 4th employee named Eddie Gee, who I assume is a finance manager, told us that they were only supposed to run your credit when they have determined that you're buying the car, and that because they went ahead and ran it, it caused the car to be 'grounded', and that we could not leave with the car until she signed a contract to purchase it. It feels like they straight up took her car and essentially blackmailed her into signing a contract with them to get it back. Starting with the text messages, there was no mention that they would ground the car if she came in that day. This is ABSOLUTELY unacceptable and underhanded, and we will never come back to this dealership again. If you want to improve customer relations I would suggest you train your sales force to actually listen to what the customer wants and to fully explain all options and to not force them into a corner until they have no choice but to do business with you. DO NOT DO BUSINESS WITH NISSAN GLENDALE!!!! read more

11/16/2021 I had a great experience from nissan glendale as a first time buyer. And I'm so happy that I got my first ever car here! Of course with a help of Joshua Rios who was very accommodating and professional. He treated me like a VIP even though that I wasn't sure if I'm going to buy a car right away. 5 star for that! 01/21/2023 As costumer of Nissan Glendale. I was really disappointed for what happened that day. A week before that, me and my partner went to this nissan dealership to get his first ever brand new car. But it didn't work because of the pricing, we ended up in other car company. So, on that day. 01/21/2022 I went back to buy my new car coz I really trusted this Branch and been costumer for over a year, I just didn't expect that someone's coming to me and told me that "He feel so disrespected" because my partner ended up got his new car from other car company. My question is, are we not have the right to choose of what kind of car that we want?! Specially that we got a better deal?! I just forgot to get that guy's name. But If you're reading this review, YOU KNOW WHO YOU ARE! Obviously, not going back here anymore! Anyway, Thanks to Joshua Rios and Leo for your help and time. And for apologizing even it's not your fault, but definitely not coming back again! read more

BEST DEALER HANDS DOWN! Jesse & Shady are definitely your go to! After shopping around for days, hunting for the best deal out there, these 2 gentlemen did NOT disappoint, rather they EXCEEDED our expectations to the fullest! From the moment Jesse spotted us, he approached us very kindly and respectfully after a few words, he came back with Shady who then took our numbers and with a bit of magic BEAT EVERY DEAL WE HAD BEEN MADE! Getting us the BEST interest rate and meeting every one of our needs to the max! It was definitely a pleasure doing business with these two gentlemen and I highly recommend them both! read more

Glendale Nissan - Car Dealers Near Me - Glendale, California

I had a service appointment at 12:20pm. It was a regular oil change. It was 3pm and my car still wasn't ready. Horrible customer communication and service. They didn't even disinfect my car after it was done. The management prior to this one would do that as a precaution. Do not recommend waiting in the waiting area either. Unless you want to be bombarded with salesmen trying to get you to trade you card or buy a new one. read more

Glendale Nissan - Glendale Nissan - Car Dealers Near Me - Glendale, California

I love this place it was one of the most pleasant experiences I have ever had at a dealership. To be honest they made me feel like family. Brandon Batres was so helpful he knew everything there was about Nissan. I was at another Nissan dealership and they missed a couple of the safety features that I really was looking for in a new car. I was convinced after he mentioned all the safety features. !!! Love this place and will be recommending friends and family!! read more

Glendale Nissan - My new car !!!!! - Car Dealers Near Me - Glendale, California

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Very professional dealership. I just bought my second car with them and both experiences were great. I was helped by the used car manager, Hovig, and he assisted me with the transaction and I couldn't be happier. Great experience. read more

Glendale Nissan - Car Dealers Near Me - Glendale, California

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Bought this 2023 C8 corvette at Glendale Nissian . Jessy was very helpful and knowledgeable in regards all the questions and concerns I had regarding the vehicle. He Gave me an amazing deal which led to the purchase of my dream car. If you stop by Glendale dealer ship make sure you ask for Jessy! read more

Glendale Nissan - 2023 C8 Corvette - Car Dealers Near Me - Glendale, California

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So from the very first call we spoke to Nino and he was so helpful we went into the dealership and we were helped by him and Kevin. Both of them were so kind they felt like friends ! Extremely nice, professional and helpful. We were happy to leave with the car we called about and couldn't be happier. Every step of the way.... No matter who we talked to, they were all so nice and helpful! We highly recommend this dealership and will definitely be back if we are in the market for a new or used car again! (Btw guys we LOVE our new Rogue !) -Mike and April read more

Well I took my car in for a recall for the hood latch. When I got there my check tire warning light was on so I asked that they take a look at it for me. "Yes no problem" he replied. When I got back into my car to drive off I noticed the light was still on so I asked this guy about it and he said oh there is a nail in the tire. I said was someone going to tell me that ??? He said its written on your paperwork, I said can you show me and of course it wasn't there. He had to take car back in to recheck it. So it came back and he said oh there wasn't a nail but light off now. Needless to say I did not have much comfort after this interaction so I ended up taking my car to a tire shop and having them check my tires just to be sure. This is not my first incident with this dealership where it feels like they just make up responses with without really knowing. They did the same thing to me right after I purchased my vehicle regarding my tires. Sadly this is the closest Nissan dealer to me so it's convenient but I don't really have too much confidence in how they perform their maintenance checks. Seems a little sloppy when you consider that our cars need to be in safe working condition read more

The staff here is fantastic. This is my first buying experience using financing. Met John when I first walked in to the show room to check in at the desk. I knew which cars I wanted to see so he brought keys for each model so we could test drive as soon as I was ready. He is very knowledgeable and provided great insight to features I hadn't even considered. After the test drive he offered to run some numbers with no pressure. As he collected the required information, it felt more like a friendly easy conversation. He worked with the numbers I had hoped for. Manger Eddie came over to address some questions I had in a way I fully understood and was able to do what he could to meet my desired payment range. This is a major first purchase for me so it was definitely nerve racking, yet made to be extremely easy. Joshua wrapped up the monies and contract explaining the difference packages of services it all get easy and friendly. He even added discount for AAA and Costco. I have purchase cash at other dealerships and didn't not have such and easy going experience. All in all, the experience took only 4 hours. read more

Thanks to Peter Samson our salesman and Ruben and Marcelo the managers , great workers

So, I'm finally able to write a little review of this dealership. Went in a month ago. I was shopping for a used Infiniti QX60 or the Nissan Pathfinder counterpart. I was across the street at the Infiniti dealership (very nice people and not sketchy at all) but they didn't have what I was looking for available. So I thought I'd run across the street and check with these Nissan guys. They didn't have any pathfinders but they did have a used QX60 that had a lot of premium stuff I'll admit. I checked it out and sat down to talk price. The guy told me they needed to add about $5k to the price for the special paint coating, anti theft device and something else, which is more than usual but typical (I've been buying cars at dealers for a LONG time and they all do this. NOTE- YOU CAN REFUSE THESE! They are cheap additions that literally cost a few hundred bucks if you bought them separately but dealers mark them up $1000 or more!). So he scribbled a bunch of numbers on their 4-square page that I couldn't read and says the final price was about $46k! Now, mind you, the sticker price was about $31k, so with the $5k in extras I was expecting him to say $36k, so my initial reaction was a perplexed laughter as I could have walked back across the street and bought a brand spanking new one for that price. I asked him where the hell he came up with 46k and he said they had to add another $10k. I said this wasn't going to happen and got up to leave, at which point he insisted I talk to the manager and ran to get him. I obliged another couple minutes because I just had to hear this one. Manager comes out and literally said to me that the $10k extra was some sort of car shortage surcharge! I laughed and just told him we were too far apart and I wouldn't waste my time anymore. He hounded me for a counter offer so I obliged and told him I'd give him $24k for the car, straight up cash - without the paint coating/theft device. He said I was insulting him, to which I basically replied that he insulted me with his $10k BS surcharge! In the 20 seconds it took me to gather up and get up to leave, he basically worked his way all the way down to $29k. I said no and left. I've bought a lot of cars at dealerships over the years (about 30) and I actually enjoy "negotiating" with these guys and have even been offered a job a couple times. I've seen a lot of BS, some understandable and some rather ridiculous (one dealer actually told me they couldn't remove the anti theft device after telling me that they added it themselves in the first place. It's a small box that plugs in somewhere, like a usb drive). And I can respect they want to negotiate as high as possible cuz they want to maximize their income. But this one took the cake as I've never had a bigger pile of bs shoveled my way by a dealer before. I also saw other dealers in there with other customers and took note of the really derogatory manner and high pressure they were doling out. I've never really been so insulted/alarmed by a dealership's practices so as to feel the necessity to write some sort of review, especially this long, in all the years. But after coming here, I knew I had to write one, in fact it was my duty. DONT GO!!!!!!!!!!!! read more

Unfortunately, this dealership does not escape the fate of an typical sketchy, dishonest, luring technique when it comes to car sales. A deal agreed upon over the phone was altered and couldn't be agreed on when the customer showed up as agreed. Simply disgusted with their lack of human decency and professionalism. Buyers BE AWARE read more

My grandmother came here to buy a used 2017 grey Nissan Altima and she had the car for only one week when she started to have major car problems. At first they tried to make her pay for getting the car repaired then she threatened to sue them because the car was involved in a major accident and they didn't think to inform her or show any of the information on the car facts, the head manager came out his office and asked her "how can we make you smile?" ()and then offered to fix the car and put her in a rental with no pay. She ended up getting the car fixed from them and decided to file her papers anyways. She wanted to drive the car but didn't want to at the same time because she didn't feel safe. She ended up buying a new car but she wants everyone to be careful buying a used car from them (wanted to give them 0 stars but sadly that's not an option) read more

Disappointing. How does a car dealership ruin its relationship with a customer? Learn from Glendale Nissan. Stepped in to check out the Nissan EV Leaf. Didn't know Nissan had just launched a brand new Rogue and its new revamped Sentra. Didn't wanna try the Rogue since its too big for my needs, but thought I'd try the new Sentra. The guy refuses to give me a 2nd car to test drive. Reason? Can't give 2 test drives to 1 person ((granted.. due to covid times). Well, we said, we are 2 people here... can you let us test the car under the 2nd person's license? Nopes, he says! I'm feeling my blood going to my temples, but I calmly ask the guy to call the Manager. The Manager comes and has the exact same verbatim response! Not a single soul other than us in the lot but he wouldn't make a concession (which wouldn't be a concession in the first place!). So now... instead of the Nissan Leaf, I decided to go with a Chevy Bolt instead! Thanks Nissan! read more

It's just overvalue, labor, service, parts, not even include a car wash, or only when they want to. Just look somewhere else I recommend magnolia car wash and detail. read more

I used to go to Nissan of Van Nuys, since I bought my truck, they lied to me from the day I got it (they did fraudulent activities. Luciano and Hugo are rude, unprofessional people. At Glendale Nissan Andre, (servicedept) Daniel (parrs) have been very pleasant. On my last visit I met Mr. Godine (Service Mgr) who was very professional and eager to please my car needs. I'm going to keep going back and definitely buying my next Nissan here. read more

Just got my 2023 Nissan Kicks over at Glendale Nissan and I must say, when you're ready to purchase a vehicle DO NOT HESITATE to head on over to GLENDALE NISSAN. They gave me THE most amazing deal. On top of that, they are the most kind and courteous team I had ever worked with. I had the best experience here and huge thank you to Chris, Louie and Lauren for helping me every step of the way. As a loyal Nissan customer I highly recommend this dealership. Thank you to Shabi their GSM for the greatest deal! Appreciate you all read more

We bought a Nissan Altima and the staff particularly the Manager were down right rude. They were pushy and when I went back with my wife to go over the contract the Manager suggested in a not to subtle way that my Aunt and wife were stupid. It wasn't until I told him that I was a Manager and understand that the customer is always right and his attitude sucked that he finally started to treat us with a little respect. Whatever the deal is I would never go back to this lot and would never recommend them. The Manager is an arrogant jerk and should be trained in customer services immediately. read more

I was there to pick up my car from services department and inquired about getting a new car. They had me waiting a long time with the sales department. I didn't get a new car and service department had closed for the day. When the sales team realized I wasn't getting a car, they didn't care to leave me stuck and told me to just get an Uber. I paid for an Uber home. I came the next day to pick up my car from service department and they were trying to persuade to get a new car. While waiting for finance consultant, I was talking to someone on the show floor who let me know about a coupon online. The sales person came over and told us we couldn't talk with other clients, and "share personal information", whatever that meant. So I was upset and just left...bought a Jeep I love somewhere else!! The NERVE OF THEM TO TELL ME WHO I CAN TALK TO!! read more

I started shopping for a new car today. Glendale Nissan made it happen the same day. They have the most responsive staff. Josh was really helpful. Ask to speak to one of the twins. I would definitely recommend to friends and family. read more

Beware. They will take your money and trade in car without fully financing your new car in agreement with their bank and then they will act like it's no one's fault shifting blame to each-other. Massive waste of time dealing with them in general. Everyone works slower than a snail. I'm very surprised with the amount of 1 stars that people still patronize them. Not me ever again. If you're looking to waste time, money, patience,be horribly embarrassed, and treated like a criminal, then this is the place for you. 0 stars. Terrible way to run a business. read more

The initial salesman was courteous, good customer service in general. After test driving couple of models and walking inside the dealership, another man approached us saying he was a manager. He was very pushy and would repeatedly tell us he would not give us the price LISTED ON THEIR WEBSITE, even after he would tell me show me, show me the price" and literately made me search it. He would also add some "accessories" and would not give us the option to remove them. His whole approach was not right. He even talked down to his salesman in front of us, and even other customers walked out on him. We had travel over 30 miles to this dealership for its competitive prices. But it just got us nowhere. There were some good people there, but at the end we walked out for the reasons listed above read more

I leased a car for my brother in law and I was a cosigner. They told be because my brother in law just got a SSN we can't get his credit score today, let's sign the lease today under your name only and tomorrow we will add your brother in law for sure. I specifically asked them are you sure we are not going to have any problem and they promised me everything should be 100% find without any problem and changes. Next day I called them and they told me that to add him to the lease they have to increase lease monthly payment from $410 to $460 and reason was because he doesn't have credit score. I told them 1000 times before signing lease and they said it is not an issue, your credit score is perfect and there is not problem. Now I am calling to sales person John who was helping me and the doesn't answer my calls. They just make a sale and after that any promise will not happen 100%. Horrible place and horrible staff !!! Those people are 100% lier and not professional. I will never do business with them and don't recommend anyone!!! read more

I was looking at a car that they had online and called in to see if they still had it. Set and appointment with Cristian and he and his team got me the car that I have wanting. Gave me a great deal on my trade in and with financing. Thanks guys for all your help and for helping with this big step that I was hesitant to make. Looking forward to doing business with you guys in the future. Will definitely recommend friends to come on over and check it out too. read more

Glendale Nissan - Car Dealers Near Me - Glendale, California

Went here to try to pay off our car at the end of the lease. They were shady and dishonest. Out of the blue they wanted $1,495 in fees just to pay off our car cash! They said b/c the car was worth a lot more than they had expected 3 years ago in our lease contract they were adding the extra $1,495 on top of the $300 purchase option price. We asked them to show us where in the contract or their policies it said we owed that extra fee and they wouldn't produce anything. If you feel like dealing with shady sales people and robbery, go here. Otherwise, do your research. We ended up going to a dealer that stuck to the terms of the lease and didn't rip us off. read more