My mother was recently in the market for a new vehicle and decided to check out the Tiguan. It was a very busy Saturday and there were no salespeople available but we happened to catch a service adviser, Michael Price, leaving for his break. I mistook him for a sales rep, but he was very eager and happy to assist and showed me a few vehicles including the Tiguan even after explaining he was a service advisor. I told him a few times I didn't want to disturb him and I'd wait for a rep, but he was so kind, thoughtful, and exceedingly helpful. A big kudos to Mike, and five stars for his patience, knowledge, and extraordinary customer service! He had no ego, and went above and beyond - setting the standard for how all employees at Volkswagen should behave. Cheers, my mother is very happy with her Tiguan! read more

I had a terrible experience at this dealership. I brought my car in for routine maintenance, and when I picked it up, I noticed that the passenger-side rocker panel was damaged. I spoke to an employee, and he admitted that they had accidentally caused the damage. When I asked how they planned to resolve the issue, he told me not to worry and said I could bring the car back and they would fix it in one day. However, the situation turned out very differently. I left my car with them, but they did not provide me with a loaner vehicle, and the repair ended up taking an entire week. As a result, I was unable to work, since my income depends on having a car. Because of their mistake, I was left without a source of income for a whole week. read more

New Century Volkswagen - Car Dealers Near Me - Glendale, California

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Working with Ramy and Jonathan was a breeze Very friendly and informative Ramy was very intentional and warm nd made sure to ask as many questions to make my buying experience pleasant. Jonathan was very knowledgeable and made sure to explain thoroughly my financials regarding my new purchase! While keeping a smile on his face, very good at his job and very very helpful! I would definitely recommend the both of them when coming to purchase your vehicle. I love my new car and look forward to the future. read more

Thank you, Ramy, and the entire team at New Century Volkswagen Glendale, for the excellent service during the purchase of my 2026 Volkswagen Jetta. Ramy was professional, knowledgeable, and took the time to explain every detail of the financing process, making everything clear and easy to understand. I truly appreciated his patience and commitment to providing outstanding customer service. I also want to thank everyone at the dealership for their courtesy, attention, and professionalism throughout the entire experience. Purchasing a vehicle can be stressful, but your team made it a smooth and pleasant process. I highly recommend New Century Volkswagen Glendale to anyone looking for exceptional customer service and a positive car-buying experience. Thank you again!!!!! read more

I brought my 2008 Volkswagen for a diagnostic test, which was $235. My car was having the issue of just turning on and shutting off, I got a first opinion from a random mechanic and I was told that the key just needed to be reprogrammed, which is a very common issue with Volkswagen, as I've been told. I wanted to get a 2nd opinion from the dealership because well, you'd think it be a real professional opinion. I get my car towed there, after 4.5 hours of waiting, they told me that there is nothing they can do. I was told the instrument cluster, no longer works, which is why my vehicle doesn't start. I was also told that Volkswagen no longer makes that specific instrument cluster for my vehicle, so the car is done for. That's what the technician told me. He said that the car isn't worth fixing and to just get rid of it. Me being oblivious, because I don't know anything about cars, completely believed it since I do own an older car. I paid the $235 and went about my way. I realized on my receipt, they didn't even write what they did for the diagnostic test. The next day, I called and asked them to send me an email about what exactly the issue was and an explanation of it and the person on the phone asked if the technician wrote it on my receipt, which I obviously said no too. He says he'll email me what the test concluded, I never received it. I called back a day later and got the same response. Still, never received it. At that point, I stopped calling because they obviously didn't want to help. Flash forward 2 weeks later, as I was getting ready to junk it, after being told nothing can be done. My stepfather took it to a mechanic who specifically works with European cars, he tells me the instrument cluster (which was what the dealership told me was fucked up) was perfectly fine. All I needed was for the key to be reprogrammed. So not only did they completely lie to me, but the fact that they didn't even try is completely baffling. I will never come here again. read more

Took my Atlas for my second service and although I arrived a little late, Luis the service advisor still received us with such welcoming customer service. He is very helpful and mindful since I had my children with me. He accommodated us even though I was late to my appointment. My car was ready to go after a hour in a half and helped me put my stroller into my trunk. Luis is helpful with great acts of kindness, I can surely say I will be back for my third car service. Thank you! read more

Anthony helped me out with my tires today, he was extremely helpful, kind and time efficient. I will definitely be returning!

I visited several dealerships in LA, but my experience at New Century Volkswagen Glendale was by far the best. From the moment I walked in, the showroom was clean, the staff was friendly, and there was absolutely no pressure, which made the whole process very comfortable. Compared to the other dealership right next door (which was loud and hectic), New Century Volkswagen had a calm and focused atmosphere where I truly felt that the dealer was paying attention to me. My dealer, Viken Guemidjian, answered every question patiently, responded quickly to messages, and never pushed unnecessary add-ons. Instead, he showed an open-minded attitude, trying his best to meet my needs. The whole process, from start to finish, was handled carefully, quickly, and smoothly. Shout out to Viken! Even after the contract was signed, he continued to check in to make sure I was happy with the car and the overall experience. You can really feel his pride in representing Volkswagen, and that makes a big difference. If anyone around me asks about buying a car, I would not hesitate to recommend this dealership and Viken. The pricing and conditions were explained transparently, which built a lot of trust. Overall, it was a stress-free experience, and I drove away with the right car for me. If you are considering buying a car, I can confidently recommend New Century Volkswagen, and especially Viken. read more

New Century Volkswagen - Car Dealers Near Me - Glendale, California

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During my visit, I noticed that my service advisor Luis had a strong odor of alcohol . it made me uncomfortable and raised concerns about professionalism and safety.I hope management investigates the situation and ensures employees are fit for work. read more

I cannot recommend this location enough! I wanted to shout out and thank Jay P who helped me sometime back in maintenance and is the main reason I continue to return to this location. This time I want to thank first, Anthony A aka Tony, for his service in maintenance on my previous 2023 VW Taos-kind and supportive, made dropping off my car really simple and was able to refer me to Ramy to have him answer some of my questions and concerns about my lease. Secondly, thank you to Jonathan in finance who was extremely patient and helpful. He listened and guided me in selecting what was best for my newest car without making it feel like a hassle or impossible to stay within my budget. Lastly, a huge thank you to the most valuable person that truly helped me with obtaining my newest baby, Ramy! Ramy made the process of being able to get out of my previous lease with such EASE. From the beginning when he was referred by Tony, he came and introduced himself and then stated he needed to take care of something and would return. He did so promptly and more importantly already had a solution before I could start addressing the questions and concerns I already had in mind. Ramy is young but extremely knowledgeable, calm, has a friendly demeanor, and professional. He made my experience that I was dreading to face become such a smooth process, efficient, and overall enjoyable. Ramy has exceptional customer service!!! read more

New Century Volkswagen - Car Dealers Near Me - Glendale, California

DO NOT BRING YOUR CAR HERE FOR SERVICE -- ESPECIALLY IF YOU'RE A WOMAN. This has been the worst experience I've had with any dealership. I had my rear brake pads and rotors replaced here last year. One year later, I took my car to another dealership and was told I needed to replace them again -- which made no sense. To verify, I went to a trusted auto shop, and they showed me the left rear rotor was severely worn, while the right one looked new -- meaning they only changed one side. That's completely unacceptable and goes against industry safety standards. Rotors should always be replaced in pairs. When I confronted the dealership, they offered excuses and refused to take accountability. They told me I'd have to pay for the replacement, even though the issue was clearly due to incomplete or dishonest work from their side. Last year, when I originally came in for service, I had a scheduled appointment but still waited 5 hours, only to be told I had to leave my car or come back. Meanwhile, walk-in customers were being helped before me. I also purchased a 2-year maintenance plan, but they claimed I had already used it. Only after I provided proof of purchase did they admit there was a "system glitch" and suddenly "found" my records. Very suspicious. This whole experience has made me feel ignored, manipulated, and taken advantage of. I'm incredibly disappointed -- especially as a woman, I felt dismissed and not taken seriously throughout the entire process. Avoid this dealership. They do not take responsibility for their actions, and their customer service is awful. I regret ever trusting them with my vehicle. read more

New Century Volkswagen - This is how bad my rotor is "only after a year "---- and they're claiming they changed it. - Car Dealers Near Me - Glendale, California

I have no idea how this location is still running due to the awful service. My engine had issues so my bf accidentally dropped it off to this location. They told me my car was ready so I came to pick it up only to see that the check engine light was still on. It's like they didn't even make sure it was good to go. Was told I would get a rental the next day. Next day comes and it was IMPOSSIBLE getting a hold of someone. They ignore you on purpose. Finally after literally calling 20+ times they pick up right before they're closing just to tell me that they don't have a loaner car available. It took 3 months for me to get my car back. No updates. I had to pull teeth to get updates. Never coming back here again. read more

For the Last 20 years I trusted my car repairs to VW on Brand Blvd. Until this last visit. I had my gas cap light come on then the engine light I took her into the shop with my Favorite Service Agent Alex O. he ordered a new gas cap for $381.00. I took the car back to the shop once the part arrived, and over the weekend the Gas cap light comes on again, then of course the Engine light. I opened the gas cap removed and replaced it hoping this would help to make but not so much the engine is still on. I called and left word on Alex line and day two no one has called me back since. I will in the future try another dealership. This is insane and the stupid light is still on. read more

I'm doing an updated review and can honestly say I continue to have a good experience here. They have excellent customer service and even send you a text with a complete analysis of your vehicle and any findings/services it needs. They do not do anything until you approve it. I also love how it includes a video of the work they've done on your vehicle. The promises are always clean and presentable, including their restrooms. They have comfortable seats and a great lounge area with complimentary coffee/tea, popcorn, TV and Wi-Fi. I love this location and hope more VW owners can trust this place because I do! Mike P. was the person that assisted me this time around and I had a great experience/interaction with him. read more

Worked with Ivan at New Century VW and he made our process so easy and seamless! In and out in 2 hours. Michael the sales manager was also great! 10/10 recommend read more

I came in to the service shop almost 90% sure my exhaust system was broken, and on top of that I was not getting any heat. I have my own code scanner and can do research, I found it was a common issue in the TDI for the heater core to go bad, and in turn, not be able to burn off the diesel particulate in the exhaust. They convinced me it was only a fan that needed to be replaced, and that heat was just not being distributed properly. I quadruple asked that it would fix the problem, that the heater was in fact ok, and I would not need to replace the whole exhaust. They insisted that was the only fix They charged me $2700 on my first trip in with the expectation that it would solve the cars issues. Check engine came back on within 10 minutes of pulling out of their lot. When I brought the car back in, they told me my heater core was damaged and needed repaired. They charged me another $1200 on this trip in, again with me asking if that was the only fix needed, or if the exhaust system was actually broken. The light came back in AGAIN and this time they FINALLY told me the exhaust was cracked and they charged me $4000 to have the whole system replaced. My car only lasted 10 months after these repairs. It has been sitting in my driveway for the past 2 months with exhaust problems. I would have never fixed this car if I was told up front it would be $8000 in repairs. They only gave me a 6 month warranty on parts so I'm out of luck if I go back to them. read more

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Where do I start? First off, I have been a VW driver for at least 20 years. This dealership used to take care of me and my first VW since 2009. Somehow the service here at this dealership has gone downhill. I got a brand new car here and their sales team and service department are very bad at their jobs, and the customer service sucks. read more

Some of the best service I've had in all honesty, very friendly environment. I was helped quick and the process was effortless.

The good news is that they can probably fix your car. The bad news is that they broke my engine cover and intake shroud when they did. The worse news is that they did not tell me they did it, so I found out when I opened the hood a couple weeks later. The worst news is that I have sent pictures to two different reps, made multiple phone calls and follow up texts, and they have made no effort to reply, let alone repair the damage they did. If it is choice between this dealership and DTLA VW, pick this one every time, as VW of DTLA is unethical and mechanically incompetent to boot. New Century is just unethical, so document your car and visits, and do not expect them to disclose anything that might have gone wrong... read more

Nathen was a great help with working out all the details on my Taos. He took the time to explain everything clearly and made sure I felt confident in my choices. Michael communicated exceptionally well throughout the entire process and helped me finalize my deal smoothly. Overall, the team made the experience easy and stress-free, and I couldn't be happier with my purchase. read more

DO NOT COME HERE FOR SERVICE! The TLDR version of my experience here is that I brought my car in after the check engine and EPC (electrical) light came on. After two costly repairs, a battery replacement (they didn't actually test the health of my battery during the $199 diagnostic exam of my vehicle and my car died on me the day after picking it up from them), and my car no longer being able to be driven, that's when they decided to finally see if my car was having an electrical issue. Throughout this process, I picked my car up three times. The day after I picked it up the first time (after a costly repair), my check engine and EPC light came back on. The next day my battery died. I then returned my car to the shop. The second time I picked up my car from them (after weeks of having to chase them for updates on my car, weeks of it not driving because of work THEY did on it, and another costly repair), I drove it for 30 minutes and the check engine light came back on. Also a new issue appeared, the gauge for my gas was no longer accurate. So I had to return my vehicle to them a third time. Their team not looking into the electrical issue of my car until after two parts were replaced, when an electrical warning light was the reason I brought my car into the shop proves that they were negligent in the state of California. Throughout this process, I had left 3 separate messages to speak with the manager of New Century Volkswagen with no reply. Their shop is registered with the California State Department of Consumer Affairs which makes them in violation of The Automotive Repair Act of 1971, specifically section 4. If you're familiar with my profile, you'll see that I've only ever used Yelp to write 5 star reviews, but I felt the need to share my experience and warn other consumers. Save your money, and save your time. There's a reason their Better Business Bureau rating is a D-. I have copies of every message and email and I am taking them to court. **Update 6/16/25 - Dawn's comment below isn't accurate. The bottom line of this whole thing is that the day after I picked up my car from NCV, after the first repair of this whole saga, my car wouldn't turn on and was not drivable. Not sure what they're trying to accomplish by lying and telling half-truths when I have all the receipts and every message in writing. read more

New Century Volkswagen - Car Dealers Near Me - Glendale, California

Sergio, $13,000 on top of sticker is a scam. I hope the car sits on your lot collecting dust until you come to your senses. -A multi car owner/buyer who's not gonna be scammed read more

Ramy Badrawy (Portfolio Manager) was incredible! I never felt pressured and was informed along the way in the shopping and buying process. Thanks for a super comfortable experience with something that initially felt so daunting! read more

New Century Volkswagen - 2025 VW Taos! - Car Dealers Near Me - Glendale, California

I've never left a Yelp review in my life but I've had such a horrible experience dealing with the Glendale dealership that I felt like I had to. I'm in the midst of trying to sell my car and I brought it in to fix a small problem with my electric lock system, a problem that my mechanic said only the dealership would be able to handle. They told me it would be done in a matter of days. Somehow they managed to break a door latch when they were on their way to fix the problem. 6 days after I dropped my car off they placed an order for a replacement part to fix their own mistake. My car has been stuck there for 5 weeks now and I've lost my buyer. I was given an ETA of May 10th for the parts arrival. I've had to chase them down every step of the way for updates and any kind of communication. Every single time I call the person that answers the phone says that my case manager is "sitting right across from him but he's on the phone right now, will make sure that he calls you right back with an update." He absolutely never ever calls me back. I've tried to get a manager on the phone but even that has proven impossible. I can't believe I'm going to have to pay them after holding my car hostage with totally inaccurate ETAs, not calling me back, all after creating a problem through their own mistake. Avoid bringing your car here AT ALL COSTS. They do not care and they do not want to talk to you. I've never had a worse experience. read more

Spent a bunch of money and time, only for them to tell me that they needed more of my money and time to buy unnecessary VW factory parts, and install said parts. I wasted more time attempting to negotiate a fair solution with them, but no dice. Went home and fixed the problem myself with a flathead in 15 mins. read more

Shopping for a used Tiguan and I found New Century to be honest and straightforward in their sales practices. We worked with Viken G. and he is a great sales representative. Always returned calls and listened to our needs. read more

I live in Downtown and prefer driving to Glendale, for service is amazing, The best. the personal service, make me fell like family Do do an apoiment very easy. Price very good. Jay P. best service ever. I will be a customer for life read more

I went to purchase windshield replacement from New century Volkswagen service department today. They were very friendly and helpful. They even helped me with the installation right on spot. Thank you for your care. read more

This is our third VW because of their reliability, and this dealership exceeded expectations. Ramy Badrawy took the time to understand our needs and financial goals, securing a rate through VW Financial--saving me over $4,000 compared to my credit union's offer. He truly worked in my best interest, not just for a sale. The attention to detail was exceptional--fueling my tank, fully detailing the car, and even gifting a VW accessory bag. The service team was just as impressive, with a seamless check-in process and great customer care. If Mike Price is the service manager, credit to him for leading such a motivated team. If you're on the fence about buying here, know that they don't promise miracles, but they do their absolute best. Professional, efficient, and customer-focused--highly recommend! P.S. You'll see Vlad walking around, greeting everyone--it truly makes you feel welcomed! read more

Buying a car with Ramy, Mike and Jonathan was the easiest car buying experience ever! I felt looked after and got a great deal! Service dept is also top notch. I would highly recommend to anyone who likes an easy and pleasant car buying experience. read more

I wish I could give 10 stars. The manager Michael is the kindest, most honest, friendly, and delightful person. The sales folks, Ramy and Jonathan, are so helpful and down to earth. They really listened to what I needed for my son and bent over backwards to meet our needs. If you are looking to buy a VW please go here - you won't regret it. This dealership is full of the kindest most down to earth and friendly folks. I will trust them with every future VW purchase or trade. read more

So... they listened and made it right. It took effort to get there, but they made it right. Why not five stars? I lost a day of work more than once so they could fix it. They do, and I'm so excited for that (Mike Price, my service guy, was great). But I had to work for it. I had to be put out by it. I appreciate that they made it right. read more

Quality Customer Service and follow through! Luis Carlos from the Service Department understands what it takes. Highly recommend if you own a VW and want it done right the first time with the Service Department that understands what it takes to make customers feel welcomed with trust. read more

As a two-time Volkswagen owner, I am extremely upset and disappointed with my recent experience. My vehicle is still in the shop and has now been there for three weeks, after previously being in the shop for nearly a month, yet no courtesy vehicle has been provided at any point. I understand that vehicles can break down and I have been reasonable and patient throughout this process, but the lack of empathy, communication, and effort to assist has been unacceptable. The dealer did not want anything to do with the situation, still waiting.. read more

New century Volkswagen has zero customer service. I've been waiting for almost a month for the service manager to contact me. Never did. I opened up a better Business bureau case, Better Business bureau responded to me saying this business has not responded to our multiple messages and requests to help fix your issue. This should tell you everything you need to know about New century. They don't care. read more

Ramy Badrawy - Portfolio Manager was very nice and professional, in what he does. He was able to get the car the very next day, with everything that I wanted. He even checked and double checked with me a couple a times to make sure if that was the right one. He was very patient and very polite with me/with us, through the whole process. I would recommend him 100%. read more

Had a wonderful experience purchasing our new vehicle this month, especially as we approached the end of a lease just as the current car purchase climate was getting out of hand. Our sales associate (Ramy Badrawy) was absolutely incredible in providing a low-stress, low-pressure experience. He was very direct and upfront about what he could or could not do for us, avoiding the usual car salesman BS I prepare for when buying a car. And even after purchase he followed up regularly to make sure we were not having any issues with the vehicle even though they'd already been paid and could have just forgotten us like other dealers often do. read more

I am not at all pleased with this company. We had our ID.4 in for regularly scheduled maintenance today. When I got back home my car wouldn't turn off. After many attempts to reach anyone at the dealership by phone, the person who finally answered said he wasn't successful in reaching someone at their service department, but would try to have someone call me back as soon as possible. Due to this business's total lack of regard for proper customer service and communication, I have decided to severe connection with this dealer. I have never been so discounted and treated so poorly. Dawn V has no idea how to respond to a negative review. Nobody ever called to find out what the issues were. I'm done with New Century Volkswagen! read more

First of all I want to say I have paid thousands of dollars to this location for service over the years in LA and never received terrible service like I did yesterday and today. Michelle the receptionist is rude and saw me calling but refused to answer the phone. So much so I had to call the sales department to get them to ask her to answer the phone. They ripped me off and my car still wasn't fixed when I left there after taking my money. They rushed through the fix and charged me a ridiculous amount for labor. I am warning anyone who goes here to take precautions because they only want to scare you into spending a lot of money and won't truly fix your care. read more

Mike in the service dept is the best! I trust him and he's the reason I bring my 2015 VW beetle here.