Such a rad experience! I haven't ever been to a "secret" store before. But now that I have been to Bodega I want to find more. My kids and I all got some cool merchandise here. I actually got a super unique wedding ring that I always get compliments on. My daughters got some shoes they could only find on GOAT. Stop here if your in Boston, you'll be glad you did. read more

Terrible fulfillment time for online orders. This retailer has no intentions of meeting their own guidelines when it comes to delivering your orders. DO NOT believe their delivery expectations. I will never order from any of their locations or online stores again. read more

Cool store with great "hidden in plain sight" storefront concept. As you walk in, their is an automatic door to the actual clothing goods - pretty cool! My bf and I got tshirts, and the employees were nice and helpful. read more

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I placed an order for a $300+ jersey on 12/13 for a Christmas gift.... It has yet to even ship!!! Every time I reach out to support they send me a generic response stating that fulfillment of orders can take up to 10 days with no specifics about my order. Then they keep sending me links to rate their service so here you go!!! The service is terrible and I am about ready to report them to the Better Business Bureau!! If I could rate them a ZERO I would! read more

DO NOT SHOP HERE! I would give negative 100 stars if I could. Do NOT order from these people!!!! I wish I would've seen the reviews first! Like many others, I ordered shoes weeks ago, they took forever to ship, then they were wrongfully marked as delivered (stolen) and I never actually received them. I've emailed Bodega Store multiple times, and was basically told the problem is between me and the courier, they have nothing to do with it, and ONLY if the carrier admits they didn't deliver, will I get the amount they insured it for, which is less than HALF of what I paid. Everybody knows mail theft via couriers is at it's HIGHEST during this time of year! So for my refund to depend on them admitting their own theft, is insane! But they were unhelpful and dismissive, making it clear they didn't care at all, and would only refund part of the order IF the carrier admits they didn't deliver it. Anybody who online shops, knows how unlikely and ridiculous this is! When does a carrier ever admit to stealing a package?! The "manager" and the rep I spoke with were both rude and unhelpful, in addition to lying about what their policy states! It actually does NOT state in their website's policy anywhere, that they will only refund the insured amount, and their policy also confirms they shipped my item via the wrong courier in the first place, as the couriers are different for regular domestic addresses vs PO Boxes. Not to mention they shouldn't be insuring packages for less than HALF the worth of the contents! I have NEVER experienced customer service this poor. Any time I've had an issue with delivery with other companies, they simply refunded and apologized for the trouble if they couldn't replace the item. Bodega Store is REFUSING to give my money back in full, if at ALL, even though I reached out immediately about the missing package, and filed a claim. THEY chose the wrong courier based on their own policy, and refuse to assist or refund me in full. They were supposed to ship my package via UPS (this is their policy!). They didn't, and now my package has been stolen, and they are refusing to give me a full refund. At this point I am reaching out to Jay Gordon and Oliver Mak via email, and reporting this to their CEO's, before I move on to the Better Business Bureau. Thankfully I have a pretty large following via my social media handles, and can warn many others about this company before they make the same mistake many of us did. Please please PLEASE, do NOT order from this company!!!! Their customer service is horrific, their shipping is awful, and if your package is stolen they will basically take your money! ***And @ Bodega, do not even BOTHER responding to me in this review. And don't come here saying this is a "false review" like you've done others. 85 PERCENT OF YOUR REVIEWS ARE NEGATIVE, it's clear YOU ARE THE PROBLEM. Multiple reps have made it clear they have no intention on refunding me in full or helping me, and have been rude enough via email. The other reviews here confirm your service is terrible! Don't reply here pretending you are a stand-up company, and want to rectify the situation. It's clear based on these reviews that scamming people out of their money and having bad customer service, is the regular for you. EIGHTY FIVE PERCENT of their reviews on Trust Pilot are NEGATIVE! BUYER BEWARE! read more

They have asked me to rate my experience. Very sad as I love the store and I love to support business like this. Unless you are going to purchase at the store do NOT buy online. Takes over a month to get an order and you will not be told this prior to making a purchase. I honestly feel bad as I don't understand how business can afford to keep being lazy about order fulfillment in the world we live in today. Bodega you have to step it up taking over a month to deliver goods in todays world, there is just no excuse. read more

Living in NYC we've got some pretty great stores, but I love the concept of Bodega. They have a pretty good selection of gear and kicks but still walked to my favorite Boston spot Concepts since they had ladies clothing. The selection here was super limited, but again I liked the store and would definitely comeback read more

What a terrible company! I ordered an item, and have been waiting quite some time. Then, I receive an email stating that they oversold the item and it is no longer available. Are you kidding me? There wasn't even an apology in the email. What a badly run and cocky company! read more

Bodega has the worst customer service. I bought shoes for my daughter that were too small. i wanted to exchange or return them. i dont live in boston. got the runaround for months and finally gave up. you have to return store-bought items in person. how does that make sense for those that don't live in boston? the store is a scam and service is a joke. enjoy the read: ME: i bought shoes in your store for my daughter and they are too small. how can i exchange them? THEM: Hey Jason, did you purchase the item in stock or Online? ME: in store THEM: Got it, all In-Store purchases can only be handled In-Store; same for Online Orders they can only be handled Online. Best way would be to stop by the shop and have the team look into this for you . ME: i dont live in boston THEM: Understood, all In-Store purchases can only be handled In-Store unfortunately ME: That makes no sense. i should fly to boston to return $60 shoes? Are you serious? This is your response? I ask if I should fly to boston and this is your response? Please connect me with your supervisor. THEM: Hi Jason, so we are clear. All instore orders are to be dealt with instore only. Our online business is not connected to what happens in store purchase wise. Let me know if you have any further questions. ME: Please put me in touch with a supervisor at the store location. THEM: Jason, you would have to contact heven@bdgastore.com later...ME: This is my 3rd try. will anyone be responding? THEM: Good morning Jason, I am away at the moment and have been for a week now. I will get back to you when I'm back in office tomorrow. Apologies on the delay here. Be in contact soon. -Heven ME: Following up. THEM: My name is Heven I'm the store manager at bodega. Would you mind sending me a copy of your receipt so that I'm able to look up your purchase? I'll do everything I can to get this resolved for you today! Apologies for the struggle but I do have to mention that is our policy so the customer service rep isn't giving any misinformation. But again, I'm going to do what I can for you. Heven back and forth and months later THEM: Alright so after talking it over with our HR/Accounting department there are a few things I need from you/need you to know. 1. I still need an actual photo of your receipt as it is our policy for any and all returns and exchanges vs a screenshot of your statement. 2. If it is over the 2-week grace period, we do not allow returns which is also our policy. 3. Exchanges are possible if we have the item in our inventory, that is why it is important to get your exchanges taken care of in the grace period. Our inventory changes every month. I did check to see if we have that shoe at our Boston store and it has been transferred out of our inventory to online because it is now on sale Let me know if you have any questions Heven avoid buying anything here at all costs. read more

Ordered on 12/12 for a Christmas present. ON 12/21 they printed a shipping label then went on vacation. Never received the order. Not a business I want to deal with in the future. read more

What an adorable store. Seriously, you'll be pleasantly surprised when you walk in. Behind the unassuming drink machine is a super cool looking store. Bodega carries male streetwear predominantly, but there's a section in the back dedicated to females. I wasn't expecting to walk out with anything, but I ended up making an awesome, unique purchase that I cannot wait to wear. The employees are eager to help customers. I found them to be quick, friendly, and impeccably dressed. For a very cool retail experience, definitely check out Bodega. You'll win all your cool points for the year in one day! :) read more

Bodega - Coolest store concept ever! - Shoe Stores Near Me - Boston, Massachusetts

no real customer service. just automated emails and they close out your ticket as soon with no resolution.

I ordered a shoe, and I got email that my shoe got delivered already, but I didn't get my package yet. I emailed them, they asked me to contact USPS which I tried. and USOS is telling me to contact Bodega. I don't know what to do. it is all scam. Never buying from here again. Ripping off money. read more

Great selection and love supporting a small business. I've worked in luxury retail boutiques with a similar vibe. I just think they fall short in the infrastructure needed to support an online presence. Their fulfillment/customer service strategy seems to be the bulk of bad reviews here. I placed an online order Dec 4. I understand peak times, etc but the fulfillment strategy I was quoted gives 10 day max turnaround to at least get the order out the door. It's been 10 business days and still no word on my order. Emails in get cut and paste responses. I've been a in store seller doing online fulfillment. I know it's hard, but clearly people are frustrated and not feeling like they get individual service online. read more

I find Bodega much akin to PDT in NYC. Similar kitschy entrance, similar level of substance, similar markup beyond the not-so-obvious ingress. I'd heard about Bodega from some sneakerhead friends awhile back, but it took more than half a year to finally have an excuse to make my way here. My canvas sneakers had been falling apart for awhile; since we were already in the neighborhood, I finally dragged our party along for a quick shopping excursion. Bodega offers more than footwear - there's a whole case of accessories, a rack of tops, and a smallish section for the ladies tucked away in the back. The bulk of the goods revolve around sneakers of all different shapes, colors, and sizes. While the assortment is quite limited in variety, the style spans the gamut. For being a speakeasy, Bodega certainly has a following. The weekend afternoon we moseyed past the nondescript facade, the back room was heaving. Finding a sales associate to bring up the right size shoes was a challenge. Plus, don't expect to walk out feeling like you snagged a bargain. Cheap, Bodega is not. That said, can you really put a price on looking good? read more

Laced an order over a month ago online and still nothing no call back no response just took my 369$ and nothing I can do ??? This store is a joke buyers beware. read more

I ordered a pair of shoes a few days ago and I tried canceling, I sent a email but it says I got blocked by there gmail. Help Please !!

Short, sweet and to the point. I was excited to check the place out, because it is such a cool concept. You walk in and it this old looking convenience store, walk up to the soda machine and whhhaaaallllaaa!! It's a secret door that opens up to the actual store. The place is very cute inside, but a tad on the small side. It is on the pricey side and the women's selection was rather small. But it is still a cool experience. read more

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Possibly the worst kept "secret" in the whole city. The Bodega has been around for more than a decade, and still does not disappoint. In fact, it's kind of amazing that there haven't been any imitators after all of these years. I won't bother with a whole break-down of the place, since every other review has thoroughly covered it. I will say though, that, regardless of whether you're into designer streetwear or limited edition Supreme collabs, this place is definitely worth a visit. It's a cool, creative diversion in a city that has a reputation for being pretty provincial and uninspired. I have to admit, that although I've been here countless times over the years, I still enjoy stopping by for a look when I'm in the neighborhood. read more

Best shoe store I have ever been. It looks like grocery from outside. Entrance is hidden behind a soda automat. Unique product inside. read more

Terrible customer service. Another hype brand who can't handle the amount of business they generate and give out subpar solutions when they make mistakes. Do yourself a favor and shop at any other store.I ordered a jersey online and they sent me basketball shorts? Obviously this is frustrating, but 99% of companies I've shopped with would instantly ship out the correct product. That's totally their fault. After asking for the correct item I ordered, they gave me the most unsatisfactory response. They told me I could keep the item and get refunded 15% or get a free "shipping label" and get a full refund. So I still have to spend time and money on a box to send this back to them after they messed up? Time is money and y'all are wasting both for me. Take accountability. They also said they couldn't just send me the original item I paid for because they needed a "paper trail." How about the original order I placed as your paper trail? It's not unreasonable to want the thing I paid hard earned money for without jumping through hoops to get it because the company I ordered from is incompetent. It's on you to make it right, not me to work harder for something I paid you to do. read more

My friend was so excited to see this place and check it out. The store front was a fake "bodega" and when we walked in, a worker was standing in the secret doorway talking to the girl at the front. We totally missed the secret door thing!!!! Eek! We walked in and saw the store. It was cool, but super overpriced. Needless to say, we were in and out within 10 mins. read more

Bodega - Cool store front - Shoe Stores Near Me - Boston, Massachusetts

I ordered a pair of saucony shadow 6000 and the quality was soooooo bad i cant even believe it. Covered 360 on both pairs with scuffs, glue stains, creases, and the singular brown shade i was supposed to get is so stained that its many different browns(too many to count), also one of the laces was missing an eyelet this is by far the worst experience ive ever had shopping(they are that bad). If i get my money back ill delete this. Wish i could rate in the negatives that would be more accurate cause this isnt even a 1/5. read more

Sounds like everyone else on here is having the same problem I'm having with this company. I too was sent the same vague email about shipping. I'm on day 5 and my order still hasn't shipped. Next time I'll look on yelp before ordering online. read more

love love love this place! one of the most creative retail establishments i have been too. the staff is super friendly every time i go. the woman's selection is very small. but the store does have some unique pieces to offer. plenty one of one pieces and collaboration pieces. i never go in there and leave empty handed. always a great experience. read more

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Fail to a return/ cancel my item even though I emailed them within 10 minutes of my purchase just gave me the run around and won't return or cancel the item read more

They took two weeks to fulfill my shoes but it only took one day to ship after that which was relieving. I only got one pair of the two shoes I ordered because the other was out of stock. It took them 2 weeks when they finally fulfilled my order to tell me that one pair was out of stock. Each pair was 190$ so $380 but I used a discount code of 10% because I signed up for their news letter. When I got refunded for the one pair instead of 190, I got 170 and the pair that did get purchased ended up paying full price of 190! So basically they made the discount apply to the pair that was refunded to me hahaha that's really the cherry on top of this and they don't care. You clearly need to address how your functioning your business! I feel like they finally shipped out because I was complaining so much and I'm not alone with this look at the other reviews please. Last time I ordered from here before this was years ago in store and I never expected it would of been such a unprofessional experience read more

Bodega - Shoe Stores Near Me - Boston, Massachusetts

I popped into the store for the first time today. I've seen this store online for years. So happy that I finally got the chance to shop with them. Guys were all chill and helpful. Excited to wear the pieces I purchased today. 'Til next time! P.S. Store experience was A+++ read more

customer service redeemed themselves. they were quick to answer my concerns and assisted me in canceling an order I placed in error and assisted with my purchase of the correct product. I love the products they carry. i will definitely be purchasing from them again. Thank you Jordan for your help. read more

My son will be getting a photo of his gift for Xmas instead of the actual gift. Their fulfillment times are super long and that was not made clear when I ordered the item. Definitely not be shopping with them again, too bad because they have nice stuff. It breaks my heart because this is my last Xmas with him as a kid read more

Yeah, it's that good. What more do you want me to say here, I mean I'm just trying to hit those eighty-five characters. Hence me typing out eighty-five. read more

I ordered a special brand collaboration piece of clothing and chose the wrong size my mistake, and then they made an exception and canceled my order, against their policy. Thumbs up for incredibly prompt customer service on this order. read more

I had to cancel an order and the Bodega team was quick to reply and help me out! Appreciate the awesome customer service!

I ordered a pair of crocs on the 15 of December. I have reached out multiple times and still have yet to receive a tracking number. It's been over two weeks. And still no crocs. read more

Bodega is a great place to shop for fun, funky, cutting edge designer clothing and footwear. Many footwear and clothing items are not available elsewhere. My husband and I always get comments on the items we purchase at Bodega. They are fashionable, well made, high quality, and fun to wear. The store is hidden and fun to discover. It's like a clothing and accessory "speakeasy" - really cool place! The employees are helpful, but never pushy or hard sell. read more

Scam save your money, won't issue a refund support team is terrible. 10 days and no shipment

complete scam. ordered a month ago and never got anything. was told over email that it was delivered to me but the shipment code they sent even said label created and that's it. no number to call, no customer service help/ complete scam do not waster your money. you'll just get SCAMMED read more

Taylor at Bodega went above and beyond to make sure my shopping experience with them was awesome. Thank you so much to the Bodega team, look forward to visiting again. read more

Never never never purchase anything from the online store. They sent me the wrong item and are now insisting I cannot return it because it was a sale item. Are you freaking kidding me?! I used to purchase shoes here in person and online, but never again after this experience read more

Service was awful. The employees treated the job like a joke not helpful at all. The employees also constantly make fun of customers clothing. read more