Did a great job on my hot water install. They were also my best quote…read more Dan who came to install my hot water heater also gave me lots of education not only on my water heater and how to keep it in longer lasting shape but also some of my other plumbing issues (for down the line might want to consider projects - such as my main water line not shutting off fully! Ekk) Needless to say it was a smooth process and everytime I had to call as well was very easy especially since they weren't only dealing with me but also my Dad since I don't know much about plumbing so he was calling to follow up on anything I failed to ask and they didn't seem to be bothered. They were recommended to me by my friends and I would recommend them to others.

An underfloor sanitary pipe was clogged; could not use any bathrooms in the house without overflow…read moreon the lower level. Alex and Ryan were pleasant, efficient and professional. The work areas were cleaned up well. They lived up to Milestone's motto. Quality Conscious, Customer Focused Every Job - Every Day!

On July 30, 2024 a technician came to my house to provide an estimate on a pluming job. I…read moreinformed him I had other estimates but would wait for Heiden plumbing's before making my decision. He stated I would have it via email in a few days. I called the office on August 5th looking for it, the office personal reply was " we will reach out to him and have it completed and sent within 48 hours". On Aug 9th I called the technical directly. Both times we confirmed my email address. NO estimate ever arrived! If you are not interested in the work just be honest and say so. Would not recommend based on the lack of follow through with a simple estimate.

We had a totally backed up, plugged sewer line. 2 other plumbing services could not get through the…read moreplug to see where the problem was. It was filled with water. Heiden was able to get it flowing in order to see the cause. The pipe from the basement to the connection in the street needed replacement. They were able to use an underground process that did not disturb any of the landscaping and fixed the problem. They were both efficient and kind. They cleaned up everything. Not inexpensive, but MMSD has a program for pipe issues that does assist with the cost but you do have to use approved contractors. Heiden happens to be one of those contractors. After using them, I know why they are approved. They helped us in an emergency situation and I would highly recommend them.

Great service and fair price! We were extremely happy with…read morethe service we received. In June, we had our well pressure tank replaced, as well as an exterior faucet replaced. Everything is working well. The service was friendly, professional, and both areas were cleaned up. We will use them again.

Adding another great review for this company. Our hot water heater went out and Rod came out…read moreimmediately and assessed the situation. He explained what had happened and did a great explaining our options. Rod made sure he was able to replace our hot water heater immediately, especially since we were heading into a holiday weekend. Thanks again for the great work!

Have used this company many times, but NEVER again…read more They literally charged us $465 to unplug a drain. This was about an hour's worth of work, not counting the time they spent going back to their service center because they didn't bring the necessary equipment. Avoid unless you want to get ripped off.

Scott did an excellent job installing my new A/C. I also had Horsch & Miller install a new hot…read morewater heater in my home and again another excellent job. They are do a very through job and are reasonably priced. I would highly recommend them!

I worked with Droegkamp to have a heating unit added to my garage. They came out and discussed…read moreoptions for the unit, its placement and how best to run the utilities to it. Once the unit came in, the installation crew did a great job getting things up and running and cleaning up the work site. Really pleased with Droegkamp!

Company installed all my HVAC equipment when I built my home 5 years ago. Quality work, friendly…read morepeople. Also thorough routine service. Highly recommend.

Dillon was amazing! He came and fixed our leaks in record time, he made it look easy (though we had…read morealready tried ourselves 2x)- I guess that's why you call the pros. I've used Dickenschrauf for HVAC and plumbing now and both experiences have been stellar!

Had them redo a p-trap only. The intent was to have them add a drain pan, re-pipe to drain plus…read moresome HVAC work. Not sure what their setup is. The person they sent was nice and helpful but stated that he wasn't the HVAC guy; that's a different guy. Don't have any idea why they didn't send the HVAC guy since it was clearly requested that HVAC work was needed. He couldn't actually address the main need on the water heater (which is fine...it wasn't them that installed it), so I had him skip the drain pan and just do the p-trap which went fine. I emailed back out to get the HVAC guy - no response. So they ghosted. Because of (A) not sending the right people upfront and (B) not responding after the fact, there's no way I can justify more than three stars.

I have used Mattox in West Allis 3 times and have been happy with the service all three times. Mike…read morejust installed heat tape under my mobile home. I am impressed by Mike's work ethic he did a thorough job and was very informative. As long as Mattox employees people like Mike I will continue to use their services. It is not cheap to pay other professionals to do work for you, but when the job is done right it is worth it.

Mattox plumbing has been great for us. We had an issue that was happening and needed service…read more Mattox sent out a plumber, Michael, who figured out the issue, ordered the part and fixed the problem-as promised. What impressed me most is that Michael didn't just fix the issue he was called for-he found another issue and was able to fix it on the spot! He actually cared to get things done right and to see the big picture! Really appreciate Mike's effort!!!

My home warranty company hired this company to come check of my kitchen sink back up. Once the…read moreplumber showed up he knocked on my front door then proceeded to walking through my back yard and help himself into my three season room. He did not introduce himself with his name or company name. I told him what the issue was he never asked, he asked to see the basement I showed him. For the next 15-20 mins it sounded like he was drilling into my foundation. He came up and wasn't going to say anything till I asked if my pipes are okay or if there is anything major wrong? He said no just rust and grease. Mind you We are first time home owners here in Wisconsin, we are from California. After he left I went into the basement to find an inch and a half of water sitting in half of the unfinished portion of the basement. I proceeded to call the company directly and voice my concerns and Shelly or Sally stated to me they are not a cleaning crew they are only hired to fix the problem, after her attitude and rude remarks I hung up and proceeded to call my warranty company to file a formal complaint on this company. Shelley or Sally then called me back leaving a VM stating he rinsed the basement down with clean water. As you can see from the pictures they left dirt, rust and grease all over my basement along with an inch and a half of water. It would of been one thing to mention to me I might want to go mop or clean it up to just walk in and out with almost nothing said. I clearly think this is the most unprofessional company I have ever dealt with. For them to just leave someone's house a mess like this is disrespectful. Also who ever the plumber was (I never got his name) and who ever Shelly or Sally is hands down are the most unpleasant and unprofessional people I have ever came across in my life. I do not recommend anyone to use this company.

Slow Drains I've had…read moreTuffy (Chris) out twice now and while they are not as fancy as larger companies with a fleet of trucks, they are super responsive and get the job done quickly. Our first visit was a few years back for a backed up floor drain over the weekend. Most recently we had a sink and tub that were slow draining and no amount of drain chemicals would do the trick. Rates were reasonable and it's always good to support a small family business.