They were awesome. Responsive, honest and affordable. We're upfront with everything and very courteous.

Prompt. Reasonable rates. They communicated well, showed up on time, got right to work and completed the work quickly. Hopefully I'll never need a plumber ever again, but if I do I'd use this company. Also, they wore booties over their shoes while in my house which is super appreciated. read more

Amazing response time (same day service) by phone & in person. Most grateful for their service and help with a gas leak. Clear communication about the scope of needed work and rates. read more

I had a leak that cause damage to my heater. Called Chris on a Tuesday morning and he came the same day. Found where the leak was, told us not to use the shower , ordered parts and came back Monday to repair. Came on time and charged us what he quoted the week before. I highly recommend him. read more

My water heater had been leaking for a while and I finally decided I'd better get it replaced before the carpet got wet. I got a call back right away, and Chris provided a quote right away. Urban was able to schedule me for the next day, & once the unit was replaced they hauled away the old leaking heater. Lol i didn't realize how badly I needed a new water heater until I took a shower today and had HOT water instead of lukewarm water! read more

Fast, reliable service. Called and received a return phone call nearly immediately. Received service as soon as requested! Fast fix for my plumbing issue with reasonable pricing. Definitely would use them again. read more

I called Urban due to their high ratings on Yelp and I had seen their trucks in the area. I was in a bit of a rush as it seemed my water heater was leaking, and the person I would typically use for this kind of thing retired recently. When I called, Chris was polite. He shared that their price was a flat fee and was based on using water heaters that are superior and more expensive that those at the big box stores. Pros: When we spoke, Chris indicated that the job would take an hour and a half which it did. They arrived (two people) when they said they would. Price upon completion was as quoted so no surprises. Were polite and respectful during their time in my home. Cons: My older water heater had quite a bit of sediment built up in it which made it hard to drain. This resulted in quite a bit of spilled water in the area which they attempted to clean using materials I had on hand. There was quite a bit of water left behind when they departed...I didn't realize how much until I started cleaning after they left. I texted Chris afterward and he called me to discuss. His position was that maybe "1 in 200" water heaters has the scaling issues mine did so it rarely happens, and "no plumber" carries towels or a means for cleaning on their truck. He conveyed that the time spent was "twice as long" as expected due to being on "hands and knees" cleaning with my towels but the "flat fee" for install was meant to account for that. They were not here for 3 hours which would have been twice the time quoted so maybe I misunderstood his point. I mentioned that I was surprised they didn't have a wet-dry vac on their vehicle and he mentioned that they did but he forgot about it. I also mentioned that if they'd told me how much they were struggling, I would have shown them to a wet-dry vac that was in the same room as the water heater. When I indicated that the experience wasn't what I expected he asked if the last water heater I had replaced had the scaling issue and water etc...When I shared that it did and that the plumber took some precautions, he apologized that I wasn't happy with the experience, offered to come back and clean up (which I told him wasn't necessary at that point) and we ended the call. While I don't think he agreed with my position, he was respectful and polite. Overall, they delivered as promised, seem like good people, and are a little pricy. If the cost was lower, I'd have been fine with cleaning up, but I felt that for the price, I shouldn't have needed to. read more

We are extremely happy with the work we had done by Chris. He replaced all the galvanized piping in our basement along with 3 hose bibs and it turned out great. There was one small leak and he came out shortly after I called him to fix it and he also replaced one of the hose bibs. Chris was very responsive to my tests and was always very courteous and professional. We will be recommending Urban Plumbing to everyone we know and we will be using him for all our future plumbing needs. read more

Chris is great to work with and very accommodating. His plumbing work is high quality and great value. We needed him twice back to back and he was available and timely. Professional and friendly. He is on our speed dial for any plumbing services. Five stars! read more

Fast response time: ***** Reliable:***** Friendly:***** Honesty/Trustworthy:***** Knowledgeable:***** Chris Urban is a master plumber. We have used Chris Urban twice now. I can handle most things around the house and I have attempted most things such as installed faucets, installed water filtration systems, water to ice maker and installed new water softener but occasionally come across things I just don't want to do/attempt or can't figure out. First visit was for a leak that I wasn't able to get to and diagnose so my wife had him over based on Yelp reviews. Chris diagnosed the issue and quickly resolved it. The next visit was a few days ago for an issue with our water heater and backdrafting. WE Energy just installed a new gas meter and while checking for leaks in the house he said the water heater wasn't exhausting properly. We had our HVAC (recently installed a new furnace) come out to see if they did something to change the exhaust that may have caused this issue. Nope, recommend calling a plumber as water heater is not HVAC issue. I called Chris and immediately he rerouted to our house as he was on his way to another job to assess the issue. Wow, I couldn't ask for more! He looked at it all and said there isn't any issue that WE Energy didn't know what they were talking about. Chris could have sold me on X, Y or Z issue and I wouldn't have known. So honesty is a strong trait with Urban's Plumbing. He didn't charge for the visit and explained what could have been the issue. Thanks Chris! I wouldn't hesitate to call Chris to do any job now and most likely will instead of me stumbling through plumbing work that I have no idea! If you are looking for a plumber, give Urban's Plumbing a call. I have him booked marked. read more

Chris from Urban Plumbing came to give us a quote to fix our whirlpool tub. We had a different plumbing company come out twice, spending 3 plus hours to diagnose what was wrong and to tell us the whole tub would need to be replaced... It took Chris looking at the tub for a total of 20 minutes(10 of which was filling the tub enough to cause the problem we were experiencing) to find out what the actual problem was. It needed no parts to fix... Chris was extremely professional, punctual, and knowledgable. I highly recommend calling Urban Plumbing for your plumbing needs. It was very reasonably priced for the work done too! read more

Fantastic service! I would give Chris more stars if the ratings allowed it. Had a water flow issue affecting shower and taps. Two other plumbers couldn't diagnose the problem. Chris did and made himself available during the process. For a master plumber his rates are reasonable, he's persistent in solving the problem and is a nice guy. Definitely our go to guy for all plumbing needs. Thanks Chris. Dennis M. read more

This is the best guy ever. I called because he was listed as knowledgeable, smart, trustworthy, honest. BBB rating as A+. Couldn't be more correct. He is honest, hardworking, personable, and yes a great plumber. I won't call anyone else. read more

After finding Chris' price to be easily less than other plumbers, he contacted me and very easily and quickly set up a date to replace our water heater. I had many questions, which Chris didn't mind, and he answered them all. Very professional , quality work. He even advised me that the prior water heater was improperly installed, and why. I will not hesitate to call Urban Plumbing again and would highly recommend Chris to anyone needing a good, honest plumber. read more

Another good service call. I have a hell of a time with my tub drain--clogged in all sorts of place. Chris got a deep clog out, one that I never have found myself but that's a plumber for you. I think I've got the problem licked bc Chris explained the what and wherefores to me. I like knowing what's going on behind the wall. Cool. read more

Chris was more than accommodating as he made room in his schedule to fit us in - and replace a leaking water heater. We were highly satisfied with his work, his willingness to explain the functionality of the water heater but also our water softener, and he was very price competitive with our vendors we called. We most assuredly would call him back for any indoor plumbing problem. read more

Chris provided prompt and courteous service to replace a leaking water heater the day after Thanksgiving. He even had to make some adjustments to get the system installed. Great knowledgeable service! Highly recommended. read more

We would highly recommend Urban's Plumbing! Chris was very professional, the quote he gave us was the amount we paid! There were no hidden fees or add ons! He took the time to explain all the work he did and answer all of our questions. We are a pleased with his work and would use him again for our plumbing needs. read more

My kitchen sink drain had clogged, and I couldn't unclog it myself. I called Urban Plumbing based on the reviews I read on Yelp. Chris Urban was able to come to my home the same day I called, and got the drain flowing better than it has since I've lived here. I thought the price was very reasonable, too. read more

Even though Chris wasn't the man for my job he pointed me in the right direction and walked me through the process I should expect to get the job done. He will be getting my call for my next plumbing needs. read more

We had a clogged pipe and called Chris. He worked with my schedule to come out to fix it. He arrived at the stated time and quickly evaluated the situation. He fixed the problem, explained everything and answered my numerous questions. If/when we have plumbing problems in the future, we will definitely call again. Thanks Chris! read more

Chris was knowledgeable, fast and made it look easy. Price was excellent! In today's horror stories of ripoff artists it's good to know people like him are out there. I will definitely be a return customer! read more

I can't tell you how much we appreciate Urbans Plumbing. Chris is knowledgeable and professional. They get right to work, know exactly what needs to be done and get the job done right and usually in less time than they've estimated. They've helped us out several times with some bigger plumbing jobs and also a few smaller plumbing jobs too. We had a pipe burst behind our water softener. We called them to put new softener in, and then before they came to do the job our water heater started leaking too! Called them and Chris said "No problem". They came and installed the new softener along with a new water heater in the same morning. They've also been available to fix smaller things as well, like when we discovered the water line to the fridge had previously been installed wrong. He installed a new cold water shut-off and a separate shut-off to the fridge and was done in under an hour easy. When you own a home, knowing a good plumber is a must. If you know Urbans Plumbing, that will be one less worry you'll have as a homeowner. read more

Called Chris a month ago with a frozen kitchen sink. He came out to the house right away and tried several different ideas to fix the problem. Great guy and great price. Recommended several different options and even called several times to find out the status of the drain. It did eventually go down with his suggestions. Will use him again and highly recommend him. Since the weather is still very cold, Chris called recently to make sure everything is ok. read more

I called Chris in the morning for a kitchen sink problem and he was out that same day! Fixed the issue and will definitely use his services in the future if needed. Thanks so much! read more

Chris is a professional and knowledgeable plumber who explained everything so I could understandit all. He was prompt and friendly - good prices too. I shopped around and he was the best & I would use him again and. I highly recommend. I really trust him with my plumbing. I own several rentals in Waukesha & he will be my goto guy from now on. read more

We've used urban plumbing twice and have been very happy with his work. He's on time, efficient and does good work. After the first time we used him, my parent called and had him do work at their house and they were also very happy with it. read more

I called Chris for a small leak under my kitchen sink. He told me it would be about $150-$175 over the phone. He showed up exactly when he said he was going to and only charged me 95. I would definitely use this guy again read more

After a frustrating experience with a large plumbing company, working with Urban's Plumbing was a welcome change. I called Chris in the morning asking about same day availability. Although he wasn't certain at that point, he was great about calling me back by early afternoon to let me know he would be available to stop by within the hour, and he actually did. I did not have to deal with an hours long arrival window - he was there when he said he would be! He did a thorough job, went through the process of inspecting the area then re-inspecting it with me while he explained so I could understand his conclusions. Fortunately I did not have a major problem, and Chris was honest enough to let me know that. I was very pleasantly surprised at the overall experience - Urban's cost, professionalism, reliabilty, and courtesy have won my customer loyalty. read more

I had a minor bathroom job to do and was concerned that I would not be able to get someone to take the work. When I contacted Chris, he was able to fit me into his schedule the same day. He was prompt, courteous, and very neat. Thanks to Chris I am able to complete my bathroom renovation. I would definitely use Chris again. read more