Terrible service, i think her name was sydney. she had an attitude and just straight up rude

Had a dinner here with my family and everyone enjoyed the experience. The food was delicious, and the service was just as impressive. All the staff were friendly and welcoming, and our server Vivie took great care of us. We'll definitely be back! read more

Came in to eat yesterday and the service was fantastic! Maria was our server and she gave us great recommendations. She was very friendly, attentive, and always one step ahead. All the staff were great and even refilled my broth before I had to ask. This location is more spacious than others and very clean--by far my favorite of all their locations. The food is excellent as always. I ordered the beef soup with the meat lover upgrade, and the portions were huge! Definitely one of my favorite soup spots. With cold weather and rain around the corner, this is definitely a place to add to your list! read more

Horrible experience! If their goal was to make sure I never returned, they succeeded. Upgraded my rice to beef bowl and it was the most disgusting thing I have eaten. I literally scraped that slop they called beef off my rice and threw it in a cup. It tasted like the greasy burnt up pieces you scrape off the girl and throw away. The service was greatly lacking. From the get go, the waiter sat us down and walked away. Was expecting menus but instead we got nothing. Waiter comes by asking if we are ready and I said nope this is my first time here. No explanation, uncourteous, and each time we tried to flag them down, they ignored us. What's surprising is how tiny the place is, yet they couldn't bother to help us? Greatly disliked the entire experience and will never return. Try another place where the business actually cares about serving their customers. read more

Boiling Point - The beef bowl upgrade slop they throw on your rice. Tasted like burnt scraps off a grill. - Taiwanese Near Me - Walnut, California

Best lunch spot!!!! the service is excelent!!! The ambiance is perfect!!!! Server lisa so friendly!!!

Nisa and Hannah provided me with great service! There was some confusion and a mix up with my Door Dash order, but Nisa was very helpful in fixing it and getting me on my way in a timely manner. If and when I return I hope to see both of them again read more

Vivie was amazing! She saw my mom and me taking photos and immediately offered to help us. She was very kind, friendly, and had a warm smile. I really loved her service, and I'm very happy with both the food and the way she took care of us. I wish all the servers could be like her! Alex also moved quickly to take our order right after we were seated. I really appreciate the great service from both of them. I will definitely come back! read more

I used to go to their old location in Diamond Plaza but parking was horrible!! With this new location it's easy to find parking. The food is still great!! read more

I've been to other Boiling Point locations, but the Walnut location stands out. I ordered the beef pot and it was delicious, the restaurant was clean, and the interior design was very nice. The service from Nisa was excellent, friendly, and attentive. I'll definitely be coming back! read more

Boiling Point - Taiwanese Near Me - Walnut, California

I really love the food here, especially on a rainy day like this, it's just perfect and so comforting. The staff are also very kind, especially Vivi. The service is excellent, fast and very friendly. I will definitely come back again. read more

It has lots of options, It was tasty, good ambience and vibe in the restaurant. However, the lack of a customizable pot makes it hard to fully cater to what customers actually want. Overall recommended just some minor problems read more

Can't get any worse than before. I guess they are just under staffed. Went to this location after they moved from diamond plaza and the service was just bad. We put our number on the waitlist and they weren't that busy with table's opened but no call, so we went to them and said oh sorry will get your table ready. Then we waited for about 20 minutes for even a server to come over to take our order. I'm sorry but even tipping here makes no sense. I think they came to our table once because I called them for the check. Never going back to this place. Overpriced and bad service read more

Really disappointed by the service here. I arrived around 8:30-8:35 PM and joined the waitlist, but not a single staff member acknowledged us, no hello, no "we'll be right with you," nothing. There were four employees working (Jenar, Alex, and two others whose names I didn't catch), several open tables, and plenty of guests still eating, so it didn't seem like they were closed. After about 15 minutes with no acknowledgment or even a heads-up that they were done seating, we decided to leave. We went to the Chino Hills location instead and were greeted right away. I love Boiling Point and have never had an issue anywhere else, so this was especially disappointing. Hopefully the Walnut team can improve their hospitality and communication. read more

My mom and I come here every chance we get. It's become one of our go-to spots because the service is consistently great and the food never disappoints. Nisa is always awesome, makes every visit feel extra welcoming. If you haven't tried this place yet, you're missing out. Highly recommend! read more

Boiling Point - beef hot pot - Taiwanese Near Me - Walnut, California

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The customer service was really great and food was beyond delicious! I'm definitely going to return. read more

Boiling Point - thai flavor no pigs blood and korean bean paste with no crown daisy - Taiwanese Near Me - Walnut, California

I was here eat for few times, food is ok. However I bring my kids come tonight, food looks ok, but we don't feel good after eating. I was throwing up all the foods, my kids are stomachs. Never ever come back again. Horrible feeling and food poisoning! read more

worst customer service ever! we received raw meat! also the most rudest server julia! read more

Boiling Point - WORST COSTUMER SERVICE!! IF EVER JULIA'S GONNA be your server don't eat there!!! - Taiwanese Near Me - Walnut, California

Last night, I went to the Boiling Point in Walnut (used to be in Diamond Plaza), and the new location is so much better more comfortable and organized. The service was amazing, especially from Vivie! She was super friendly, always smiling, and very quick to help. I asked her about my drink that hadn't arrived yet, and she brought it right away after that. Even though it was really busy, Vivie handled everything so well. I'll definitely come back again and I really hope there are more servers like her! My only suggestion is to add a few more servers since it gets quite busy and they seem short-staffed. Other than that, everything was perfect! read more

Very Good food , good service. Place is clean and .. very spacious. Weekdays lunch with a free drink !

Loved the food and the atmosphere! The staff were super friendly and the dishes came out quickly. Nisa is really helpful , I'll definitely come back! read more

It was my first time at Boiling Point because my friend invited me. The food was great, the prices were reasonable, and the service was even better. Before coming, I checked Yelp and saw Vivie had a lot of good reviews. I thought maybe it was just luck, but it turns out everything people said about her is true. Vivie was super friendly, always smiling, and really attentive. She checked on us often and responded quickly to anything my friends and I needed. She honestly made our visit so much better probably the best server I've ever had at any restaurant. I'll definitely come back again, and I hope Vivie will be there when I do! Highly satisfied with both the food and the service! read more

The food always great and the service is excellent. Thank you Vivie for serving us with lots of smile.

After we sat down, no one came to greet us for a good 10 minutes, we had to flagged down a trainee server to at least give us some water. The trainee said the server will come take our order soon, after waiting and looking around for another 5-8 minutes, no one came. As I was trying to signal a female server, she saw me but decided to ignore me and walked right walked past our table. So we stopped another server, she rudely said ok give me a few minutes. The restaurant was small, the menu selection was so so and the service was nonexistent. We decided to walk out and go somewhere else where we can be treated and respect as customers. I will not return to this Boiling Point again. read more

Friendly and welcoming environment. Food is nostalgic and enriched with flavor. The service is excellent. read more

Boiling Point - Beef soup - Taiwanese Near Me - Walnut, California

WORST CUSTOMER SERVICE!!!! Wasted over 30 minutes of my life waiting for a table, bad communication, and terrible staff. I ended up leaving the restaurant before even ordering food because I couldn't stay any longer. The system to get on the waitlist is not great. It doesn't tell you what place you are in line or how long the estimated wait time is. Vivienne was trying to argue with us and kept talking in circles. She was no help and we asked to see a manager because I did not appreciate her attitude. The supervisor, Alex, was even more incompetent. He was no help and couldn't answer our questions directly, again talking in circles. He didn't apologize or try to resolve the issue. I find his excuse really hard to believe that management would get mad at a sign posted letting customers know that a promotion has ended. If management has this issue then clearly customer service is not a priority for this business as communication should be clear for customers of any establishment. The wait staff and management here need more training. (I will say the one exception of the night was the trainee - Christian he actually had good service, tried to answer our question, and let us know he would send another server over to help) Lastly, if a promotion is listed as running to a certain date this should be honored. If the deal ends then it should be mentioned everywhere that it has ended, there should be a sign near the entrance/door, a disclaimer on the website, a pop up when I'm looking at the digital menu, or a mention from the servers when I'm seated. It would've saved us a lot more time to have a disclaimer near the QR code to check in, so I don't waste time waiting for a table only to be disappointed. read more

Like previous reddit reviews have said, store is not welcoming and employees just look like they do not want you to be there and service was super terrible. There was 4 of us. Our food and drinks did not come until 40 minutes later. Julia spilled water onto my partner's phone but didn't even apologize or give us another napkin to clean it and just walked away. When we finally received our pots, they spilled a little of the soup onto my friend's hand and they did not ask if she was okay. When my other friend received her pot, it had no soup :/ it was a dry pot. We asked for more soup they looked annoyed to give us any. We wouldn't need to ask if we had any in the first place. The only good service we got was from their cat robot. DONT COME TO THIS LOCATION. read more

Boiling Point is always a solid staple for hot pot, and I especially love the lamb -- it never disappoints no matter which location I visit. This particular spot is a bit on the small and tight side, but still gets the job done. That said, my main feedback is about the winter melon tea/juice. It was overwhelmingly sweet -- almost undrinkable. Honestly, it felt like diabetes in a cup.Please consider adjusting the recipe or sweetness level, because it really throws off an otherwise great food experience. read more

The gift card promotion ended early was supposed to be ended 10/31( what it says in the flyer)! Our whole family stopped by for nothing!! Very disappointed. read more

For those that don't know, this location was previously the one in Diamond Plaza but they had moved. I wanted to try this new location to see if anything was different and I was surprised! The food was fresh, flavorful, and served piping hot--exactly what you want from a hot pot place. The broths were rich and satisfying, with plenty of options to fit every mood and spice tolerance. What really made my visit stand out, though, was the service--especially from Kevin. From the moment we walked in, Kevin was very attentive and fast. He took the time to recommend pots based on our preferences and even gave tips on the best way to mix the sauces. Throughout the meal, he checked in just enough to make sure everything was perfect without ever feeling intrusive. Boiling Point is already known for its delicious food, but with staff like Kevin, it's an all-around exceptional dining experience. I'll definitely be coming back--and I'll be asking for Kevin's section! read more

Newest BP location in Southern California. Visited during the grand opening weekend, and had a wonderful time. The store was clean and well-lit, and Joyce was one of friendliest staff I've ever met, and she helped us navigate the menu and gave us recommendations. Food was up to the BP standard. Would visit again! Thank you Joyce! read more

Boiling Point - Exterior - Taiwanese Near Me - Walnut, California

Came here on Saturday morning for the buy one get on free event! Thank you to Kevin for the helpful and attentive service. Will be coming back here soon the food and vibe was great! read more

Great service and Nisa was a great server to us! Definitely recommend this place on a cold day and to get the beef or milk cream curry in medium spicy. You wont be disappointed ! I love BP ! read more

Food is severely inconsistent. Portions and everything. Service is highly inconsistent. Everyone is nice just not trained.

I got here because I am so tired with the BP in Chino, waiting time like forever. Location is a bit hard to find with small parking. We came at 8:30pm so less car already, not sure how day time will be when there is more traffic We came and luckily have table right away, just waited for few minutes The trainee who served our table- ViVi was wonderful. While you can see all other staffs look tense I guess new store open all is new so they are not 100% get used to with the speed yet. They look tense/ sad with no smile but Vivi have a great smile and look happy to serve us. She recommended us upgrade Beef hot pot order, I was hesitate as I am afraid I could not handle much, she was very smart telling me if you can not finish you can bring home, you get bigger portion and more beef. Sounds good to me so I got the upgrade one. Yes I can bring home if I can not finish why not try. During the time we eat, she was super fast. I got running nose due to the the heat from chili sauces, immediately without asking for more tissue like other places, she already place tissue on table with surprise from my husband and I. Wow, it is service in 5 star fine dining, I did not expect she noticed my need that fast. She move very fast to serve other tables with smile and happiness that you could feel. She kept checking on us how everything ok or not. I was impressed so much. We both work in luxury hotel so we made joke that we may want to hunt Vivi for our hotel restaurant. We need someone like her in our fine dinning team. Regarding to food, like other comments I just read for now, they are accurate. The soup was like hot water added chili oil. BP hot pot in other place the flavor is very bold and very flavorful even the sauce here the flavor is also not the same. What make BP is busy regardless how I hate waiting is the flavor and the dipping sauce. I wonder how come it happens when BP is a worldwide store chain but no consistency in their standard? I know all hotpot was frozen and packed, the store just need to heat them up but why there is too much difference right at this location!? Too much water added? That is the only big minus point for this location other than that the meat and veggie were very fresh, not old or cold burn like the meat we had in Chino location but the flavor is not there, completely no flavor. If the flavor can be adjusted correctly as standard then it will be 5 star in overal! read more

The food was amazing. Although there was lack of employees. But I understand it was a new location they open in Walnut! The employees was also friendly and understanding. The spot was clean and neat. I did dinner menu, the price was around $20-40. read more

Boiling Point moved to a new location, so I was definitely inclined to try it out there. I went in on a Monday night, and although It looked extremely busy, My server Kevin made the whole experience for me, he treated us with such hospitality and the food was great! Kevin was so fast when we asked for extra condiments and the overall experience was fantastic. read more

Ate there on Saturday morning for lunch, usually I would go eat korean bbq but wanted to eat at the new opening for BP. Kevin my server made my experience 10/10, he always ask if we needed anything, gave us recommendations, ask for any allergies which was very much appreciated since I do have a peanut allergy and not many servers put that into consideration when serving. Would recommend him if u get the chance read more

I've been to many Boiling Point locations, including this one, many times before, but this visit was a complete miss. We were seated at a table before two other parties, yet we were served after them and received our food more than 20-25 minutes later than they did. We weren't attended to until we flagged down the waitstaff, and even then, we had to flag them down multiple times before anyone came. When our food (two soups and one side) finally arrived after 40-50 minutes, the noodles were burnt, the toppings were missing, and the broth was dried up. While we understand that they were short-staffed (having worked in the food industry myself, I know how challenging it can be), this was still really disappointing and upsetting. The staff were kind and understanding, and they remade one of the pots upon request (though by the time it came out, we had been waiting for over an hour). However, the manager (?) was condescending and said, "Everyone's waiting long." They also forgot to serve us the chia seed shooters at the end of our meal and had to grab them ourselves. They did give us a 20% discount (like $9) and apologized at the end but only after we asked for compensation. read more

Boiling Point - Burnt noodles and the "whole" imitation crab. - Taiwanese Near Me - Walnut, California

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Food is always consistently tasteful and wait time is not long at all. Service was great. Nisa is very friendly and attentive.

Had dinner at Boiling Point tonight and, as always, the food was amazing. This was my first time visiting this location since I happened to be in the area, and I was especially impressed by the service. The service was fast, and our server, Vivi, was absolutely top-notch--very attentive, kind, and thoughtful. She consistently checked in to see if we needed more soup and made sure we were comfortable, even asking when we were ready to have the fire turned off. The great service really elevated the entire dining experience. I'll definitely be back! read more