UPDATED April 20th, 2016…read more We decided to go again. Even with several "mediocre" experiences... we all love the food. Staff was much happier, friendlier, and hot our order correct 100%. And... most importantly.... we all got crazy-large orders of fries.... which is what I missed the most. The previously lacking 5guys "experience" was significantly improved. New management maybe? Well done. Bumped from 3 stars up to 4.... thanks 5guys! (Original review.. left a couple months ago) I love 5guys..... but one of the things I love is how it's "common practice" to give you a rediculous amount of fries..... every 5guys I've ever been to does it. ..... except this one. Been short-changed on fries twice now. The food is good.... typical 5guys. The staff seems uninterested to be there..... they are generally slow by comparison to other 5guys.... there are often errors on the burgers..... and you need to order an extra order of fries to get what you'd get at any other 5guys. This place is missing the 5guys "experience".

Prices are way too high. $17 for just a burger and drink. No sides. Nothing special enough about…read morethe food to make it worth that price.

As first-timers, we were a little turned around and accidentally walked in through the back door…read more Luckily, Sommer spotted us and immediately made us feel welcome. She realized we were new, walked us to the counter, and patiently guided us through the entire menu, including the soups and desserts. Her hospitality really set the tone for the meal! We tried a variety of flavors and sides, and honestly, everything hit the mark: Both the Fruity Fran and Classic Carol on croissants were fresh and delicious. The Chicken Tortilla Soup and Pasta Salad were great, but the Mac & Cheese stole the show--it was incredibly creamy and had that "homemade" feel. The Grape Salad was a winner, and you can't beat the complimentary cookie with that signature buttercream frosting. They have cake looks amazing.b Whatever you do, get the Freshly Brewed Peach Tea. It was easily the highlight of the meal! Sommer even checked back on us to explain the app and the survey. Even though I missed out on my double points this time (lesson learned!), the service and quality convinced us. We are already excited to come back and work our way through the rest of the menu!

I bought a large and a small container of chicken salad last week at the store in Prattville. This…read moreis the first issue that I have had with the store. This was a take out order. After I opened the small container of chicken, I found a dark hair in the food. I threw the container of food out and I will not purchase anything else at the store. I just assumed that anyone preparing food would have their hair covered but I guess not . Since I am a blond, I know it was not not hair. I hope from now on and for the sake of others that employees who are handling food will wear head coverings.

Food fast hot and not a smushed chicken sandwich Restaurant is clean. Restrooms are cleanread more

Worst experience we've ever had at a Chick-fil-a drive through. Asked for 4 mayos with two…read moresandwiches, got home to find we had none. Sandwiches were way too salty and about half the size of a typical sandwich. Chicken noodle soup was a coagulated mess, and must have boiled down for days. Won't visit Cobbs Ford restaurant again.

Food was good. Unfortunately, the air conditioner worked really well too. It was so cold. Not…read moreonly was it uncomfortable, but the food got cold within minutes (particularly, fries). We casually mentioned it to our server and she said she was cold, even with all her running around.

We went for lunch on Saturday around 1:00. It was super busy but the host got us seated quickly…read more Our server was great but it took awhile to get our drinks. No worries, the food was delicious and well presented when it came. A little dish of complimentary ice cream at the end was a nice touch.

Ordered 2 chicken quesadillas... opened them up to find barely enough cheese to even know it was…read morecheese. And 3 pieces of chicken as big as the tip of my finger. That was it. Would give a negative rating but the lowest I can pick is 1. It's not deserving of a 1. Do not go to this place!

The food was ok, but after we drove off I discovered we didn't have a straw, napkins or ketchup…read more My husband had specifically asked if the ketchup was in the bag and was told that it was. The person who handed us the food wasn't friendly at all. No hello, goodbye, or thank you. This was our first time there and it was very disappointing.

Called to order for a large party at a very short notice, The manager was very helpful. they got it…read moredone , and will be back to order again Thank you Prattville Team

The staff were very kind and welcoming , the store was tidy and food was fresh with no errors made!…read moreKudos to management for running a great store!

This has been an overall good place to come eat. It's not always top notch but consistently ok…read moregood. Service is good almost every time even when busy. It's a good size place on the inside so you can sit and eat or take it to go. I'm glad they carry Mexican Coke and spite along with other drinks. 7/10 is not a bad score from me. Keep it clean and good and I will see you again.

Dry beans, no steak & 3 employees. They must've let food sit for hours. Chipotle is becoming over…read morepriced gas station food doused in vegetable oil

We stopped here randomly on Sunday afternoon on our way south to Point Clear…read more I'm glad we stopped. We ordered the Mr. Jim's Combo Plate with 3 Meats of Pulled Pork, Pulled Chicken and Jalapeno Cheddar Sausage with Baked Beans and Cole Slaw. We also got complimentary Mini Cornbread Muffins which were a treat. The food was excellent and I loved their Alabama White Sauce. We sat at the bar and service was fantastic. TV's in the bar area were a plus to watch the SEC Men's basketball tournament.

A Real Treat ​We dropped in after the main dinner rush and…read moreI'm sure glad we did. The atmosphere was nice and quiet with little to no wait. It made for a real relaxing evening. ​I'll be honest, we were a bit disappointed they were out of the Baby Back Ribs, but the rest of the food was so terrific we hardly felt the miss. Everything was delicious and hit the spot just right. ​What really made the night was the staff. They were so engaged and attentive. You could tell they were truly intent on making sure we had a good experience. It's rare to find folks who care that much about their guests. We left with full bellies and happy hearts.