RightWay has an amazing group of people who will help you anyway they can. They work with all types…read moreof credit situations and can help you into a car when everyone else has told you no. Stop in and speak with them. They will answer any questions you have.

Would not recommend this place. We spent over a week trying to make a deal with them and were…read moreconstantly tossed around. Vehicle didn't look good enough for show, vehicle was in service, so and so is not here and will call you back (no call back, numerous times) etc. Finally went to look at a vehicle then all of a sudden it didn't work for our situation even tho that was one approved for. Won't go back and won't recommend anyone.

This is kinda a response to the 1st comment I applied online not in person and got the loan I…read morewanted without having to give them anything it's only when I renewed my loan and went in to the local office when that's happened and I still didn't give them nothing of importance maybe your credit history/score was bad idk but I can only tell my experience...now for the rest they gave me money to pay off medical bills when nobody else did so go me their 5stars the online part the local offices are 2-3 stars but that's y I do everything online I've missed a couple payments now all my payments have to be done by me calling in so that's how I dealt with them and you'll get good nd bad experiences from that but online is honestly the way to go

Worst experience ever, I have been with aaa since the 80s. You left me and my 82 year old mother in…read morelaw on the side of the freeway in sub freezing temps at exit 299 and interstate 69. After multiple calls and texts you were unable find me while I was 2 miles from where we needed to tow. Our car blew an engine. I had to call a local tow company who got there within 15 min and charged me 72.90. Now thats a deal, less than my premier level annual fees. By far and away the worst system and process. Un satisfactory. You will see how displeased I am on other reviews. AAA has gone down hill. Buyer beware

My husbands truck broke down at the gym, he called AAA and they gave him the run around about his…read moreaddress etc ( he did move from Ohio to Indiana), but all this was supposed to be changed 2 years ago, talked to 4 or 5 different people... So last night the truck breaks down, call AAA find out nothing was updated, but they dispatched a driver, he shows up has the wrong truck , calls another driver at 6:34pm says he'll pick the truck up in 30 minutes. It's 8:35AM and still hasn't been picked up, we call AAA and they have no record of the call, Husband calls the tow driver and he's clueless as to why it wasn't picked up... So now we sit waiting on a call back from the driver... Absolutely RIDICULOUS, unprofessional, and useless!

Wide selection of cars/attentive but not pushy/manager stayed late so we could finish test drive/…read morekevin in sales very friendly and helpful in getting things wrapped up.

From the owner: The Premier Auto Group is a team of buy here, pay here used car dealerships in Fort Wayne. Premier…read moreAuto Group started as a small, local business and has grown as a dealership with 2 locations in the community in order to serve you better. We offer a huge selection of reliable vehicles backed by a 26-month, 26,000 mile warranty. Best of all, we offer flexible financing options designed to fit your needs. Let us know what you need, and we'll do whatever we can to help. We invite you to get to know the Premier Auto Group.

TERRIBLE SERVICE DEPT! Warranty is NOT WORTH THE MONEY! My car is in the shop reguarly cuz they…read morewill only fix the bare minimum to get it back on the road.l MONEY is all they are worried about! i took my car to another shop to find a LOT of problems the warranty should cover if they would only look at it. Jodi is condensending and the BARE MININUM with huge rates is all they are. My car made it THREE FREAKING DAYS BEFORE IM TRYING TO GET IT BACK IN THE SHOP TO GET IT ACTUALLY FIXED.And it's just a ABS LIGHT for fuck sakes.

If I could give negative star I would but it won't let me so I put one, Jody in the service is a…read morecomplete asshole doesn't care is disrespectful, they do shitty work, always months out for appointments, because all of their vehicles they sell are lemons and junk, they never take responsibility for anything, they are rude and truly don't give a damn as long as you make your payments. Ive had nothing but issues with my suv since I've had it and not once did they take responsibility for the lake of safety or the vehicles condition they sold me. Please never buy a vehicle here it's a trap and you pay 5x the amount the vehicle is worth. Ive had my vehicle for almost 4 years and I make my payments on time every month, the vehicle was $13,000 I still owe $10,000 on it almost 4 years later. Aviod Byrider they are scum, ruthless and liars.

Edit:. The service manager reached out to me after I left the review below. He has apologized and…read morehas done his best to make things right. I am happy with the outcome and am raising my review from a 1 star to a 4. The only way it could have been a 5 is if this issue had never happened. With that said a few additional thoughts. 1. I have corrected my original review. I said the online booking showed $199 for the transmission fluid and filter, that was incorrect. It was $279, my mistake as I was going from memory when I put $199. 2. According to the service manager these prices are set by Chrysler, not the dealership. My best guess here (and this is just my opinion/guess) is that $279 is the competitive price that someone set (Chrysler or the dealership doesn't matter) but what they charged me was the "book rate" for the labor portion of the service. For those that don't know all dealerships have predetermined hours that a job should take. That is what the manufacturer must reimburse the dealership for on warranty work and recall work. The actual time to do the job can be WAY different though. The book rate for my transmission work may have been 2.5 hours for example, but in reality it takes a skilled tech less than an hour to complete the work. Glenbrook is not the only dealership to blindly charge book rate (if that is what happened), they all do it, and it is why I normally don't take my cars to the dealership for anything other than warranty work. Final thought, they made it right so I will go back, but I still generally stay away from dealerships for non warranty work. If they start charging fair market price for service instead of what I assume is book rate I would go to them more often for non warranty work. Original (updated to correct my pricing error): Made an online appointment for a transmission filter and fluid change as well as to have a recall completed. The online price for the transmission fluid and filter was about $279 but we will call it $300. There were no envelopes to put my keys in when I dropped it off the night before. Although I entered my phone number online they did not have it to call and tell me the status of my car. The worst was the price. The "$300" transmission filter and fluid change was over $500! No additional work was completed. No, I did not even ask about it. If this is the game that you are playing I am going to pay and leave. You will never get any of my money again for service or a vehicle so I hope it was worth it to screw me this one time. No wonder people will not go to dealerships for service.

Spent the weekend doing my research. Went out and prescreened vehicles on a Sunday. Showed up on…read moreMonday to BUY one of two. "Hopefully your not expecting the internet price, because they are all wrong." After, I told them I had been looking online and wanted to test drive two vehicles, after I test drove. Why did you waste my time? No respect for time and they don't respect their own prices. $8k more almost a 20% difference! If you don't know how to work a website and the internet, it's time to upgrade management. In addition, they were both brand new vehicles, and one of them had spilled sticky stuff in the back and over 200 miles - probably from staff taking home the new cars instead of used... GME broom Dodge you've lost your professionalism and self respect.

Outstanding customer service by Jake L. We requested a certain car and Jake took his time and found…read moreus a great car. He did not make us feel pressured or uneasy at any time. He was super and we appreciate that! Highly recommend this place for your car shopping. Thank you!!

I'm 60 and have bought more than a few cars from used car lots in my years. Every. Single. Time. It…read morewas a wrestling match of of wits, petty, pointy, distrust. Not here at Preferred. I found the truck I liked on a google search and one of the choices was Preferred Auto. Their truck was my second choice but stopped there first to check on one unit. Toyota Tundra pickup truck. Alex met us outside, but I was ready for his used car lot tactics. He was super nice, but I knew he was up to something. I told him I want to take the truck for a drive and he immediately agreed? Let me grab a plate... Ok, this guy was up to something. Heh heh, can't fool this old timer. We took the truck for a couple of hours, ran it by my mechanic. Advice from mechanic: Great truck, good price, go for it. Back to the lot... Alex met us and Jake the sales manager and then, holy shit, Jay the owner pops in! He's the dude you see on The Preferred Auto TV commercials. It was funny. Jake is his son. I made my offer, they counter offered with a vey fair price and we all shook hands. As it turned out also, my wife Lisa, knew Jay from high school, so that added another hour of shooting the breeze. I know this is my longest review. The buying experience at this car lot was so honest and upfront just super impressed me. Alex was great and thoughtful. Trust me, this is a great group of people selling cars! Plus you get free car washes for life! Good guys, go see 'em. Thank you Alex, we love the truck. Mike :)