Edit : responding to the owners response.
Ah, the owner's version of events--such a creative work of fiction. Let's break it down, shall we?
1. Neglecting the Infant to Enjoy Our Meal? - That's a bold accusation. Reality check: The baby was completely fine until food accidentally got in his eye. Apparently, your expectation is that an infant should suck it up and suffer in silence. The parents repeatedly stepped outside to soothe the baby, but given the freezing weather, they couldn't stay out long. My friend was already on his way out when your husband, Deep, decided to flex his hospitality skills by stopping him just to say, "You are disturbing, please leave and don't come back." Oh, and let's not forget--the parents never even finished their meal because they were busy tending to their child. So please, spare us the dramatic false claims.
2. Politeness? - Do you even know what that word means? Telling a paying customer to leave and never come back--that's your definition of being polite? Try that line on some actual "Americans" (as you so eloquently put it), and I'm sure they'd be happy to give you a crash course in customer service.
3. Other Guests Complaining? - Nice try, but no one complained about the baby. In fact, other diners were smiling and showing concern--because, you know, that's what normal, compassionate humans do. The only person who seemed truly bothered was your husband, Deep, who sat grumpily in the corner, pretending he was acting on a "room full of customer complaints."
So hear me out, folks--since Deep was so irritated by a crying baby, the logical solution was to send the baby out into the cold. Who cares if the baby catches a cold, right? As long as Deep gets to sit in his corner, content with his power trip.
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My family and I had a disappointing experience at this Deep Sh***ty restaurant. While the food is decent, there are several reasons why I wouldn't recommend dining here.
1. Not Family-Friendly - I was extremely disappointed with the lack of basic customer service. The owner and his wife seemed to have little regard for how to treat guests with courtesy. When my friend's baby started crying after accidentally getting food in their eye, my friend was in the process of stepping outside to calm them. However, the owner abruptly stopped him and said, "You are disturbing, please leave and don't come back." As a result, my friend had to stand outside in the cold with his baby, which was completely unnecessary and insensitive.
2. Judgmental Atmosphere - If you're not dressed in expensive attire, be prepared to feel looked down upon. The service we received felt noticeably dismissive compared to how they treated other guests who appeared more affluent. It seemed racist.
3. Overhyped & Poor Hospitality - It seems like the restaurant is riding on a wave of overnight fame due to some Bollywood celebrities dining here. Unfortunately, this has translated into an air of arrogance rather than quality service.
4. Fraudulent Service Charges - The billing practice here is highly questionable. They automatically added a service/gratuity fee before calculating tax, which means we ended up paying tax on the service charge itself. I have never seen such a practice in any other restaurant--it felt dishonest and suspicious.
Given these experiences, I wouldn't recommend this place. read more