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    Bond Vet - Upper East Side at 62nd Street

    3.7 (144 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

    Services - Bond Vet - Upper East Side at 62nd Street

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    Renee S.

    Dr Matute and the rest of the staff at Bond Vet UES are the best! I had to say goodbye to my nearly 18 year old cat today and they made everything so easy and were so so caring throughout the process. They have a nice room that is very comforting and allowed me to spend as much time as I wanted with him, before and after. They answered every question, explained everything very well and made sure I understood considering the situation. I'm so glad they were available for me today, especially since it is a holiday weekend. They made me and my boy comfortable at a sad time. Thank you Dr Matute and team that were there today!!

    Vivian D.

    The receptionist sucks. So rude. She is y knowledgeable and dismissive, most likely because she is y knowledgeable.

    Allergic swollen eyes

    *PLEASE READ THIS BEFORE BOOKING AN APPOINTMENT HERE* To start, I have been with Bond for over a year now (I frequent UES and Chelsea locations). I'm finally writing this review as sort of a last straw. The first bad experience I had, the doctor gave my dog the wrong dosage for her medication (shes a 6 pound toy poodle, and they gave her the dosage of a 25 pound dog.) I was really understanding of that mistake as I know things happen. But recently, my dog was rushed to Bond Vet UES as she was pooping blood and throwing up. I ALWAYS reiterate on the phone before any appointment that my dog "HAS A SEVERE CHICKEN ALLERGY." I told this to the nurse and the doctor. With that said, I found out 2 days later after the appointment that *Dr. Mutate* had PRESCRIBED MY DOG MEDICATION WITH CHICKEN IN IT. After I had repeatedly said that she has a chicken allergy. The only reason I noticed is because my roommate's dog has been taking the same medication and she pointed out to me that it had chicken in it. Thank god I noticed because if I hadn't called, Bond Vet would not have known and my dog would've been hospitalized. I spoke to Dr. Mutate yesterday, who did apologize but just kept making excuses saying she "didn't know the medication could be chicken". Which honestly, lame. Absolutely unacceptable to let that slip. I totally understand mistakes are made, but this is something that should NEVER happen. Again, the doctor's name was Dr. Mutate. The scary part is, if i never called to say anything, Dr. Mutate wouldn't have caught it and I would be sitting here paying thousands of dollars $$$ in hospital bills for my dog. Needless to say, my dog has been throwing up and having allergic reactions due to Bond Vet's malpractice and ignorance. Her eyes are swollen shut, and still vomiting 3 days later. She's very lethargic, and I'd argue her symptoms are worse because of the chicken ingestion. I called the practice to get a refund on the whole appointment, which they FINALLY gave me. (Shouldn't this be the first thing they offered? Why did I have to fight for a reimbursement?) I spoke to the UES clinic manager, Jante (?) today as well, who honestly handled the call so poorly that it was almost laughable. She had really nothing to say, making many excuses like "oh sorry, we usually only have the vanilla flavor in stock and the doctor didnt know it was chicken." Haha. All she really said on the phone was "Yeah...sorry." I wish that an apology could fix the situation. Too bad my dog is currently not eating and her symptoms have only worsened. If there was a change in medication stock, shouldn't the doctor be aware of this??? I am just beyond shocked and disappointed. The first two pictures are my dog's eyes post medication, and the last picture is her right now, not eating, lethargic, and throwing up. Again, really disappointed in Dr. Mutate, Jante the clinic manager, and the rest of the Bon team.

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    5 years ago

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    6 years ago

    Awesome place and convenient. Dropped my pet off and I was called right away and I was explained everything clearly. Will go again!

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    6 years ago

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    6 years ago

    They are best. From Coco regular visits. To his sick visits. They are are always kind and understanding. They make you feel like family.

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    7 years ago

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    7 years ago

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    6 years ago

    Bond Vet was awesome. Even during COVID-19 they were accommodative and thorough. They took care of my dog without any hesitation.

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    Ask the Community - Bond Vet - Upper East Side at 62nd Street

    Review Highlights - Bond Vet - Upper East Side at 62nd Street

    Plus with covid, their safety precautions seem great (although it sucks not being able to go inside with your pet ).

    Mentioned in 16 reviews

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    These are the people you want caring for your pets…read more I have been seeing the doctors here with my older rescue dog for years, but we just had our first health crisis last week. They got my boy in for an appointment quickly, treated him gently (he is wildly anxious in the best of circumstances), and they treated me gently, too (also wildly anxious in the best of circumstances). They were clear, communicative, and Dr. Macri ensured I fully understood what was happening with my little friend and what next steps were. A week later, Gomez is back to normal. I know what to watch for, and if (god forbid) anything else happens, I'll be heading back to MHPH with full confidence my dog will be treated with kindness, compassion, and the best veterinary care available. Thank you to the doc and the entire staff. We are so lucky to have you!

    We love Dr. Dan. He is not overly alarmist; he listens to our needs and wants in terms of our…read moredogs' care; he is supportive (although dismissive) of our choice of alternative healing methods and he does not sugar coat things. Our 4 very senior poodles have been remarkably healthy throughout their lives. Dr. Dan has been there for us during their senior years as we navigate typical aging vs actual illness and respectfully supports our choices for testing and vaccinating sparingly. Shout out to Joan at the front desk as well, she always makes the wait in the waiting room less stressful.

    VEG ER for Pets - VEG veterinarians in surgery

    VEG ER for Pets

    (102 reviews)

    Chelsea

    Great care for my older dog…read more She was evaluated and spend the night with meds and fluids The staff is great, professional all the way

    I had heard many good things about VEG and went in with high expectations. Unfortunately I was very…read moredisappointed by my experience. On Sunday evening, I took my senior Chihuahua to VEG Chelsea. A vet tech quickly took her weight and temperature but did not ask why we were there or take any other history. We were placed in a room in the back with a window to the main area where I could see lots of staff members. After 45 minutes of waiting with no updates or anyone checking on my dog, I went out to ask if they might have an estimate of when the vet might see us and was told a few minutes, but this proved not to be true and I watched that vet leave for the evening. Around the two-hour mark, I heard a staff member tell the new vet that everyone was triaged. I was surprised because no one had asked what brought us to the ER. I spoke with a staff member in the hallway and explained that we'd been waiting for two hours with no one taking my dog's history or checking on her, and I told her that I was disappointed by the lack of communication. Before we could discuss it, another staff member interrupted and told me that my dog's temperature and weight were the triage and she asked what I expected since one veterinarian had just left and another had just arrived. I understand that ERs have to prioritize certain patients, and I was not upset about waiting. However, I felt dismissed when I waited for two hours with no one providing us updates or checking on my dog. A little bit of communication would have gone a long way. I found the staff member's response to my concerns very condescending, and so my dog and I left. For those reasons, I would not recommend this ER and next time will visit one of the many others available in our city.

    Bond Vet - Upper East Side at 62nd Street - vet - Updated August 2026

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