I stopped in for a drink and bang-bang shrimp (by myself) which was only 12.00. But I had also wanted to buy (2) 25.00 gift cards. I sat at the bar and was greeted pleasantly when I came in, and received my drink timely, and was able to order when I was ready. After receiving my order, that was the last I saw of the bartender. I had let him know I wanted to buy 2 gift cards when I came in. I waited 10 minutes to get my check. He never mentioned the gift cards and at that point I didn't either. I have to say, if you are an older woman, don't go in by yourself. I tipped 5 on a 12.00 bill which was way more then justified. But I do understand what it's like to be a server. I am just tired of being judged on the fact that I am a woman, and over 60 and it's assumed I'm going to be a bad tipper. I tip better then most men I know for good service. If we are going to judge on appearance, the bartender did not need a tip based on the bling in his ear. Stupid right. The bar was not busy. There were 2 bartenders. Mine was completely out sight of the bar at least 10 minutes. Then 10 minutes more for him to make it down to me when he came back. I will buy 2 gift cards at another restaurant, and I'm done with bone fish. As much as I like the food, this was a horrible experience on top of what had been a horrible day. Going out should be a pleasant experience. read more

Ok, let me say that (3) stars is low for me to give this establishment, because I "love" this place! Typically, food- atmosphere, for several years now, it's been my "fav" place to go; whether I have out of area company or .. just getting together w/ the girls during the week !! Recently, I saw on line that they have a few new dishes to introduce. One bring charbroiled oysters. Since I love oysters and never saw them offered on their menu, I was excited and even passed the word along to friends. Tonight was the night for me to try !! Was I ever surprised and disappointed (to say the least). I get a plate of oysters "appetizers" $14.90. Typically an appetizer is plenty for me to enjoy as a light evening meal. The oysters, 6 of them, were "at most" the size of a dime (10 cents). They were so very small there was no taste of anything. The sauce filled the shell and was very tasteful, but "where" is an oyster?? I wish my waitress had come back to me saying: "tonight our oysters are very small and we are happy to make this dish for you..but wanted to let you know - you may want to order another dish " . In hind-sight I would've suggested this to Bonefish on this night, if I had only thought of !! Next time, I will get another dish !! Forget any oysters here ! I will def return .. as my one bad experience ! and still love this place !! read more

If you want amazing food that is worth the $$ you will spend, along with amazing service, this is the place to be. I've only ever had one bad experience with service, but I don't think that person works there anymore. The prices aren't too high, but like I said, it's very much worth what you pay. Expect to spend more of your time there as well than you would any other restaurant. You will never feel rushed. The drinks are awesome, too. A good place to go with groups or just an intimate dinner with one other person. read more

Fabulous martinis! The food is good as well, but it's a little difficult to enjoy with kids. A little pricey, but I've never had a meal there that I didn't like. read more

I had a disappointing experience at Bonefish Grill recently. First, I had a reservation, for which I arrived in time. I was greeted, then had to wait about ten minutes for my table. Next, after we ordered, it took almost an hour to get our food. Mine was good, but my friend had scallops and found them to be undercooked (and later regretted eating them). The manager apologized for the wait, and blamed it on their new electronic ticketing system. She offered us complimentary desserts to make up for the delays, and recommend a particular dessert on social that night. Naturally when the waiter returned he informed us that they had just run out of the dessert special. read more

I've always loved Bonefish Grill, but I'm not sure why they have gone so downhill recently. We came here on $5 Bang Bang Shrimp Night, which the price is pretty hard to beat. Since it was a Wednesday, we were seated pretty quickly. Our waiter was pretty friendly, but he didn't really check on us, and he only came when the entrees were here and to deliver the cheque. Now onto the food ~ the Bang Bang shrimp was pretty good and amazing as always, but everything that came after that was another story. I was expecting my Ahi Tuna to be sushi grade, but it had that "frozen-fish feel" to it. It just didn't taste all that fresh. My wife's Filet Mignon was super tough, but still medium rare, just like she asked for. However, it was like eating beef jerky, very tough. My mother-in-law's Chilean Sea Bass was OK, but she said that it wasn't exactly as good as she had the previous time she's been there. Usually, I'm ok with paying high prices for good food, but for the quality we got this time, I would say it was a splurge. read more

I have many years of food service work, management and ownership under my belt, but I always walk into a restaurant open to a positive experience. But I also see operational things that others may dismiss or not notice. The Pensacola location is a mess. Ownership there needs to take a serious look at the management and make changes. The journey begins. The decor is ok but nothing special and has a mall-restaurant feel. It was a rainy Sunday night 3/16/2014, and the place was packed. At least the bar and waiting area was. The dining room was half full. Translation...they didn't schedule enough servers to cover that night. We sat at a stand up table in the bar and waited for over 5 minutes to be talked to or even noticed. I admit that being ignored in a bar or restaurant is probably a top pet peeve of mine as I view this as a rude gesture, but it was busy so it didn't bother me that night. After watching 5 people next to us, that come in after us, give a server their drink order, I stopped a wandering server in a white coat and asked if we could get two glasses of cab. She wandered off to the line at the bar behind 3 servers and watched as they scrambled to enter orders into the POS system. 3 women who sat at the bar near us and came in 5 minutes after us, were already enjoying salads and had drinks in front of them. I stopped our server and asked if we could expect our wine soon. 10 minutes had passed since we placed our order. She then came back and said that she was sorry but that she could get us our drinks but would be happy to bring them to our table after we were sat in the dining room. RE-READ THAT LAST SENTENCE. I thought she was joking and stood there and just said,"I'm sorry". If it had not been our anniversary and I did not want to make a scene, I would have walked at that point. I was told that we could not get 2 glasses of wine...in a bar...filled with patrons that all had drinks and food. I was stunned. I walked 2 steps to the bar and asked the bartender for 2 glasses and he delivered quickly. The 3 women at the bar shook their heads and gave us a "i can't believe I heard that" look. After 2 sips, our inept server walk up with 2 glasses of wine and looked at me and said, "Here's your wine." I told her we already had been served. She gave us the drinks anyway and said they were on the house. All of this was taking place after being in the bar for over 15 minutes. After a 25 minute wait, and a now half full bar, we were seated in the dining room. With at least 10 empty tables, we were sat next to a 15 top birthday party. We felt foolish as we had forgotten to bring a gift. The dining room server repeated our order back to us incorrectly and wandered off. The bang bang shrimp was great, but it's not a good idea to make an appetizer the center of your business model. The plate came out and looked small and unimpressive. I wish I could tell you what we ordered but it was that unforgettable. Worst dining experience I've endured in years. And as Pensacola has dozens of great seafood spots, please don't waste your time with this horrible location. I have noticed that most of the positive reviews have astroturfing feel to them and they are either written with war to many "amazing"'s and "great food!" to be a real review. Bonefish is an expensive Applebee's at best. read more

First off, I normally do not review chain food places, as I usually try to avoid them. I prefer to eat at local establishments when possible. However, since I had been given a gift card for The Bonefish Grill, I decided to give it a try. First impressions were good, but that didn't last very long. The place comes off as an upscale Red Lobster, that seems to have a problem with the service. We found that everyone seems to have a different function, with very little coordination between them. Some people received bread, while others did not. Some, as with us, waited and inappropriately long time and even had to ask again, to get our cold adult beverages that we had ordered. I will give them credit, the food that we received was tasty, but even that was done incorrectly. The food items that we received was not as advertised on their menu and daily specials. When we asked the waitress about the error, she gave us some lame excuse that she thought that we did not want the side because we had ordered a salad. Maybe I am a little old fashioned, but I would prefer them to get the orders correct and provide good service, rather than trying to impress with the pomp that they attempt to display. At $40 a person for the meal which included two draft beers at happy hour, I expect a lot more than what we received here. read more

Nothin' special folks! Barely friendly staff. My baja fish tacos arrived dry and barely warm .Won't be going back.

Such a well run restaurant! I wish I new the managers name. He went beyond the call of duty for our party, for a simple little mishap. My husband and I eat here weekly and are never disappointed. The staff is always friendly and accommodating. And the most important part of any restaurant.....great food! read more

This place is amazing. I had the filet mignon, and it was phenomenal. I also had a wonderful server named Laura , she was so nice and polite. read more

As always, they make the best fish. Consistent standard and great atmosphere. Friendliest staff.

Staff was very pleasant, met with a smile at the door. Had a nice filet, little under cooked but very tasty and tender. Of course the Bang Bang is awesome, others can try to copy but nothing beats the original. read more

Pricey and disappointed . Dined sola, waited too long for my server to come for a drink order. Crab cakes were good but not hot. Main course, scallops and shrimp with herb pesto topping. The topping was hot, hot hot as in spicey not temp. It was more like a black pepper sauce that's all I tasted. I mentioned it to the manager on my way out. His response maybe try the mango topping next time. Bonefish , there won't be a next time read more

Great restaurant choice each time. Had the special: grilled grouper topped with sautéed spinach and lump crab, spaghetti squash and asparagus. Very happy. Henry, our server was attentive and precise. read more

Had dinner last nite with the wife and it was terrific. I had the Parmesan encrusted trout and wife had scallops and shrimp. Both were cooked perfectly and tasted great. Our server was a cute bubbly red head named Heather and she made the dining experience that much more pleasant. When I ordered my trout, I asked her to tell the chef to be generous on the artichokes garnishing the trout and she delivered my meal with a small dish of chokes on the side. We don't get to Pensacola that often but will return to the Bonefish when we are there again. read more

This is one of our favorite restaurants in the area. I recommend their famous bang bang shrimp appetizer (this is the only shrimp my son eats), and they have a great selection of quality fish dishes. read more

My wife and I just had lunch at the bonefish in Pensacola Florida. Our server was Ares, let me tell you we have been in the bar and restaurant industry for 15 years. This server was absolutely extraordinary! Upon arrival he presented the bang bang shrimp in such a way that just his description alone had our mouths wateringmouthwatering in anticipation! My wife decided to go with the fillet and I got the double cold water lobster tail. During our restaurant experience, which could only be described as a peaceful and relaxing. We noticed that our server was running to nearly every table during the lunch rush. Somehow he still managed to keep our martinis full and our food delivered in both of cordial and prompt manner. Despite having to speed things up Ares continued to deliver flawlessly at his craft through our entire visit. We cannot say enough great things about this gentleman's service, and from what we've seen in his genuine care for the customer experience. read more

Went to bonefish today for lunch. The restaurant was aboutn20% full. We left after about 1 1/2 hours without eating. Mistakes, covered up by lies, compounded by employees that DO NOT CARE. Go somewhere else untill they get new management read more

We have been eating/drinking at Bonefish Grill for several years and it is my favorite in every way. I have never had anything that wasn't excellent and the service is outstanding. Love the Expresso Martinis, Bang Bang Shrimp huge scallop appetizer,, Calamari, seafood and steak entrees, periodic specials, and the house salad. The atmosphere is pleasant and we always ask for Cam or Ed who are so good to take care of us, as is Madison. We love to give and receive their gift cards. We go to Bonefish often and it is a true delight. Thanks for always making our experience an enjoyable one read more

My 80 year old mom & I got there around 6:20 or so. We had been here before the year before when I was visiting. Although it was very busy and 2 couples were waiting, the wait to be seated was probably only 15 minutes, so that was nice. BUT they insisted on seating us in a booth in the bar area, even though there was a booth open in the main dining area...I let it slide, since mom was with me. The waiter was snotty and hardly seen. My boss sent me text as soon as we sat down at 6:48pm. At 8pm we got our food. It was tasteless and gross. Bang Bang Shrimp was covered in Mayo, the rainbow trout and my mom's chicken dish were absolutely tasteless. It has been a long time since I have had truly bad food at a resteraunt, but this was it. The manager was the only highlight. Very nice guy and polite. He suggested the kitchen said it only took 35 minutes, but otherwise he was professional. He comped the food, which at that point I didn't even care about. Either way will never be back. Loved it a few years ago...simple menu, nice service...never again. read more

We used to really enjoy Bonefish and came in to try the Bar Bites menu. We were mostly disappointed with the menu items. The "Peel and Eat Shrimp" is not the standard cold cocktail shrimp, it was served in a hot cast iron dish and the shrimp are too hot to pick up and peel until they were almost too cool to be appetizing. The Lobster street tacos had a sauce on them that, between the sauce and the lobster, had a funny flavor that was not enjoyable to eat. They changed their standard pan Asian sauce to a saltier, overspiced version. The worst disappointment was the strawberry shortcake: used to be fresh strawberries on a biscuit with whipped cream, now it's strawberries from a can complete with artificial strawberry sauce so thick across the plate it was like soup. The cocktails are still good, and they do serve half portions which is hard to find these days, but I can't recommend what we had to eat unless they change the menu back. Staff was very apologetic, but what can they do if the food sucks and it's obviously the recipes? read more

I hesitated writing this review because I absolutely love Bonefish Grill but my experience last night put second thoughts in my mind. I ordered the Chilean Sea Bass and Sweet Potato Mash, House Salad and Bang Bang Shrimp as our appetizer. The latter of the two of the four were great as always. The Sea Bass taste as if it came from the box in the freezer section in Walmart and the sweet potato were microwaved. No plans to return anytime soon. Sorry. read more

When I walked into the Bone Fish the atmosphere was nice and friendly. When I was seated hostess was pleasant. Waitress came out took my order she very knowledgeable on the menu. But the down fall came when my salad came out it was delivered but without any silverware at the table and no one around to ask for some. I sat waiting for a about 5 mins then I decided to eat the salad with my hands figure that might get some attention even one of the managers walked right by me and still wouldn't stop. Needless to say I ate my while aka that way. When my steak came out I was finally able to get some silver ware to use! Thankfully that would be a messy dinner! The food was great and cooked to perfection on the first try unlike some other establishments. read more

I tried the dinner here slightly hesitant because of some of the reviews. The service was great, atmosphere was great, and food was great, will definitely be going back. read more

This was a to go order. Florida Cobb Salad and Fish Tacos. I ordered by phone and was told 15 to 20 minutes. I arrived after about 30 minutes. Order not ready. Made me pay before even checking on it. I paid and about 15 minutes later got my food. I think they wait till you arrive and pay before starting to prepare your order. I'm always careful to make sure my order is correct before leaving. Everything appeared correct until I got back to my hotel and found that they gave me the Bonefish House Salad instead of the Cobb Salad. Thought about returning to get the correct salad but decided not to. Tacos were just ok. Very sloppy and soggy. read more

Gets real busy on the weekends during the summer. Ok though, the bar has good drinks to enjoy while waiting. Food above average. Good service. read more

The BangBang shrimp is what this place is known for, but I had the fish and chips, and it was incredible. The breading was crunchy and well seasoned on the fish, and the chips (french fries) were fried to the right texture. Not too crispy and not too flabby. The dipping sauce was amazing, as well. Overall, an excellent meal. Only issue was that the service was a little slow. Five stars on the food, lost a star on the service. Well worth a visit for a special occasion. read more

I would eat their Bang Bang Shrimp everyday if I could! Possibly the best shrimp I've ever had! Great house red (reasonably priced), great entrees - I had grouper, my husband had stuffed tilapia. Good service. I'll pass on the mango salsa, next time, but overall a fabulous meal! read more

My husband and I went to Bonefish Grill last night to have dinner around 9:30. Not packed at all but the service was still incredibly slow. Took forever to get a drink, our entree, and even our check, which should have been brought with our to go boxes not another 10 minutes later. I love the atmosphere and the food was good, just wish the side portions were bigger for the $20 entree I paid for. read more

Highly recommend this place. My wife and I had a date night here and couldn't have picked any better of a place. There was no wait for a table at 6 on a Saturday, but it's not like the place was empty. Our waitress was very pleasant as well. Started with the Ceviche - incredible. Tried their specially mojito which was also very good. My wife's entree was the bang bang shrimp taco of which she proclaimed she "really, really liked." I had the ahi tuna steak, and at the suggestion of the waitress, had it rare with a sear on the outside. I've never had any tastier seafood. Will return for sure. read more

Bang Bang shrimp is a must! The service is very nice and professional, server was Olivia and she was great!! The food met all of our expectations and arrived in a timely manner! Time after time we keep returning! Excellent job Bonefish keep it up!! read more

We are regulars at Bonefish. Our favorite choices are Bang Bang Shrimp, House Salad ( love the pine nuts), shrimp/ scallops entree & Creme Brûlée. We have never had a bad meal or bad experience at Bonefish before, well before last night. We normally don't go to chain restaurants , but Bonefish has never felt like a chain to us. Our experience last night was less than favorable, but the manager made amends by taking care of our bill, so we will go back again & are hoping this was just an " off night". Our evening started at 7:30 pm when we used the call ahead seating reservation as we always do. It takes us 45 minutes to arrive from our home to restaurant and we are told upon arrival that there are just two ahead of us & it won't be long. The bar area was less than full, so we could have seated ourselves at the high top tables, but chose to wait for a table. We waited & waited some more. People kept being seated, except us. I finally took it upon myself to go ask how much longer it would be since we had called ahead an hour & 20 minutes earlier. We have waited that long before when not using the call ahead option, but they were not that busy last night, steady, but not packed out. The gentleman at the podium began flipping through the pages, had difficulty finding our name, finally 3 pages back, he found us & it was obvious we had been inadvertently overlooked. It appeared that the highlighting of the names above & below ours had bled into our names making it appear as if we had been seated. When I pointed out the obvious error, a female hostess said it would be just a minute, but then a couple that arrived long after us was still seated ahead of us. Finally, an hour & 30 minutes in, our buzzer went off, my husband again made a point to the male host that we had waited an excessive amount of time & it appeared that they had skipped us. We were seated in a booth near the kitchen. I almost slipped and fell on the way to the booth as the flooring nearest the kitchen had a very greasy feeling. Two different employees spoke to us about the wait & apologized, which we appreciated. Our waiter was polite & prompt. We ordered right away. House salads, shrimp/scallops w/ mango salsa & potatoes for me, my husband ordered the same except he decided on the cobia. Everything arrived promptly. The shrimp scallops were overcooked though, "blackened" & spicier than normal. The potatoes were also a bit burnt as well. It was still edible & had I not had it cooked better several times before tonight, I would not have known it wasn't supposed to be this charred. My husband's entree was prepared perfectly & was delicious. We ordered our regular Creme Brûlée for dessert, it was good, but again not as good as we have had before. It was a bit too liquidy, not set quite enough. We hated to complain about anything more than the wait, so we did not mention the slight inconsistencies in the food to anyone. The waiter told us after we completed our meal that the manager was taking care of our check for which we told him thank you. We, of course, still left him a tip. So our "regular" date night spot let us down a bit last night, but we were appreciative of the manager's efforts to make it right. We will go back again, but will probably station ourselves next to the podium so we aren't forgotten again. On another note, as we waited, we had the opportunity to observe several inappropriately dressed patrons... One wearing a halter top two sizes too small that exposed the sides of her breasts, so she had the normal front cleavage exposed as well as side cleavage, only her nipples were covered, don't have a problem w/ dressing sexy for a date, but this get up was more appropriate for the beach. Another girl came in wearing sweat pants pushed up to her knees, really? On a Saturday night , at a nice, dimply lit restaurant? They mentioned not wanting to wait & maybe just going to "Checkers"... Sweats are fine at Checkers! Maybe I' m wrong, but I think Bonefish is a nice enough restaurant that a man should wear collared shirts & closed toe shoes & women should dress up a little, not look like you just rolled out of bed or off a beach towel. Take pride in your appearance. I don't even have a problem w/ shorts being worn as long as they are paired w/ a nice top & shoes. I just don't think Bonefish is a t-shirt , sweatpants kinda of place. Go some place more casual if you are not in the mood to look nice! Try Jerry's Drive In, Surf Burger or Peg Leg's if you want a more casual dining experience while still getting great food. read more

Have dined here many times. After a spell of going nowhere else but here the food has become hit or miss and we find ourselves looking at other dining options. Generally if something is not up to standards they will correct it and even adjust billing, however I would rather have a flawless/enjoyable dining experience and pay full price. Will continue to visit as I like the decor, menu and service. Just hoping the food can be consistently good. read more

Love this place! Wonderful, broad menu and you have to try the terrific bang bang shrimp

Don't try to make a reservation unless you enjiy headaches and run around! Tabitha who answers was zero help, meg who is a manager called and only confirmed that they could not accommodate our reservation. I'm glad that their business is sooooo successful that they can turn away business. They apparently make money hand over fist. I will miss the bang bang shrimp but I will get over it! read more

We've been several times to this location and never very impressed. Went for brunch yesterday with friends, total of 6 in group. We had 2 waiters and neither of them were very friendly or efficient. Waited 15 minutes before order was taken. Although the food was "good", everyone in party commented that their food was lukewarm. Had to frequently request drink refills. Took about 1 1/2 hours from start to finish. read more

Wow...this place is on a rapid decline. We had the roasted red pepper and tomato soup to start. It was barely warm, but not a terrible mistake since my four year old could dig in immediately. However, the most prevalent taste was buffalo wing sauce. A taste I'd expect from a soup at Wendy's. For entrees, my mother's filet was cooked properly, but her snap peas were tough and potatoes were cold. My arctic char was over cooked...luckily it was a fatty fish, so it was edible. My father had the imperial stuffed tilapia ...the tilapia was inedible. Thankfully the stuffing was good. Finally, the children's options were horrible. To drink, there weren't many options. They always claim to not have chocolate syrup, but I highly doubt that with a full dessert menu. She also had the fish strips which were fat, dry versions of fish sticks. The worst part is the food and service continues to decline, but the prices reflect a mid scale restaurant. I'd rather pay $5-$8 more per entrée and go to a fine dining restaurant. I really hope this company realizes whatever short cuts they've enacted the past few years has made this place a low grade experience for a high price. read more

I had never been to a Bonefish Grill before but based on my experience at the Pensacola FL one i will not return. Took my family there (5) for a celebatory dinner on a Sunday evening about 7. was told it would be a 15-30 minute wait but there were at least 20 empty tables unless i wanted to eat at the bar. Explained that would wait because i did not want to eat in the bar because i had a minor with me. Went to the bar to order order drinks for the adults and was told by the bartender I will be right back. She was obviously waiting on a table of friends behind us. 15 minutes later she returned and took our drink order which arrived right prior to the horses stating that our table was ready. I eded to pay my bar tab but the bartender was now in the kitchen packing up to go boxes for her friends so once agin i waited. Only to find out that the hostess wanted to seat us at a table in the bar! When we rejected that table she wanted to place 5 of us a a booth made for 4. There were at least 6 tables for 5 or more empty. i insisted on another table and tried to put this behind us. My wife wanted to try the soup that they were famous for and we were told they were out of all soup! From that point on it did get better the waiter understood our early frustration and did his best to make up for it. The food was quite good and met our expectations except for the filet mignon my son ordered (does not eat fish) which had a layer of fat running through it. I have to say i have never seen that before. The staff/ management were more interested in making sure that the tables were divided equally between the staff and not what was in the customers best interest. As i said i will not try another Bonefish Grill again nor will i recommend it to anyone. read more

We dined there last night, 8/24/16 for my husband's birthday. We arrived at 4:50pm to a nearly empty restaurant. I explained that it was his birthday and that we preferred a booth. They wanted to seat us in the bar. Really? There were multiple smaller booths empty in the dining room but we were told if we wanted to be seated in the dining room we would have to sit at a table. We were placed at a table right where the servers go in and out with food from the kitchen. We ordered drinks and Bang Bang Shrimp. We received our appetizer before our drinks. The server was going to bring us some bread. We didn't see her for well over 20 minutes. Someone else brought out our entrees. She finally turned back up, we asked for bread again and about 10 minutes later it arrived. I ordered the Lobster Stuffed Shrimp which looked nothing like the picture on the website. They were small, didn't even take up half the cast iron bowl. My husband ordered the Fontina Pork Chop which he said was very good. We both had Augratin Potatoes which are always delish. It was a long ordeal to get out ticket from our server. Not the experience I was hoping for on my husband's birthday. I would suggest retraining for your server as she clearly needs it. Other tables had much smoother service, a better server presence, and more timely delivery of food items ordered. read more