horrible service from the manager working jul 19 2025 around 6:00pm…read morefailure to give his name. I came into the store no being acknowledge. waited 10min standing decided to sit to maybe give the worker time a lady walks in and instantly greets her and ask how may he help her. I stand up and say sir I was here first I haven't been seen. he says I am aware but she is closer to me and also a lady and lady goes first. this guy should be fired and not a manager. he couldn't take ownership for his actions after confronted. he refuse service and ask me to leave which I did just for peace in the end. I would like cooperate to pull this young files and the cameras and investigate this. this is discrimination

Eduardo Martinez, the manager, was made aware of his employee not speaking or helping a customer…read morethat walked into his business. The employee purposedly didn't speak to the customer and spoke and smiled to Hispanic customers only and was very pleasant when greeting them. When the African American customer asked for help, the employee was quickly told the Black customer she could not help her set up her iPhone that she had just purchased for her son online from AT&T. When the African American customer came in the next day to make the manager aware of how she was treated, he quickly said, "Oh you trying to play the race card?" Not, I'm sorry ma'am for what happened. Is there any way that I can help you? Obviously, Eduardo Martinez doesn't know what it means to be professional. Being professional means to be kind to all that come into your store. A pleasant greeting is a start. It goes a long ways. Just know that I will take this complaint up higher cause your employees should not treat anyone in the fashion that she did.

I want to say huge thank you and shout out to Destiny for your help. She helped me twice and gave…read moreclear options both times. Great customer service without a heavy sales pitch which is always a plus. I got the plan I wanted, faster speed, a phone and a great deal! Keep up the great work and thank you!

I came in today to return my modem and router, and well I just have say Ashley was so extremely…read morerude. I had my baby with me in my hands and she disrespectfully asked "can you take it out of the bag" while not offering any help whatsoever. She also made me unscrew the coax cable which she said was not spectrum's but it came in the box with the router. You can imagine that it's hard to unscrew that with a baby in your arms and she rudely and aggressively told me they will not take it like that. She clearly had a problem with something but as an employee it is her job to keep her personal feeling's out of the picture and treat every customer with respect.

Truly great experience with Anthony! from initial assessment…read moreall the way to the final delivery. Anthony rewired my coax cable through the house as well as adding few ethernet cables behind walls very clean and professional job! highly recommend!

I called Anthony to diagnose a problem with my parents' home landline. The phone company kept…read moreinsisting the problem was on their side. Anthony came out promptly and quickly diagnosed the problem. It was, indeed, on the phone company's side of things so he was unable to repair the issue. What he did do, though, was far more important; he told me exactly what I needed to say to get the phone company out to fix their equipment and, because of his professionalism and demeanor, he helped convince my elderly parents to move their service to a much more affordable and reliable option. In short, Phone Jack Medic was prompt, SUPER professional, friendly and knowledgeable, and gave me everything I needed to call the phone company on the BS they'd been throwing my way. Best of all, it was incredibly affordable, even to the point that I felt I was UNDER charged for the level of service provided. This is the company you want to hire.

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

Valerie was amazing!…read more Loved the customer service. She answered all my questions and was very genuine This is by far my favorite T-Mobile location Thank you, Valerie!

Couple weeks back, my mom's phone had trouble turning back on after it overheated while charging…read more Two, very helpful, workers, Angel and Valerie helped us out. Throughout the process they had shown us how determined they were for us to receive the best possible outcome. I dearly appreciated their effort and work ethic. These two spoke Spanish as well, helping my mother when I was unable to properly translate.

Mauricio was awesome. I was in tears because my phone was going me problems and he fixed it. I…read morereally appreciate his patience and told him I'll come back to see him if I have anymore issues. Thanks so much..his kindness made my day.

Your services are seriously on the spectrum, terrible wifi, u guys should just shut down, taking…read morepeoples money and everyone should be first priority with your fucken trash WIFI

I have been a loyal customer for many years with as of today 7/23/ 26 my 92-year-old mother has a…read morelandline . The problem with frontier they give you nothing but false hope to fixing the problem . Now it has been a week still no answer as well as service . They indicate there is an outage . Such **** a doodle crap. Frontier is merging with Verizon Frontier you just lost one loyal 92 year old lady . So mama will be a loyal customer with SPECTRUM Customer service: try switching over to Spectrum

Moving, called to cancel. Told we could cancel 4 days later. Cancelled our internet immediately…read moreupon hang up. Had no late bill or charges, paid every month. Will never use again!