First of all Michelle and Justine are terrific! It's a family run business and it couldn't be…read morebetter. We purchased a mattress and adjustable platform for our upstairs bedroom about 5 years ago. Everything was perfect! Five years later my husband is having foot surgery and needs a downstairs bedroom for recuperation. The mattress we have downstairs is not bad but since we are used to adjustable platform why not just do some investigating. So we decided on a mattress and I took the chance of calling their magic number and Justine answered. I told her the situation and she spoke with Michelle, her sister, and she actually remembered me! I told her about the mattress I was interested in and she even suggested an available upgrade and at that point I ordered the mattress instantly along the adjustable platform. Their knowledge, service, and price cannot be beat! It was delivered by Ray and he was so nice and helpful! I cannot say enough good things! They are the best hands-down!

I had a terrible experience with Mattress Wholesalers and David Butler. Here's a timeline of how my…read moreexperience. In the original quote, David said he keeps "pressure out of his sales. We let our values speak for us!" You be the judge of what these values say about how they operate a business and treat people. -All dates 2024 -7/21: order placed, "Delivery 3-4 weeks". They didn't have the mattress in stock but took 100% payment up front. -8/6: No contact through today until I checked in. David said the business had a power outage. Said "we will have it shipped out by Friday next week" (8/16). -8/16: No word from David. I message again and ask where the mattress tracking is. David said "Sadly its on this weeks truck but the truck sustained a breakdown so isn't showing up here now til Tues 8/20. I''ll ship it Wed 8/21." -8/21: No word from David. -8/23: Still no contact. I messaged and asked for tracking. No response until the next day. -8/24: "I was not here to receive the truckload that your mattress is on. That never made the trip up due to a blown engine." Says it'll ship on 8/28. And if it doesn't ship by 8/30, he'll give me $100/day refund -8/30: No word from David. -8/31: David messages and says they received the mattress yesterday. He said he'd inspect it today to prepare for shipment and chat with me around 6pm. He did not contact me. -9/1: I sent a long message to David express frustration with the various broken promises. He messages back without apology and said it was Labor Day weekend so they're really busy. He would ship it Wednesday (9/4). I asked for confirmation I'll receive $100/day refund, as we were now past his self-imposed deadline. David says he'll have us tracking Wed (9/4) and he's done "Wasting his precious time" trying to ship faster and "done apologizing for things outside his control." -9/4: No word from David. I asked for the tracking number. David responses: "I do have one and left the office where it is! Tomorrow I will send you a copy of the paperwork with routing number and todays date." -9/5: David did not contact me. -9/6: I message David: "Please provide me the tracking today. Thank you." No response. -9/7: I message David again: "Can I please get an update on my order please?" No response. I called the business multiple times with no answer. -9/8: David messages me (Now 4 days after he said he had tracking at the office). He says he's been given some bad information which is why he's provided me "bologna stories." He says I can cancel and receive a refund. He offers $200 in addition to my refund for the troubles. -9/9: I request a refund. He asks if they can have one more shot at the sale and take an additional $400 off the price of the mattress. -9/10: I say yes, if he ships it by 9/14. He responds: "I will follow up and see if that's going to happen or not? Okay, thank you I will get back to you within 24hrs as I'm not in today but will do my best!" -9/13: (72hrs later) No response. I message and say "You told me you'd follow up within 24hrs, and it's now been more than 3 days and I haven't heard a word. I would like my order refunded." -9/14: David responds "Understandably! Sorry it didn't go well for whatever reasons? I will submit your refund on Monday with bookkeeping (9/16). I will be adding $200 as promised as well." -9/20: I request confirmation the order has been refunded. David said he will get it for me. -9/21: David messages and said the return was processed Monday (9/16) and takes 7-10 days. He said I'd hear back by Monday (9/23) with proof. -9/25: No contact. I message and again request proof of return. -9/26: David responds and says he will ensure return receipt tomorrow (9/27) if I haven't already received the refund yet. -9/30: No one again contacted me for 4 days. I have not received proof of a refund. I contact my bank and they say I do not have a refund pending on my account. I message David and ask where my refund is. He does not message back. Shortly after this I reported the transaction to my bank. -10/4: I messaged and told David I'd disputed the transaction with Visa. I asked he please refund me the money so I could cancel the investigation. -10/15: I never heard back from David. Via the chargeback investigation, I received a full refund. I did not receive the $200 additional refund David promised me. I don't say this lightly: this was the worst experience I've ever had with a business. David strung us along, lied to us repeatedly, and despite his promise, didn't refund me the money (at least not until Visa investigated him). He also knew I lived 2,000 miles away and it would be hard for me to seek recompense for the transaction. It felt like he was just stringing my along until I was beyond 60-day limit to dispute with the credit card company (fortunately Visa waived this for me). Avoid, avoid, avoid. I lost so much sleep and had so much extra stress in my life because of David Butler.

Great experience Arturo was very helpful in finding in exactly what we wanted. Helped me find a…read moremattress protector to keep my bed nice and new.

Honestly, I wasn't expecting mattress shopping to be this easy…read more Sean and David completely changed the experience. From the start, they were welcoming, real, and super helpful without being pushy. They actually listened to what I needed and helped me narrow things down in a way that didn't feel overwhelming. You can tell they know their stuff, but more than that, they care about getting you something that works for you, not just selling you whatever's expensive. I left feeling confident, taken care of, and actually excited about my purchase. If you're coming in, ask for Sean and David. It makes a difference.

We buy all our furniture from here they are the nicest people . Delivery guys are great tooread more

Bought furniture for my apartment and my Ashley Furniture double recliner had a issue with a broken…read morerecliner latch. I went to the store in Oakdale with my receipts and the Lady was extremely helpful and nice. 2 hours later a repairman from the Oakdale store was at my front door and 30 minutes later my double recliner was fixed! Now to me, that's exceptional customer service !! I definitely recommend Windmill for all your furniture needs !

Being new residents my wife and I needed to replace/upgrade our mattress and box springs. As we…read morelike to shop locally Steve at Manteca Bedquarters helped us get just the right set at a reasonable price (including disposal of our old set). We are very pleased with our decision to buy there.

Very please with the service I have received from Manteca Bedquarters over the past 20 years. We…read morehave only bought mattresses from them since moving here. Great value, great friendly service.

If you can get pass the grumpy man at the counter, it's amazing. They offer one of a kind pieces…read more They also do special orders. I feel that this establishment has a lot to offer & could be very successful if the customer service was better.

What an amazing experience. Scott and Lisa were extremely friendly and easy to work with. We both…read moreagreed this was our best furniture buying experience by far. They were not pushy, knowledgeable about all of their products and tremendously friendly. I can't recommend Oakdale Furniture Gallery enough. Amazing establishment and I wish them nothing but the best.

Horrible service, grumpy people, don't go! What we were…read morepromised and what we got, which then was a refund! Do not go here!!

would not buy here again, me and the wife spent a couple grand on 2 couches here, was told we had 2…read moreyear warrenty, in less then a year one couch had a 2 inch tear in one of the seams, called gave my info and he never called back. beware of the warrenty, sounds good until you try and use it. too bad i wanted to like this place we are locals, is what it is. but wont buy here again. beware of the warrenty, ill tell you that now, you wont get a call back

Stopped by to check out mattresses as we had not shopped for one in over 10 years and we were ready…read morefor an upgrade. When we walked in we were greeted by a man, didn't get his name. When I asked for a hybrid vs foam mattresses he answered with a smart remark and giggled. When we told him we would just test the mattresses ourselves and look around he told us he wasn't going to guide us around and to no lay on certain mattresses. He was rude and we didn't feel welcomed at all. We left and took our business elsewhere.

Eric the sales person who helped me find my new mattress and the manager Stephanie were wonderful…read more They were pleasant, professional and super helpful. Thank you. When I need another new mattress I will be back here.

Worked with Luis filling in from the Lodi store, very knowledgeable and helped me make an informed…read moredecision at a competitive price point. Not pushy and would buy from him again

We bought our Sealy mattress & adjustable base with Louie & it was easier than any purchase I've…read moreever had. He wasn't pushy, he was super nice, & he was very relatable. Anyone looking for a mattress Louie is the person to buy from.