We used Borg fence last year when replacing a fence dividing our property and apartments behind us because it was the company they worked with. We were very pleased. The price was very good and the entire job was done in just few hours . So when it came time to replace our side fence we used Borg, and again very happy. Soon we will have new neighbors on the other side of our property and hope to use Borg fence again. Airis was the gentleman who gave us the bid and showed up the first day of work to go over everything with the staff. Honestly I was very surprised to see so many negative reviews. I would highly recomend them. C.& T Scott Napa read more

My fence project was large for a residential at over 420 ft. I met with four companies: Borg Fence (Livermore), All American Fence Co., A&J Fencing, and C&J Fencing and received bids from all. A&J, C&J and Borg provided the bids same day and All American emailed theirs within a day. I did close visual inspections throughout our neighborhood of each vendor. I reviewed on-line reviews on Yelp!, Diamond, BBB and Nextdoor (853 neighbors). I selected Borg based on (1) quality of work on homes in the neighborhood, (2) ability to work with me in terms of pricing and other special requests, (3) and responsiveness. You will find a lot of negative reviews for most fence companies which made it difficult to use reviews. When read thoroughly it seemed as though many "1 star" ratings were for lack of response or damage to vegetation, rather than quality of the fence work, but I did pay attention to them and wanted to make sure I was aware of the issues. The Borg Fence rep was Tim Bradshaw. He was very responsive, addressing questions quickly and responding to text and email at night and on the weekend prior to and during the job. I also left a message for the president of the company, David Lamarre, who returned the call the same day, letting me know if I had any issues I could speak with him directly. Once the job started Tim was at the house each morning to review the work and address any questions. Accounting was also very responsive in terms of providing paperwork for my neighbors so that we could separate the invoicing. The crew was on time every morning. I was told they would be here by 8:30 and they were at the house by 7:45. They brought a large team of 7 or 8 men. All were great. Any time I had a question or concern they were willing to work to fix it. I happen to work from home which was helpful in that I could address a question right away rather than waiting until the evening, but even when I noticed some boards that I wanted replaced one evening Tim and the crew addressed it promptly at 8am the next morning. In the end Borg over-delivered. They promised a quality fence and good service. They provided this and then some. It was the customer service/contractor experience that you always hope for but, as we all know, rarely get; and the fence looks great! read more

I had a wonderful experience with Borg Fence. First, they were half the price of other two fence companies. When they came out for a consultation, they took the time to look over my yard and gave me ideas on what I could do. I pretty much knew what I wanted already. They gave me a quote and did a design and emailed it to me so that I could review it and make changes if I wanted to. They were flexible as I had to change the fence appointment several times due to a delay on my side. They came and built my fence. Everything was done in a day - long day, but a day. I had some very heavy wrought iron gates they installed for me. The posts have stayed and the fence looks great. I have gone over the entire fence and have not found anything wrong or unusual. The redwood is good quality. So - I had a very good experience - work was quality, the service was too. Will I use them again? Absolutely and I will refer everyone I know onto them. - A happy customer read more

I had my entire fence ( about 265 feet) replaced by Borg fence on 7/10/14 as part of a backyard remodel. I have never had more compliments on a fence in my life. From neighbors, real estate agents, landscapers and other contractors., Absolutely gorgeous and top notch craftsmanship. See Photo 39. The salesperson matched a slightly lower bid by a competitor and was very responsive to questions and concerns. I'm actually surprised by the negative comments on customer service because I just emailed my salesperson about a small issue with a gate. He responded to the me and the scheduler in less than 1 minute about getting a service date on the calendar. I think the thing that impressed me the most about the folks at Borg fence besides the craftmenship is every single workers I talked said the same thing. "We just want to make sure you are happy" I had one crew of 2 show up to finish some modifications I had requested. They stayed until 7:30PM to finish the job correctly and then had a 2 hour drive back to Modesto from Sonoma. I'm not really sure how you can beat that for going above and beyond. read more

Borg Fence - Borg Fence completed 7/10/14. - Fences & Gates Near Me - Livermore, California

Adrian and his crew did a great job. They came on time, were very professional, cleaned up after the work was completed and did a great job installing new fences and gates for me and my neighbors. Would recommend Borg Fence. read more

We are very pleased with the work done by Martinez and his crew. They were efficient and professional in repairing four posts in our backyard fence. We appreciate Borg's quick and thorough response to the problem. read more

Our fence is up and looks amazing! It has completely transformed our yard and we are so happy with it! Borg Fence were phenomenal from start t finish! They were always on time and very professional, they gave us an estimate and stuck to it, no hidden costs or fees. They completed a very complex job for us in three days, left no mess and always kept us informed of their progress. I recommend asking for the foreman Martinez! His years of experience really showed and put me at ease. He is incredibly hard working and always has a smile on his face. Super competent crew, which he managed flawlessly. If you need to build a fence I highly recommend Borg Fence. read more

The estimator and the team who did the work did a great job. They were thorough, protected our plants and quickly finished the job. Honestly, the reason I didn't give 5 stars was for their office support. Although I left messages, I always had to call and follow up. It was especially challenging with scheduling a date. They could make some improvements in managing their schedules better. read more

The communication with everyone involved, their timing and attention to detail were all excellent. And, the fence is outstanding.

Loved the sales and service staff. I was very impressed with how quickly they were able to assess the needs I had on the fence and make constructive recommendations for improvements to the plan. Patrick was the foreman and I was very impressed with how quickly and efficiently he managed the project and his crew. It was not an easy job in damp, cold conditions and it was impressive to watch them push through to get the job done. When we had questions or concerns about the job, Aris (sp?), our sales and project manager was quick and confident to calm any issues that arose. I would definitely recommend them for further work. read more

I can't speak highly enough of Borg Fence. Everyone I dealt with at Borg was courteous & helpful. Martinez (the foreman) and his workers were prompt, helpful, & did a stellar job. The fence is beautiful. They went the extra mile & we couldn't be happier. Since the installation, I've had professional Landscapers & Contractors by the house for other projects. All of them have commented on our gorgeous fence and many have noted the quality workmanship & hardware. One contractor even asked for Borg's contact info. read more

Great service. Manuel and his team were right on time, and did a thorough and clean job.

Got off early from work to meet Seth. Was promised a quote 3 days later (his suggested timeline, not ours). It has been over a month now with multiple calls/emails and we never received a quote or even a response other than the lady on the phone saying she'll check on it and get us the quote within the week (this was three weeks ago). Why did you even come look at our projects if you were going to blow us off? Horrible. read more

I never write negative reviews, but I'm so disgusted by these people that I want to save other people from working with these unprofessional crooks. I wish I had read other reviews before I signed up with these rude disrespectful monsters. People please read all other reviews, and do not sign up with these people. Other reviews pretty much sum up what will happen to you. Their work is awful and they don't stand behind their work. Even though they admit they are wrong in your face,after they leave they say something else. Its as if they do the work wrong to return to charge you extra for their mistakes. They are con artists. If I could give them minus 5 stars I would. They made an absolute mess of the project and my entire family was treated with utter disrespect and disregard addressing our concerns. Do yourself a favor and find another company. They do the same thing to everyone. Just read other comments and look at the pictures. I will make sure I follow up with BBB. read more

I rarely write negative reviews, because I believe in giving companies a chance to correct issues, but my frustration prevails. I first contacted Borg Fence on March 28, 2017 about my back fence. I used them before on one side fence also. The back fence is leaning a LOT. It's pretty tall, and can be pushed back and forth! It is under warranty, but for materials ONLY. Well, this problem is caused by materials and workmanship. Evidently, the posts are not tall enough, nor buried deep enough to support this tall of a fence. It's my own fault not thoroughly reading the guarantee, if I had I would not have accepted the contract. I phoned the highly recommended fence contractor who built the other side fence at my home. He did beautiful work, and I trust him. His price to repair the posts was the exact same as Borg's "Warranty" price. AND he will install NEW tall posts, (as opposed to unsightly "sister" posts attached to existing) I told the office support and the Owner (Julie) that I their price was just the going rate, not warranty work for materials OR labor. She did offer to install new posts, but was not the least interested in giving me a better price for the warranty repair. On 6/20/17 I emailed Julie Borg one last time, and did not get a response. Ergo the reason I'm writing this review, and hiring the other contractor to repair our fence. read more

Nothing but problems with this company. The fence itself is fine but getting it done was a nightmare. Took them 2 months to finish the job. They disappeared without finishing and it took me many, many phone calls and emails before finally getting them to respond. When they finally did show up, they made the front fence 6 inches lower than the side fence then I had to fight to get them to at the very least put a straight end piece on instead of the angled one that was suppose to line up with the front fence. They kept siting that there was no change order. I guess we assumed the change order for the side fence covered the front fence. Seems commonsense that we would want both fences the same height. They were rude and I will NEVER use this company again. read more

I just used Borg Fence, Pleasanton, CA, last month and was very pleased with the job. I did a shared fence with my neighbor who was on a very tight schedule to get their house on the market. We got two bids and went with Borg's for their reputation and to support a local business. They scheduled us with only two days advanced notice and all workers were there bright and early to begin the job. They were considerate, hard working and very fast! I would definitely recommend this company to friends and would use them again. They even gave me ideas about a future gazebo project when I told them we were getting an above the ground spa! I love it when companies offer design ideas to help homeowners :) I do plan on using them when I am ready for that gazebo! read more

I wish I could post a picture of my fence so everyone could see how beautiful it is! My husband and I are so pleased with the quality, the craftmanship and the customer service we have received since we first worked with Borg. Our sales person Joe Molale ( who was also our project manager) did a wonderful job for us - he was pleasant, responsive and everything ran smoothly. The foreman arrived on time, his team was considerate and fast, and they worked with us to meet all our requirements. And this was not a small job - we had 587 feet of fencing by the road and our property is on a hill -- so it was no small task to build but they did a beautiful job. They also buily us a 10 foot gate for the barn, and it is stunning. I have recommended them to our friends and would let everyone know that they are a world class outfit. read more

Since I wrote a very favorable review of Borg Fence I felt it important to update my review, as I can no longer recommend Borg Fence. They will be not be completing the rest of the project on our property and I will not put this Company on my list of fence companies. read more

I cannot say enough about Arturo and his crew from Borg. I had a unique situation that I needed installation done on Saturday. Initially, it was an issue. However, after some discussions, it was resolved. The crew arrived on time and completed the project on time. Borg had done work at an association complex recently and that was also done in an efficient and professional manner. I have read all of these other one-two star reviews and only conclude that communication was a primary issue. I maintained an open and frequent dialogue with the Borg office. As a result, no problem and everything went as smooth as silk. I am very experienced at working with many different contractors and hold my guys to a very high standard of performance. Borg met and exceeded those expectations. Without question, I would recommend Borg in general and Arturo and his team in particular. read more

Borg replaced our back fence this week. Our foreman Axel did a great job! They were on time, quick and clean. The fence is good quality and looks great! read more

After reviewing several contractors, I hired Borg Fence. What a mistake. The fence still sits unfinished. Their salesmanship was compelling and their designs are beautiful. But execution was a mess. Boards and beams had splits over 2 feet long on the day of installation. They claimed these were due to the weather even though nails clearly caused the split. Instead of staining the entire fence as hired, they stained only one end of it (not one side, one end). When I complained about these issues and others, they harassed me about invoice payment. Borg may have been good in the past, but the recent rounds of lay-offs (5 rounds according to the construction crew) have clearly impacted their ability to deliver on promises. I would have received better quality by hiring the immigrant workers outside of Home Depot. PS: Check the fine print. Apparently the warrantee only covers the posts and kickboards, not the boards of the fence. Posts, but not boards? That's not a fence, that's a picture frame. read more

I wish I can give them negative star. Very rude abrupt people with no customer service. Had our fence done by them only about 5 years ago and 2 of the pressure treated posts are rotted out and is wobbling. Call them once and the girl was very adamant about having a receipt since that shows are warranty and proof if work by them. I had to search for receipt, no big deal of course you save them but hopping they could of just bring it up on their computer. But I guess it be too easy. Call back with receipt and the girl said someone will call you. A week and half went by still no call, gave them a 2nd call again and got another someone will call you. Few days later actually got a call and said will come by to take a look in two weeks. The guy looked and said will replace the post under warranty since it's rotted but we have to pay for labor at $250 for each post then he lowered it $150 minutes later. What's ridiculous is because in the back of receipt it said "pressure treated post cover for 15 years, labor inclusive". No way I'm paying $300-$500, under warranty mean under warranty, that's what the receipt said. So he said we need to call and talk with some one else at the office. Getting the run around. Call the office the a same girl at the office said "I will have to leave a message to the person that deal with the warranty issue". Not sure what kind of business they are running. It's so frustrating since it's written in black and white. Normally I don't really do review but the phone games is ridiculous. read more

This company is the WORST! Stay far, far away from them especially the owner, Julie Borg who could care less whether you are happy with the work or if it is even done correctly. The guys are messy, trash everything including any neighbor's property so it's really fun to deal with all that when it's over. Their product sucks and so do they. read more

Borg Fence replaced our fence which is a shared fence with two other neighboring homes. The workers left a very UNSAFE condition between our home and one neighbor. Specifically, the workers cut the post that adjoins the shared fence between three homes so that it was only stable on one side. Although we each contracted separately with BORG for our share of the fence, the owner, Julie, responded that there was nothing they could do. BORG had no problem cashing our check within three days of the work being completed but was very slow to respond to numerous requests to resolve this. Additionally, since we were contracted with BORG, we should have, at the very minimum, been contacted when it was discovered that the workers needed to cut the post and advised if there was an additional charge to repair the post for all three sides. We were never contacted and the problem was only discovered when we were rearranging the trampled plants and pots left by the workers. My husband nearly fell in the neighbor's yard on the other side! Lastly, we have also had to invest in landscape rocks to block the large gape left along the bottom of the fence. Thankfully we don't have small pets which could easily crawl through the gaping space! read more

Here's the update on this dishonest and disgusting company. Now three years later, and the fence they installed in completely in ruins. The lumber they used has all warped, and the cement they used for the fence posts has crumbled. When I called to complain, they said it "wasn't their problem, because they don't offer any warranty on their materials, or workmanship. read more

Beware of The Borg. I had a fence installed 5 years ago. The fence has begun to rot. I was told it would not be covered by warranty because termites were destroying the fence. I had San Miguel Termite Co. inspect. There are not now nor have there ever been termites. Borg rep inspected last week and said it would be taken care of. I received a call from Dave, Borg's General Manager. He said warranty doesn't cover damage. Dave was a bully and very disrespectful. I am a disabled senior who only wants to get what I paid for. Dave would not let me speak to the owner, Julie Borg. I have left two messages for her with no return call. Don't do business with these people. Their customer service is abominable. Dave is scary. read more

I contracted with Borg after evaluating several companies and was happy to Borg was willing to match pricing. I then convinced two of my neighbors to replace entire fenced area and worked with Borg to add them in the scheduling. The list of complaints is long so let me bullet it out: - purchased pre-treated fencing to avoid spraying after installed and they installed untreated fencing. We were not notified and when we asked they said it wasn't available so they decided to spray. - sprayed fence and proceeded to spray everything around it which resulted in a sticky film on everything that lasted for weeks. - cutting boards across my recycle bin and cut directly through the handle without making us aware - when removing a post in cement proceeded to dent a gas line that was 3.5 ft deep and claimed that it was 2 ft deep as an excuse for hitting and and saying it wasn't to code. Recommended a plumber who was going to charge me $3k to fix it and three additional quotes were less than half of his quote. Found out that the pipe was too code. I paid to fix the pipe, test and replaced cement work. It was in the thousands to fix. - Sprinkler system is now broken and found out that lines were cut and pieces of these lines were hidden under the bushes. We were not told. Still trying to fix this issue. - Outdoor ground lighting, wires cut and coiled up and hidden under pushes. We were not told. - tagged our entire fence with advertisements without asking us - came home to fence boards laying across my plants and landscaping which resulted in my having to remove 4 different plants that were 3 ft from the fence line. I am now thousands of dollars in the hole due to damage caused by this crew. I have spoken to the owner several times, Julie and she refused to take any accountability and keeps referring me to the contract and that Borg is not responsible. She finally gave me $150 discount, which doesn't cover even one of the issues. I have never had this kind of experience with a company and I never write these reviews, but with her comfort with my dissatisfaction, I felt like I needed to warn people. I just received a certified letter to pay the remaining $850 we owe her which I was hoping she would contribute at least half for the thousands in damages, but they have refused. I would never recommend doing business with this organization. read more

Excellent work, very efficient, done quickly and the fence looks quite solid. Really changes the overall aesthetics on our house too. David Z was our estimator and was really great to work with, very knowledgeable and a great communicator. Axel was the foreman for the initial demo and installation of our 132 foot fence and he was amazing. The two guys he came with were super polite, couldn't have asked for more. Axel made sure to talk to me every step of the way about logistics, possible roadblocks, and various options. Eric was the foreman for the gates and welding portion and he also did a fantastic job. The ONLY reason I'm not giving five stars is due to a sprinkler line being damaged so we were left with a leak, but Borg is taking care of it and standing by their work. A little collateral damage is pretty common in any construction job, nice to know they didn't disappear on us. Thanks everyone at Borg! Would recommend you for sure. read more

I posted a review back when Borg installed our fence. I would have given 0 stars if possible. Now almost 2 years later, almost every fence board has shrunk down so much that you can completely see through to my neighbors yards. They use the cheapest wood and the customer service is equally bad. read more

No call. No show. I told them I needed the job done over spring break. I was told that would not be a problem. The job was scheduled and coordinated with the neighbors. The day before I was told they would be out between 10 and 11:30. The day of the job I waited. At 11:36 I called and was told that the crew was on its way. At 12:25 I again called and was told someone would call me soon. At 12:40, after waiting for almost three hours, i finally got a call from Dan and was told that they had problems and had to cancel my job and would reschedule. Their billing department was on the job. I got a bill from them on Monday for the work they never did. I called and left a message for the owner. I am still waiting for her call. read more

A few weeks ago, I set up an appointment for an estimate for the only day I would be at home. The appointment was for 10am Monday. They called on Thursday to confirm that we had the appointment. Monday 10am came and went. Around 11am I called to see what was happening. The person said she would find out and call me back. Around 1pm I called them again to find out what washappening and to say that today wasn't going to work. I was transferred to someone whose attitude was that this was normal - not even an apology or acknowledgement that this was a screw-up on their part - and asked if they could they schedule another appointment with me. The next appointment was in three weeks, at 3pm. I'm a working person who commutes an hour away. I can't be home at 3pm. Today was the day, and they blew it. The fact that they didn't show up AND didn't call me back to tell me why means they aren't a company I want to work with. read more

We called Borg to come and give us a quote on a deck and a new fence for our back yard landscaping project. We waited 2 weeks and never got a quote, so called them. They apologized and said they would email it to us that day or the next day at the latest. We never got it. We called back 2 days later, and left a message. Nobody has returned our call or sent us the quote. We have moved on to a more reliable company. Although our project isn't big, we will be replacing our fence in the next couple years, and it won't be going to Borg. read more

So disappointed in Borg fencing!!!!! We had previously used them to place a gate in our front yard. When we and our neighbor decided to replace a shared fence, we were confident in using them to do the work. Everything was fine until we turned on our sprinkler a few days after the fence was completed and saw water shooting up from where the new post went in. Looked at the area and saw the pipe was broken. We called 4-5 times over the next 3 months. Sometimes we left messages on voicemails. Sometimes we were told by someone named Dianne that someone else would call us back. No one ever did. Finally 3 months later we speak to someone and they tell us that they are not responsible for any damages to our sprinkler system and that if they had damaged it, we would have been told at the time it happened. What?!!!!! Are you telling me that you didn't damage it or that we haven't tried to get this taken care of for the last three months? He goes on to tell me about how they would have responded if we had called. So now they're telling me I lied about that too. Ridiculous. I looked on yelp and realized this has happened to many other people and they have the same response each time. "you signed a waiver that covers damage to your sprinkler system." Don't use them. Find a company who actually cares about customer service and quality of work. With Borg, they think damage to surrounding property is the norm. read more

I wish I could give minus stars to Borg fencing. 7-8 of our neighbors got fencing done from him last month and I should say the worst experience..before he started working he promised us 2 arbors in each of the side yards of my house, but he just put 1 arbor and totally refused to put the second one. Second, there are big gaps in the fencing and when asked to fix them, he again refused to do it and said who comes in the backyard to look if you have gaps or not. Seriously? Third, many of the boards were not stained. Which he again refused to stain them. And we paid for the stained fencing. Fourth, many of the board panels are crack, which he again refused to replace. Their foreman broke many of outr backyard drip system and the lamp posts. Aris Smith, very unprofessional not at all happy with the service. I will never recommend this company. read more

I too wish that I had read these reviews before taking my business to Borg Fence. My rear fence blew down last November as a result of the storms. My neighbors and I called different companies for estimates. I called Borg and got an estimate for the rear fence, which need immediate replacing and my front fence which I planned to replace fairly soon. Fortunately, my neighbors convinced me to go with C&J Fencing for the rear fence. When the Borg rep came out in Nov '11, I explained that the front fence needed to be the same style that it currently was due to HOA requirements. I repeated it several times because it was that important. He acknowledged the requirements for the front fence and proceeded to write an estimate for all 4 fences. In September 2012, I called Borg to replace the front fence. They still had my estimate on file and asked if there were any changes to what the original estimate listed and I said no. They said there was no need for a new estimate visit and scheduled a build date for October. Fences usually last a long time and infrequently do I need to get an estimate. I expect that the "experts" know what they are doing and I expect that what I ask for is what I get. I was explicit with what I needed for my front fence. I watched the guys build the fence and then in horror, I realized that they were building a board on board fence which is NOT what I told the sales guy!! I immediately pulled out my contract and lo and behold, yes, he had listed that the front fence was to be done in the same style as the rear fence, which was board on board! I immediately called Borg and all they kept repeating to me was that I had signed the contract. I told them that I had explained to the sales guy exactly what I needed for the front fence and why. All they kept repeating was that I signed the contract. When I told them who the salesman was, it turns out he no longer works there. They sent someone out to give me another estimate to fix the fence. I had an idea that would change the cosmetics of the fence, not the structure. The new salesman said he'd talk to his boss to see if they could discount it somehow. The estimate is $750...I spent $1800 for the original build. NO THANK YOU!! The gate now opens outward, not inward. I guess that is now a new code thing, but it would have been nice if they had told me (I have a hot tub in my yard). The previous gates had spacing in between the slats, which was nice because my dogs could look out. The new gate is solid. I was not advised or consulted on this. Now the dogs climbed the fence to try to look out. The new sales guy suggested I remove every other board to create spacing...awesome idea. The lead worker spoke limited English,while the rest of the crew spoke no English. They brought a microwave to heat up their food so when they turned it on, it tripped the breaker. Good thing I was home to reset the breaker otherwise, they may not have been able to finish the job. They knocked off a sprinkler head which I didn't notice until I had a fountain in my yard instead of a sprinkler. Does the fence look good? Yes, but it is only a month old. Would I use Borg Fence again? Absolutely not! There are way too many other companies to chose from! read more

We should have read the reviews before we bothered with an estimate. They showed up at our house as promised but we never heard back until about 2 months later, after we had hired someone else. They told us sorry they realized they had never got back to us but the owner decided to pass on the job because we had vegetation in the way. We talked to 3 other companies and no one else indicated the job was too hard. 3/4's of our yard is pretty flat and all we required was a deer fence, 1/4 is on a bit of a slope but I am not sure what they are referring to with regard to 'vegetation'. Glad they did not offer to bid if they thought it was too hard. Don't bother unless you have a really easy job! read more

Board on Board, picture frame, 2x12 kickboard with 1' trellis. Installers spread concrete on ground preventing 2x12 kickboard to ground level, after 3 months the trellis is falling apart, no 1x8 trim for privacy and the 1x8 boards don't overlap properly. I contacted Julie who fixed one kickboard the installers notched out but she said that's it. Very poor workmanship...I'd never recommend to anyone. read more

Five phone calls to even get my call returned in order to reschedule an appointment and a no-show for an 8am appointment = no thank you. Very disappointed. read more

I hired Borg Fence three years ago to replace an old fence and stain and seal the new one on the entire perimeter of my yard. This involved four of my neighbors as we share the proper lines. Everything leading up to and including the install was great. Price, service and timeliness were all fantastic. My problems began when they arrived unscheduled and unannounced to stain the fence. When they arrived, I was trying to nap my then 1 year old. I saw one of their crew walk by my bedroom window and start climbing over the fence. I thought he was an intruder and I freaked out on him. It wasn't until he went back to his truck and I got a call from Borg that I knew he was from the company. I decided then not to proceed with them for the staining, rather, pay my balance and be done. This is where I encountered my second issue. They refused to honor their coupon that I received in the mail. The coupon was for" $2 off per linear foot or 100' redwood seal and protectant when you buy 100' of redwood fencing." a value ,in my case, of $434. They said they could not honor it because we had already negotiated the price. When I deducted it from the final payment , they threatened a lien on my house. I didn't want to pursue this anymore so I paid it. Now, three short years later I have a fence that has cracked posts, wood that has shrunk so bad that my gate wouldn't open and I can see clear though to my neighbors yard in some areas. I have four sections that are literally falling apart with the planks bowed and warped leaving huge gaps between planks. Three weeks ago I contacted Borg to inquire about their guarantee. I spoke with Dan but he couldn't tell me for sure. He asked me to send him pictures and said he'd get back to me. After about a week I reached back out to him but he said he couldn't open the pictures on his computer. I've tried contacting him another two times but he still hasn't been able to give me an answer. I look at all these other reviews of Borg Fence and it seems as though they spend more time and effort making excuses and trying to justify their lack of quality than actually doing anything about it. Its really too bad that they fall so short on their service because I think, with some minor improvements, their product could be great. However, I will never recommend Borg Fence to anyone. read more