I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

Went there to get a pick up truck and didn't think I was going to get it but thanks to Jose (TJ)…read more,Brandon and Kendell they made it happen thanks my guys appreciate yalll.

first and foremost I want to thank Quan and Derek for the work that they do. there more I just…read morecan't remember there names. however, professionalism over the top. not only did they help us resolve the issue we had with our car, got us into a better car that also made it more affordable. they showed how a team cares for people and their customers by listening and going above and beyond finding a way to get you not only what you need but what you want. I honestly won't go anywhere else. you shouldn't either... don't take my word for it, check them out; ask for quan or anyone he recommends.

First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in…read moreall, buy from Banister on my recommendation. I've always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn't honor it! None of this was honored, none. I didn't raise a stink because I thought I was getting a good deal yet I was actually told false information. Now, I know it was false and contacted them, to date no reply, nothing at all...crickets! I am highly disappointed in Banister. This is my fifth purchase from Banister, four from Chesapeake and one from Norfolk. This will be my last and will no longer recommend them.

I purchased a 2018 Golf GTI from this dealer from out of state. I was too far to see the vehicle…read moremyself, but Justin was more than willing to do a virtual tour and put the vehicle up on a lift so i could inspect the underside of the car from my home. This was my first experience trying to purchase a vehicle that I could not see first hand for myself. Justin made it a seamless, easy, and confidence inspiring experience. From what I could gather, his dealership maintains, inspects, and corrects their vehicles to the best of their ability before selling them to the public and that is nothing but honorable, trustworthy, and respectable business practice. Justin is straight, to the point, and no fluff as any good mechanic should be. He took care of me and even left a little cash in the car upon delivery so I could go get it cleaned up after its long trip (had it delivered a few states over) so it could look nice and new for the first impression to friends and family. Justin absolutely does his best to deliver a quality product to his customers. Not all used cars can be perfect on the spot, but he makes up for that variable with a solid business ethic, customer service, and a love for the community. I would recommend his dealership to anyone.

Justin delivered the right car at the right price with excellent customer service. He answered our…read morequestions and made the process easy for us. I'm confident in the quality of the vehicle purchased and that Trimax will stand behind it.

I have nothing but rave reviews and excellent service from this location. The staff is always so…read moreknowledgeable and truly helpful... I have seen them go out of their way to assist even when to ensure customer satisfaction and safety

No customer service, managers don't return calls. Brought jeep in for "complimentary oil change"…read morenow doesn't work, want to talk to a manager. Sorry we don't take phone calls... What, literally went in and asked to speak to manager and they said, they don't do walk ins. YOU HAVE MY CAR, but no so i paid to tow to another place. Even other locations said " Do Not Get Serviced there, they are horrible Live and learn..

does anyone have any of their personal numbers I bought a truck from them and they never sent the…read moretitle

If I could give them ZERO STARS I Would!!! If you buy from here take the Vehicle to a mechanic to…read moreget inspected before giving them a dime! They are liars and DO NOT back their vehicles! They sold my son a Toyota Tundra for $15K and within an hour of leaving the lot ALL the dash lights came on. They allowed him to bring it back for their "Mechanic" to repair and basically claimed to have fixed the issue, but refused to provide any paperwork showing what was done (AKA they reset the codes). Long story short the lights came back on the dash and when my son took it to Toyota he was informed that the Transmission needed to be replaced at a price point of $7K amongst other issues including an Exhaust Leak and extensive rust that we couldn't see. Surfside's Sales Rep and Owner refused to accept any responsibility. Play by play so you can decide if this is a Company you want to do business with: Purchased an 07 Toyota Tundra for $15,500 on 2.24.24 at 10:30AM within hours of leaving dealership Numerous dash lights popped up, Contacted Kevin with Surfside Auto Dealership via text and sent Video of the Dash Lights and he said it sounds like a sensor so run the codes and they will fix it. 2.24.24 at 6:58PM Sent Kevin with Surfside Auto Dealership the printout from Auto Zone indicating the Transmission Assembly & Torque Converter would need to be replaced. 2.25.24 Dealership was closed so on 2.26.24 Dropped off truck to Kevin with Surfside Auto Dealership for dash lights repair - Have Video of him saying they would take care of the issue (to large to upload) 2.28.24 Contacted Kevin with Surfside Auto Dealership via text to check on status and he stated the truck will be ready for pickup tomorrow afternoon. It had a stability sensor and transmission cooling sensor causing the dash lights. 2.29.24 Kevin with Surfside Auto Dealership text to say the truck is ready to be picked up and is operating perfectly 3.10.24 Contacted Kevin with Surfside Auto Dealership via text to let him know the dash lights were back on and he said the sensor wire must have a short and there is nothing wrong with the transmission for sure, but he will schedule another appointment for the truck to be dropped off. After getting the run around on another appointment, dropped truck off to Kevin with Surfside Auto Dealership on 3.15.24. On 3.21.24 the truck was still sitting in their parking lot so I called and was told it would be looked at tomorrow 3.22.24. 3.23.24 Kevin with Surfside Auto Dealership text to say the truck is back at their dealership, but the dash light is still flashing. There is no short that he can find or sensor issues. He then stated via text "The Owners have said that there is nothing we can do and it was fine when test driven and purchased." 3.26.24 Dropped the truck off to Toyota Dealership for a proper Diagnosis - Toyota Mechanic stated Transmission needs to be replaced (see video and Toyota Diagnosis paperwork uploaded to box.com) Transmission replacement Quote $7,320.35 Also, asked Kevin if the fan blower for AC that was listed on the paperwork when truck was purchased was in an and he stated it was on backorder - NEVER HEARD ANOTHER WORD!!

Disclaimer: I've never worked with the sales department, just the service center. My rating is for…read morethe service center. We always have the greatest team that service my Tahoe up here at the service center. They're always so nice and willing to answer questions. The best part is they keep you up to date if you leave your vehicle up there throughout the day to be serviced. I hate that this place has only 2-3 stars overall because their service department is phenomenal.

I am sharing my first-hand experience regarding a severe vehicle safety failure and highly…read moreunethical management conduct at Rick Hendrick Chevrolet Norfolk. I purchased a "Hendrick Certified" Pre-Owned 2022 Chevrolet Silverado from this location. The vehicle subsequently suffered a severe powertrain failure where the engine stalled completely at highway speeds due to a crankshaft circuit fault--an issue explicitly detailed under GM Technical Service Bulletin TSB #24-NA-012. The dealership's service department held my truck for 21 cumulative days for this repair. Despite this extensive timeframe, they failed to permanently resolve the issue. Just 58 days later, the identical mechanical failure reoccurred, leaving me with an unsafe vehicle and forcing me to seek third-party repair services elsewhere to ensure my safety on the road. Worse than the failed mechanical service was the behavior of the dealership's management. When I pushed for a resolution regarding the uncorrected highway safety hazard, the franchise General Manager explicitly attempted to intimidate me by weaponizing my military status and making career threats under the Uniform Code of Military Justice (UCMJ). For a civilian commercial entity to use military law as a coercive tactic to suppress a consumer safety complaint is entirely unacceptable. A formal safety report has been officially logged with the National Highway Traffic Safety Administration (NHTSA), and a corporate ethics case has been opened through General Motors compliance. I am sharing this publicly so local consumers--and our local military community--are fully aware of how this franchise handles critical vehicle defects and customer relations.

I saw the car I wanted online and Yanni and Jorge helped me out drive off their lot with 0 down and…read morethe car i went in for; everything went smooth I will definitely highly recomend this place.

they sold me a faulty bmw 328i with transmission problems, and 7 bad sensors to replace. please do…read moreNOT BUY A SINGLE FUCKING CAR FROM HERE! they need to shut this shit DOWN!! all their cars are questionable

Called asked if they had some used tires. They confirmed my size and gave me a price. Told them I'd…read morebe there since I was driving on a donut and leaving a drs office. I was told okay we will hold and wait for you. I arrive and they say "no we sold those" after I told them I just called they told me "yea we probably sold them anyway" wtf????

Randomly Had a nail in my tire leaving from work at the Airport. I loved how I was able to call and…read moreget in contact with someone immediately, tell them my dilemma and get a quote in under 8 minutes. When I arrived everyone from behind the counter and even all the mechanics walking through while working immediately radianted warm welcoming vibes. I explained what I needed and they had me in and out faster than I could finish eating a candy bar. I will definitely be coming back to this place for future car needs!