I have ordered delivery from this Boston Pizza at least 4-5 times a month and always been satisfied. They had a manger name Crystal who was awesome and always took care of me. I always ordered the steak dinner. They usually said it was not recommended as it keeps cooking as it is getting delivered so I ordered it rare as I liked it medium rare and it was always perfect.Recently I phoned to order a steak and they told me that they did not deliver steaks anymore. I asked to speak to Crystal but was told she wasn't working there anymore. I spoke to the manager on duty and he basically told me that they didn't care that I had ordered it in the past. He was extremely rude and unprofessional I'm surprised that's what they have as a Manager he needs to be fired. I asked to speak to the owner and he said that they would call me back the next day. They never called me back. I haven't eaten there since and I don't eat at any other Boston Pizza anymore. I was spending several thousand a year at Boston Pizza but not anymore. They don't even deserve 1 star. Read all the other reviews this restaurant should be shut down These owners should be ashamed in running such a poor restaurant. read more

We were loolking forward to a friday nite meal at Boston Pizza. We arrived at 4:45 pm. We were greeted & seated very promptly. We waited a good 15 minutes & no one came with water or to take our drink orders. We noticed that staff was arriving at 5:00pm. There were very few in the restaurant at this time & the ones there were already enjoying their meals. A restaurant of this size should stagger their schedule to make sure there are enough staff on at all times. I know 5pm Friday is early but not everyone eats late & our dollar is just as good as any ones at any time !! We waited 5 more minutes & then got up & left. No one even noticed our departure. Bad bad service !! Another Chilliwack restaurant got our business & our food was at our table within 15 minutes of our arrival. Won't be back for a while . read more

Staff were very friendly and well knowledged. LOVED the food and drinks. I found the service super quick. Definetly my new favorite placed to eat ! read more

Today I went to Boston pizza for lunch with an old friend. When we got there we waited roughly 20 minutes to be seated at what looked to be a dead restaurant. Once we finally got seated we were promptly asked for our drink and appy orders. The waitress seemed to know every menus item like the back of her hand which as nice since my friend and I both have allergies. We got our food very fast and it was very tasty. Our experience here was great besides the wait time to get to our table. Would recommend and will visit again. read more

I love coming into a restaurant and being greeted with a smile and great service, my husband was ill, and me and a friend went to unwind at BP....from the hostess to the waitress and the smiles and service it made my day, I had brownies and my friend had the beef dip and we both were happy with the food and service, was also in another time and was served by enrica, she is extremely great at her job, she makes sure you have everything you need and that your comfortable and always has a smile on her face when we come in there, very approachable! Just want to say thank you BP read more

The reason I gave this restaurant a "1 star" rating is only because that's the minimum...Today at Boston's Pizza we had one of the worst restaurant experiences we all have ever had. Once we were seated, it took over 20 minutes for our waitress to greet us and take our drinking orders. After another 20 minutes she brought us drinks (which were liquid Bellinis because the slushy maker didn't work apparently). The drinks were absolutely horrible and we waited another 20 minutes to return the drinks and order something else. An hour had almost passed when we ordered our food and after another hour waiting for our food...We finally decided to talk to the manager. She didn't apologize or even seem sympathetic...all she said was "let me double check". After another 30 minutes we finally got our food which was cold and the whole time our waitress didn't check up on us. Once it was time to pay our waitress offered us free deserts on the house but we just wanted out of there. After this almost 3 hour experience we were still expected to pay in full...needless to say, we won't be coming here again. read more

Never eaten in the restaurant but we have ordered delivery a few times. Each time we have ordered they forget something. When I've called in to ask to have the missing item delivered the hostess who answers the phone acts like I am inconveniencing them asking for an item that I have already paid for actually be delivered. In the latest incident the missing meal was accompanied by an expired $10 off coupon. Maybe management should keep their coupons and focus on some retraining... My kids have always liked the kids meals and the portions are good for little ones. The main or "adult" dishes are hit and miss. I tried their Butter Chicken dish and it was terrible but their Beef Dip is usually really good. All in all won't be ordering from there again. read more

The server was friendly and my pizza was great, but our waters didnt come with the asked for lemons, and tasted kind of icky. My pepsi tasted sort of stale as well. The restaurant is pretty run down looking. It could use a bit of a face lift. The bathroom was pretty clean. The service was realllyyyy slow though. read more

I've come here at least 6 times in the last year and 4 times the service was sub par. On my last visit, our food was given to the wrong table and then on top of that, the food we ordered was wrong. The service takes too long. Once the food comes correctly, the food is pretty good - but just on the service alone, I wouldn't recommend it. read more

We were greeted by an unfriendly hostess who seemed put out that we were bothering her. The restaurant was either under or invisibly (now you see, them, now you don't) staffed. We waited to be seated despite the abundance of clean tables and a 3/4 empty restaurant. Once seated we waited and waited and waited to be served. It took forever to get our food. When our food arrived it was bland. I asked for jalapeno's on the side and someone thought it would be funny to put a hot chili in amongst the jalapeno's. Our waitress was no where to be found when we wanted more drinks or to pay the bill. This is one of the few times we didn't tip. read more

Just had the worst experience I've had a BP. Walked in, the woman at the front obviously didn't want to seat us and waited for a guy to come from the other side Of the restaurant and stated "who's turn is it". He shrugged her off and said he would seat us. Once we were seated we waited five minutes for a waiter to take Our drink order. It was not very busy in our section. We ordered our food and after 30 minutes of waiting for chicken fingers and a steak sandwich, our neighbours who arrived and ordered after us were served. A couple minutes later the waiter tells us they accidentally gave our food to a different table And it would be a while. After waiting 40 minutes for food that normally takes 10, my husband and I asked for the check with our drinks on it. We went up to the front to pay and the supervisor came up front and watched us pay. She did not apologize for the service, or late food. She actually didn't even talk to us. I've never walked out of a restaurant before and I probably wouldnt have even reviewed the experience, but the fact that the supervisor stood at the front and didn't even acknowledge that we had been inconvenienced and unhappy with the service really gets to me. I know we weren't the only ones who noticed the poor service this afternoon, I witnessed one customer send back her water because the glass was dirty on the inside and another waited a good 10 minutes to even have her drink Order taken. Poor service. Won't be going back. read more

We ordered the pizza, what a mistake. Hard as a board and I cracked a tooth.I'll never go back again.

Good Burger, Good service... It was exactly what you should expect from a big chain restaurant.

Very poor service, were not ready for dinner rush at 6:00PM. Brought two waters for 4 people and brought the rest of the drink 10mins later. Took over an hour for our food. Not impressed from such a large brand. read more

We always came here, as it was fast food and big tables, great for our big family. The last few times we have been there, it has been almost empty and yet we've waited almost an hour for our food. The portions have been downsized and the chicken fingers my kids ordered were fried till they were hard as a rock. Service is mediocre at best. We had decided not to go back but tried it one more time and that experience definitely sealed the deal. We will not be back. read more

Went on a sat around 430pm. There was 5 of us. Place was not busy. Waitress was very sweet. Apps came quickly. Nachos were ok. The food was good. Pasta dishes and chicken sandwich. Dessert brownie with whip team and ice cream can't go wrong with that. We didn't wait very ling for the food either. Around 530 the place was getting packed and the waiter or maybe he was the manager helped with packing our food up and payment because our waitress was getting busy. Good to see they worked together to help keep their customers happy. My family dine there again. read more

not horrible but theres much better places around town for the price. Had the ribs was tender enough but quite pricey and boring