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    Boston Room Dividers

    4.2 (17 reviews)
    Open 8:30 am - 7:00 pm

    Services - Boston Room Dividers

    Furniture rental

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    Review Highlights - Boston Room Dividers

    Rather than reschedule, Matt arrived early and worked late--throughout most of the day--to install our wall.

    Mentioned in 15 reviews

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    Churchill Living

    Churchill Living

    2.3
    (16 reviews)

    This is a complaint for Global Luxury Suites, aka Churchill Living, aka Global Serviced Apartments…read more This business conducts itself in a frankly criminal manner. I would recommend that anyone aggressively avoid conducting any business with this umbrella group which operates under multiple names and that proper authorities investigate their inappropriate business practices. After an uneventful but generally positive corporate stay in one of their units at 345 Harrison Ave in South End during Summer 2019, we decided to leverage the group to have 3 separate sets of elderly parents from California and Minnesota stay with us from APR-9 through JUN-2 in stays averaging 1-2 weeks. This family was to provide support before and after the birth of our first child in mid-April. Shortly after booking with Churchill Living, the Massachusetts governor issued a stay at home order (as did governors in CA and MN). As all of our family is over 65, with preexisting conditions, and given that Massachusetts requires all out of state visitors to self quarantine for two weeks before interacting with anyone in Massachusetts, and given that all family would have averaged about two weeks of stays, we decided to cancel our reservation and request a refund. We figured that as airline and hotel chain's were issuing refunds due to hardship during this time, it wouldn't be controversial to for a 9 month pregnant mother and her husband with no in state family to support them to receive a refund on a reservation intended for family visiting to help us with our first born. What ensued is a case study in corporate greed, slumlord style tactics, and actions that all but confirm criminal intent on their part. This would have all been horrible if we weren't already dealing with the anxiety of expecting our firstborn during the peak of the epidemic in Boston (due date of 4/11/2020) and the uncertainty of whether husband would be allowed in the delivery room with me or not. On MAR-19, Churchill issued a promotional offer of no cancellation fee for their units at 345 Harrison Ave with advanced notice of 7 days prior to the start of a reservation. When I reached out 10 days prior to the start of our reservation for a full refund cancellation, they made sure to first charge my credit card for the full duration of my expected stay before responding to my cancellation request. They then claimed that I was doing business with a different entity (Global Luxury Suites, aka GSA) and therefore was ineligible for the (promotional) full refund, even though their email receipts and on-call hold music on their corporate phone lines declared them to be Churchill Living. Thinking I had encountered an ill informed low level employee, who certainly wasn't acting in the spirit of the firm's values, I sent a private note to the firm's CEO Yudel Kahan appraising him of our circumstances and assuming that he would approve our refund given the extreme circumstances we found ourselves in. No response, no acknowledgment of refund, no cancellation of charges. When I confronted their billing department with a screenshot of their full refund cancellation policy, they went radio silent until they could *change the policy on their website* before responding to me (see screenshots). In my book, and in most courts, this willful altering of policy after confrontation is an acknowledgment that their original promotion applied and that I should have been eligible for a FULL refund. But still, they refused to acknowledge a refund and cancel charges. On MAR-31, as the state of Massachusetts refined its policies in response to the crisis, I pointed Churchill to the the state policy that ordered no one could reside in a hotel for vacation or leisure stay, even for reservations beginning after MAR-31. Still, no acknowledgment of refund or cancellation of charges. Then, the truly despicable reality emerged. Churchill had *been evicted* from 345 Harrison on APR-1 (according to on-site staff). There was no way that Churchill/GLS/GSA could have fulfilled their agreement with us even if we hadn't cancelled! At first they denied the eviction, even though we saw them moving furnishings out of their units with our own eyes, 345 staff confirmed the eviction, and credible witnesses saw a constable post eviction papers to Churchill units. When we confronted them, Churchill tried to flip the narrative and state that we are responsible for payment up until the time before their eviction, claiming that we had "checked-out" on May 6. This last event shows that Churchill wasn't negotiating in good faith and made an offer under false pretenses. In sum, given their complete tone deafness to COVID and our personal circumstances, multiple flagrant attempts to sidestep state policies, bumbling attempts to cover up their own policies, and the completely nauseating act of attempting to charge us for a rental unit that they can conduct business in good conscience. Truly despicable.

    This is the worst customer service I've ever experienced for housing. Unresponsive, won't pick up…read morethe phone, trying to price me out of my current contract. I would've been a repeat customer but never again.

    west elm

    west elm

    2.2
    (181 reviews)
    $$$

    This is for online west elm I couldn't be more disgusted…read moreand disappointed, i wasted 8+ hours to be treated poorly, told empty promises, and lose time from my job. We were delivered a sectional couch where one piece was incorrect so they said to keep the couch and they will deliver a different chaise. After hours of incompetent customer service reps and people promising things we have gotten nowhere. We even got emails saying a couch was getting delivered and then someone was here to pickup yet the email showed my new couch getting delivered... Still to this day, since September, I have half a couch and no money back. Didn't even get an apology, I should get all money back and then some and at the very least the couch I ordered. This had given me major anxiety that I didn't need on top of my stressful life. Will never order from here and will let all my friends and family know as well. Extremely disappointing when this could've been solved by the fall.... All I want is to be able to lay on my missing chaise that I PAID for, shouldn't be this difficult. feel like my couch has been held hostage bad my money where I have been taken advantage of.

    I bought the Harris pop up couch, and the cushion is so hard. I called and complained to the…read moredesigner at the store who recommended the couch and they said wait 3 months. I called again and said it is still incredibly hard, and they said they would send someone out. Now I just called and they said sorry it's been in your home for 30 days. No backing up their product or standing behind it or helping the customer. Spent 4K. Don't waste your money on this couch or West Elm. Interesting that their site doesn't let you leave reviews on their furniture. Service terrible, Selection- looks good online- Value- Terrible.

    Boston Room Dividers - doorsales - Updated July 2026

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