Boat broke down, promised refund, charged extra instead. I rented a pontoon from Boyd Lake Marina on 8/12/25, and the boat broke down within 15 minutes. My group lost nearly an hour of paid rental time waiting for help. The manager (with her daughter) confirmed the boat was inoperable, and after almost an hour of waiting for them to come help us and check the boat, we swapped boats with them. At checkout, the manager assured me l'd receive a partial refund and no gas charge. Instead, I was billed an extra $31.50. I followed up three times and was promised call-backs from the owner, Steve, but no one ever contacted me. After weeks of being ignored, I had to dispute the charge with my bank, which ruled in my favor and refunded 50% of my rental. It was a very disappointing and unprofessional experience. read more

The boat was in horrible condition, every seat ripped to shreds, I had to ask for towels to cover the huge holes, but it was still very uncomfortable. The shade cover was torn and held on with flimsy clamps, the motor makes horrible screechy noises and you have to constantly turn it on and on again. It took a really long time to get the boat making us miss part of the time we paid for, and the woman in the office was smoking a cigarette despite signs everywhere saying no smoking and the strong smell of fuel fumes. This place used to be nice but it's really awful now sadly. read more

This place was terrible. We waited an hour and a half for our boat because they had lost the keys. No apologies. The manager yelled at my elderly grandmother when she asked when we could get a boat. Then they rented us a piece of crap with a max speed of 10. The guy told us that we were wasting his time with questions. Total a-holes. I have never been treated so poorly. read more

Boyd Lake Marina - Crappy condition of boat - Marinas Near Me - Loveland, Colorado

Some friends were renting a jet ski from this place. The lady seemed like she didn't know what she was doing and that was confirmed when she brought us out to the jet ski. She had to ask around to which ones worked. Finally some guy said that the purple one went fast. They decided to put them on that one which already looked wack because the seat cushion was ripped and it didn't have the proper compartment for your belongings and the anchor. The lady mumbled through the policies and provided no instructions on how to actually use the jet ski. My friend got on the jet ski and then the lady started yelling instructions but it was a little too late by then because she was already on the jet ski. The second person asked how she should get on and the lady was like oh just walk on the jet ski ramp and get on. However that didn't work and the jet ski started to sink. They started driving the jet ski out of the no wake zone and it was taking on so much water. They drove it over to the gas station and shared with the young staff about the problems they were having including how it wasn't steering well. They tried to get off of the jet ski and it sank so much that they fell off into the water. There was no way to get back onto the dock besides to pull them out if the water. One of them injured their neck when they fell into the water. When they got on the dock, one of the kids shared that it was a one person jet ski and not a two. So no wonder it was sinking. The lady who put them on the jet ski didn't know what she was doing and risked their safety. 0/10. Would not recommend this place. read more

Today Saturday 6/22/24 let's start from the beginning, 1st our boat was scheduled for 2pm we got on lake about 3:30ish due to overbooking, no boat available. Mind you there was another family waiting on a boat as well. Both of us was waiting for over an hour on boats that had to be fixed!!!!!!! We finally was able to set off however our boat didn't go over 5 and kept dying out. By the last time it died it didn't restart. They did let us sit on lake and enjoy our day! (Will give them that) when it was time to be towed in we waited for over 35 minutes and then called again to get tow! By time they got to us we was in the rocks/trees! Anyways get towed back to marina and a short Hispanic man with no shirt decided he wanted to invite some of my under age kids outside! As I was stepping out of their building I asked who he was talking to. Realized it was my kids! Who does that??? And what business do you have inviting under age kids outside? Anyways owner Steve did take care of us and did discount for the boat hassle but I truly hope the man that decided to inappropriately and unprofessionally invite my kids outside in front of my 2 small grandkids is spoke to and no longer employed as that is a very bad reputation for business!!!!!! Thank you Steve for your accommodations read more

Unfortunately this equipment is completely trashed and worn out. The staff running the operation are rude inconsiderate and flat out uncaring. I would never rent from these people again. I do not understand how these folks can have a contract with the state to run this marina at a state park. This business is run very poorly. The only reason they're in business as best I can figure out is because they're the only game in town. It is a hole! their equipment is trash and their staff are very unprofessional to say the least. read more

Equipment marginal at best. Rented a pontoon for the day, worn out at best. It floated, had a motor, that's about it. Much of interior "replaced" with some plastic cover not comfortable to sit on. Depth finder broke. Radio broke. Ski ladder? Appeared there was a ladder, but bottom half missing. This was discovered once in the water, took nearly 30 minutes to get back on the pontoon with the help of a rope and others on board. Extremely dangerous and panic situation! 'Rented' a speaker to connect to phones for music, first one lasted mayyyyybe 20 minutes. Returned for a replacement, dead on arrival. Then a 3rd which ended up working. Staff were young but friendly, knew the basics and performed mandatory checklist before departing, but had I not have owned numerous boats this too would have been questionable at best. Appeared we were the "lucky ones" as 2 other boats had broken down and needed towed back. Feels like this operation is taking advantage of the fact they have water (currently) and a boat, and have no problem charging you for the 'experience'. OH, and the rules.. "No beaching" the boat. So in our case the only safe way to enjoy the water was get close enough to the beach area and toss an anchor in water shallow enough to allow us to pull ourselves up on the boat, but I'm sure this violates some rule as well.. NOPE. Never again. Thanks. read more

Amazing service! We had so much fun, we lost track of time with our boat rental, and they were gracious. Highly recommend!

We got a call from the marina saying the boat we reserved was getting worked on. They ended up giving us a different boat for the day. The boat they gave us was smaller than the one reserved and the boat was disgustingly filthy. The seats were torn and so dirty you didn't want to sit on them. The carpet in the boat was so gross-it looked like a yellow lab shed it's winter coat on the boat. The young man who helped us with our boat shared his tips & tricks of how to get it started if you sit too long and it doesn't start... Needless to say our 2 hour day on the lake was a $280 disappointment. All of the rental boats looked to be old, run down and filthy. read more

We have docked our boat at Boyd Lake Marina for several years and can't say enough good about the staff at the marina and the service they provide. Everyone there is friendly, helpful, and they know what they are doing. Since we have docked our boat elsewhere we have comparisons, and Boyd Lake Marina shines. read more

We rented a boat from 1000-1700 on a Wednesday. Cost was moderate $280.Could of been cheaper considering they gave us the oldest, busted down, piece of trash pontoon available. Was very dirty inside, it didn't look as if it had been sanitized up to COVID standards, as I spotted blood in several areas, and not to mention, spiders everywhere. The older women running the store was very rude to anyone who wasn't Caucasian. When we asked to add another authorized boat driver, her answer was "I guess"..extremely rude. When we attempted to purchase snacks from her at the Marina, her attitude towards us was a very pestered women who seemed like she wanted us gone. The boating boys with white shirts that said "Staff" were very nice and apologetic for the hateful older women with bad eyeliner. Sad they have to work with such a bitter individual. I'll definitely spend the extra cash and take my business to Horsetooth next time. read more

We keep our pontoon boat at the marina at Boyd lake. We get 1st class service from the people the work there. When we arrive at the marina they take my husband to our boat, they assist us with anything we need and when we are done for the day we leave our boat parked and they tow it back to our mooring. The manager of the little store always has a treat for our dog and is one of the friendliest people I have ever met. They make our time at the lake very enjoyable. Great people! read more

Got great service on a rainy day in July. Owners were very nice. Price was fair. No issues with the boat. Highly recommend.

Great lake & little beach! Although $8 day pass is a little hefty when we only go for 2 - 3 hours..

i wish i could give this place 0 stars. beautiful lake, so clean and calm, but unfortunately the marina employees are rude, careless. and have no idea what they're doing. walked in and the lady at the counter ignored us, and when we finally got her attention, she interrupted us and walked away mid conversation. we asked her if we could rent a boat, and she said she thinks there's no boats available but refused to check. Thanks for the terrible birthday experience. read more