Cruel and uncaring "doctor" in my experience. He brushed me off and didn't take me seriously. His…read moreresponse to my serious injury (I'm still recovering to this day and it's been almost a year now) was "you're just going to have to suffer for a few months and if it doesn't get any better we'll talk about surgery." He did not provide any way to deal with my injury, didn't care or believe that I was injured, refused to offer an MRI and told me I couldn't even take advil or tylenol (and provided no alternative) even though they were the only thing that helped even slightly for the pain. He left me to suffer and belittled my pain telling me "it's not that bad" when I was on the verge of tears because it hurt so much. Luckily I found a doctor who prescribed me physical therapy and is far more educated and respectful than this guy. I'm shocked that Jeffrey Webster is allowed to practice anything in the medical field, given the lack of skill, compassion and knowledge presented. I'm convinced he cheated his way through school. In my opinion, he deserves to lose his license permanently and is the worst kind of doctor.

Late post 6/18/26 Surgery can be unnerving, scary, and…read morefilled with so many emotions, but it makes all the difference when you're surrounded by a caring and compassionate medical team. Jenn was wonderful and immediately helped put me at ease. I especially appreciate when a nurse gets my IV on the first try--it may seem like a small thing, but it certainly doesn't go unnoticed! It's always such a strange feeling to go under anesthesia and then wake up with everything already finished. Bette was incredibly calming, kind, and attentive during my recovery, which made the experience much more comfortable. I also want to thank Dr. Kaiser for his care and concern in making sure all of my issues were addressed. My gratitude extends to the anesthesiologist and every nurse in the operating room for their professionalism, compassion, and excellent care throughout the entire process. I'm truly thankful for everyone who helped make a stressful experience as comfortable as possible. Hopefully, this will be my last surgery for a very long time!

6/23/26- Can you…read morebelieve a cortisone injection lasted almost a year.. Dr. Shields, is very attentive and his calming and relaxed demeanor makes the visit pleasant. The next visit will probably be a knee replacement for the spouse.. Glad I did my homework, to find a great physician..

My husband and I were hit by a drunk driver while towing our horses. One of my horses died from the…read moreaccident and my husband and I came pretty close. Our truck and trailer were totaled. Dr Rappaport performed a 3 level surgery on my neck. That was back in June of this year 2023. I feel like I have a new neck. Dr R is an amazing surgeon and everybody who works for him has always been so kind and efficient. I have recommended two other people for surgeries who were hopeless and they are happy as well.

He is a great and Doctor!!!! Great surgeon too!! If you need…read moreanything just give him a c as ll

Carrie and company are AMAZING! They helped my daughter rehab a kneecap injury that prevented her…read morefrom continuing her great love -- ballet. Carrie successfully helped her dance on pointe! For that I will always be thankful. And as if that miracle wasn't enough, she also worked on my younger daughter's tight back issues (also from dance). The place is super clean. The staff is super professional and always helpful. If you need PT, this is THE place.

Geneva worked miracles with my shoulder recovery after surgery. Highly recommend her!…read more They all professional and knowledgeable at this location. Front office Manager Charity is instrumental in getting appointments as needed. Always friendly PTs here.

Intelligent, caring, forthcoming. The office is well-run and efficient. I highly recommend Dr…read more Twombly.

Dr. Twombly is a wonderful doctor: he listens and pays keen attention to what you are saying, even…read moredown to backing himself up so he can see how your body is holding itself while you're in the office. It's obvious he has a great deal of knowledge, which he shares--and explains concisely--by showing you the results of your tests and explaining them in commonsense language. For the first time, I truly understood my MRI results and what was causing my pain. After he discussed my treatment plan, I felt hopeful for the first time in years but also realistic about my healing process. The office staff are also wonderful. I never wait a long time, and Jose is efficient and professional, as are the desk staff. I'm so glad I was referred to this office: it says something about them when you go, Yay! I'm so glad my chronic neck and shoulder issues led me here.

I can't say enough good things about the team at the downtown ROC Express…read more After a frustrating experience at another location, I was directed to the downtown office, and from the moment I arrived, everyone was absolutely wonderful. I believe the woman who called me to help get everything sorted out was named Brenda. She was so kind, reassuring, and made sure my 10-month-old son would be seen. Every staff member we encountered was friendly and compassionate. The receptionist greeted us warmly, the medical assistant was great with my son, the PA was thorough and caring, and the person who applied his cast was gentle and patient. They all treated us with kindness, which meant so much after a stressful day. I was also incredibly impressed with how efficient the visit was. We were brought back quickly, X-rays were done, the provider evaluated my son, and he was placed in a cast--all in what felt like no time at all. The entire process was smooth and well organized. I also want to give ROC credit for their online chat feature. It was easy to use, I was able to upload a picture of my son's splint, and I received a phone call back much faster than I expected. Having that option made it easy to communicate what was going on before we even arrived. Thank you to the entire downtown ROC Express team for taking such wonderful care of my son. Your professionalism, compassion, and efficiency turned an incredibly stressful day into a positive experience. We are so grateful for the excellent care we received.

We went to ROC express on Saturday 5/8/26 as our last resort. My sister was having knee pain to the…read morepoint she couldn't walk. As we walk in first point of contact was front desk girl who looked so upset that we were walking in. I get it, sucks to work on a Saturday but if you are the first thing a patient sees as they are hurting maybe you should be a little more welcoming or compassionate. We got help by person sitting next to her who right away greeted us with a smile. My sister felt worst in Monday 5/12 so I took her back as she had said she felt like something had snapped in her knee and this time she was not able to put any weight on it. As soon as Sierra saw us she said and I quote" You were here Saturday, we aren't going to be able to do anything for your today" I work in healthcare and I would never just off the bat refuse service to anyone. Front desk staff should not be giving out medical advice! This girl didn't even let us get a word in before she even shut us down. And once again she had that annoyed/ mad expression. My sister asked for a doctor's note and she said " I can't provide that for you, the Dr. Has to do it" Sierra if you would of let us just speak you would understand we were not asking YOU for the note as you are not the provider that saw her or treated her! But since she obviously looks like she hates her job she ushered us out fast. We were able to get seen in the ER as my sister did dislocate her knee and from Saturday to Monday the situation changed! Thankfully SWIFT got us in right away as well! Please ROC do better with your front desk staff. We are coming to you scared, hurt and just needing help or resources as to what to do next. But instead we got treated poorly by front desk staff. Horrible experience!

Alison is very knowledgeable and is helping me with vestibular problems. Vertigo is no fun! I'm…read moregetting the best help at Reno Sport and Spine.

Therapists work well, but are continually interrupted by young co-workers (interns?) with questions…read moreabout other patients. What about privacy rules? The effect is disjointed, interrupted and a bit disturbing treatment that is skilled but less effective than other more focused and private care. Today I was refused treatment because my blood pressure was volatile, as always, and I had tingly legs and arms, as usual. The difference today was that they measured my blood pressure and realized I was right in what I had told them. They will say they are required to refuse treatment because it is dangerous. It is no more dangerous than other days for me. Dangerous for them perhaps? I got fairly good treatment here, until they realized I had been telling the truth. It took weeks to get an appointment and find a therapy that helped. Then on a day when I really needed help, they refused. This is a no, unless you are young, strong and healthy and your insurance pays on time. My bill got more attention than my health problems today.

I am in my early 60's and extremely active older athlete. I have been seeing Dr Larry Mc CLish for…read morethe last 9 years and recently had severe pain with plantar fasciitis in my foot, knee pain from an injury, and hip pain from bone spur and arthritis. Overall several treatments, I received STEM cell and PRP's/HA ( Hyluronic Acid) injections and am up and running again! I highly recommend him for any of your regenerative medicine STEM Cell or PRP injection needs to avoid having invasive surgery. He is a doctor you can trust with over 45 years as an orthopedic surgeon replacing thousands of joints ( hips and knees) in his old life. He has continued to innovate his renegerative medicine methods over the years and helped me stay active . So, wouldn't you rather have an stem cell treatment or PRP injection rather than a joint replacement? I commute from Sacramento to Reno for his treatments and his prices are the lowest I have seen after talking to over 20 doctors. He also does provide phone consultations for free and will be honest about whether or not he thinks he can reallly help you! If he can't, he will recommend a good surgeon that can help should you need a joint replacement. Thank you Dr McClish for keeping me active!

Dr. Mclish is very patient answers all of your questions and has helped my knees significantly…read more Lisa is a sweetheart I can't say enough about my experiences with Sierra Stem cell Institute.