Fast and friendly service! Went in for my inspection and was in and out! Will definitely come back…read moreagain!

The staff was very friendly & they offer discounts when you follow them on Instagram and Facebook!…read moreCash & Bobby assisted me very well! They definitely deserve 5+ stars! Thank you all SO much!

After a $40 fix-it parking ticket for not having an annual safety inspection sticker immediately…read morefollowing VA auto registration, I went to this service center to ensure both of our vehicles were in tip top shape. $20 per inspection (no additional charge if a re-inspection is required) with same-day availability. Sam was kind enough to help me switch out my LEDs back to the required halogen to pass the inspection and was very personable. A terrific (albeit efficient) vibe with excellent customer service. Recommended!

I went to Passport Infiniti for my 30k oil change, lube filter, and tire rotation. They came back…read moreand said my rear brake rotors and pads were worn out and needed to be replaced for $800. I might look stupid, but I am not that stupid! I declined the service. We have taken my wife's car to Del Ray Service Center for the past few years. I knew I could trust them for an honest assessment of my brakes. I left Passport Infiniti and went straight to Del Ray Service for a second opinion. They were busy when I walked in, but they took the time to take a close look at my brakes. They assessed that my brakes are good for at least another 20k miles. It is sad that the dealership Passport Infiniti that I bought my car from has such a dishonest service department. The great thing is that the people of Alexandria have an honest Mechanic at Del Ray Service Center that they can go to and get a truly fair assessment of their vehicle. I highly recommend them to anyone looking for an honest, talented and great Service Center.

Had to get my husband's car inspected/emissions today because it wasn't allowing us to do our…read moreregistration without it. We've been coming here for the last 2 years and have had no problem. Today we came (5.24) and it was super fast. We came in as another car just went in which was pretty fast. Once our car went in it took us about 14 minutes(i used a stopwatch).

Today I went to the Mt. Vernon Sunoco to have my emissions testing done. There was a car in the bay…read morealready so I pulled up to where it was indicated to get in line. I waited about 15 min and a man who had been working on the car in the bay, walks out toward me and yanks the handle of my car to open it very rudely & aggressively. He couldn't open it because it was locked but my window was down and he says very rudely to me "You need to hurry up people are waiting!" I'm floored... no one has spoken to me since I've been waiting, so for this to be our first exchange was just bizarre to me. I told him that no one has spoken to me yet or told me I was next.... I open the door to get out and he rushes into my car... still hasn't spoken to me in a way you would a customer... and pulls my car forward into the bay. I was literally standing there with my mouth open. I wasn't told what to expect, how long it would take... NOTHING! Steve, I believe you are the owner & the one I'm referring to. Rude doesn't even describe your actions today. I was shaking when I drove off honestly because I just couldn't believe that anyone, let alone a woman would be treated this way. Your customer service was non existent & honestly if I could have gotten myself together I would have never had the service done there. Do better!

just a bunch of schemers who work there. will charge you 500 dollars and your car will still have…read moreissues. don't really know what they're doing, just throw a bunch of prices at you with no real solution. terrible place to take your car.

Please save yourself some time and money and try to get your car fixed elsewhere, even if you have…read moreto pay for towing it'll be much cheaper than using these thieves My car was driving rough needing a tune up I stopped by to get an estimate on replacing spark plugs and ignition coils on a Saturday early afternoon They immediately disassembled the engine parts to access the spark plugs and then informed me that the cost of repair would be over 900$ to replace 4 spark plugs and coils I did not agree to that price so they told me that I only need to replace one coil which I ended up getting replaced at that point just to get the car going to a different mechanic So I ended up paying over 350$ to replace one coil. I found a different garage who would replace all 4 spark plugs and coils for 250$

Absolutely outstanding customer service. They took great care of my honda. I would highly…read morerecommend them to anyone needing service to their vehicle

I took my 2018 Dodge Durango to Yates Car Wash Detail Center on April 13th to have it cleaned…read morebefore trading it in toward the purchase of a new vehicle. Unfortunately, what should have been a routine $42 car wash turned into a very disappointing and costly experience. After the wash was completed, a supervisor, Marvin Cornejo, brought me over to my vehicle and informed me that they could not get the driver-side window to roll back up. There were also clear signs that the driver-side power window switch had been pried on in an apparent attempt to get the window working again. Prior to bringing my vehicle to Yates, I had never experienced any issues with the windows or electrical system. To their credit, the staff apologized at the time, took photographs of the damage, and completed an incident report. I was told that the owner would be contacting me to discuss the damage and how the situation would be handled. It has now been a week, and I have received no follow-up whatsoever. Because I was trading the Durango in that same day, the damage directly affected the condition of the vehicle and resulted in a $500 reduction in my trade-in value. So, in the end, a $42 wash plus the $5 tip I gave the staff cost me an additional $500. The wash itself was fine, and I understand that accidents can happen. What I find unacceptable is the lack of accountability and follow-through afterward. If your business damages a customer's vehicle, documents the incident, and tells the customer that the owner will contact them, following through should be the bare minimum. Receiving no communication at all only adds insult to injury. I purchased my new vehicle later that same day, and based on this experience, I will not be bringing it to Yates Car Wash Detail Center. Unfortunately, I also cannot recommend Yates to others. Accidents happen. How a business responds when they happen says far more about the business than the accident itself. In this case, the lack of communication and accountability has been extremely disappointing.

I made a few calls earlier this morning to get prices for state inspections and emission tests…read more When I called here they told me it would cost $8 and they said there was no line. I came around 1 1/2 hours after the call and they pulled my car into the garage for service immediately. They said it would be about 30 minutes so I took a walk in the neighborhood and enjoyed the nice spring weather. I thought the man said it would be $8 for each test/inspection but no! It was $8 TOTAL and they even have a sign outside to advertise that deal too! I came back in 30 minutes and luckily I only needed an inspection so I actually only paid $3 today. I would recommend this place to everyone for these services because they are priced well and work very fast. I will be back in a few months for my $5 emissions test LOL

Had a dead battery I bought from them a year ago. Charles sent a tech to my house to replace it…read moreunder warranty. Best service ever!

Nice and convenient for state inspection, but that has changed over charges and makes up lies about…read morethings to pass inspection hard pass

Sunoco Bell haven has the best customer service and fair prices…read more It's worth a trip to see them and get everything taken care of for your car

I've been a client at this Midas for almost easily over a decade. They have taken care of three of…read moremy cars and I trust them implicitly. Jerry is an absolute treasure and a straight shooter who will give you a good overall look at your car in addition to sharing what his team found. Midas' new text system is a little clunky but I like having a written record of what they found for further reference. Even though I've moved 20 minutes away and Duke Street is a nightmare to drive I've never reconsidered taking my car for care elsewhere.

I drove an hour in traffic to get here only to be asked if I could come the following day because…read morethey were backed up & unable to take me..things happen, but a simple phone call would've saved me the hassle (I doubt they just got backed up when I walked in the door). I recommend skipping this place for the lack of customer service, they weren't apologetic or empathetic..so many other places to get an oil change.