Service Department is inept. They are not responsible,dependable,nor capable of booking apppointments to meet their customers needs. They lack communication skills, and don't own up to errors. read more

Just bought the F150 Lightning and love it already! Thank you Joseph for being so knowledgeable and helping us learn about the electric truck. You are awesome! Great service read more

We recently purchased a car from this dealership and although it was a rocky process, it ultimately worked out in the end. We left with the car we wanted and William and Elias were both great to work with. read more

I visited BP Ford on 7/27/2023 with my son so he can try out the feel of different cars. We weren't really quite ready to buy yet and I wanted to wait to hear from my husband before buying anyways. William Flores helped us. He was very nice and helpful. I would absolutely ask for him when you go. When we are ready to buy, we plan to go back to BP Ford because of our experience. read more

The service here is amazing. Very respectful staff. Steve Hernandez took care of me while getting my new Mustang and made the process very easy and quick! The sales manager Christian was very knowledgeable and took very good care of us as well! Definitely recommend getting a car from this dealership! read more

Bought a used Accord here and had a good experience. I traded in my Corolla and bought an Accord. The staff were polite and upfront on costs. Great experience. I would recommend this dealer for sure read more

I made an appointment to test drive a new Ford Maverick with William Arauz. He is a very pleasant man. Completely knowledgeable about all the features and extras of the truck and very personable to talk with. A very low pressure salesman that made my experience very enjoyable. After driving and talking with him I bought the truck and am greatfull that William was the one who I had the pleasure of dealing with. Go see William Arauz, you will not be dissappointed !! read more

Recently just posted a star rating. Retracting that, if I could give zero stars I would. Charged me $62 bucks to replace my blinker light which they messed up from the get go when the replaced my battery. Now I'm back trying to fix the blinker again because its still not working. But get this, everyone is on lunch!! LoL! Worst place ever. Miss the staff when it was Worthington Ford... read more

Joseph and his team at BP Ford were amazing in helping my daughter get into her first car!!!!

Best car buying experience. Hands down to BP Ford. My sales person Jimmy was very knowledgeable and professional. I finally decided to purchase an EV and Mach-E was the best choice. I will refer to my friends to Jimmy and the dealership. read more

The best car dealership I've ever visited! The staff is friendly and ready to help. If you go, request Will Arauz - he's extremely supportive, patient and offered top-notch customer service. I drove away with my dream car, thank you!! read more

OLD DIRTY USED CARS! First off if you are not going to negotiate prices PLEASE wash the cars, make sure they start, and keep the spiderwebs away. Most of the used cars have a lot of miles and they sit there until you lower the prices anyway. All the extra stuff you want us to pay, for what? You don't even care how the cars look on the lot. Come on guys, you have to be kidding us. FOLKS, keep watching the net, see how long the same old cars sit there. Just wait they will lower the price anyway, that is how it goes. They have a lot of old JUNK due to high miles, unless you buy a new one. Most of the people there can't afford to buy at that rate, they know better. read more

Really great experience at this dealership thanks to George. If you're in the market, ask for George. He's a friendly guy and will make the process so easy for you. Not to mention get you a good deal. Great customer service all around at Ford Long Beach! read more

Such a easy smooth process here at BP Ford of Long Beach . MIGUEL , GEORGE AND JORGE helped me out a lot and got me the exact car I wanted for the right price. Definitely stop by to ford of long beach if your in the market for a new vehicle read more

I just purchased a vehicle from this dealership. My salesman Luis P was Great! Luis was honest, friendly and patient with us as we went back and forth a few times to get the deal we felt worked for us. I have had a lot of bad experiences with sales people being pushy and dishonest but Luis was not. He made us feel comfortable. Arturo in finance was friendly and helpful as well. Overall I had a good experience. I would suggest to make sure you do your research on what you want first, and you should be fine. The dealer definately wants to make a profit (understandably) but they are willing to work with you. Just be patient and know what you want. Thank you Luis and Arturo! read more

Joe Saller was an absolute pleasure to work with. He made the entire experience easy, fast, hassle free and enjoyable. He went above and beyond to help answer all our questions. He stayed past closing to make the deal happen. We are beyond appreciative and highly recommend everyone to come see Joe! read more

Salesman Joseph was awesome to work with, great customer service all around. Will recommend friends and family to stop by.

I purchased my 2023 Ford Bronco Sport in March and since then it has been serviced 3 times for a glitch that they told me was a recall only after the fact I called BP Ford to report the problem which was not fixed then they had my vehicle for 2 days and it is still not fixed also so time number 3 to no avail is my vehicle fixed and I am paying for the extended warranty which makes me feel like they are waiting for it to run out/ expire so they can get more money out of me. I drove down there last night 11/7/24 after a long day at work just to leave without problem being resolved for the GM to follow me to my vehicle to tell me it would be handled 1st thing in the morning of 11/8/24 and it was 10:20am when I reached out manager answered asked me to give him 8 to 10 mins and someone would get in touch with me it is now 12:27pm and no communication this is not how a customer should be treated if there was a way I could undo this sale with BP Ford I would read more

I worked with Aaron Evans. He helped me with my first ever car purchase! He made it really easy and I would recommend him for any Ford you are looking for. I love my car so far. Thank you BP Ford of Long Beach read more

If you want to buy a car go see....... Kamran. We have purchased 2 cars from him and he is the best. He is very knowledgeable and goes the extra mile for his customers. read more

We had a great experience purchasing our new ford explore today! Aaron was a pleasure to deal with and was very personable.

This place is a JOKE. Took a WEEK to tend to my car only to have bad parts applied and misdiagnosed my vehicle. Do not EVER waste your time and money coming here. Plus they upcharge RIDICULOUSLY! Management and staff were impatient and unconcerned with my issues and to top it off were rude and condescending. WORST service i ever experienced. They messed up and actually had the nerve to "fix it" by "offering to order and install parts for free" that was actually covered by warenty. Disgusting lack of integrity. read more

When I picked up the car it was dirty inside and out. I had to return the car to have it serviced because when I start the vehicle it sounds as if it is going to explode. I contacted the Service Department and conveyed my issues with the car. I returned the car and was told the problem would be resolved. I did so, but the problem still exists. I am currently waiting for a return call from the Service Manager. read more

Awful, just plain awful, we had booked a vehicle in on line for a service, things happened and we couldnt bring it in on that day, I called at around 8.52 am to try to cancel the service and rebook, I was greeted by an ever repeating song, going up up up, going up up up, it kept repeating itself, at approx 9.10am the phone started ringing, it rand 5 or six times then went back to the awful going up up up song, repeat this 6 or 7 times, its now 10.07am and I have wasted over an hour of my life, finally it rings again, someone pcjed up the phone and said "Get lost" and hung up on me. This is not the way to run a business, we gave up when it was worthington ford because of poor service, now its BP ford its worse, still full of rude, ignorant, entitled staff , steer clear at all costs and dont try to call, I have PTSD now after listening to the going up up up song 30 or more times only to be told to get lost after waiting over an hour to cancel an appointment. 0 stars if I could. read more

I would give BP ford of Long Beach a 10 star if I could. First off, Kamran was hands down the best and most patient both times my family and I worked with him. He made sure to get me the car that I really wanted with out hesitation and I honestly couldn't be happier with my purchase and to be able to work with Kamran. My parents were also impressed with how fast/professional he was while dealing with us and several other guests. They even made a comment saying out of all the dealerships they've worked with (and let me tell you they've been through a lot) lol...Kamran was their top they've ever worked with...ever. We definitely will be recommending Bp ford to my family & friends. read more

39 years old buying my first car so I was nervous and felt anxious. Aaron help me along with Kimberly and both changed my mood with their excellent service and friendliness! I appreciated the patience and Aaron really doing all he could to get what I wanted. Never felt pressured during entire process. Thank you for a great car buying experience! read more

When something happens that really surprises you in today's environment, it needs to be addressed. We are so quick to complain about something, we should be just as quick to praise something that went right. We happen to live on the opposite side of the 12 ft. wall from the Ford of Long Beach Commercial Truck dealership. Along with new ownership, there came new lighting and security measures. Wow new LED lighting is SO BRIGHT it looked like daytime in our back yard. Shining in the windows and reflecting off everything it hit. I called and spoke to a nice gentleman by the name of Patrick O'Brian. He said he would contact the service manager in charge of the Commercial Truck lot. I ultimately got in touch with Jeff Tichauer the Commercial Service Manager for the Truck Lot. Jeff immediately got working on a solution that was ultimately brilliant and perfect. Thank you Jeff for going above and beyond to take care of our little problem when you are juggling much larger issues. The professional and considerate way you handled everything is very much appreciated. read more

This car dealership has been changed from Cal Worthington Ford to BP Ford of Long beach. Worthington sold it approximately 2 months ago. I have bought 5 cars from this dealership over the last 20 years. When I took my mustang in for a repair last week I immediately felt the difference in the atmosphere and the way I was treated. Gone is the feel of warm family owned and appreciation of customers. The corporate feeling is not a good one. Moses is a young,rude customer service rep. Who threatened to have me escorted off the premises because I asked why everyone he spoke to on the phone was offered shuttle service, but I was never offered this service. I sat at the dealership for 7 hours waiting for my car repair. The car lot itself looks like a second rate lot with a much smaller inventory and they are selling Mercedes Benz and even saw a Mazarrati on the lot. I was very down hearted to see such a change from what used to be a great family owned iconic dealership. I will not be buying my next car at this dealership. Loss for BP Ford. read more

This review is for the service team. Everyone on the team is excellent and more than helpful. Scott and Daniel are the best. They also off free pick up and delivery for all services within ten miles. Will be back again. read more

I was looking for months and months for a brand new Mustang, and finally, I was able to purchase one here. With outstanding customer service, my salesman Aaron helped me buy my dream car! If you're thinking of buying a car. I recommend calling and asking for Aaron. Super nice guy. Will be getting my car serviced here from now on. read more

Incredible service at Ford of LB. I got my dream car instantly once I saw it on their website. They answered my calls right away and kept me updated. There was never a fear that it would get sold to someone else. They stuck with me the whole process and each team member updated me on what was expected from me. I would definity use them again in the future. Aaron was amazing the whole process. read more

Aaron sold me a 250 crew cab diesel. Aaron was very helpful and patient through the entire process. I give him 5 stars!

10/10 experience would 100% recommend . They really work with you and your budget , I felt welcomed immediately. Instead of feeling overwhelmed by prices they usually throw at you when you walk in , my sales person Aaron really made sure I had a connection with my purchase THEN we talked numbers I felt well taken care of not pushy at all made it clear that he was there to help me 10/10 !! read more

I will only go to BP Ford of Long Beach. I've tried the other Ford Dealerships in the area and had nothing but bad luck. BP Service staff greeted me as soon as I pulled up with a smile. I explained my problem to the Service advisor that was helping me and felt completely confident that my vehicle would be repaired to my satisfaction. When I picked up my vehicle, it was washed and ready to go. The vehicle runs great again. Thank you BP Ford! read more

If you're looking for a straight forward honest deal don't come to this dealership. Spoke with Rene regarding pricing on a vehicle, was told if I came in he would give me a "really good price". I made it clear that the only way I'll go drive there is if they can take off the dealership addon accessories(which aren't advertised as mandatory) or give me a good discount. Not only did they not wanted remove the dealership addons, they also insinuated the conversation I had with Rene was a lie. Apparently, they went back and listened to the phone called I had with Rene on his private cellphone. They did not have my consent to record me on Rene's cell phone. We finally came to an agreement, and was passed to the Finance rep. The finance rep, quoted me one price for GAP at the start of our conversation, and ended up telling me a higher number when we were ready to start working on the contract. After all that, I ended up leaving. I tried to give them multiple chances and they failed. Once again don't come here!!!!!! read more

I bought a 2022 Ford Escape plug in hybird from BP Ford February of last year . when they filed my paperwork with the DMV to register the car. Someone processed it as a gas car. For 16 months now I have been trying to get them to fix this. I have even reached out to Ford Motor Corp too. they are also doing nothing to help get this resolved. We even got a hold of the head of Ford customer service Elena Ford. her nor her people give a shit either. the lack of caring and the no effort to get this correct is insane. I was told it would take3 -4 week to correct. it has been many many months now and still has not happened . I have also just filed all kinds of complaints with bureau of Automotive repair (BAR). I have even told them to take the car back. they won't even do that. Also unless I am calling them to check on this I don't think anyone is doing anything or even gives a shit ! I will never buy another Ford again. read more

My wife and I were searching for a car our two teenage boys could use to get to and from school. The vibes were good from the get go. The showroom floor is immaculate and you don't get attacked by salespeople as you wander the lot. After making an appointment with Michelle, she handed us off to Kamran who showed us the ins and outs of several used cars on the lot. He is the embodiment of hard work. He was all over that lot showing us cars and also dealing with several other customers who were somewhat of a handful. Never pushy or short with us, he just wanted to get us the best fit for our boys. Kamran cares about his job and his customers. Once we selected a Ford Ecosport, we dreaded the paperwork with the hidden fees and add ons. While there were some of those pesky markups, Kamran's manager Richard made the negotiation easy, helping us get under our budget and leave with the perfect ride. Mo did our financing paperwork and was very patient and lighthearted when our bank loan didn't go through right away. With an assist from Sean, the loan paperwork went through. Even after the small loan hang up, the whole trip and sale still only took under 3 hours. We will keep coming back to this dealership in the future. The boys love the car...thank you, BP Ford! Easiest buy I've ever had. read more