Horrible place to purchase a car. Cesar is a mechanic don't know why he was texting me as a salesman know your role and do your role. What are you even doing making me drive 10 hours to see the car. At the end you didn't help me another guy/salesman did who showed me the car and let me test drive it and after taking 2 hours of back and forth negotiation about the extras in the car since I didn't need them and it was 5k. We settled on 3k of extras and he made sure to me that I got the car we went though the down payment and the monthly payment. Now all of a sudden I get news that the car has been recently sold how is that possible when I just test drove it and was in serious talks about buying the car. Now he wants me to buy a car that's 7k expensive than the one I wanted. I said no since I didn't want that car and I am aware of all the dealership tactics although I am young I have masters I am not stupid or can be forced buy some scumbags to buy a car. Now the salesman gets the closing manager/daddy I suppose who just looks and sounds like a scumbag and he talks to me how it's almost the same price and talking about Burger King and one cheap and one expesinve burger just bullshit coming out of his mouth. It felt like I was listening to a crackhead speak to me. I said no since I just didn't want the car and since I was young he used every tactic in the book to convince to buy me that car. I walked away still. This place is horrible please don't buy, you don't know who is texting/calling you, car you just test drove can be sold, I have been talking about 2 weeks with Ceaser drove 10 hours for nothing, all the salespeople are just scumbags and try to get you to buy a more expensive car. Overall horrible place don't get forced but these scumbags into buying a car that's a bad deal it's just a bait and switch to at least get you in the door even though they might not have the car even though they did in my situation I test drove it. Ceaser I hope you get fired what you did is very wrong and you shouldn't be working in any sales job or pretending to be a salesman. I don't think you had any idea what was being done sales wise with the car you are a mechanic. read more

Returned to my local Ford to shop for an upgrade and found a great deal for our growing family. Online sales team made it easy to communicate what we were looking for. Thanks Mario. read more

Had a problem with trim on my new Ford Lightning and made an appt. The staff was great and friendly. Daniel came out to help me to later find out he was the manager. The got my truck in and out as promised. Super happy I took my ride in read more

I went in to get prices and had no pressure from Mario. We found a car with a great price. The rest of the staff we dealt with were very helpful and friendly. I recommend this place for purchasing and support. read more

Ford already has a bad reputation and the service is even worst.... Jose at Bp ford of long beach in the service department is a crook, he takes advantage of loop holes in the extended warranty claiming " not covered " not once did he call and communicate that it was not covered went ahead and performed and was then over charged. Our car had the same issue 2 months prior and when this was communicated he didn't bother to look back and service history , when he was questioned he ignored me and stated " he was looking at only current issue only" He then ended our conversation when He was pushed on " F'ng over the customer ". DONT GO HERE EVER !!!! read more

Went in today for "The Works" oil change deal. We've been to this dealership for a few recall items and other service. The 2 stars are not directed towards the employees, they're directed towards the policy makers running this place. I was informed only just before inserting my credit card that this business has jumped on the anti-merchant fee bandwagon and are now passing the buck right onto us, their customers, with an added 3% fee for using a credit card. Mom & pop restaurants have been pulling this shit for a couple of years now, and guess what? We no longer patronize those restaurants. Newsflash: A "merchant" fee is supposed to be paid by the merchant. Passing it onto the backs of your customers as a "Misc. fee" on the invoice is not only wrong, it's shady, cheap, and gives pause to us returning for service in the future. You already charge plenty and make a huge profit on your service by inflating the cost of labor and the parts. Don't stab us in the back by passing on a fee that the credit card company charges YOU for the privilege of excepting credit cards. On a similar note, this is the second time you've acted shady like this. Shortly after you took over this dealership from Worthington, I went into your service department to inquire about a coupon I had received in the mail that was still valid for another week and a half. It was regarding replacement windshield wipers. To purchase and install a pair. It was only $19.99. You refused to honor the coupon, even though it was still valid, and sent me over to your parts department to even see if you had them in stock. You only had one wiper in stock, and the only thing you were willing to do is give a 10% discount off of the wipers instead of honoring the coupon. The 10% was nowhere near the amount saved with the coupon. As a result, I went elsewhere for wipers. Note: Brianna, you spend a lot of time apologizing on here for the bad reviews.... How about management makes some changes around there and you won't have to? Start with dropping the 3% "Misc fee"you guys are charging customers who pay with credit cards to cover YOUR merchant fee. Shady shady extortion. I wasn't even informed about this until I was about to slide my card into the reader. Then.....gave a nice long talk with your service advisors. Perhaps send them to a "How tI be a better customer service representative " seminar. Zero personality and an overall "I could really give a shit" attitude. read more

Do not go to this dealership . Let me start off by saying the sales man who sold me this car was the only genuine person at this dealership , the employee who brought me on the test drive had horrible directional awareness and got me pulled over and given a ticket from CHP ($700 Ticket) . My goal coming to this dealership was to buy my dream vehicle and that what I still did, and after I did I realized that the car had 7 problems after I bought it , forcing me to comeback 7 times. One of these problems I was forced to pay for ($500) because they said I somehow broke it in the 2 days of owning the car !! Then , on top of that ,they went ahead and did the repair improperly and made the problem even worse ! They then refused to fix what they did, I escalated the issue to corporate and left a formal bad review on the service side of this dealership because they refused to issue a refund or redo the repair properly . Do not go to this dealership !!!! read more

BP Ford - Window repair under warranty and service department refuses to fix without charging me another $200 - Auto Repair Near Me - Long Beach, California

I just purchased my Alfa Romeo Guilia Veloce! Thanks to Robert and all the staff there for making a great deal and a straight forward purchase! Thank you if you are in the Long Beach area and looking for a car, I highly recommend! They have a nice inventory of cars and great deals. read more

BP Ford - Alfa Romeo Guilia Veloce - Auto Repair Near Me - Long Beach, California

To state that it's policy to have the sales manager met everyone to ensure there are no unanswered questions is rubbish. Your intent is to bully people into a sale. If the sales person can't or won't answer questions then I'll ask for someone. But ultimately it was telling the manager that I had no desire to speak with them and directed my communication to the sales rep that he took a rude tone and kept trying to interject himself into the conversation. read more

This place is horrible!!!! I came in to purchase a vehicle here(biggest mistake I've done) John was the salesman that helped me. We agreed on a deal and I came in to sign the paperwork and they added money to the agreed price. I had to argue that we already had an agreement in place, after arguing they decided to honor it. The manager comes in and tells me he will not give me a options contract and I have to finance with them if not there's no deal.( A real piece of shit to be honest) I test drive the car and it rides good couldn't hear anything wrong with it. I get home and my wife is standing outside and tells me there's a noise coming from the rear passenger wheel mindful it's the same day. I call them to tell them what's going on and they decided to tell me that they can't do anything and won't check it unless I pay $250. These people are real pieces of shits a real horrible experience with this dealership. I would highly recommend you do not do business with these crooks. Save yourself the stress and headache trust me!! read more

Just got an amazing deal here at BP Ford . Came in just looking and I was greeted by a big dude name George . He was amazing knowledgeable excellent service he actually asked me if I wanted a water or soda . Guys he even had ice cream wow! Who does this BP Ford does this. Amazing crew John Jorge Chris also let me not forget Miguel and Rene who got me in here over the phone to test drive . From start to finish the greatest service imaginable. Omg and let me not forget guys come in and buy and hit the GONG read more

BP Ford - Niro - Auto Repair Near Me - Long Beach, California

Great experience buying our 2017 Expedition with William Flores to help us through each step of the process. Thanks William! read more

BP Ford - William Flores with two happy customers. - Auto Repair Near Me - Long Beach, California

Hello, I am very happy with the purchase that we made with my family, in this dealer Mr. William Arauz helped us to make the transfers easier and faster. I recommend it, look for it and you will not regret it, thank you Mr. Willian read more

I just bought a brand new 2022 Mustang Shelby GT500 and I had a great buying experience.  Firstly, salesperson Aaron Carlson was very professional and offered a no hassle experience in getting the deal I requested. Aaron even came in on his day off to get the deal completed.  Secondly, manager Fortino Milian was gracious enough to bless the deal and help see it through.  It's always good to work with "car guys" who have a passion and love for cars like we do because we start from a common ground. Lastly, Mo Azmi in finance pulled it through and put the icing on the cake.  I can't say enough how much I am grateful for these guys for getting it done for me to take home a prized possession that I am sure I'll have years of smiles with.  Thank you, gentlemen! read more

If you love your SVT, stay away from BP Ford ! Replacing a master cylinder should be a simple operation. Right ? Wrong !!! I took my beautiful 2003 SVT Focus with 38,000 miles to BP Ford for this simple operation. I told the service rep this was not a standard Focus, (Cosworth engine, Getrag 6 speed etc.) and it should be serviced accordingly. He assured me that they worked on SVT's. When they returned the car to me, the steering wheel vibrated horribly. The whole car shook and when I drove off it pulled to the left drastically and sounded and drove like a truck !!! I called them immediately and set up an appointment the next day with the service manager. When I returned, the service manager would not meet with me (she was behind the wall and the rep said "she can hear us"). I explained the problem and let them have the car again (with a photo of the Cosworth engine.) When he returned the car to me, it stopped pulling to the left but both the vibration and sound were as bad as it was before. The Rep informed me I needed new motor mounts ($1500.00). I should add here, that when I originally brought the car in, it ran beautifully (thanks to Caruso Ford). Now I needed new motor mounts ??? At that point I took the car home and called the service manager. I told her, the car still was not right. She replied, "There's nothing wrong with the car", which was totally the opposite of what the rep said regarding the motor mounts , I replied, "B*****t) and she hung up. Not too long after that call I received a text asking how I enjoyed my experience at BP Ford Service Center. I stated all the above and also mentioned the car was being towed at that moment to a different service center out of fear that driving the car in it's condition could permanently damage it. Not long after that I received a text from BP Ford Service Manager. She stated I was no longer welcome at BP or Caruso Ford. (Like I would ever set foot at BP Ford again). I was welcome with open arms at Caruso and they began trying to determine what BP had done to my car. At this time, Caruso has the car running wonderfully again (thank you Caruso Ford), but the car still doesn't sound like it did before I brought it into BP and there is still a slight vibration in the steering wheel when idling. If you value your SVT, make the trip to Caruso and stay away from BP Ford. I can't prove if what BP did to my car, was intentional or just plain incompetence, but not once did they apologize or admit any wrong doing whatsoever. I would like to add, my wife contacted Ford Customer Service to complain about BP. Ford Customer Service responded that Ford Dealers are independent and Ford Corporate has no control over how they conduct themselves. Does Ford care that they do not have a good reputation regarding service in general ? Apparently they do not. read more

Notification of new owners of this old Worthington Ford dealership/ service in Long Beach was surprising and came with hesitation how it will be changed. Today was my first experience for my regular oil change/ service of my automobile, and was very disappointed with a few things, such as; Television is broken for some time, I would think they'd want to cater to customers especially the many loyal ones as me. Lobby was dirty and the only side table was not clean. A 3% fee for using credit cards for service. The service was extremely expensive, 30%. Not happy with who's running this facility. Couldn't get a new business card from service provider since the new owners only give out ONE box. Really? read more

Outstanding experience at BP Ford and particularly working with William Flores and Mohammed Azmi. Just a very smart, well informed and sensitive team. Couldn't ask for more and thrilled with the low pressure experience! read more

BP Ford - The new Mach-e - Auto Repair Near Me - Long Beach, California

smooth and easy process with Joseph. was in and out quick. Even gave me heads up that other people were looking at car if I wanted to come in since i had to work late the night before. also offered me $1,500 more than another dealership for my trade in. read more

Aaron C was our internet sales manager and he did a great job getting us into our car. We went to a few dealerships looking for a car and we felt most comfortable at this dealership. They didn't seem pushy. We drove a couple cars when we were there and found the car we wanted. We do have an appointment tomorrow as we have a couple things we addressed but happy they did not hesitate to make an appointment to fix the issues. Thanks Aaron! read more

I wrote a review raving how good my experience was but I take all of that back I've only had my car 6 months and my battery completely died yesterday.. so I will say do not buy a used car from here . I've came and said something was wrong with the battery before it even hit the 30 day mark .. and they said nothing was wrong with the battery. read more

First of all I just want to say thanks to Ford Dealership I got the car of my dreams. A Ford Mustang! Mr.Q was wonderful throughout the process of purchasing the vehicle highly recommend contacting him in regards of buying a new car. Great with numbers, very polite, and always willing to go the extra mile for his customers. Amazing salesman would definitely take my business straight to him again. read more

BP Ford - Auto Repair Near Me - Long Beach, California

Thank you to Kamran for being of the greatest Sales Consultants I have come across. He was extremely patience with my family, as I brought both my children with me. He was honest and showed me many trucks. I'm very happy with our purchase, and I will definitely be coming back for future purchases. read more

Go to Caruso instead!!!! Very disappointed in the service team. When I walked in through the doors no one bothered to greet me or check me in when I arrived. The overall vibe from the staff that works there is that they most likely hate their jobs. Everyone that works at the service center has a bad attitude, I am better taken care of at the Caurso location up the street. They offer more of a white glove service compared to the staff at this location. My advice to the owner: please provide customer service training to your staff. It really changes the vibe and customers will feel more welcome when they are most likely upset because they are having car issues. read more

We had a great experience working with this team last weekend! They responded quickly to my internet inquiry, had a great selection of vehicles to choose from, and were professional from start to finish. In just under 2 hours we did everything from comparing trim levels to test drive to signing docs and delivery of a beautiful new Mache. Thank you to Joseph, Jorge and especially Kamran for their exceptional work, it is appreciated! read more

Aaron was my sales guy and he was awesome! He was able to get me a really good deal for my 2020 ford fusion! He's even made sure that I came back so he could help me set up my ford pass! Very helpful! read more

BP Ford - Ford of Long Beach - Auto Repair Near Me - Long Beach, California

BH Ford nice and friendly when you are there in person but their terrible phone etiquette and insidious sells tactics targeted towards older adults is quite disheartening. Also, please sell cars that are clean and serviced. Now I know my mother is at fault for buying a car with only having Social Secuirty as her only source of income. But we also know that older adults go through something when they age and they can be very vuneralble to being scammed and making deals that are to their detriment. My mother reports: I purchased 8/13/2023 a 2019 Honda Fit 3HGGK5H49KM721531 from BH Ford (562) 270-1022 On 8/14/2023, I turned on the car the engine sounded like a small explosion and the breaks were squeaking. Because she do drive on the freeway, my daughter could not take me back to the dealership until 8/17/2023 where I was told by Scott Ross (who works in the service dept) that he would need us to leave the car overnight. We left and I came back to drop off the car to stay overnight on 8/22/2023 and never received a call to get an update on the car. I caught the bus to the dealership on 8/30/2023 to pick up the car and the Cam and the oil is pooling on the top of the engine and this would take $1,000 to fix. I was given a 2 page service report where several services received "fail". I did not document the dates I reported this to Joseph and John. But they seemed to be empathetic to the situation, however they didn't offer any help or solutions. Their tone changed when my daughter made calls to advocate that my contact be amended because there were many add on to the car. Written by Mattia: I spoke with Joseph and asked if these add ons can be removed and he went to explain how great these features are and I reported that my mom cannot even use the Elos GPS because she doesn't know how to Isengard her phone. He kept saying "it's (Elos GPS) on her phone...she has to download the app" so this is another lie, she did not download the app and doesn't even know what an app is. This is commentary. I did not state this to John. I asked can we get these ads ons removed and he said " well she'd have to break the contract" I asked "how do we do that?" He seemed annoyed at this point and stated "I don't know what you want me to tell you" I asked, "can we just return the car" he said, "Well you would have to talk to someone in finance and I get your contact and connect you with someone" at this point I could tell he was trying to get me off the phone and before he could I asked, "Who is this someone?" He says, " Well I don't know if she talked to (mentions two names, but I couldn't understand) says John's name, and I reported that is the person who sold the car to her and then he said he could connect me with John. I spoke to John and went reported that my mom would like the add ons. John reported that he doesn't know who I can contact and that he's only been with BH Ford for 2 weeks. I asked who John's supervisor was and John stated it was the Finance director Shawn. I asked for the phone number and John was apprehensive about giving a phone number. When I asked for Shawn's number again, I was given the extension: x1250. I called BH Ford again at 562-270-1022 and spoke with Shawn and asked if all these add ons listed below can be taken off. Shawn like John and Joseph, mentioned that my mother was accompanied by 2 other people and "they all understood" the add-ons. Shawn also reported that this Honda Fit was priced well. I reported that there are other Fits on the market for lower prices and the price advertised on the website was different from the price on the contract. Shawn dismissed what I said and reported the price on the contract is indeed the price advertised. Since Shawn did not address what I said, I moved on and reported "I want you to advocate that these add ons are removed. For example, the car is old and it doesn't make since to charge for protectant (3M Clear shield for 399 and Ally 1499) when the car has a multitude of scratches and visible rust. Shawn did not have a rebuttal but reported that he can talk to his "controller" and ask the General Manger if these items can be taken off. He tried to get off the phone but I asked him if he can take note of all the add ons to ensure we are on the same page. He respectfully reported that it's not a guaranteed but he will try and took down the following add ons: Price advertised online was a little at15,388 but the price of the car is noted at $16,487 but the price on the contract was over 18k before all these add ons were included. $399. Clear shield. $1499 Ally ( surface protection product) $299 Nitro Fill (optional service contract) I was told by Joseph and John that all these add ons were a part of the "package" but the contract says this is optional read more

BP Ford - posted car price - Auto Repair Near Me - Long Beach, California

Robert is amazing! He got me in my truck, hassle free and without spending my entire day at the dealership. Everyone at BP Ford of Long Beach is awesome! Great se read more

BP Ford - Auto Repair Near Me - Long Beach, California

Cons: I'm going to start with the negative because I feel that this is the most important part. I purchased a vehicle from Ford of Long Beach last week. When I purchased the vehicle, I also purchased the two day contract cancellation option. This allowed me to return the car if I decided I did not want it after two days. I purchased this contract cancellation option so that I could take the car to a mechanic and have it checked out. I had the car checked out and they let me know that the water pump was failing. They saw residue from the water pump splashed on the engine. I just bought the car the day before, so this was not due to any wear and tear on my part. I decided to keep the car because even with the cost of repair for the water pump, the car would've still been an okay deal, especially for what used car prices are today. Luckily, I still had the original warranty on the car so I was able to take it directly into Toyota to get it fixed free of charge. However, bad business practices are demonstrated when you sell a car that you had to have known there was an issue with. They have their own service center, and according to them, all of their cars are inspected before being sold. If you purchase a used car from this dealership, make sure that you have the car checked out by a mechanic. Either bring one with you or purchase the two day cancellation contract, and take it into a mechanic. When I took the car into Toyota, they noticed the water pump residue on the engine right away. This was something that was very obvious to 2 different mechanics. Also, I feel like they were trying to trick me into running my credit when I first visited. Pros: The process of buying the car with them was hassle free. They were friendly enough. Also, like I mentioned, the car was a pretty good price, especially for what you'll find out there for used cars right now. Would I buy a car from them again? Maybe, but I would make sure to bring my mechanic with me or purchase the two day cancellation contract again and take the car to get inspected. 2.5 stars read more

Welp , YELP After 2 weeks , less than 500 miles and not even reaching our first payment on our truck we purchased from BP our check engine light came on. We made the deal with Joseph and Cameron which have been completely absent since the nightmare has started.... they have had our truck for a week now but supplied us with a loaner vehicle which was appreciated given the circumstances. The pre-owned truck we bought was " BLUE CERTIFIED " which leads you to think the vehicle SHOULD NOT HAVE UNDERLYING MECHANICAL ISSUES and that isn't the case. So moving forward their service department has had our truck for a week now. We are hoping they fix the issue and are professional about the whole situation given the INCONVENIENCE it has brought my family and the was once a dream now turned into a nightmare with hopes of a positive outcome I WILL UPDATE THIS REVIEW ONCE WE GET TO THE NEXT STEP AND WE GET OUR TRUCK BACK BUT AS OF NOW WE ARE NOT IMPRESSED WITH THE COMMUNICATION OR PROFESSIONALISM OF THE BP FORD OF LONG BEACH TEAM with the exception of Moe and the service manager Dena..... wish us the best of luck read more

I honestly came to buy a vehicle at BP Ford because one of my family members works there but honestly it was the worst decision I ever made as far as buying a vehicle. I bought a used 2022 ford raptor with only 20k miles around October 11th 2024. I drove the truck home parked it and drove it three days later and it just turned off on me. I called the dealership and was told to bring it in and on the way there turned off on me on the fwy and I was able to pull to the shoulder with out getting hit because my steering wheel got lock in place. I got towed in and I was so disappointed that this had happened. When I got there I really quickly realized I was just another quick sale. My truck was returned to me and they couldn't find anything wrong. After another week of driving it, it happens again and this time I was able to record it not turning on. To make the story short I was helped by the gm and nothing got done I was helped by service and nothing got fix. My truck has turned off on me like 4-5 times and it's been in and out from the dealership since then. The truck is in there now and guess what my first payment came in and still no truck. Honestly I tried to keep my cool but after being ignored and no call backs no follow ups this is just so upsetting and unprofessional. If I don't call or ask what's going on then I don't know anything. I owed some money from my down payment and every-time I kept going in because truck was towed in they would ask me for the remaining of my down payment. At this point the business code and ethics at this place is garbage and worthless. As soon as I figure out what's going to happen with my truck or anything that has todo with this problem never again will I come back to this place. Getting a loaner doesn't fix anything because you are not driving the vehicle that you purchased. I was told on getting put on another truck but yet haven't seen it haven't driven it or anything. Who can make a purchase like that?. Truck came out too 118k imagine and not having it and having to make a payment on it or paying the remaining balance on down payment with out having the truck you wanted. I was told today even before I'm writing this yelp that I would get call backs from service 10min and it's been hours. Crazy! Ridiculous! Insane! Unprofessional! Irresponsible! Unethical! Plane and simple BAD BUSINESS!!! read more

Rene was very helpful and will literally go above and beyond to help you. Please look for Rene, customer service skills is 10/10! We appreciate you! Thank you for all your help Rene. read more

Just got my car serviced at Ford of Long Beach. I received excellent customer service by Amy. Her followed up service was outstanding. Chris Hunter did a fantastic job showing my friend and I around the lot. No pressure at all. We will definitely be going in to buy a car with Chris. read more

Came in early morning for a routine oil change. Ford service advisors were super welcoming and accommodating. My service advisor was José for the day. He was very knowledgeable and was able to get me in and out. The rest of the Ford staff made sure my stay was comfortable. I look forward to returning and bringing my other car in for service. read more

If I could give 0 stars, I would. They only saw me as an opportunity and did not listen to my concerns. I was PRESSURED into buying a car, even though I continued to tell them I did not feel at peace with the purchase. My feeling ended up being correct because they sold me a car with a faulty transmission and bad breaks. I was originally told I could return the car within a couple days if something was not right and upon me trying to return it, they point-blank refuse. The contract that I was given, they did not go over everything with me thoroughly and I unknowingly signed a portion of the contract that would work against me. I ended up looking over the contract and saw that THEY had filled it out incorrectly, voiding the contract. After I showed them the faulty contract, they still tried to make me keep the car- LITERALLY telling me they just "didn't feel like it". -_- They offered to switch the car with another car off the lot and/or fix the current vehicle but after they treated me the way they did and showed their lack of care, I did not feel comfortable doing that! I kept my foot down and they were FORCED to allow me to return the lemon they sold me, to avoid any legal matters. If you are someone who looks for genuine service, genuine people, and want to be HELPED, I would NOT recommend coming here. They only want to make money off you. Especially if you are a woman with children!- you will be seen as an easy target!!! Its as simple as that. And even if you don't take this advice, make sure you look over your contract CAREFULLY before signing off on anything. SHAME ON YOU FORD OF LONG BEACH. read more

I was looking for a vehicle, and Aaron helped me out every step of the way. They didn't have the specific truck I wanted, but when it arrived on the lot, Aaron reached out to me asap. I haven't been in a dealership in a very long time. i was looking online for the vehicle. Aaron was friendly and helpful for the entire process. I am beyond happy with my 1st new vehicle, my Ford maverick xlt (in my color I rlly wanted cactus)! THANK YOU AARON! read more

I had the pleasure of speaking to Moses when I called to see if my car was under warranty for a recall. He was extremely helpful in answering questions, and set up a date to bring my car in. He was up front about the process and gave me options for pick up and drop off if needed. I was very pleased with how accommodating he was and his follow through. His customer service was 10/10! read more

So I went to test drive a used 2019 dodge grand caravan. I was able to pay for the car in full (still am) And was looking forward to be going home with my new family car for me and my 3 kids. The car was listed at 15,700 which is reasonable since it had over 70k miles - BUT i noticed in the CARFAX history that the transmission was never serviced (usually done at 60k) so i knew right away that would be something I'd have to do out of my pocket as soon as it was purchased. - now I didn't understand WHY they wouldn't just have the service done BEFORE having it for sale on their lot considering there if there's literally a SERVICE CENTER & it would ensure the quality of the vehicle for sale. SECONDLY I went drove all the way to Long Beach after being reassured that it is a quality vehicle (very false advertising) and when I arrived I test drove it and found that there was an extremely obvious clunking noise coming from the bottom of the vehicle in the rear and is Makes the whole Van feel very unsafe the entire time it's moving. - again THERES A SERVICE CENTER THERE - WHY WOULDNT THEY JUST FIX THAT!!! And third they couldn't guarantee or show me that there was in fact a spare tire on the bottom - and based off the YouTube tutorials the vehicle was definitely missing essential hardware to access the spare which would 100% not be safe if ANYBODY where to be stranded and need to access it PLUS there was no book/ manual in the glove compartment for me to reference either. Now the last thing - is that when you open the trunk the whole lining that is attached to the plastic that seals the rear/ trunk door shut is just completely torn away and thrashed AND the part it was connected to is just cracked. NOW AGAIN THERES A SERVICE CENTER RIGHT THERE and they could've fixed it very easily before having it for sale considering they'd have the tools and resources to do so But instead of even offering to have these things fixed the salesman BILL just kept mentioning now I can have a mechanic do this or that or how MYSELF could go get it fixed.... Like are you for real? You think I want to purchase a car with loads of problems !? And the worst part is that he didn't understand where I was coming from and he definitely didn't hear my concerns as something a DEALERSHIP should be accommodating in order to make a sale... I was so disappointed that it was not at all what it had appeared to be in the photos and it does not look worth 15,700$... And to make matters worse another sales man Jesus came to tell me about a Chrysler Pacifica that was COMPLETELY out of my price range which I was mentioning several times but he INSISTED on having it shown to me. And I decided to wait outside for them to bring it out and show me and after 20 min went by - NOTHING! My dad went inside to see what was taking to long and Bill was just standing there so my dad apologized and let him know we were just going to leave. Horrible experience. What's honestly heartbreaking is that I still want that Van so badly but I just want it to be in good working order for me and my children before I spend that kind of money upfront and in full. SO BP FORD IF YOUR WILLING TO HELP ME OUT AND MAKE IT RIGHT PLEASE CONTACT ME ESPECIALLY SINCE I SAW THAT THE CAR IS STILL ON YOUR LOT AND YOU EVEN LOWERED THE PRICE !!!! read more

This dealer is the exact reason why all dealerships have a bad rep. If you are looking to buy a used car here that is listed on a website, expect that the price is false and will change on you. They DO NOT list the additional accessories that they add to every vehicle that cost over $4k. I am pretty sure this is illegal as well. Aaron my sales rep was great. Nothing against him or the people who work here. This is strictly directed at the scam of a dealership read more

Daniel Pulido is hands down on top of getting things done. I have a 2022 Ford Lightning that needed maintenance. Not only did it take 10 minutes to schedule an appt, ge also sent someone to pick up my truck and drop it off after it was done. I have fault code showing and it is now scheduled to be taken care of on a Tuesday. Great job and thanks for the help. read more

BP Ford - Getting delivered nice and clean - Auto Repair Near Me - Long Beach, California

I went to this dealership for service because I couldn't get ahold of the one closest to me (Huntington Beach) to make an appointment. I needed an oil change and they also replaced a few things that are in included with my warranty. The service was so quick, I left after less than an hour. I'll be going to this one from now on. read more