I'm not sure if I reviewed BPW back in 2020 when they first came out to help me. But even if I did, I wanted to write another one. At the time, they helped me with getting my A/C back up and running after I'd had the same equipment replaced only like 5 years prior. My condo set-up is unique, and I went through several HVAC techs and learned that not everybody knows how to service heat pumps (and I don't blame them). 4 years later, fast forward to 2024 and I had to have them back for a clean out, and it was done quickly and efficiently. I also received some "training" on how to prevent my issue from happening so frequently. All in all, a great experience, the second time around. My only complaint about the 2020 visit was that the team wore no masks, and didn't ask if I was comfortable with that or not before coming in. This was at the height of the pandemic, too, when everyone was on lockdown. But, I'll forgive and forget, as it's history now. read more

First time they came, they stated they need to get a valve to fix the faucet on the sink. It's been weeks since they left, and now I can't get a hold of anyone at the company. Last time I spoke with someone was through yelp, now nothing. read more

Brandon was very help and knowledgeable on fixing what my mini split had issue. No beating around the bush just went straight to the sores and fixed it. Will recommend not a lot of company work on mini split but BPW does. read more

This is our second time using BPW Heating and Cooling. Literally one of the best companies I have ever engaged. The responsiveness, customer services, and value was unmatched. They came out right away, handled an inspection of lots of different parts of our HVAC system, and gave me an incredible assessment. I'll continue to use them as my go-to. Thank you David and team. read more

BPW Heating and Cooling exceeded my expectations! They're incredibly professional, know exactly what they're doing, and respond quickly. It's hard to find a company that's both reliable and efficient these days, but BPW really delivers. Highly recommend them if you want your HVAC work done right. read more

Can't say enough good things about David, who's taken over for Brent at BPW. I texted him this morning about my Air Handler leaking. He replied later in the day and was here by 5. The other company I had spoken with wasn't going to show for a little over a week. As for the issue, I hoped it was a condensate pan issue, wasn't, turns out we were about half full on Freon. It wasn't cheap because R22 isn't cheap, but we opted for refilling the unit, a stop leak and hoping for the best for the time being. Replace it NOT in the middle of summer and maybe let it live a little longer. He was honest about all possibilities, low pressure, and the numbers on the gauges don't lie. It was do this or replacement and that ain't cheap either. Ultimately I'll definitely give him a call again, am glad for all these old reviews for Brent (especially because I have a/c before a heat wave) and know the company has the same good work ethic and kindness in 2024 w/ David. read more

I used BPW for full system replacement that was 20 years old. They provided a detailed estimate with several options and prices based on what I needed. They installed new outside inverter AC compressor and furnace quickly and were very professional. Their workspaces were cleaned up before they left and explained everything. The crew we had was very polite professional and worked fast. Been using system for a few days now and am very happy with the system and quality of their product and work. They also guarantee their work and the product. Special thanks to David who was awesome through the process which went from estimate to install in one week! read more

God blessed our business by sending Brent to save us from our non-working commercial AC unit. Within 10 minutes Brent was able to troubleshoot and diagnose the problem. He swapped out the broken part and installed a new one right away. Our AC was up and running within less than 30 minutes from when Brent first walked in through our door. Brent was very professional, communicative, and kind. He cleaned up after himself and didn't leave a mess behind. Our AC is working so good and blowing cold our guard dog Fishy has to wear sunglasses now because it's so cool in our shop. Thank you Brent!! You saved us and Fishy! read more

BPW Heating and Cooling - Fishy our guard dog rocks sunglasses because the shop is so cool! - Heating & Air Conditioning/HVAC Near Me

Great AC service and fast! Dog Friendly too. Brent is very knowledgeable & I highly recommend his company for AC repair. I had an issue and they arrived the same day and fixed my ac issue! They are very dog-friendly people too, so to any animal owners, they are very friendly & considerate towards your loving pets. Thanks for your help Brent & BPW. read more

BPW Heating and Cooling - ac unit working great after visit - Heating & Air Conditioning/HVAC Near Me

I needed some plumbing work done and I found out about Brent from a friend that not only does he do heating and air conditioning, but that he does plumbing also. I just bought a house built in 1963 and had an issue with the water shut off to the house leaking. Brent showed up on time, on a Saturday, and had everything done super quick. I couldn't believe how amazing of a job he did! He goes over and beyond for sure. He's super passionate about his work and making sure he keeps his customers happy. I definitely recommend him to anyone, as well as my friends and family. read more

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BPW always does a great job for a great price. Brent is a skilled, experienced contractor and specializes in air conditioning, heating, plumbing, and much much more. I recommend giving them a call before anyone else. You won't regret it. My air conditioner went out on one of the hottest days of the year and in no time BPW had it back up and cooling the entire house. My water heater went out and started blasting hot water all over the floor. I called immediately was was instructed on what to do until they could arrive. Then without any delay Brent was there to remove our old, ruined water heater and replaced it beautifully with a new one. I had a major leak under my kitchen sink and 15 minutes after calling him our problem was being diagnosed and within 2 hours all the leaking plumbing fixtures were replaced and we had a brand new faucet installed. My wife and I are very thankful to have a dependable licensed contractor who works diligently to fix the problem and does beautiful work. Thank you Brent and Chris for coming through when you were needed and doing a great job for a great price. read more

BPW Heating and Cooling - Heating & Air Conditioning/HVAC Near Me

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I texted and someone showed up on our doorsteps within an hour! HOLY F! Now that's customer service. I texted late evening and was hoping to schedule something for the next business day but he arrived within an hour. Our AC unit was leaking. I was nervous to have to deal with this during covid19 times. But he came in, did his thing and left like nothing ever happened. Totally would recommend their services. It was easy, he was clean, professional, and respectful in our home. Thank you again for saving our AC!!! Problem: AC leaked due to clogged drain Solution - drained the pipes, replaced filter, and BOOM! Fixed! read more

THESE GUYS ARE A GODSEND!!! Needed my AC repaired, messaged them on Yelp, and BAM... I get a message inn under 10 mins that the owner is actually in the area and could come by within the next few hours. They arrived in 30 minutes! I couldn't get to my home as fast as they arrived. Not only did they come check everything out, they explained the issue and provided tips on how not to call them again. LOL. Super clean guys and very professional. Wife's happy, I'm happy, we're all happy. read more

I've been burned by so many HVAC repair companies that I get nervous even asking for a quote. Well, Brent is the real deal. Amid what has been going on with COVID-19 - my wife and I were extremely concerned about having anyone over at the house since we have a newborn. Nevertheless, we had to fix our AC for the upcoming heat wave. Prior to scheduling with Brent, he ensured me that he had the proper gear(s) to safeguard from spreading or getting the virus. He even called me an hour prior to his scheduled visit to calm me down and walked me through the work he will be conducting during the visit. Brent showed up on-time, wore his protective gear, and got to work right away. He was extremely attentive and explained the issue to me after he completed the work (6 feet apart - no pun intended). No addition charges and his quote was transparent. I was humbled by his character. You cannot find a better company than Brent's. Yes. His work is phenomenal - but his ethics earned him an everlasting customer. Give this man a shot. You won't regret it. Thank you to Brent our family will have a cool summer! read more

Wow this guy not only showed up. But showed up early. On a Saturday. On Labor Day weekend. During a heatwave!!!! I have no idea what he did but he fixed our issue. Made suggestions and I will call him next week to come out for a maintenance service after this heatwave goes away. Thank you Brent! read more

I can't say enough nice things about this company! They replied right away to my quote request, called me the same night and even offered to come then.... ( it was almost 10pm ). He was on time, super nice, fast, efficient, and clean! I will use an recommend them as often as i can! The 5 star rating is well deserved!!! Thank you!!!! read more

I had received a quote just last yesterday, and was surprised that he could come out today, a Saturday, and that there was no extra fee for the weekend! The owner himself came out, even! We fully expected to pay the initial $75 fee for the service today, which ended up just needing a fuse replaced, for now, and was totally shocked that he came out, climbed on the roof, twice, replacing the fuse the first time, as we were told there would be no fee! Now granted, we have a likely 30-year old+ system, but since the system is sealed and uses Freon (yeah, the old banned, real stuff), and that the coil needs to be replaced, he said he can get us a new unit and install it for around $7,500, and install it as early as Monday... Which sounds totally excellent to me. (I had literally gotten quotes online here that started at $100k, so that also floored me.) I will update the review after the new unit is in, but I would totally recommend BPW! read more

I was thrilled with the services provided by BPW. Not only did the company clearly explain the costs and services up front, but made sure we understood the existing issues with our current AC and what our next steps would be should we decide to upgrade in the near future. A lot of companies just try to get in the door and upsell, upsell, upsell. This simply didn't happen. Brent was polite, listened to our concerns, and provided the necessary maintenance to our unit at a very reasonable cost. I will be going back when it's time to upgrade my AC unit. read more

Brent was referred to us by a local neighborhood app. I reached out to him on a Friday evening (and a 90 degree day). He called me right back to schedule an appt and was at our house the very next day before noon. He was communicative, knowledgeable, professional, friendly and most importantly, honest. Our A/C unit is 29 years old and he recharged it for us so we can hopefully gimp it through until we're able to fully replace our whole system. His price was very fair and we are super pleased. We will be using his services again and are more than happy to endorse him. P.S. He also does plumbing and is very knowledgeable. Thank you Brent!! Keep up the great work! read more

I can not believe the level of service I received! Bret Wilson hooked it up to put it shortly.. First he gave me tips to try to solve the problem by myself. When I couldn't fix it he drove in the rain at 9 pm to Corona! If you have AC/Furnace issues give this a call. Honest and and tremendous value. You will not be disappointed. So like two days after I got my furnace fixed my water heater took a dump. I got a great deal on a commercial grade water heater. These guys last 20 years. But just in case something does break it's nice to know if anything does go wrong he has the parts in stock and it can be repaired the same day. read more

BPW Heating and Cooling - This where he showed me exactly where the problem was. - Heating & Air Conditioning/HVAC Near Me

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These guys were great! I had an uncommon heating issue and BPW was the only company that wanted to help. The technician promptly returned my calls and offered advice before he even came out to look at my issue. Long story short. These guys came out on a moments notice on a Saturday-to save the day! I would recommend BPW any time. read more

Well, so far so good. Brent and Pat came out tonight to diagnose our A/C problem. They will return tomorrow morning at 7:30 a.m. with the needed part. To be continued. This morning Brent and Pat arrived on time with smiling faces. They were here for just under an hour. New control board installed and our cool air is working once more! Thank you guys for a job well done. Thank you for your helpful maintenance advise. Thank you for a fair price. We will call on you again in the future. Best wishes. read more

Brent was ever the consummate professional. He was professional, friendly, prompt, and courteous. He kept open lines of communication with logistics and diagnoses after repair. I needed help with one of my properties as the heater/furnace was not working and pumping out cold air. I called Brent for emergency services and he arrived quickly to the scene, and discovered that it wasn't the pilot light but the thermostat needed to be fixed. I wasted time for an hour calling several other companies that were misadventures by Yelp for heating/ heater repair. In conclusion, I highly recommend his services. He tests the system, fixes the problem, then tells you the diagnoses after repair. He does a very thorough job and I'm very satisfied with the results! read more

What a blessing to find BPW. Their customer service goes above and beyond and HVAC company I have used in the past. I called to scheduled an AC repair late on a hot august night, figuring they would fit me in sometime during the next couple days. Not the case! They sent their tech John over that night! About 9pm. He was kind, gracious and fixed the AC right then and there so we could go right back to being comfortable. The price for a late night service call was also unbelievably good. So very pleasant and easy to deal with. They are my new go to! read more

I will definitely be calling Brent again whenever I need any service on my AC and/or heater. I was very impressed by his honesty, integrity, knowledge and punctuality. He was able to quickly diagnose and fix the problem with our AC, and had everything running again within minutes. Thanks again, Brent! read more

Brent and his team was not only the first to respond to my request for A/C repair and diagnosis, but he also listened to what had been accomplished. He also put in extra hours to get to my repair after his stated business hours. I had already cleaned the condensor and replaced my filter, so those were unnecessary services. He simply moved on to the next step of troubleshooting, suggested that my unit was becoming obsolete, but still provided service and topped off the freon. No upsell, no pressure. I highly recommened BPW for his responsiveness, friendliness, value, and most of all, listening to the customer and solving the problem, even if it was short-term. My house has cold air coming out the vents once again, thanks to Brent! read more

Very very impressed with Brent and how fast he came to help. It being summer time and having small children we needed our thermostat working and working ASAP!! Hewas able to detect the issue and fix within a matter of 1 1/2max and we have not had an issue since. He taught us how to properly use our thermostat and what to look for. I can say his hard work and dedication came with some extra knowledge which I didnt know was in the package. Thank you so much for getting our AC running and leaving us with some knowledge. We are truly happy. read more

BPW Heating and Cooling - The company owner, Brent fixing our thermostat - Heating & Air Conditioning/HVAC Near Me

I called BPW for a water leak coming out of my ac unit. During the busy season, Brent was able to come by a few hours after my call and diagnosed the problem immediately. It ended up being a minor issue and he didn't try to upsell me on anything. Brent is a honest and reliable guy. I highly recommend him and will be using him for all my HVAC needs! read more

The central air conditioner in my house stopped working today (during a heat wave, of course). I am a complete wuss and hate being hot, but, more importantly, we have pets and one of them is a senior who cannot tolerate being inside a 90-degree house! I can't have my babies roasting their pepperonis off! I asked for a quote via the Yelp app, an associate with the a/c repair company responded within minutes with options. Brent contacted me exactly when his associate said he would, he came out late at night to help us and once here, he had our unit fixed and operating within about 15 minutes. I was apprehensive about calling ANY company to fix the a/c--I've SEEN Dateline, okay? But I went out on a limb, trusted the Yelpers, and am 100% satisfied. I highly recommend contacting this business if you need help with your air conditioning. :) read more

Fantastic people that are true professionals! Father-in-law had an issue with his AC on a very hot day; Brent made it a priority to go over to the home quickly, and found and fixed the problem immediately. As a real estate agent, I come into contact with many vendors: I highly recommend Brent and Pat. read more

So this project started as a help project soon after my AC died on us. Just for reference I have no idea how to fix things around the house, other than replacing light bulbs. Brent was the first to respond and came out at 10pm the same day. It isn't often that the actual owner of a business comes out. He didn't have a service charge for the visit, which was great. He quickly identified the problem and gave me some options, starting with fixing just the broken part. He also went into the attic and looked at the ducts. Once he got the part, he came and fixed the A/C. He was quick and checked the rest of the system. We had to add some freon, which was the only additional cost that wasn't part of the initial quote. The most important part of my interaction with Brent was his honest assessment of my HVAC system. Once he completed the inspection and fixed the issue, he told me that the system was 17 years old. I thought he would try and sell me a new system after that statement. But he went on to say, "you should run this system until it dies". So with that said, I don't know if was the cheapest option, but I can say that Brent is a honest person. read more

My Lennox A/C unit stopped blowing cold in the middle of a heat wave. From the initial phone call to completion of the job, BPW exceeded all expectations. When I called, I spoke with Brent on the phone. He provided some quick troubleshooting, and asked questions so he could be prepared for the job. He agreed to come that very day (on a Saturday) in the evening, and even called later to say he could arrive 2hrs earlier than targeted. Yes please! Upon looking at the unit in person, Brent knew exactly what had to be done and set to work. He is very efficient, knowledgeable and safe with his work. He changed out a bad compressor coil, topped off the coolant, and made sure the unit was blowing nice and cold again before he left. Very good experience and I would highly recommend BPW for their responsiveness and quality of repair. read more

To echo all other reviews would not do Brent justice. I sent him a text Christmas Day. When everyone is closed. And he showed up an hour later on Christmas, fixed the problem faster than i imagined possible, and did it all with polite and impeccable customer service. He wore a mask, respected my home and family, and didn't try to up sell or invent problems. He told the truth, did honest work, and has earned my business for life. Once you experience what HVAC repair can look like when done by a pro of this caliber, you will be quite sad for having used anyone else in the past. I would more than recommend him. read more

Wow. I had been using someone and started to wonder if he was being honest. So I called BPW, spoke with Brent and wow. Brent is honest and and gave me recommendations as if it were his own home... and not only honest, but only does quality work! I'll definitely be using BPW Heating and Cooling in the future and recommending Brent to friends and family. read more

Of course our AC would stop working on one of the hottest days in the year. We went on Yelp and found BPW. We called around 10PM on a Saturday night and immediately Brent picked up our call and came within 15 mins. Turns out it was simply a blown fuse and he fixed it within minutes. He even went out of his way to track other metrics of our system and give pointers on what may need to be replaced in the future. The best thing of all.. he did not charge me anything at all for replacing the fuses.. Needless to say, Brent saved my labor day weekend and I would be happy to work with him again in the future. Would HIGHLY recommend. read more

Amazing customer service. Brent and Chris are completely straight shooters. They call balls and strikes! In other words, they will tell you what's wrong and will not conjure up any unnecessary services and waste your time. I called them today on a Saturday. It was raging hot outside. Another company I hired to look at and install my thermostat missed some of the wires so the fan was not operating; consequently causing a leak. The tech said I should call an "expert" which I thought I already did when I hired his company. I looked around Yelp and called over 10 different places. Some didn't even pick up and the other ones said the job was "complicated." In comes Brent and Chris to the rescue! I called and they take the call. They were nice and extremely helpful in the phone and best of all, showed up when they said they would. It takes them less than half an hour to diagnose the issue and fix it. They knew their stuff and explained everything in simplified terms so I could understand. Do not call anyone else if you have any Hvac issues. Call these guys! Thanks to Brent and Chris, my gf, myself, and our dogs are happy and cool !! read more

BPW Heating and Cooling - My dog Alvin relaxing after Chris and Brent got our AC up and running again on a hot summer day! - Heating & Air Conditioning/HVAC Near Me

I contacted several companies regarding an issue with my A/C, which was caused by the improper install of a new smart thermostat (popular home alarm system provider). BPW quickly replied via DM, later contacting me via telephone. During the phone call we discussed the issue, which he offered to help me resolve over the phone, FREE of charge! Figured out that the issue was a bit more complicated than initially thought. BPW advised me they could respond and showed up promptly, in professional attire. The two technicians discovered numerous issues with the thermostat installation. They corrected the wiring issue, replaced a fuse and also replaced the filter. During the service they were respectful of my house and used covers to protect my flooring. I'm super impressed with the service they provided. It's rare to find companies that truly put customers first, not just the all too common mouth service. In closing, I highly recommend BPW for any HVAC related issues you might have. read more

SOOO rude and unprofessional! The owner called me to cancel their appt DURING their service window! What's worse - he was so rude! Immediately after making the appt, I texted him with the address and I happened to mention it was a townhouse. He waited UNTIL the appt window to call me to ask if the A/C unit was in the ceiling, bc apparently they often are in townhouses. When I said yes, it was, he said he doesn't service townhouses with A/C units in the ceiling. Shouldn't he have asked me this question when he got my text??? He then proceed to lie to me, saying he called me the night before the appt, but didn't leave a msg (which he should have), BUT I had absolutely NO missed calls. He then said he planned to come out anyway and charge me $75 for the visit (knowing in advance he probably couldn't help me) and THEN tell me he couldn't fix it (very unethical). But bc I mentioned in my text that I was unemployed, he was actually "doing me a favor" by not ripping me off! He was rude, and condescending and was actually raising his voice at ME! I'm sorry, if anyone had the right to be upset, I think it was ME. He waited to call me until DURING the service window to essentially cancel the appt, then lied about calling me, then admitted he would have ripped me off but since I was unemployed, suggested he was being some kind of hero for being upfront! And on top of everything , he was a total jerk about it! Do NOT hire this business!!!! read more

AC failed and company replied within 30 minutes and scheduled appt for same day. Brent came by on time and resolved the issues quickly. He is direct and on point and clearly knows what he is doing. Very clear about what is needed, what was done and what should be done in the future. Also very reasonably priced. Very happy with BPW and will definitely use them again in the future. read more

Unbelievable the experience I had with Brent. He came out and instead of just providing a diagnosis he made sure the air conditioning worked. Even tho our landlord refused his services he still tried to let us tenants know what the issue are and made sure we had air conditioning for our child FREE OF CHARGE!! Absolutely the most kind hearted person in the service industry I have ever encountered. Thank you Brent for your services! We will definitely be seeing you again. read more