I called around to a bunch of places because our AC broke in a horrible heat wave, but I'm so glad that I found true home because they were the fastest to respond and we were able to squeeze us in last minute to accommodate us, which meant so much! They were really communicative in texting when he was on his way and Jose was extremely friendly, kind, knowledgeable, communicative, and professional! He fixed everything so fast and was able to check out a few other things I had questions about in our attic. We will be using them from now on. read more

After some initial scheduling glitches, they finally got Jose out to do our summer checkup. As usual, Jose performed his task in his typical five star professional and friendly way. Thanks, Jose, and thanks True Home. read more

Beware! They are a SCAM!! Tony came to do a second option on a possible leak on my hvac unit. Charged $352.26 to find a non existent leak with a sad little machine. Wrote and charged for a pound of refrigent and nitrogen that was never used! Gave me an estimate for over $16k for a whole new unit. Told me he found the leak in the system inside the attic and that I need to replace the WHOLE UNIT!! Thief and a scam! Told me I'm not in warranty with the parts. LIAR! Turns out I don't have any leaks and still under warranty until 2031 for parts! They should not be allowed to do any business and scam and rob people of their money and time! read more

A 5 star Man, is what Emanuel is. Not only was he a great person to be around, but his technical skills were explained in detail. We need more people like this young man. Excellent job Emanuel , Thank you. read more

After having a terrible experience with another company that was assigned by my home warranty company, I decided to reach out to True Home. My heating system was not working appropriately, showing that it was on via the thermostats but no air was coming out of the vents. After calling True Home my technician Adrian came within two days. This was great being that I had no heat in the winter months. Adrian completed the diagnostic and explained the issue to me. The issue was completely different than what was reported by the previous company. Due to the initial still being under warranty the part needed to be ordered which True Home did and Adrian returned to my home within 2 days with the new gas valve. After installation Adrian tested the unit several times to make sure the problem was fixed. He also informed me the previous company left my unit with loose seals and screws. Thank you True Home for a great customer experience. read more

These guys did amazing work and went above and beyond too! Highly recommended! Will totally be using them again in the future. read more

True Home Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Irvine, California

Jose came out for the service call on time which is always a good sign. He was patient and listened to a long dialogue of what we thought was the problem. He communicated effectively what the solution would be with our thermostat. He is dedicated to his craft. Jose demonstrated the best communication skills of any service technician who has ever been to our home. If True home heating had more employees like Jose they would be the only company Orange and San Diego county homeowners would use. read more

Had service done today by emmanuel. He was professional, friendly and efficient. Had a rattling noise in my AC duct turns out it was a loose blower motor shaft. He explained what was wrong, explained what he did and was in and out within 30 minutes. There was a bit of a mix up with the initial call but he explained everything very clearly and was extremely apologetic. deducted one star just for the method of communication leading up to visit- had to call in to dispatch a couple times to get a status update as I hadn't heard anything . My only recommendation would be if there was a way to notify (text/ call) on any change to ETA to give customers a heads up so that way they can plan their day accordingly . Overall ,pleased with the encounter. Thank You Emmanuel! read more

Our technician Emmanuel was very professional, organized and communicated clearly. I highly recommen!

Our house has 4 zones of heating/cooling and one of the zones never got cool. 1st time - Jose came out and claimed that the issue was if other zones were on auto vs cool, then the cooling would not work. Didn't even bother to open up and inspect the outdoor unit! $90 service charge. Of course I tested afterward only having cooling on in the one zone and the room temp never came down. 2nd time - different tech came out, Jake actually opened up and looked at the outdoor unit, noted signs of icing which was indicative of a leak. No service charge since Jose said "if things still didn't work it would go towards a repair" he let me know I needed to have the company come back out to do leak testing. 3rd time - scheduled them to come and investigate and repair the leak. Got Jose again. He replaced some parts on the outdoor unit and added refrigerant. Cost was $1200!!! Jose claimed that it would take a little more time for the rooms to cool down in this zone "because the motor was too small" but that the temperatures should eventually drop. He said the main issue on this side of the house is that the "motor is too small" The day after, we are STILL not getting cooling in this zone of the house anywhere close to the set temperature. At 845AM I set the cooling temperature of the zone to 68F while the room temp measured 74F. An hour later, it's 75F. 4 hours later it is 76F. Pictures attached. No other zones of the house were turned on for this experiment. Please for the love of god do not hire these people. They do not know what they are doing. I believe this company was the one used to do the initial HVAC installation when the house was being built which is why we reached out in the first place. STAY AWAY! read more

Not good, wouldn't ever use them again. all the replacement parts they provided for the work they did were give or take, twice as much as what they should have been. i discovered this after the work was done and paid for. there was additional work they said needed to be done. i declined and got a second price which ended up being half the amount, substantiating my earlier claim. i went with the lower quote and was very happy with that contractor. True Home Heating and Air get a 0 rating from me read more

10/20/2022 This is my go to company for HVAC issues and maintenance. My evaporator coil has been replaced, safety float switch installed and tune up of my existing system. Top notch professional service. I also recommend their service maintenance warranty which is a fantastic option. My quarterly maintenance was performed today by Joey who is nothing short of professional, pleasant and skilled. Top notch service technician whom we trust and appreciate. The system checked out perfectly and Joey provided a complete summary and assessment of our unit, ducting and overall performance. Highly recommended. read more

I can't understand the good reviews this company is getting. I've been using them for a couple of years without problems but of course it was just for maintenance and had no issues with my system. This year the vent cover on my AC duct was making a rattling sound and needed to be replaced. they quoted me $400 to replace one vent cover. it takes 5-6 minutes to take it off and screw in the replacement. the vent cover is approximately $30-40. when I questioned the price they gave me all kinds of lame excuses. I got someone else to do the job and it took him about 10 mins and including the price of the part it cost me $60. worst of it is that i have tried to talk to the manager about this for the past month and have made multiple calls and have left my number but he never calls back. This is a sign that the company does not care about the customers. would not recommend the company. read more

Unfortunately we had a negative experience with TrueHome, when it comes to servicing water heater issues. They were very professional, but did not diagnose properly and demonstrated no expertise in repair actions. They came to a swift conclusion of recommending a full replacement, but luckily our neighbor was familiar with error code and we were able to have it operational. They still charged us $90 fee, but after two visits still left us "cold" feet literally read more

I recently moved to a Senior community and I just wanted my Air/Cond unit to get checked I made an appointment with Tech Edgar R, and I mentioned to him there are 600 homes here and we have a community email. I mentioned I had a coupon for a tune up special for $39.99 and he said that it doesn't cover anything I would have to pay $155 then I asked him for a discount he said 10% for $139.99, and then he called home office to confirm they said no discount the $155 is firm. I told him I was going to follow because if he does a good job and the prices are fair I would give him a good recommendation in our email. So he starts outside showing me numbers the system is running saying it's running low keep in mind our system is running good with no problems at all. Now he goes up in the attic I can really see what he's doing and then I hear him jumping up and down a few times is this how you check a system, or is it to loosen or break parts. We were very friendly with him even gave him snacks to take, and then a few hours later were having problems getting the house to cool it even got humid I should of filmed him in the attic. read more

The sales person was weird. Worst is that they gave me an estimated for almost $9,000.00, without any inspection to possibly repair. In the end, I found a repair serviceman who charged me $100.00 not to replace anything, just to service . It is like new again, even though it is a 19 yrs old. ACP 3 Ton 17"Coil and Condenser $8,452.00 read more

We found this place on Yelp. Jose came for maintenance and replaced the contactor and two weeks later the contactor stopped working. He came back and fixed it, but less then two months later the contactor stopped working again. It was so hot and we were desperate, so we tried to call multiple times and texted them but never heard anything. After multiple attempts to reach them with no success we had to call another company which they ended up fixing the issue the first time. It ended up being the wrong contactor which True Home AC put in. I was so angry to hear that and called them to return the contactor and get my money back. However, True Home responded with "we won't refund your money". Worst customer service ever!!! Save yourself the pain and go somewhere else. read more

We contacted True Home for a second opinion on our attic furnace leakage repair. Scheduling an appointment for an onsite inspection was easy. We liked that Jose P., the technician, was punctual, courteous, and professional. He quickly identified the problem; his clear, knowledgeable explanation prompted us to proceed with the repair which he performed efficiently. It was a relief that the issue was resolved timely and satisfactorily, and that the reasonable repair charge was only a fraction of what another HVAC maintenance company quoted, for a complete replacement! Based on their spontaneous online request for electronic feedback on service experience, True Home vigilantly monitors field performance, which is a sound business practice. We will be sure to use them for future HVAC maintenance and repairs. read more

Emmanuel fixed our HVAC system with wiring issues in less than an hour and a very reasonable price. Truly a knowledgeable and reliable technician! Prior to True Home, 2 technicians already checked our unit, misdiagnosed the issue and recommended a costly part replacement. Thank you True Home and Emmanuel for a great job! read more

True Home provided us with excellent service and customer care! Appointment set up was easy (online or over the phone). Their technicians Warren Graham and Aaron Iskades were professional, helpfup and confident with inspection skills. Both were prompt and on point with the diagnosis. They informed us of possible system issues in the future and suggested ways of preventing. Capacitor was changed, system leaked detected and Cost of services are reasonable, comparable to other companies. Today is Labor Day holiday, and staff arrived before 8am. Even though our appointment was an add on for the day. Warren helped us last January 23, 2018. Today, September 7, Aaron helped us get our unit fixed. We recommend TrueHome for AC/HVAC/Heating services read more

True Home Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Irvine, California

It was straightforward to make an appointment with True Home. I called and discussed the size and scope of the project I was working on, two replacement ACs and Attic Furnaces for a 3,400 square foot home, plus ductwork. The person I spoke with then scheduled an appointment with a window of 3:00 to 5:00 pm. I waited until 5:00 pm on the day of service and called the number on the confirmation of the meeting. Their number forwarded me to an answering service, who said everything looked good. He was also dumbfounded, as there were no notes in his system. He said he'd contact the team, and someone would get back to me. Unfortunately, no one did. If this is how they treat a prospective customer, I can only imagine how they would treat existing customers when there is an urgent need. read more

Hello! How about a refreshing experience with a contractor, too often not the case these days and for the fifty years I've contracted different projects. Today, I met Jose Paz. He showed me how a customer is best treated. We went through my furnace and A/C with a fine-tooth comb....together. He explained what he was doing every step of the way, welcoming my questions with intelligent answers. He knows his business. I never felt as though I was being too prying or too personal. When I asked some personal questions, I was shocked at his young age, as he conducted himself so knowledgeably and professionally. I truly enjoyed speaking to Jose Paz and will request him with any issue I have, going forward. Thanks Jose. You should be running the place at some point in time, if that is your desire. Signed, Bob Fish read more

Our air conditioners quit working during the record heat weather. We called a few Heating&Air conditioning companies and True Home had the earliest availability. Emmanuel was the technician, very professional and courteous. He called us 20 minutes before arrival and found the problem very quickly, unfortunately the problem is electrical problem not air conditioner itself. He suggested us to contact the builder(Toll Brothers) or get an electrician. He also took time to educate us on how to take care of air conditioner to prolong its life span. We truly appreciate his excellent manner and service! read more

Jose was the best! He was on time! I felt he was knowledgeable and super clean. He should be employee of the month for having patience with me. read more

Had this place come out to my residence yesterday. They wanted me to buy a new unit for 14k. Told me the fix would cost 5k. Had a different company come out today, the fixed the problem for $300.00. Long story short this place will try to rip you off. Don't do business with them. read more

Had an excellent expirience with Emanuel. Really nice and helpful guy! He was very insightful and worked super fast!

This is the servicing company for me for my thermostats thermostats that are now out of warranty out of warranty with the installation company. The Honeywell home thermostats had a 5 year parts warranty. This company wants to charge a $90 servicing fee. That's outrageous the thermostat only costs $100. read more

Amazing service! Our air conditioning went out on us after a city wide power outage. We called True Home and the very next morning Emmanuel came to the rescue. My husband was in a motorcycle accident and on the mend, posted up on the couch. It was over 80 degrees in the house and within 30 min Emmanuel was able to diagnose and fix the problem. ( Our air actually feels cooler then before it went out! )He was friendly and knowledgeable of our unit. We feel confident and reassured that this will be a cool summer with the VIP Membership. Thank you for such great service. We recommend this company to all of our friends and family. read more

Had a great experience here. They were very responsive when I reached out via Yelp and were able to quickly and efficiently diagnose and resolve the issue. Pricing appeared to be fair to me and the technician gave me the impression he knew what he was doing. I had someone else come out the day before and wasn't able to fix the issue while true home got it resolved in about 30 minutes. Definitely will use them in the future and recommend you give them a shot if your HVAC needs some work! read more

I purchased my home about 8 months ago, and never had issues with my thermostat until recently. So I called my builder and they sent out True Air...the 1st tech came out this past Thursday morning, and that night things became worse..my heater would not turn on, and it was working prior to him coming, my thermostat also stopped working, again. So my builder sent them out again the next day (Friday)...this time Sergio came, and had my heater working within minutes. He was super friendly, made me feel comfortable and explained things so I understood what was happening. But again, Friday night my heater stopped working, and my thermostat went nuts saying the power was not connected etc. So I called them again...at 8:30am Saturday (on a holiday weekend) and Randy was on top of it. She sent WARREN out, and he was there within an hour and a half (he drove from farrrr away, and I appreciate that SO much). He was really friendly, like Sergio, and very confident that he could fix whatever it was that was wrong...that put me at ease..because after 2 failed attempts, I was getting annoyed and frustrated...and I think Warren could sense it. He spent about 2 hours at my home, running tests, and doing his thing. He figured out the problem and explained it to me in detail. He was simply outstanding. He (like Sergio) made great conversation with me while they worked, and that is something I appreciate in a service provider...as a woman, I get nervous to have men in my home when my spouse is at work...you never know who could be in your home, but these guys really put me at ease and made me feel comfortable, they even interacted with my kids, which was awesome. I wish Warren had come out the 1st time..I think everything would've been handled the right way, had he been the 1st to come check things out. He truly knows his stuff. I also must acknowledge Sergio, he was fantastic as well. If I ever have another issue, I'll definitely be requesting WARREN 1st...and I plan on calling True Home and requesting him do my routine service every 6 months (which I had no idea I even needed to do, until he told me...so again, THANK YOU!!) If you need anything fixed, WARREN is your guy! I'm very thankful to have met him and I'm even more grateful that he came out early AF on his day off, during a holiday weekend, to fix this issue I was having. read more

Great service! Sal is helpful and knowledgeable, answered all of questions I concerned. The fuse on the low voltage of HVAC was blown in our new home, Sal came and fixed it in 10 minutes. Impressive service at an affordable cost. read more

Great service! I just moved into a new home and needed to get my central heating and air system looked at just before the Socal summer arrives in full swing. Setting up an appointment through their website was easy, and I got a call back pretty quickly to confirm the details of my appointment. I was able to get an appointment pretty quickly. Everything went pretty smoothly and they explained every step they were taking to make sure I was informed of what they were doing. I had a slight smell coming from the AC when it turned on a couple days ago, and they were experienced in the unit I had in my home and knew exactly what it was. It was a great experience overall. read more

Less than a year into moving into our home, we found out we would need a completely new HVAC system. Fortunately, we were able to work with True Home, specifically Hector, Caden, and Brandon, who did an amazing job. They took the extra time to explain to us all of the necessary details of the new system, they even went the extra mile and replaced and repainted the frame to our attic entrance. I couldn't be happier with our experience! read more

They wear gloves, masks, are very clean and provide perfect service. No corners cut, just clean service. Luisa is awesome!! read more

We've utilized True Home Heating and air for several years for repairs and maintenance and the staff and service is five stars. We've had Joey from True Home Heating and Air service our unit. Joey has the best customer service in the business, he is punctual, professional and explains everything in detail. I recently had Andrew out to perform maintenance on both our cooling/heating system and he advised me that they also service tankless water heaters. Andrew was efficient and thoroughly explained the process and also took pictures of the filters. Andrew was very professional and had great customer service, he is punctual and called to advise when he was on his way, explained how long the job would take and explained all the work and findings in detail. All my experiences with True Home have been amazing and I would recommend them to anybody. read more

Jose is the BEST! Kind, patient, informed,honest. He replaced the thermostat, set it to my phone and showed me how it worked. read more

We needed immediate help on a Friday. Emmanuel graciously lengthened his work day and drove a distance to come to help us. He spotted a failing part and replaced it. Our A/C unit runs more quite and smoother. We have a nice on going relationship with Emmanuel where he comes out twice a year to do the routine maintenance on our HVAC system. We bless our Creator to have connected-up with True Home. read more

My tankless water heater needed service and the wonderful staff at True Home came out that day and promptly and accurately assessed the situation . They came out the following day with the necessary parts and quickly repaired and serviced it! They were even kind enough to hook up my new washing machine ! Wonderful, friendly service ! I highly recommend True Home Heating and Airconditioning and especially their representative , Pete Galvan and his crew of service technician's !!! read more

World-class Service! Sal was our Tech person, he was helpful and knowledgeable and answered all of my questions. The AC was blown in our home, and Sal found the issue and fixed it in 10-15 minutes. Impressive service! He was awesome! read more

I really don't know what to say as I have never had such a poor company service my AC unit. I basically ripped up $155 and flushed down the toilet. The company that came out 2 years ago was busy and I figured all companies do the same type of job. NOPE!!! True Home Heating and Air Conditioning is so bad, they charge for any service (that should be included) and their customer service when addressing these matters is a joke. They could not even spell my name right (it has 4 letters). Yikes- is this what we have to look forward to as consumers??? No service and high fees???? I'm sorry True home but I could have done the same thing your guy did. Shame on you - I hope you choke on my money!!! read more