The coffee hasn't kicked in yet so I'll be direct…read more That interaction on the lot was not a good experience. The salesman who assisted us was named Chris. My wife and I were deeply disappointed at the lack of accountability of the dealership. We came in on Saturday Jan 3rd to buy a GLB based on the deal we saw posted on their website. Only after test driving and moving to the next phases of the buying process were we informed the advertised 3 year servicing deal that got us in the door- was no longer being offered, even though it was still actively posted on the website. Then we were told if we don't buy the car today the price will go up $2000 tomorrow. These are both underhanded sales tactics that I would not expect from a dealership of this stature.

I wish I had something nice to say about this dealership. It was my first time looking into a…read moreMercedes, but the salesperson had the personality of a used car salesman. I felt that with a Mercedes, the car should sell itself, yet the salesperson did not come across as genuine. Additionally, the pricing and offers changed because it was the beginning of a new month, even though the previous month's deals were still being advertised on their website, and they were unwilling to honor them.

HORRIBLE EXPERIENCE!…read more Ray Aguilar was rude, dishonest, and completely unprofessional. The moment the paperwork was signed, he stopped communicating altogether and would not return any of my calls. Pedro in finance was excellent, and Jack, who delivered my vehicle, was also great. However, after spending $35,000, you would expect the salesperson to have the basic decency to communicate. From misleading me about warranties, to responding "Happy?" when I requested photos of a vehicle I was purchasing sight unseen, to promising delivery and then not showing up or having the decency to inform me of cancellation--Ray Aguilar's behavior was unacceptable. I would have never chosen to do business with him, but unfortunately, he was assigned to me through a third-party site. Even when I tried to contact management for updates, no one returned my calls. This was the most unprofessional car-buying experience I have ever had. For such a significant purchase, I expected far better.

Have you ever driven your car when your inside display did not work? Well I did so for 80 miles…read more This is when your brain with too much time tin idle goes wild or spin like a globe. I had already left Austin, TX and by the time I realized this was a real problem, I was half way to San Antonio, TX. The closest location was Selma, TX. After stopping at 2 locations at the Audi complex I finally reached service. This compound is crazy large. After asserting my issue was fixed, I turned my car on and you guessed it...still black screen. So back into service my car goes. Then I was told I was going to be scheduled with a technologist, which I thought was already happening. At this juncture, i was told it would be 5 more minutes. Then a service advisor told me it would be another 20 minutes. So, jetted out the Audi North park service department. Sigh.

After getting several quotes from places and not being able to pin point what repair would fix my…read moreissue happy to come here and have peace of mind

I went there for an oil changed. I drop My car waited in the…read morewaiting area. The service sent me a video message to show me exactly what is going on with my car. I highly recommend this dealer. They took good care of me and the car. Without hesitation I will come back. I frequently receive coupons at home.

A few days ago, I went to buy a car--a beautiful red Ford EcoSport. I called a few times beforehand…read moreand on the day of to confirm details. When I arrived, I was greeted by Clint, who was professional and patient throughout. I'm not very car-savvy, but Clint was extremely helpful, guiding my mom and me on a test drive around the neighborhood. The whole process was smooth, and I felt confident in my decision. I've already recommended this place to my coworkers, and they're excited to check it out too! Remember to ask for Clint!

Today could have been an exceptionally frustrating day BUT luckily our first stop to look at a…read morenew/used vehicle was to Northeast Motor Company. Clint is a stand up guy with a no BS style of selling! He was up front and didn't waste any time with the purchase of our new vehicle. We got a fantastic deal and handled everything in about an hour! We are so so happy with our new truck and the experience was A+! Save yourself time and money by shopping with this team. What a great way to start the new year-- we can't thank you enough Clint!

Crap. If I could give negative stars I would. Took my truck here for a second opinion on a lifter…read morenoise. Said the transmission was shot and caused my engine to fail. Paid $6700 for a whole new engine, transmission, and transfer case. Took over a week to do. Got it back, drove it for under a week and started running rough. Check engine light came on and was running in safe mode. Wouldn't go over 25 mph. Took it back 3 times and he said couldn't get it to run funny. So he gave it back to me. Did that 3 times. Last time he told me I should take it to the dealer to see about a computer. All the 5 stars are from friends or family. Not real. Don't take your car here. This guy is a car salesman, not a mechanic.

Took my car to Kenny at vampire. It was leaking oil, he kept my car most of the day and then called…read moreand let me know that there were multiple leaks. He told me that I should use a product that I can pick up at an automotive store and that would sort out the problem. He then told me I didn't owe him a thing. So refreshing to find a genuine good guy in this world. He could easily have taken my money and done expensive repairs. If you are looking for a good place to get your car fixed go to vampire. Get an honest opinion and not someone trying to take as much of your money as they possibly can. CUSTOMER FOR LIFE!!!

Great speedy service from Troy for a recall on my girls vehicle. They also had a shuttle to get me…read morehome which was nice as well!

Got my car serviced today and it was one of the beast dealership experiences I have had. The phone…read morecall to schedule service was a breeze and the lady on the phone made it super quick and easy. When we arrived the techs were also very kind and they fixed my car in less than an hour! Loved this.

Extremely Disappointed - Escalation Ignored…read more I had a very disappointing experience with Audi North Park, specifically with upper management. My 2025 Audi Q6 e-tron, with only about 700 miles on it, turned out to be a lemon--which is shocking for a brand-new luxury vehicle. What made the situation far worse was the complete lack of response from the General Manager. I sent multiple emails attempting to resolve the issue professionally and never received a single reply. Being ignored at that level, especially with a vehicle this new, is unacceptable. Because of the dealership's failure to engage, I was forced to hire a lawyer just to move the process forward. That should never be necessary for a customer seeking a fair and reasonable resolution. I expected far better from a luxury brand dealership. InAudi North Parkis willing to address this situation responsibly, I am open to communication, but my experience so far has been deeply disappointing. This experience has significantly impacted my trust in the dealership and the brand.