DO NOT take any jewelry of worth to this establishment. I broke a tip of my prong and he did not…read moreeven match what was there. Teeny little tip that may or may not hold. Also, wore the rhodium of completely and didn't even redip it before he gave it to me. Very poor workmanship. Follow up 1 day later. There was a sharp nick in the gold under where he added the tip. Now the diamond above that is gone. Again, this is the worst place you can take your jewelry to.

Great service when I took my watch in for a battery. They had it in stock and installed it and I…read morewas on my way. I also had to have a repair (re-link) to my watch and they did it at no charge. I would recommend this store and the professionals that work there.

I cannot recommend this jewelery store enough!! They always take the best care of us from my…read morebeautiful engagement ring and wedding band to fixing an antique ring from my great great grandmother, you cannot beat the service at Sam's.

I had never been in a pawn shop, but one day my girlfriend and I decided to see what it was all…read moreabout. Now this was around 2002, so I don't know if the same people work there or not. But I talked them into letting me go through a box of gold, white and yellow, that they were just going to get rid of. I ended up buying 2 little bands, very nice, just what I was looking for. And they only charged $10 a piece for them. I felt like I got a good deal and I have always wanted to go back, just never had the chance, or extra money since then. (I still wear them, almost daily) I'm thinking about taking in a few rings I don't wear anymore, just to see how much they would give me for them. (I am worried that they will disappoint me, but what the heck, wouldn't hurt to try, right?)

Came here to get a couple of my watches sized. Very affordable watch repair. She charged $5 per…read morewatch to take off a couple links. The attendant was very friendly and very prompt, she does the watch repair in front of you. Will definitely return for more of my jewelry repair needs.

So I went in to see how much it would cost for me to get my ring fixed because I popped a…read morediamond..it is one of the tinier diamonds in my ring but it was bugging me so I wanted to get it fixed..he said it would cost 45 bucks so I said..lemme think about it..well he then said for another 50 he'd re-dip my ring and polish and clean it so it looks brand new..and if I wanted the wedding band done too so one doesn't look better than the other he would do everything for 100 bucks..i said that sounds awesome I'll come back tomorrow and get it done..well I couldn't wait 5 minutes later I walked back in and said okay I'll just get it done now cuz knowing myself I'll get busy or forget or talk myself out of it..one hour later I picked up my pretty ring and oh my goodness sweet lord in heaven..it sparkled so bright my eyes hurt!! I don't think it looked this good when I first got it!!..they sure do have a way with jewelry here..they are fair, quick and precise. .i love this place will definitely be back!!

My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

I went in last Saturday to have a stone re-set into my earring. Paul wasn't in, but Terry was there…read moreand was a huge help! He was very personable and was able to fix my earring in no time at all! I had a great experience and I would recommend the business to anyone with jewelry needs!

I've been using them for years for repairs and sizing. No matter what the item it is always done…read morewell and for a reasonable price.

Went in for an Engagement Ring, very pushy staff from the beginning. One of the sale guys was…read morepushing for me to buy my girlfriend a pair of earrings, along with the ring, I said I'll take a look. As he walked away toward another staff member I hear him say " and that's how you do that" with the other female staff member saying " wow! I'll have to take notes from you". If I wasn't on a time crunch I would've turned around and walked out of this store. Needless to say I'll never go back and shop here again. As I'm buying the ring, a different sales girl is pushing necklaces on me for Valentine's Day!! I said, let's get through Christmas first. Stay away from the Kent Kay Jewelers. Hope they enjoy their commission off of this sale, won't get anymore business from me.

They use "Account Assure", I bought into it for piece of mine and it's a literal nightmare! Was…read moreenrolled, got laid off from job, went to take advantage of their service that eliminate your balance after 15 days and they claimed I was never enrolled! I have mailed letter stating that I am enrolled, I catch them lying everytime I speak to them, never gets anywhere! They even admitted to messing up on their end/nothing I did and they still won't make it right! I've been trying to get this resolved for 2 months now! Don't buy from here! I wish I would have listened to reviews! Staff is rude, they never open on time on weekends, can't help with financing, "Account Assure" is trying to get out of paying out their services which they claim to offer! literally insurance fraud, looking into lawyers now. RUN! DO NOT BUY FROM HERE!!!!!!!!

Went in 1/31 with an insurance claim to replace my lost ring. I wanted to buy a ring online but the…read moresales representative would not allow it and pushed me to create a custom ring $1,200 over my insurance allowance. - I was incredibly uncomfortable so she provided a signed unconditional 30-day money back guarantee. - On 2/12 I found my ring and cancelled my order. I was told, though neither the ring or imaging had been complete, that I was meant to pay $1,007 for imaging I have not received. I immediately pulled in corporate. - 2/25, there is still a $5,140 balance on my account, the charge not cancelled though it's been 13 days. Also on 2/25, I was provided a screenshot of the $1,007 image I am being asked to pay for, it is poor quality image, an exact replica of the ring I wanted online, and provided 13 days after cancellation.

This company is really crooked, selling sub par jewlery for a very high price, especially Le Vien…read morejewlery which is the cheapest jewlery made.

Nick did a great job buying my silver coin collection worth about $20K…read more Since there were so many coins he recommended me leaving the collection with him over the weekend so he could inventory it. I went back into his shop on Monday and he explained what the coins were worth (at market rate). He was also very upfront and transparent on his fees (which ended up being around 10%). Everything seemed reasonable so I proceeded forward. He wrote me a check and kept the silver and the transaction was complete. It couldn't have been any easier. His shop was modern, clean and well organized. He was professional and polite through the entire process. In all a very positive experience and I recommend his service. Thank you Nick for making it easy and painless!

Nick was incredibly helpful and went above and beyond to give me the best value for my silver coins!read more