After I left the dealership for my bi-annual oil change/tire rotation they suggested I replace my rear brakes. I wasn't impressed by their estimate so I went across the street to Brake Check. Mind you this was a Saturday, sans an appointment, and they were able to get me in and out in an hour and at a fraction of the price of the dealership. Great customer service and at a great price, I will indeed be back in the future. read more

What a great experience. I was very pleased with the repair job. They really exceeded my expectations . I received excellent customer service. Cam was friendly, efficient and completely honest about what needed to be done. He showed me and explained the issue with each set of brake pads. He also explained what would get me by in the meantime as well as the optimal repair options. I watched Cam help customer after customer exactly the same. Truly excellent service!! read more

Brake Check - Smiling Cam! - Auto Repair Near Me - Austin, Texas

For the Brake Check at: 6015 South IH 35 Austin, TX 78744 United States I highly recommend that you who are reading this come to this location. A gentleman here who goes by Jay has helped me twice now and always goes above and beyond to do right by me which I have not seen at another repair shop before. The first time that I visited I had scheduled an oil change, but after they gave my car a free inspection it turned out that my car needed a little more which they walked me through with images to prove everything that they were talking about. Not only this, but because I was aware of how there can be price differences from different vendors, Jay talked over the reasons they intended to use each part and gave me the opportunity to choose lower tiers of parts if I wanted a better price. You can tell from people's energy if they mean you well, and this is certainly the case here. Jay is a stand up guy who really is just trying to help people. So if you're on the fence because of some bad reviews, don't let the potential bad day that those people were having ruin this place for you. Give it a shot, and ask for Jay. read more

Brake Check - This is Jay! And my car he fixed up. - Auto Repair Near Me - Austin, Texas

So sad how I would always go here for brakes, oil changes etc. NOT ANYMORE, I had gotten new brakes & rotors not even 2 months ago but by the second week after getting them new they were squealing HORRIBLE. We had called and told them about it so we went back and all they did was re-greased it. And said "they look fine " then not even 1 day later they squeaking AGAIN. Went back a third time & they put brand new brakes & rotors day. WHY AFTER 2 DAYS THEY DO THE SAME EXACT NOISE BUT LOUDER. I was fed up so I ended up taking it to a different mechanic and showed me all these pics & gave me different better brakes & rotors & they been running like smooth. Went to brake check with the parts they put on to show them how terrible they were after getting them done TWICE in 2 months. They couldn't give me a refund or ANYTHING. Saying "we can't do anything cause you went to a different mechanic, should have came back here for us to do it again." And why should I ?!!!! This was unacceptable. never going back . read more

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This is for the location right of south I-35 by the Porsche dealership. Took my Jag in to check the alignment. Miguel helped explain everything to me on what was needed and gave me some different options to think over. I was trying to pinpoint why I was chewing through my front tires and he did a free alignment check to see what the calibration was at, and sure enough the alignment was off. We came up with a game plan to get new tires mounted and balanced first then to bring it in for their alignment service...if the vibrations were still happening he pointed out some worn weak points in my suspension that could possibly be contributing to the vibrations in the front axle and certain speeds. Miguel was a true professional and carried himself with integrity, honesty, and transparency which is all you can ask for from any mechanic. Give that guy a promotion and a raise! They are lucky to have him as an employee, I'll be sure to recommend all my car buddies for basic alignment/suspension work to this specific shop. The employees make the culture and the brand what it is, not the other way around. They've got good people working here, especially Miguel. Thanks again for all the help Miguel, hopefully we can dial in my vehicle where it's safe before this big car cruise up at Lime creek rd. read more

Friendly and fast service. The prices aren't too bad for paying someone to do them. I'll come back every time.

I had a really good experience here. The master brake cylinder was going out on a very old car I own and it was not safe to drive. They were friendly, professional, and called/texted me with updates and the price and always kept me in the loop. They were honest and that is something I really appreciate. I will be returning to this location to get the brakes fixed on my other car. read more

Every time i go to break check and get my car serviced it's always an amazing service, especially when Cam is taking care of you. Shout out to him for being an amazing mechanic every time I visit. read more

They lost my lug lock key. Put the wrong one in the car and I didn't know it until I got a flat months later and couldn't take the tire off. Also they did my brakes. The back right passenger tire, only 3 of the 4 brake pad nuts were tightened. When I finally took the wheel off after breaking the lock I saw one not tightened, hand tightened only. They were nice though. Everyone was pleasant to talk to and work with. read more

There aren't many good reviews online while all of you are trying to decide if you should come to Brake Check. I would 100% highly recommend them and their services! Their prices were very reasonable, and I could head back to the shop with a supervised technician so that they could explain all the details of my car, how the safety systems connected to the brakes work, and how it operates, which was impossible at Midas. Alan gave me sufficient information and gave me a rough draft of prices of what services they would charge and if I wanted to decide to complete the work. All Alan said was that I needed a simple brake flush, and there I was on my way in no time. Do your brake services at them, and you will be reasonably happy with their prices. read more

These guys are so nice they let you know what wrong with your truck when I saw them take off all my tires off I was like WOW let look at your brakes it just blow me away I was so happy :) to look at my brakes and we Hadn't even gotten started fixing it. Overall they did a great job I will be coming back read more

I take all four of the vehicles to Brake Check. Our female supervisor brought in the vehicle stating "this vehicle needs brakes all around!" To which the attendant said "sure". My husband had to remind him that he needed to inspect the vehicle, ie test drive the car, check the fluids, check how all the brakes work... The attendant said oh no it does not need brakes all around we just need to do something to the back-$30 later and a resurfacing of the back rotors. (I thought this was not done any longer?) No problem! Even new brakes surrounding the vehicle would be fine. Little did we know he did not inspect the car like they said they would this includes driving the vehicle and stopping it! In fact from the vehicle was involved in a an accident which totaled the car because the brakes failed! This was 12 days after we had the vehicle serviced at brake check. The vehicle had no brake fluid left after the accident... As a mechanics granddaughter I know you can tell if a car is leaking brake fluid, and you can tell if a component is beginning to fail by how it stops. The company has since said this is not their fault so alas I will tell everyone not to return to this location or any brake check for that matter. They aren't a safe company to work with! This was a case of pure sexism because the attendant ignored our female supervisor entirely! read more

I always go to this location (#415). because of the great customer service, but I've been to other locations with great service as well. As always, Juan was very helpful and provided a positive experience. I went to get my oil changed and my alignment taken care of. He saw me cringe at the bill since I didn't expect to pay for additional services at the time and I thought I was on my free oil change. I got the additional services since I make sure I invest in my car with full commitment. Juan helped my find the currently available coupons and saved my almost $80 by the end of my service visit. read more

For my review, it pertains to their alignment as that's the service I visited to have addressed. To that service line, I had an excellent experience! I worked with Ryan and his coworker. I wasn't able to get there until within their last hour of operation. He was super helpful and didn't hesitate for a second to accept my vehicle for alignment. He drove it straight on the rack, and was even open to explaining the service to me and what the process looks like. That was a huge plus for me, as I nerd out on this type of stuff. Ha! Oddly enough, I have never witnessed an alignment before. Straightforward process, and completed super quick! (Albeit my vehicle was an easier job, with only one corner in need of adjustment). I didn't have an experience with brakes or oil, but I can definitely recommend them for alignment with zero reservation! Thank you, Ryan. I'll be back (just hopefully not soon...haha). read more

Stay away from this place. Brought my vehicle in for new brakes. They squeaked afterward. Fine. Brought it back. Left. Squeaked even worse, only one of the brakes though. Bring it back again. Now my struts are leaking and I need new rotors. Why was that not mentioned the first time? I was told my rotors were fine for a few thousand more miles. They want $1000 for 2 struts. When each one is under $200 I'm unclear where that figure comes from. Pump the brakes, guys read more

Do NOT go here....they will charge you for work that they didn't do. Juan assisted us and he is unethical. He will tell you what you want to hear and NOT follow up with his word. He gave us a whole list of items that he suggested to be done to the car and he was just trying to rack up the cost and have us pay for things the car didn't need. He still owes us $220 back for items he didn't even do. It's been a month and we still have not received a refund. They will take advantage of you. We turned this shop into the Credit card company to take further actions. This location should be shut down and they are unethical. read more

I was completely impressed with this shop! Very friendly staff. I worked with Juan Forero and service couldn't have been better. I had an alignment done and my car inspected after a small accident. They were honest and didn't try to sell me anything I didn't need. Juan sat down next to me at the end and went step by step through the repair until I understood how everything works. What a relief that I found this place!! Oh, alignment was $64.99 and a lifetime is only $129.99. I'm moving to California but if you are from Texas, jump on that deal!! read more

Brake Check - Waiting room - Auto Repair Near Me - Austin, Texas

Unprofessional. Won't waste my time there again. Either follow the posted hours on your door or don't have set hours. Or stay out of the customer service business. read more

I had an awesome, easy experience over the weekend getting my brakes fixed. My brakes had almost gone completely out, to the point where I needed to get my rotors and calipers replaced, and I had stalled in getting them fixed. My mother was in my home town about 2 hours away and called when your location opened and she played the middle man between me and the manager James & the mechanic Sam (he said "Mexican" Sam, not sure if there are 2 Sam's) to see if they could schedule me in to get them fixed. My mother is a very thorough woman, and was stressing about not being in town with me to get my car looked at and being here with me. Sam handled the situation so well and kept my mother calm over the phone, explained everything to her as many times as she needed, made her an appointment and also answered all her questions, and told her he would call her to keep her in the loop, (which was nice for me, haha) leaving her more at ease then she usually would be in a situation like this. Once I arrived there, Sam and James introduced themselves and got my car right in to be looked at. What I loved about this service was that the men (including the few mechanics also working) were SO nice and relaxed, Sam was immediately engaging, talkative, and friendly to me upon arrival, he came off with a fun personality; - James took me out to my car and allowed me to record his explanation of what needed to be done to my car to send to my mom, and also to educate me. I appreciated he took the time to go into the detail and teach me, and I learned what had caused my brakes to go bad, - he seems extremely knowledgeable and knew what he was doing. I definitely feel safer and have less anxiety in my car now, and most of all because in the time I spent talking to Sam and James I got the feeling that they would do a good job; they knew what they were doing, and so trusting them with the responsibility of keeping my car safe to drive was very easy for me. They even allowed my mom to use a 10% coupon/discount to help us out, and they also had my car done in 3 hours - which we thought was going to take overnight. All we have is a Walmart in my home town, so we have always gone there to get my oil changed, tires rotated, etc. Walmart is cool or whatever, but there and at the 290 location there usually is no one at the desk, they take forever, and they are very short with you. Even when waiting inside the lobby there was always someone at the counter, they got people's cars in from what I saw quickly from when they walked in, and ultimately the interactions were positive, so I did not mind waiting. I will definitely be coming back as a permanent customer and have decided to just start making a little bit of the longer drive to this location for my car needs instead of Walmart, and it's simply because of the outstanding customer service, the friendliness, & my comfort in the fact that these employees come off SO knowledgeable and really want to help, they seemed to enjoy being at work. I will be coming back in the next few weeks for an oil change, and am looking forward to running into these two awesome friendly people again. Thank you so much for all your help, I never have left a review before, but this was worth documenting. I would/will definitely recommend anyone to come here, & even with the traffic construction off 35, the service you get at this Brake Check location in my experience is worth it. read more

do. not go here!!!! they will mess up your car and tell u its your fault!!!!! stay away!!! stay away if you value ur life, car, and car know hows!!! literally the worst place ever idk how they are still around!!! read more

I got right in, quick service. My only complaint is they don't do state inspections. Every automotive shop should be doing them.

Juan was the name of the employee who assisted me when I came to get my brakes fixed. He was very helpful, nice, and professional. He got everything done pretty fast, I didn't even have to wait long. Was also able to help reduce the amount in the end. We need more people like Juan that take their time to kindly help their customers!! (: read more

I recently got an oil change, and noticed later in the day a mess of oil on the fender. I'd recommend checking for such a mess on your car before you leave the store. read more

Brake Check - Oil mess on fender. :-( - Auto Repair Near Me - Austin, Texas

I have been to Brake Check before and had no issues in the past. I scheduled an appointment to bring my truck in to have the rear drums adjusted (installed by Brake Check just a number of months earlier) as they squealed really bad in the morning or when the vehicle was cold. After the tech ran their inspection, they suggested turning the drums and front rotors as good maintenance. I said "sure go right ahead", 2 hours later, Juan comes out and tells me I have "no pedal"...meaning no sufficient pedal pressure to stop the vehicle. He recommends they inspect the rear drums and possible bleed the rear to see if pressure comes back. I said "sure" and thanked him for the update. I felt a little uneasy but I understand drum brakes can be finicky. 20 minutes pass and Juan comes back out and states there was no change. At this point, I am starting to get concerned as my truck braked just fine, I just wanted the squeal to go away and no I have no brakes! Juan recommends they power bleed the system and see if that will help...at no charge. "ok" I tell him. another hour or so later, the truck "kinda" has brakes. The tech went and took it on a test drive and came back and didn't say a word about it, just plopped the keys on the counter. Juan says, "we got them better than they were, but you will want the dealer to look at them". The reason he said this was because earlier in our conversation, he mentioned that the brake fluid looked really bad. I had told him that the dealership nearby changed the brake fluid less than a year ago and I've had no issues. Anyway, I took the truck and immediately felt low brake pressure. I knew this wasn't right. How could they let me leave like this? I live less than 5 miles from the shop, so I limped home and immediately call the dealer for an appointment. I did not trust this location to diagnose or repair the truck. After about 1 hour at the dealer, the truck was fixed. Brake Check introduced air into the system which led to a soft pedal. $180 bill (on top of what Brake Check charged me for their "service"). For those of you reading this, be mindful when choosing. I trusted this shop to eliminate a simple rear squeal and ended up having to pay another shop to fix their mistake. When confronted about this, Juan offered no assistance. This is why I am posting my experience. I understand auto repair shops get unwarranted bad raps from customers. its the nature of the industry they chose to operate in. What is not ok is when they do not own up to it or choose to make you the consumer feel guilty about it. Stay safe out there friends. read more

Took my truck in today 10/10/18 at around 5:20ish. My front brakes on my truck were grinding metal to metal and I asked the mgr if he would take a look at it he refused because he said by time he got it on the rack and the wheels off it would be 6:00pm. Whatever happened to We'll stay late to get the job done? Should be,We WON't stay late to get the job done. Also, told him If I get into an accident it'll be YOUR fault because you refused to look at my brakes. read more

I have spent two days here. The first was supposed to be 20-30 minutes, and it took over an hour. Then they tried to tell me I couldn't have my car back because it needed the work done today. Bullocks. That was Josh. Buzzed hair and glasses. I do need the work done, so I called a couple of places today. I was able to talk this one down the most, and saved over $100 off the original So, I came in, and was told it wouldn't take too long. So my husband and I decided to wait. Four and a half hours later, we were told it would still be another hour and a half. Probably would have been a quick job if anyone was actually at the car for more than two seconds at a time. They all huddle behind a section of brick wall that hides them from view, where they're grouped around a computer. There's nothing nearby, no one stays in the waiting room (Chance, who seems to be the receptionist who is constantly dipping, is the one controlling the mouse on the computer in the back), and they NEVER check on you or give you updates. There is no coffee in the pot, and even if there were, the creamer is empty, and a crusty box of brown sugar (seriously?!) lies open on the little counter. Gross. I should have just paid the extra money and gotten it done at CarMax. At least the coffee is fresh there and they offer you a shuttle to anywhere in a five mile radius and will then pick you back up when your car is ready. quote. *Update!* Nearly three weeks later, my brakes still sound like I'm killing a litter of kittens. And my ABS and brake lights are still on. Have been since day one. I got a feedback call, and when I told the woman about my experience, she said a Mr. Lozcano or something similar who was the regional manager would call me immediately. Nothing yet, and it's been three weeks. These people are a bunch of lazy, lying scumbags. read more

I brought my 2007 Honda CR-V here with a busted CV axle. They replaced it within 24 hours for around $360. Two weeks later the axle failed in the middle of an intersection nearly causing a terrible accident for my mother who was driving. Two guys jumped out and helped her push it out of the intersection and we had to get it towed and get the new axle replaced. I called because they claim they have a lifetime warranty on parts and they apologized and promised my money would be refunded, asking me to bring the old axle and receipts by the location. I complied and brought by in late November. It's now mid-January and nobody will return my calls or assist me with this refund... I will continue to call the corporate office and better business bureau until this is resolved. read more

Brake Check - Busted CV axle - Auto Repair Near Me - Austin, Texas

These people are THIEVES. They charged me 400 for a brake job and my breaks are worse than ever. when I called about it they were trying to sell me that something else was wrong and it would cost a certain amount to fix so I took it to somewhere else and the people were shocked at what wasn't done and how bad the squeal of the brakes were. it cost me 270 to get everything they did to be undone. I will never ever ever go back. read more

Don't get fooled by the good reviews, despite the 10% discount for making an appointment, there's absolutely nothing good to say about this place. The brakes I got squeeled all the way to Denver. Then drove back and went to another mechanic in austin. They felt damp and squeeled every single time I pressed, it got embarrassing. The mechanic at another place mentioned that I must have the cheapest brake pads possible installed. Got them replaced elsewhere and no more noise. What a waste of money. Don't come here. Staff is nice, but honestly the product sucks. read more

Overall: not happy because i believe the pricing is deceptive and I was bait and switched on the final bill The Good: Mechanic Josh is friendly, knowledgeable, and informative and I felt like my vehicle was in good hands. I like the fact that they will let you in the bay area if you are interested in learning about your vehicle, asking questions, etc. I've test drove my vehicle for 3 days now and it drives great. The Bad: My main beef is not so much the high pricing, but because the manager made me a quote and then went back and changed it using some kind of smoke and mirrors sales tactic. I went in last week to get some work done on my front suspension- a strut, ball joints, tie rod ends, and a lower control arm. I had done most of the right side myself already but the cold weather was making the job no fun so I decided to take it in. The "list price" I was quoted was high, around $1,500 and some change. I was not given any kind of printout, just showed a computer screen with some per job pricing, parts and labor not itemized. The manager Brian said there was a 7 hour discount for getting all of the work done being that there was so much overlap, which I pointed out having just done the work myself. Of course I wanted it all done as I had told them up front exactly what I wanted done when I first pulled up. He said their labor was 75 an hour so quick mental math tells me that's about $500 off. Somehow the final bill came out to $1400 which did not seem to add up. Brian had manually gone into the system and adjusted the labor for each job, but clearly these adjustments could not have totaled 7 hours. I challenged this but was told this was the best price that could be offered for this service. I was really confused by this, wondering if the tax or the alignment or something else was throwing the total off, but since they don't show you any breakdown of parts and labor it was really difficult to decipher how they came up with this and I had no printed quote to compare. I was in a rush so I begrudgingly agreed to pay but I feel this was handled pretty unfairly. read more

Let's just say Jamie knows how to run a good business. My brakes were more than worn in the rear and he helped me save as much money as possible while still repairing everything I needed to. They took my car in a timely manner (I made an appointment) and even gave me the 20% labor discount from online appointment setting. I went home while they repaired my car. They called with any other charges they were recommending for me and I really appreciated that. I knew exactly how much I owed when I walked in, and what else I needed to do to get my car in perfect running condition. I visited this place when it first opened with a car I used to own, and they were great then as well. I appreciate the consistent service I've received and will definitely go back to them. read more

The price is reasonable with their oil change deal. I am on change 2 today - 4th one will be free. However, they gave me my car back with the steering wheel cover absolutely filthy. Yes, they did their best to clean it after I went back in and pointed it out... But I expect my car to be in the same or better condition when I get it back. It really isnt hard to throw a plastic bag over the wheel or whatever you need to do to not ruin the interior of a customer car. So yea theyll change your oil at a good price but be sure to check for anything messy read more

This place saved my Thanksgiving trip!!! If I could give these guys 10 stars I would! A huge shout out to Izzy for helping me when the man at the oil change place tried to take advantage of me. The man told me there was a lot wrong with my car, my brakes were bad, my battery was bad, and I was going to get stranded if I didn't let him fix it up and spend $400. Izzy helped me figure out that my car was in great shape and there was nothing wrong. On top of helping reassure me that I would be fine on my trip, he didn't charge me at all for checking these things out. (He even checked my battery). Thank you so so much Izzy! You saved my thanksgiving this year!! read more

I definitely would recommend this place. Mando, the store manager, as well as the rest of the employees are great. They really helped me out with getting me the best deal possible and did a great job. The main worry people have is whether a mechanic/brake place is being honest. I can attest to them being the most honest place. When my friend was getting their brakes done at a competitor, I even called Mando and asked him about what they were doing and if they were giving my friend a good price for the work. He double checked and told me that they totally were and let me know the right questions to ask. I wanted to bring my friends business over to him, but he even went as far as to tell me the hassle of getting it out of the garage may not be worth it because it was a very fair price (and my friend was in a rush), but would love my business next time. I am going there to get some work done soon, and my friend was so impressed with how honest he was---that she is going there from now on. So in 6 months when she needs the full work done to her brakes---BrakeCheck on I35 South Austin is where she said she is definitely going. She even mentioned that she felt as a woman and being scared of being ripped off in these particular kinds of situations (not that as men we don't too, because i feel the same way)---she felt more comfortable knowing she could go somewhere where they wouldn't take advantage of her. Definitely recommend Brakecheck! Ask for Mando! read more

I will never see Brake Check the same again! !!!!! NO I will Not refer No one not even my enemy. Check, 1802 Kenny Fort Trail, Round Rock TX Jason asured me that they will do the job right to trust him of course had to pay for NEW drums, rear brakes shoes Warranty fee, Rear brakes shoes hardware had to pay $$$$$$$ But on Friday my brakes were smoking and locking up again. read more

Juan and his team have done an awesome job for the last 3 years and I will continue to come back.. I highly recommend this shop . I would give them more stars if I could read more

I brought a Subaru Outback here to get brakes, shocks, boots and a bearing replaced. They did such a great job the car felt brand new! Ran a lot quieter and ended up getting a deal on parts and labor. A week later I decided to get some work done on my Ford van and they provided the same high quality service. I really enjoyed working with Gerald and Juan but the entire staff was good. They worked with my schedule, were very attendant when I arrived and always gave me a head's up on changes as they arose. read more

BEWARE! My experience with Brake Check was not only an example of the worst customer service I have ever experienced, but they actually caused DAMAGE and refused to pay for it, instead filing a claim with MY insurance company. Sounds unbelievable I know, but it is true. I would warn everyone to think twice before taking your vehicle here. I took my complaints all the way to the "Director of People and Culture" at Brake Check who was rude and dismissive of my situation, suggesting that I might be making the whole thing up. If I could give them zero stars I would, absolutely HORRIBLE experience. read more

The gentleman in charge was very knowledgeable and respectful. Unlike one of his mechanics (The one with the Injured Eye) was extremely RUDE to me!.. while I was addressing his Boss and gentleman in charge, he sat behind me stating rude, disrespectful comments while trying to speak over his boss's voice whom was addressing me at the same time. Address your customers with proper respect for future reference, this is unacceptable!. read more

I drive my 2005 civic a lot, one day I noticed that I was feeling the bumps on the road a little more than usual . I brought it in to the South Austin location on I-35, they said my front struts were out, they did the job and I got it back the next day. When I picked it up and I was driving I began to hear a faint noise, I took it back and I thought it could of been a ball bearing that was wearing down, I left the car with them again to check. but when I came back the was all set, not only does the car drive fantastically, the noise is also gone. The thing is that they could of easily said yeah it's the bearing and got me for a couple of hundred bucks and I would of been none the wiser. Juan the Manager of this location was very forthcoming throughout the whole process and saved me money on a part that my car didn't need. I would highly recommend read more