I scheduled a 9:00 am appointment for tire installation, alignment, and a battery diagnostic. During the online booking process, I clearly indicated in the notes section that I had already purchased new tires and was seeking installation and alignment services. Upon arrival, the front desk representative acknowledged that a note was present but admitted he had not read it. As I began to explain my needs (also needing an oil change, steering and transmission fluid service, I was abruptly interrupted as soon as I mentioned bringing my own tires. I was informed that it is company policy not to install parts purchased outside the shop, despite the fact that my tires were brand new with the stickers still on them. When I inquired why I had not received any follow-up communication--such as an email or phone call--regarding this policy, I was simply offered an apology. This experience was both disappointing and frustrating, particularly because I had been referred to your shop by a close friend. I expected a higher standard of customer service and better communication regarding policies that directly impact appointments. read more

they accidentally overcharged me. took 3months for them to send a check. They sent me a 10 dollar break check gift card with the check for the for the inconvenience. What a slap in the face. I've Life time banned them. Also did you know you can do a charge back up to 6 months with your bank and they refund you everything. read more

I highly recommend Brake Check.. great service, great customer service as well. Location on Fredericksburg rd. Manager and employees go the xtra mile. The did some work on my brakes. I am extremely pleased with them. Manager Barry made sure job was completed very professional . Very trustworthy and professional.. Thank you! Rose A.K. read more

I like to do my oil changes here theyre usually pretty inexpensive and they have a lot of deals. Every time I come theyre really nice and make conversation. I like that I also don't have to drive in myself since I'm not the best driver I usually end up messing that up in other places. read more

Let me start by saying that John R. is an absolute disgrace of a manager. He and his crew at Brake Check are nothing but incompetent hacks who will destroy your vehicle and then refuse to take any responsibility for the damage they cause. I brought my car in for a simple alignment, and these clowns managed to snap my outer tie rod. (My car is from the north so there's a little rust but if it was not able to be worked on I should've been refused service from the get go.) Instead of owning up to their mistake, they left my car immobilized, then had the audacity to jury-rig it with chicken wire and basically told me to get lost, like it was somehow my problem now. No apology, no offer to fix what they broke just total negligence and zero accountability. If you value your car, your time, and your sanity, do NOT take your vehicle to Brake Check, especially not the one managed by John R. If something goes wrong this coward won't lift a finger to make it right. P.S John told me I need a whole new rack and pinion and I towed it down the street after and got it fixed for $150. What an utter clown and con artist! read more

Brake Check - My tie rod they broke. - Auto Repair Near Me - San Antonio, Texas

Joathan and Rudy helped me out and did a great job and where very friendly with helping me out.

Got new brakes a few months ago, worst brakes I have ever seen. They don't sell a quality product, I took the car back and they said everything was fine. They told me they could sell me some premium brakes for $170 more. The amount of dust their brakes create is alarming, you will have to clean your wheels every 3 days. Don't waste your money using this company. read more

Avoid the Brake Check on Marbach. This is by far the worst experience I've ever had! I was there for a wheel stud and lug nut replacement and drove out with only 3 wheel studs and lug nuts out five and a quote of over $1,000. Jawad, the manager, provided shockingly poor customer service. He recommended an unnecessary repair, then let me drive off in unsafe conditions that they caused by removing two wheel studs and lug nuts that were supposed to be replaced. They performed no proper analysis before jumping into the work. Experts? I seriously doubt it. It seems they had no idea what removing these parts would do to the safety of my vehicle or thought they would corner me into paying out for the excessive quote. This experience was unacceptable "We do it right"; far from it!!! Avoid this place at all costs if you value honest, reliable service! read more

My husband and I got a screw in our tire right before needing to drive back to DFW. We were able to be seen quickly and because there were no other cars, our tire was patched within 20 minutes! Employees were professional and kind, sympathetic to our situation, and explained the process well. If I ever need service in San Antonio again, I'd go back here! read more

Initially I was excited to work as an Executive Assistant to the CEO of Brake Check. I thought it was a great opportunity for me to learn more about business operations, marketing, planning and more. During my interview I made it clear that I had not had any experience in this field or as an assistant but was willing and happy to learn how to do so. After nearly 10 years in the mortgage industry and running a team, I felt confident I could do this. Once I was on board, I could tell the CEO was not a fan of me, despite my best efforts he was constantly belittling me with his mannerisms and in the way he spoke to me. Instead of taking the time to teach me things David Peveto made it clear that he was not interested in teaching me anything and he expected me to know it. God forbid I asked a question. There were days where I felt okay about my job and days where I thought I would be getting fired, you never know what you got when he walked through the door and the leadership makes it clear when "he is in a mood" I even asked for feedback on how I was doing, and he did not have a single positive thing to say, instead he criticized me and pointed out a single instance where I did not fully understand his request. This job was emotionally and mentally draining-I have text message after text message telling my friends how I felt. I cried in the bathroom multiple times, on my drives there and drives home and yet I still continued to show up because I wanted this to work. I have never in my life been treated worse by an employer. I asked him about the company, and he mentioned that 2 seats rotate there-the Executive Assistant seat and the HR seat...and I can see why. The day I was fired David texted me saying that he was doing my job, I called him to get clarification on the task he assigned me, and he proceeded to cuss me out. Telling me that I am not "fucking listening to him" that I am "not fucking listening at all" and that I am not "fucking getting it" multiple times then proceeded to let me go and hang up on me the week before Thanksgiving. CEO or not this is completely unacceptable, and I truly hope no one ever has to deal with this. As a company you are to inspire, equip and empower your people. You inspire your people by getting to know them, figure out what moves them. You equip your people through training, leadership, and mentorship. Once your people have been inspired and equipped, they are then empowered. This is how you build a company. Also-the mission statement isn't even a mission statement. It is literally a statement that fills ego. read more

Great service, called to make an appointment was fast and easy, they kept me informed and did what they said.

Went in for a routine maintenance oil change. I had a coupon and wanted to save money so I came here. My vehicle never had any oil issues prior to me coming. Never leaked oil, nothing. Oil change was done and I started noticing oil spots in my driveway a couple days later. I took my vehicle back up there, they raised it up and showed me where it was leaking. They stated that I needed to replace the oil pan gasket and my car was also leaking from a hose up above the gasket. They stated my gasket needed to be replaced. This wasn't an issue before I got my oil change. I'm certain they put my gasket on too tight, perhaps even stripping it. I have to pay for this gasket myself now. At 1st they weren't willing to do anything. They stated "Well it's not leaking alot of oil." It shouldn't be leaking NONE! I guess the service manager wasn't going to take responsibility until I insisted that something should be done. He stated that if I replace the gasket then they would replace the oil. This was poor customer service. I've now had the headache of running around town looking for this part and having to wait cause it needs to be special ordered. I will never return to this place again. I should have taken it to where I usually go, a real oil change place, not a place that specializes in something else and does rush jobs for oil changes. I repeat, my vehicle was never leaking oil until I took it here. I still have to take it back up there and I'm extremely leary on doing so because fear further problems will occur. read more

Brake Check - After oil change - Auto Repair Near Me - San Antonio, Texas

little pricey, but the service and techs were friendly, professional and it was a good experience. The manager showed me what they were seeing and why they felt certain services were necessary. I'm pretty know myself and agreed. price is the only reason not 5 star. read more

Will not be going anywhere else for an oil change ever again! The customer service was amazing, John was more than helpful and respectful! My car was done in 20 mins and have I mentioned they have the best deals I've ever seen?? 10/10 recommend! read more

I see why this place is a 3 star lmfao. Denied my needs for an alignment after being told I needed one by two different dealers (both locations couldn't offer alignments). This Brake check location even ran the damn diagnostic and it said I needed an alignment but they kept refusing. Also the dude kept trying to argue with me and wouldn't just let me leave lol stood in front of the door and all. If they didn't want to work on my car, they could've just told me instead of pretending to care and gaslight me into thinking I didn't need an alignment. Poor customer service and made me so uncomfortable read more

Chris and Jesse helped me out so much! Service was Great! RECOMMEND! Was informed about my car and out of there fast! read more

Brake Check - Auto Repair Near Me - San Antonio, Texas

This is the worst place I have ever been too! I asked for an alignment. This the 2nd time I had to go back and have them fix the alignment. Did brake check fix it , NO they did not! They were trying to tell me the camber bolts needed to be replaced, and the shocks were leaking. They were not leaking, my mechanic just installed the shocks! And the shocks may have been generously greased by my mechanic (which might appear they have a leak, but a good mechanic knows the difference). But shocks were not leaking. Besides any good mechanic knows that if the shocks fail or work. They have nothing to do with the alignment. I will never go back to brake check, never again. I would rather pay the more expensive prices at the dealer or find someone else. Hey brake check, arguing with your customers when you're wrong is not right; it is just rude. read more

Brought my car in, last oil change was in California by Galpin. These guys are great, helpful, professional and made me feel welcomed. I used synthetic oil and the price was not bad at all. The got it done quick and I was back on the road, I will keep bringing my car in this spot, it's not far from my new home. Big shout out to Joel for taking care of me and my baby(Ford Focus)! See y'all soon! read more

Brake Check - My Focus ST 2017 - Auto Repair Near Me - San Antonio, Texas

I am thoroughly impressed with their exceptional service and honesty. From the moment I walked in, I was greeted with a friendly smile and genuine professionalism. John and his team there at Brake Check, on San Pedro, took the time to thoroughly inspect my vehicle and provided a clear, detailed explanation of the necessary repairs. Unlike other shops I've visited, they didn't try to upsell me on unnecessary services. They were transparent about the costs and even showed me the worn-out parts that needed replacement with pictures and a convenient online quote that was texted to me. Straightforward service, and very nice people. I'll certainly go again for my future brake service here in a couple of months. read more

I called Brake Check at 11429 Tx-1604 Loop in San Antonio to set up an appointment for after mounting new tires at the nearby Discount Tire store. I was assured I could get the alignment I needed completed after my tires were mounted. I got there by 4:30 p.m. Staff was professional, efficient, and courteous. Erik, in particular, found a problem during scanning, diagnosed it, and fixed it. I recommend using Brake Check for your alignment needs. read more

Brought my vehicle in for preventative maintenance the vehicle drove fine brakes never squeak or had any problems. Just wanted to have my Jeep looked at . After putting replaced pads on , which my original pads were still had food amount of life on them . I still went ahead and did what they recommended and replaced the pads , drove home which is about 8miles down the road , thw wheels were completely smoking , looked like car was in fire , I immediately called them back only for them to state that it was normal, I them drive about 10 more miles around And still the pads were smoking went to UPS the people there said that my car is on fire I went to go look at the car it was just a pad smoking called brake check back again told him I was bringing the jeep back came back the same day three hours after the first original replacement they could not remove the pads , The pads and calipers were stuck to the rotors . Now they are asking me to do caliper Maintenance and repair the rotors , this place is not somewhere I would Confidently recommend anyone to bring their vehicles. Once again my vehicle drove fine the brakes were fine I just brought it in for preventative maintenance and for them to have the brakes looked/ replaced only for them to make the vehicle drive horrible and unsafe and then ask for more money to fix it . I work next-door at the Baptist hospital to this location brought my vehicle and thinking I could trust the place and that sucks that this had to happen. I only hope more people don't have situations as I have with this location. Cooperate is zero help , they wil do all they can to get out of responsibility,. I strongly and highly recommend it for your auto repair maintenance to go somewhere else other then Scamcheck check please do not come to these locations there are plenty of other good companies out there that don't have those kind Immoral reputation . These repair Mechanics people are not experienced enough. To get the job done . read more

I can't say enough about the job and exceptional service performed on my vehicle. It does have high end Brembos and service parts I'm sure aren't as easily available as more basic braking systems go. They had the brake pads and slapped em on in less than a couple hrs(which was amazing)an charged me the offer that was being promoted. I was expecting to pay $400 for brake pads and would've been left w/out my vehicle for prolly a weeks time if I took it to the dealer and they would've made up other things to charge me more for. I can't speak/type more highly about Jeremy. Great job Brake Check ! read more

I was real worried about being over sold on things that I really didn't want. I did a lot of research of brake jobs before I went so that I understood the lingo. Tucker really made this an A+ experience. When I pulled up to the location I was greeted in the parking lot. It was very surprising and really set the tone. I new right away I was gonna be taken well care of. When the car was taken apart the took me took me in the garage and proceeded to educate me on the job that was needed. He didn't know I had done my research but it was nice to know that they take the time to make sure you understand. He recommended the repairs but never pushed me in to doing more than I could. Tucker offered me a ride home so I wouldnt have to wait at the location. I'm going back next month to take care of the rest of the things needed. Thanks again Tucker and crew! read more

I had a major problem with my brakes one Saturday, these guys reassured me they could fix the problem, showed me everything, even offered discounts to make the final bill a little easier to accept. All said and done, they did great work, they were professional, best of all my 2004 Mustang runs and stops great! Thanks guys great work!!! read more

From the time I pulled up, until the time I left I had the best service I have ever had for auto services. Aaron went up and beyond with amazing customer service. He explained everything to me so I understood what was going on with my brakes. Speedy service and took care of all the issues I had with my car. They have a customer for life here and I will spread the word! Thank you guys! read more

Was pleased with the mechanics review of my issue with possible solutions and the actual work and reasonable prices. I would come back.

I brought my car in for brake and strut replacement on 20 December 2022. I was informed that the front and rear brakes as well as all four shocks needed replaced. I went ahead and asked for all the work to be done, minus the rear brakes. Fast forward to this week, I take my car to my mechanic to have the rest of my suspension work done, and they perform an inspection before ordering parts. They informed me that the cv axle sleeve was leaking. They suggested I go back to brake check and discuss the leak with them. I go talk to Choom, who had helped me on 20 December, and I explained the problem. They said that since they didn't replace the CV axles, that the leak was not their fault. however, in order to replace struts, you must extend the CV axle to access the strut. this or over extending the CV axle, could cause a leak. However brake check refused to even accept that this could potentially be an installation error on that part or at least look at the leak in person. They completely blew me off and the grease that is leaking out of the CV sleeve is fresh grease. So if it was leaking before, why did they not tell me it was leaking and offer service? This means it was a new leak and brake check completely blew me off rather than try to resolve the issue. No other work had been done since they had the car. After spending $1400 on front brakes and four struts, I expected better customer service. This will unfortunately be the last time I will ever use or recommend brake check. I hope management up higher in the chain will correct this issue. read more

Brake Check - Auto Repair Near Me - San Antonio, Texas

Absolutely awful experience. I've been using brake check for a while for all of my oil changes and I had worked my way up to a free oil change (buy 3 get 1 free). I go to the location after having had called and said my reward would be accommodated, all for them to say they no longer offer that reward. I paid full price for my oil change and THEN came to find my car in this condition (with grease staining on the seats and middle console). I confronted the manager who proceeded to act like my car was in that condition before the oil change. Worst experience. Never again would I recommend my family or patients to pay this establishment a visit. read more

Brake Check - Grease and oil staining on seat and middle console - Auto Repair Near Me - San Antonio, Texas

Here's an honest assessment. Went in on Thursday to schedule a brake repair. Guys seemed friendly upfront and appeared to give me an honest probability of what I would be looking at in regards to my brake problems. Arrived at my appointment on Saturday only to find no one at the front. After waiting several minutes they finally took my car in. Once everything was all said and done found the price to be a little extreme. I was charged $102 for labor And according to the invoice I had two new rotors that cost me $145 each. So there's an honest assessment unlike the ones that you will be reading. Maybe it would've cost me less somewhere else maybe not I do not know. Also when taking my credit card information, all my personal information he did on speakerphone of which I am glad that there was no one else in the room at the time, but a little uncomfortable with my drivers license and credit card information being out in the open like that. read more

WORST PLACE EVER TO REPLACE YOUR BRAKES!!!! My steering wheel was shaking and we went to this place for a brake inspection. After their poor inspection, they said that we have to replace both front disks, rotors, calipers and pads to solve the problem. I followed their recommendation and spent almost $900 to replace everything in the front. After less than 18 month, the steering wheel started shaking again and I went one more time to the shop and this time they said all 4 discs, all 4 calipers, the pads and the rotors were damaged. So they wanted to charge me $1,400, to solve the problem that was caused by their poor installation and because they only use cheap parts. They also told me that they can't do anything else because the warranty is only for 1 year. That's BS!!! You know why they give you 1 year warranty?? Because they know that nothing is going to happen in 1 year, but they are sure that something is going to be wrong in less than 2 years. That's why their warranty is so short!! There are a lot of others places that offer 2 years warranty in labor and disk or calipers (I learned that late). They don't do anything right, they just want to make you a regular customer and want you to spend money in your brakes every single year. This is so unfair! Don't waste your time!! You will thank me later!! read more

I took my Chrysler 200 in after having driven it from the east coast and knew my brake pads needed to be replaced, between the mi.age and knowing the last time I'd had them done I knew it was time. When I got there they did their inspection and explained the car needed the pads, resurfacing of the disc, brake fluid flush and some additional part replacements which I agreed and paid close to $580.00 for all 4 brakes to get replaced and fix any "recommended" issues . I picked up my car Friday after work, they had my car all day and when I drove it home (6 miles from location) the car was making a weird rattling noise and I thought it was because the brakes were new, I didn't drive my car all weekend as we are still practicing our shelter in place due to Covid, but on Monday am the noise was worse when I drove it to work and I knew something was wrong I called the shop and was told a manager would call me back, at noon I still had not heard back and I went to pick up a staff lunch and as I was driving back and I was making a turn and trying to slow down my brakes had no friction when I stopped basically my car kept rolling and I felt as if my car was not going to stop even with me stepping the pedal all the way down, I've never had or been able to put that much pressure on my brake peddle. It was and is a very scary feeling when your car dosent slow down or stop after applying brake pressure. I called the store back and John returned my call, when I told him what had happened he mentioned thier might be air stuck in the lines and asked I bring the car back which I did after work. I stayed on frontage road and drove slowly, upon arrival and inspection he came out and apologized because they had over -tightened a bolt and it broke on the caliper. He then proceed to say " I'm not sure how you made it here as you definitely should not drive it like this, it's very dangerous" as well as "you must have angels looking over you" All I could keep thinking after that was i could have been in a bad accident and seriously hurt and hurt someone else....and what I got was we are sorry and the part will need to be ordered from the dealership so the car needs to stay. So I now have no car, no idea for how long and an I'm sorry and can I get you an Uber....what in the world is wrong with this ? First let me say I appreciate the politeness from John, but now I have anger and fear set in at the thought of what may have happened had I been in an accident and saying I'm sorry and offering me an Uber ride home is unacceptable. I plan on taking my car elsewhere to have them check the work they did and make sure nothing is broken and that my brakes work. I'm not even had a GM call and try to make things right . read more

I was able to walk in and get same day brake service within two hours. Pricing seems pretty good (the dealer quoted me nearly 4x the price). They offer a la carte pricing. Brake pads were $69/ axle, rotors $30 each, brake fluid change is $59, caliper hardware was $31 per axle, etc. They do a free inspection first, explained what they recommend for service while showing me my vehicle and parts and let me decided what to do with no pressure! Very pleasant experience and the way it should be. They even send a link to the recommendations with explainer videos. This was helpful to learn more about some of the recommended services, why they were recommended, and I can use this information to come back later and add on some services if I feel it will benefit the life of the car. Staff was friendly, helpful, and timely. Very refreshing in "these" times. I would definitely recommend and will return. I also like that they ONLY do brakes, alignments, and oil changes. Brake jobs don't require a general mechanic diagnosis. For this type of maintenance I'd rather have a company be an expert in a few things than mediocre in general car repair. Plus I'm always happy to support a company born and raised in TEXAS! It's time to #texit read more

Brake Check should shutdown. This is the most evil, dishonest company in America. They promised 1 day service, kept the car a week, and gave the car back to me with the radiator and power steering leaking everywhere. Major leaks were after they replaced the radiator and power steering components. My car can't be driven and lost almost $1800. This is Brake Check off Hwy 281 in San Antonio. read more

My brakes were replaced here in July. I was very pleased with the service at that time. Fast forward to today..while at my dealership for an oil change, etc, they tell me my brake hose was leaking. They said hoses were on back order until at least 10/20. I immediately picked up my car from the dealership and drove to brake check. They were busy but made time for me. After a thorough check, bleeding my lines, etc, the manager, Theodore, assured me the only issue had been a loose bracket which was tightened and my brakes were in great working order. I was sent on my way very relieved after my dealership had told me my car was 'dangerous' to drive. Huge shout out to this brake check for their quick, professional service. You have gained a life long customer!! read more

Took Dodge Avenger for a brake inspection. Found out my rotor needed to be replaced and several other things. John was very helpful, explained everything to me from top to bottom. Brake Check customer portal for your vehicle. Shows Brake Check is step ahead of other competitors. read more

Do NOT do NOT come here. I went in yesterday for a simple oil change. Right after leaving my ac stopped working and was making a weird noise, something that has NEVER happened before, which I find suspicious since they were trying to sell me an ac filter. I was so upset I went back to try and get it fixed but they said it was just "leaves" do not trust this place you will leave with more problems than you came in with. read more

I know nothing about my car whatsoever, I came to Brake Check for some work done. Chris was kind enough to help me & educate me a little about my brakes & my car. He was very professional & super helpful. I will be coming back for all my brake needs. Thank you Chris! read more

Brake check has been helping me an my family for many years. Grateful for last minute help and pricing I can afford. They have also been helpful and patient in spending time teaching my teenagers how to take care of their cars. read more

December 2020- PLEASE DONT WASTE YOUR TIME OR MONEY. I have told my friends and family to not visit this place of business. I went in for my steering wheel shaking. They told me I had almost $1,000 for things I had to fix before leaving because it was an emergency. When I tried to leave they offered me a discount. Then tried to pressure me into getting the most expensive fix done right then and there. I took it somewhere else and paid $200. The waiting room is scummy and they want to charge for multiple things that are not necessary. It's a ripoff. read more

Took my car in for alignment just to have it looked at. They said nothing was wrong and weren't gonna charge for the service because it was pointless to do it. I greatly appreciate the honesty and integrity from the techs! read more