Made fun of my car called it salvaged , got judged right off the back .. save your money and your time

This is the only place I'll bring my vehicles in for oil changes and brake service. Dennis and Danielle have always been friendly and honest about what services are needed. I can't recommend them enough. read more

This place is incredible and I never feel like I'm taken advantage of when I bring my car in for service. I heard some grinding with my brakes and they did a detailed brake inspection. It was determined that I could wait another 2 months to get the work done at a reasonable price and I was really happy to hear this with the holidays approaching. read more

Brake masters is a joke the told me today 825$ for a rotor replacement I went and bought it and did it myself try to tell me I had a bad caliper I fixed it myself for 81$ place is trash 1 star for me read more

Service on brakes were fine although the mechanic left greasy black footprints on carpet as well as greasy/dirty hand prints on doors, steering wheel, dash, center console and glove box. Thank just called Brake Masters and Danielle said to bring my car in and they will clean it up. I will revise post after I take my car back in. read more

Brake Masters - Still can't remove on of the many handprints. - Auto Repair Near Me - Hesperia, California

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I had an appointment for an oil change on my truck this morning at 8AM. There were 6 cars waiting for service and only one open service bay. I had to stand in line until I realized that I wasn't going anywhere soon. Walk in traffic takes priority at check in as I am standing outside the door. The worst part of this review is that I have been a customer for 3 years. When I called for the oil change, I asked if they could code read my wife's car because it had a check engine light. I was quoted $90.00 just to give me a code. We took her car to a local auto parts store, similar to auto zone. The service clerk went into the parking lot, got on her hands and knees with a code reader for FREE and sold us the part (0'2 sensor) we needed. read more

Going to Brake Masters is the gift that keeps on giving, so it has been years now since I had brakes done at Brake Masters. I stopped going due to very poor work their mechanic had been doing. Had a front caliper fall half way off due to a caliper bolt working its way out, damaged my rim so the tire went flat and the wheel seized up, could have been a deadly mistake by Brake Masters. A few years ago my vehicle developed a metallic rattling noise, it has been a backup vehicle so it didn't get driven all that much, recently I started to examine and try to pinpoint the source of the rattle and determined that it was the brakes, both sides of my front brakes are missing the hardware, so basically the pads are just sitting in the caliper loosely, so everytime I hit a bump it causes the rattle as the pads bounce around. Step on the brakes going over bumps and the rattle is gone. If they haven't changed mechanics in the last few years, everyone that goes there is gambling with their lives. read more

I cannot recommend this place highly enough. I went to them to fix a bad brake job that I had done somewhere else. They could not have been more nice and helpful. And Dennis was exceptionally honest and helped me save ever dollar we could. read more

I came to Brake Masters to get two wheel studs replaced and let me tell you what an amazing experience. Dennis the owner I believe, really went out of his way to make sure I got back on the road. Everyone was professional and friendly and highly recommended hitting this place up before going to the pricey dealerships. Thank you guys !! read more

Thank you to all the staff! You all are wonderful and helped me with my car without any questions. I super appreciate the friendly conversations from Dennis and Erica while my car was being worked on. I will forever be a customer for all my car needs! Love you guys! read more

Very friendly staff and professional. I highly recommend coming here for your vehicle.

My truck quit running just driving down the road I took it to Brake masters in Hesperia And they said that it was my distributor so I bought a new distributor had them put it in And then they called me and said that it still wasn't running and they didn't know why so I took it to another shop and Found out that brake masters put the distributor in backwards and burned up my battery by leaving the key on I would not recommend this shop at all read more

Brake Masters - Auto Repair Near Me - Hesperia, California

In January I was up the hill and took my car into brake masters in Hesperia, I was told I needed front and rear brakes. Told them to do the work and I went on my way. Nine months later I could tell I needed brake's I had an inspection on my car and was told I needed rear brakes. In those nine months I only went 6K miles. So, either they forgot or have some sketchy business going on I don't know. I just know I paid $300 for nothing Thanks brake master's I will never go back, just take my car to the dealer least I know the works being done. read more

Took my vehicle in 45 minutes after the place opened. I needed new brakes. I was told I'd get a call with an estimate soon. I work graveyard shifts, so I stayed awake in fear that I'd miss their call. I waited around for 2 hrs and I didn't hear from them. I gave them a call, they tell me they haven't gotten to my car yet. Another 3.5 hrs goes by .. I call again. They said, "Oh, we're working on other cars right now. We'll give you a call!" Finally at around 2:30-3pm I get a call with my ESTIMATE! Estimate was fine .. but the place closed at 5pm. Took them 5.5 hours to get to my car! Finally, I get a call at 4:15 saying my car is ready .. I rush over to get my car, make it there with 10 minutes to spare. Place is empty. No lingering customers. Two employees were there, lights off practically ready to leave for the day .. I was LIVID. I know I was one of the first people there to drop my car off for the day, and I was most definitely the last person to have it worked on! Never again! I needed to have tires put on it that day too, but nope! Took all damn day to have BRAKE PADS replaced!!! I wasn't sure if I needed rotors (which i didn't) but HAD I KNOWN .. I would have just had someone I knew do the job, and saved $200 on labor. Decided to take it in just to check the rotors though .. Smh. Not even mad about the $$ .. Mad that my time was wasted. read more

Had my rotors turned and new pads installed by them . Very friendly professional service . Fair price and quick service. Thank you brake masters read more

First of all Danielle is very rude she has no customer service skills at all. This business cut my rotors and had terrible results. Denise told me to bring the rotors back to fix the problem. they didn't even recut the rotors,and said they are True. As soon as I bought new rotors problem solved. They charged me additional $20 to have the back churned saying that there was a problem with the back rotors and was never any issues before with the back. read more

Brake Masters - Auto Repair Near Me - Hesperia, California

As someone who doesn't know anything about cars, I'm always scared when I take my car in, because they could literally tell me anything, and I would just pay and be done. I needed my brakes fix, and was expecting to pay a lot of money. Dennis explained to me I only needed front brakes, and he was able to save the rotors on my vehicle, so I ending spending hundred less than I was expecting. I wish more mechanics were as honest as these guys. read more

This place of business lies to you in your face, they are backed up & don't have enough mechanics to handle the workflow. I dropped my car off with them and they stood with my vehicle for 8 hours just to do an alignment! AND DO NOT GET YOUR ALIGNMENT DONE HERE! I paid 89$ dollars and it still pulls to the right! I'd highly doubt it if they just charged me and just gave me back my vehicle without even touching it! Ow and the girl at the front desk has a nasty attitude and has no customer service skills whatsoever! Good bye... read more

I read several reviews and chose Brake Masters. Dennis was very very nice and what I thought was going to be a 200$ repair was a 20$ repair, so they were very honest too. I will definitely recommend them to anyone and will return to them for future services. read more

I don't know what's up with these guys? I brought my pickup truck in on a Friday for a front end alignment because I had abnormal tire wear (toe in). I had just purchased two new tires for the front and wanted to make sure the alignment was correct. Everything seemed fine but when I was driving the truck home it pulled hard to the left. I returned immediately and waited while the mechanics "worked" on it and test drove it at least three more times. I would think that the original test drive they would've noticed it pulling hard to the left before they gave it to me. Anyway they worked on it a few more times and eventually said that they couldn't fix it and that it must be the "electronic steering" is out of calibration. Here is the scary part: when I went to drive home it still pulled to the left but it was behaving very strangely. When I had left America's tire a mile away my dash indicated that all four tires were near identical pressure. I had to scroll through the menu on my dash to get back to the tire pressure again after break masters worked on it, and low and behold they had put 50 pounds in the right front tire and 30 pounds in the left front tire. I didn't dare get on the freeway so I drove home the long way around and did not drive the truck the entire weekend. First thing Monday morning I took it to the Victorville Chevrolet dealership fearing the worst. But about 30 minutes later the dealership was finished and they said it was just a normal front end alignment correcting "toe out" and there was no other problem. I drove home and the truck tracked straight. I do not recommend nor trust Brake Masters work any longer! read more

SHARKS! Be forewarned. They may tell you that an alignment will run $100, but after they put you on the special tester, the price will be closer $2000. Of course, the old truck needs shocks and lifts and all kinds of other adjustments. But when you can only afford to buy 2 new tires and you just want them to ride more aligned with the other 2, you aren't going to pay all that...otherwise, you would have bought 4 new tires. This place wouldn't even touch the vehicle without all the other issues being fixed first. You know, they gotta have the $$ in their pockets first before they do the less expensive part of the job. In the old days an alignment meant working within the parameters of the vehicle flaws and ALIGNING the wheels directionally with each other. But of course, in the old days the mechanic usually knew how to do it. Just sayin....my advice, go somewhere else. read more

I received excellent customer service Eric was very knowledgeable very professional very patient I got exactly what I wanted and needed I will definitely return thank you so much for a job well done read more

Dennis is the best owner and most knowledge owner of a franchise I have ever had to deal with. And his mechanic Oscar gets things done fast and right. This shop is awesome. Dennis' daughter at the front is also very helpful! read more

Zero stars they ain't good for nothing. It's really not rocket science to do the basic but it's the poor customer service for me rudeness has brought me to never come back y'all look at all the reviews and if they have any 5 stars it's the company trying to accommodate for the bad ones read more

I got a set of power stop street warrior complete setup kit installed . Calipers, bigger rotators, brake pads everything done .. got it installed fast and they work like a dream on my Dodge Charger read more

Brake Masters - Calipers, rotators , brake pads - Auto Repair Near Me - Hesperia, California

Americas tire recommend this cesspool hell they can't even answer their phones. Idk how many times I called but no answer. The reviews are all bad too. So glad I went to a different business. Oh, hey brake masters thanks for not answering your phones. I'm sure I saved on D nero read more

I was dreading being ripped off and was pleasantly surprised to get wonderful service and value at this business. Within 45 minutes my rear end alignment was completed. read more

I would highly recommend. I was told by Nissan that I needed my brakes done and was going to be over $500. I took in my vehicle today and left. I received a phone call stating that I did not need new brakes that I have 75% left. I feel today honesty is no longer in companies and knowing that they were honesty is a blessing. If you need any work from here I would I highly recommend. Also the owner and daughter was very nice and professional. read more

DO NOT TRUST THEM! we went to fix the lower control arms and brought our own parts so it would be cheaper. I guess that pissed them off that they lost money so they drained MY OIL AND TRANSMISSION FLUID!! So I would have to go back and they would charge me double! I used to trust them and never again will I trust them! Update!! 10/22/2020 4pm Dennis called my husband to remove this review! He said this review which tells the truth about what they did to our car was "hurting their business". He was very rude to my husband yelling at my husband over the phone and ultimately hanging up on my husband. They know what they did is wrong and who knows how many people they've done this to! DO NOT TRUST THEM AND DO NOT GO THERE! Dennis is PRETENDING TO BE A NICE GUY BUT IS A SNAKE! read more

If I could give them 10 stars, I would! How refreshing! Dennis and his team are truly honest, genuinely pleasant and very knowledgeable... and they are reasonably priced too! I have no hesitation in recommending them to everyone I know. You can't go wrong with their excellent services. read more

Went in for an alignment, chick is a smart ass, when the "mechanic" "finished" i drove off and the car still pulled off to the right went back he "supposedly" checked it out again and "drove" it still not aligned correctly. Sh!t service all around, place ran better when her dad was there....oh and she charged more cause the wheels are bigger? Lol ive taken the car before no extra charge. But yea miss her dad... read more

Roger and his team took care of me! Called asking for an estimate on brake replacements Roger answered the phone told me to bring in my car for a free break inspection. Took my car in that same day and they got the job done earlier then expected! Price was also better then I expected!! Need a car serviced go check them out! read more

4 rotors and pads replaced same day I dropped it off. Faster then expected. Cheaper then anywhere else in town too.

Time and time again I have come back to Dennis when I have auto problems. The family team here knows their cars and are always fair for what they charge compared with other places in the hi Desert! I got my front brakes done for $50 cheaper when I did quotes with competitors. If its not something they can fix they have other people around Hesperia they trust and go to themselves such as Big Robs automotive. Brakemasters in Hesperia will defitenely have my repeat business read more

Brake Masters - Auto Repair Near Me - Hesperia, California

I have been going here for years. Very honest shop. Have never done unnecessary work. Took my Camry in cause it was running very rough. Thought it was something big. It was just a vacuum hose that was disconnected. They connected it and did not charge me anything. Said it was an easy fix. read more

I went to this Brake Masters because American Tire told me they do good work and have great rates. I wanted a lift kit installed and some other work done to my jeep, I met with Dennis the owner he was very nice I was treated like family. What I thought was going to cost over $1,200 I was charged 60% less than the lowest competitor. I felt guilty about paying so little, I tried to give him more money he refused it. I found Dennis to be very honest with his customers. He gives big discounts to all Veterans too. I definitely recommend them to everyone and I will go back to them for future services. read more

Dont let the bad reviews fool you! I'm thankful I didn't! I work in customer service and believe you me, sometimes you have to treat people the way they treat you... just saying. Great customer service! I recently moved back after 7+ years and need to find a reliable and honest place. My back brakes recently started Squeaking so I called Brake Masters considering brake is in the name. Dennis was very nice and told me they do lots more than just brakes! I dropped my car off to them in the afternoon and it was ready the next afternoon not even 24 hrs. I know people expect faster service but I called last minute so it was awesome for them to get me in. His daughter Danielle is very nice and understaning, I love family places. Dont let some of these bad reviews give you the wrong impression! They even have coupons, like who doesn't like to save money? My family and I have found our new car doctor. Thank you Dennis and Danielle for your great service! read more

Although the man and his daughter maybe honest. I don't think they have very good employees whoever worked on my car had just unplugged my oil pressure sensor. Now my engine is knocking and now it's probably going to be a bigger problem. I wasn't expecting to drive off their property thinking my oil pan light issue was fixed only to find out they unplugged it. read more

Had an alignment done earlier on my wife's car They did a good job the price is right went home got my car brought it back now having them doing An alignment on my car once again thanks Eddie and the guys read more

Beware! Danielle is a liar! She told me that my brakes are worn out and need to be replaced....went to Firestone right across the street right away and found out that the brakes are fine! ....geez be careful. I thought she was speaking to me in a poor tone when i asked about matching pricing....she lied about me getting poor quality brakes at other places...and made it sound that she was giving a good price without a price match....Danielle is sketch! Dont trust her. read more