Recommended this place to my daughter because when I used them I had no issues. Not sure what happened but no longer recommend this location. Here's why: 2016 Tacoma Brought in for alignment. 6 June 20. Told them it pulls to the left. When my daughter is paying her bill she noticed that they charged her for a steering angle sensor (SAS)calibration. She didn't authorize it. They say "oh we forgot to take that off we just put it on there" So she drives it away and now it pulls to the right. Why she didn't take it back the same day IDK. She calls them on the same day and makes an appointment for the upcoming Wednesday 10 June 20. Incidentally they tell her in the phone call that because she didn't get the SAS calibration done that may be the cause. Of course but why didn't you explain that the first time upon completion? Turns out that has/had nothing to do with it. A buddy of mine who does alignments for a living came over and brought his Snap-On gizmo and we did it on our own. My buddy said after looking at the spec sheet that they messed up the caster based on the before and after numbers... So I take off work to go talk to these guys. I tell them exactly what they need to do. Set the left front wheel caster to +2.0. Oh and set the air pressure to the correct amount since they didn't do that either when they rotated the tires on the Saturday event. She has a 9:30 appointment. They roll her truck in the bay at 11:00. So much for an appointment!! They finished at 12:30. They didn't set the caster to as asked. And as a bonus they rotated the front tires because they wanted to see if that would fix it. Guess what? Still pulls right. And they blame the tires. Funny how a truck that was pulling left that now pulls right could have bad tires. Especially since they swapped the front two only. If it was the tires then the pull would've swapped back to the left. Oh and they did a SAS calibration again too! Bottomline, don't recommend this place. Money was wasted! Still pulls. Talked to the manager and he is receptive to a refund of the charge for alignment. We'll see if that happens. I took it to another shop and they fixed it! No pulls! It can be fixed. Update: changed the rating because they refunded the money. Thankful that they handled it correctly. read more

Brought my car in to check why it's making rattling and knocking noises. Was charged a $48 fee to inspect it. After the service tech drove the car and assessed it I was told it was the motor mounts are the problem and it will cost either $2,000 or $1,400 depending on if I want factory or after market. I went to a competitor for a second opinion and asked for an assessment. The inspection was free and the service tech didn't even get out of the parking lot before he knew exactly what was causing the knocking noise. It was NOT the motor mounts. It was one control arm that was loose. The service tech tightened it and sent me on my way without cost. I'm so glad I didn't spend $2,000 on something I didn't need. I will not be returning to Brake Masters. read more

Managment is knowledgeable and attentive. They only have quality mechanics if you want an honest great place to get your vehicle fixed come here. read more

Brake Masters - Great work!! - Oil Change Stations Near Me - Tucson, Arizona

If you want to wait 1 hour and 15 minutes got a scheduled oil change this is the place for you. Me, my time is worth more than that!

I've had a great experience every time I have come here. One of the only auto shops in Tucson I have repeatedly come back to. Lily especially is awesome but all the staff is friendly and they give you all the details. Doesn't feel sketchy at all and they honor their online coupons with no hesitation. Awesome! Thanks Lily and staff! read more

Be careful! The front desk person said the diagnostic fee would be waived if the problem was the warranteed part, but the manager required I pay the diagnostic for after the issue was determined to be the waranteed part. The manager went on to say that diagnostics that find nothing wrong still charge the fee. The fee is always charged. read more

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I went to 22nd and Harrison location..Honest, Reliable, Service Great Thank you your service and not over charging.. very pleased read more

They recommended repairs that could wait, like brake pads that still had 1/3 life yet. They said well its so thin, really. They installed a thermostat that was defective. They removed my strut tower safety crossbars on top of the engine compartment then lost them, then said I had to prove they were there before they wold pay for them. They left the compressor with a bolt attaching it, but no nut to keep it on. They left other things unattached or semi-attached too. Later my wife recalled seeing a young guy picking up several long black metal rods. putting them in a box and took them out to the trash. That was our crossbars. read more

Brake Masters - Engine crossbars. - Oil Change Stations Near Me - Tucson, Arizona

Another shaming post - this time it's for @brakemasters211 @brakemasterssocal #brakemasters Took the 2009 Chevrolet Malibu in to have the A/C checked - was working previous to this appointment- Grrrrrrrrrrrrrrrr - literally last weekend paid them $571 and some change to fill the a/c - they needed to fix a line - ok fix- on the way to work yesterday and at lunch - the a/c just stops working - hot air nothing - light doesn't even turn on- husband called - of course "if you can bring right in" - get here - not the same guy husband spoke with- have the car running in the parking lot to show the morons what is happening - was told is now "a wiring issue and has nothing to do with what they did" - are you serious?? Husband calls again - 10 minutes later they clean and plug back in a sensor?? Picked up the car went back to work- on the way home the check engine light comes on!!! #wow #brakemasters @brakemaster211 - check engine light - O2 sensor reading bad- you can't physically touch those - messes them up- thank you @brakemasters211 @brakemasterssocal for being dishonest! read more

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I've been taking my 2002 Subaru to Brake Masters for several years now. They have always been courteous and polite. They keep computer records of my service history that have been very helpful to me in managing the car's maintenance. About a week and a half ago I took the Subaru in for it's (sorta) regular oil change. While they were performing the oil change, the tech noticed major wear on the inside treads of all four tires ... something that must have happened in the last several months since my last oil change. The diagnosis was faulty struts allowing the tires to toe out of alignment. They showed me the tire damage, explained the situation and offered me several options for replacement struts. Their recommendation was legit ... much longer on the tires in the state they were in could have been very dangerous or even fatal for me (and others, as well!). They also helped me arrange a new set of tires through another vendor (they're not in the business of selling tires) and even picked up the new tires for me. Since installing the new tires and struts the car performs perfectly. The road noise that I'd incorrectly attributed to Tucson's deteriorating street conditions has disappeared. I'm a satisfied customer and I will continue to get my car serviced at this Brake Masters location. read more

BM located at 9540 E. 22nd Street Tucson, Az. We took my wife's cherry 2008 4runner in for an alignment which, with a coupon, cost $69.95. They recommended new camber bolts at a cost of $45. They did a general inspection and recommended new shocks/struts ie Monroe struts $339 and rear shocks $239 with labor a total of $806.80. The struts and shocks they recommended may be purchased for $350 on line. Do the math. They recommended power steering and brake fluid flush service at respectively, $64.95 and 39.95. I declined all service except the alignment and at that point the service writer at the front desk increased the cost of the camber bolts to $177.36 adjusting the price of alignment to 247.31! BEWARE ..for the record nothing wrong with the stock camber bolts. The mechanics I spoke to were legit the corp culture is UP-SELL so act accordingly. read more

Brake Masters - $177.36 for 2 bolts and 2 nuts ie a camber set - Oil Change Stations Near Me - Tucson, Arizona

I'm giving Brake Masters 5 stars because of their trend of honesty and loyalty. We have taken our Honda in twice for brake pads, first time they were replaced at a reasonable cost, and the second time they told us they were not due for replacement yet. They could have easily changed them anyway and charged us when it wasn't necessary, but they didn't. This is why I will go back when it is due. Thanks BM! read more

For their horrible job done to my truck,F150 I'll give 0 stars. You really earned the tile" Jack of all trades master of NONE! I'm forced by this app to give at least 1 star,but you're far away from it read more

good oil changes. no extra fees if you say you don't want anything but an oil change & fill the fluids!

I would never ever come here again. I made a 8am appointment for Saturday to get a brake job and alignment. They said they would call me in by 930 with price. I called at 1030 they had not looked at it yet. I called again at 12 they still had not looked at truck. I said forget it and picked up my truck. read more

Extremely over priced on any repairs by almost 100% and more. They charged me over $800 to change an in the tank fuel pump on my Chevy Van. Should have been less than $400 for the fuel pump job. And over $600 to fix an oil leak. The hispanic asst. manager is also liar and a crook. He will tell you need new fan belts and a oil change you don't need (at outrageous prices). On my van the belt was just fine and didn't need replacing (only 2 years old) and the oil changed just a month ago with less than 500 miles of use. Avoid this place like the plague unless you like being screwed. read more

My car was constantly breaking down. We kept taking it to a self owned shop to be repaired but the problems never stopped. More recently, car had the worst breakdown yet. I called break masters to see if they would do the types of repairs the other shop did (I only used BM for oil changes). They said yes and told me they would take care of the towing and walked me through the different pressure checks and stuff they would do. I called the other shop and they would have charged us almost triple to do what BM quoted, without towing. BM ultimately did a gasket check and found that I blew a head gasket. While my family and I were weighing the pros and cons of getting this all fixed, BM was patient with us, holding our car (for 3 weeks), answering every question, giving us detailed estimates and printouts... We ended up just getting the car towed back to our place as we are still unsure of what we want to do but BM was a huge help. They gave us a big discount for the services they did provide as well as for the total estimate. Friendly service through and through! read more

Came here for alignment based on two people's recommendation. The shop quoted me a great price. Much lower then shops that specialized in European cars or BMWs. The alignment tech here, Erek was very helpful. Although they usually just align to factory specs, Erek worked with me to align to the specs I wanted. I also had some questions to confirm what I was trying to do and overall questions on how different adjustments affect the car; Erek patiently answered them all. I was told Jerry was the owner or manager here. He came by a couple of times to check on the alignment to make sure everything was going ok. We talked about cars for a bit. It just shows they care about what they do here. Erek even put some painters tape on my rim to protest it from getting scratched up. Great customer service. I would highly recommend this shop. read more

I needed my oil change and this Brake Masters location is about 5 min aways from my home. My boyfriend was a doll and took my Jeep in to get serviced. He got a standard oil and air filter changed. Customer service was fine. When my boyfriend brought my Jeep to me, I took it to run errands, thats when it happened. I went to turn the A/C on and the worst possible thing that can happen to a car owner in TUCSON AZ happened, no air was blowing. Now, before my Jeep was serviced the air condition blew wonderfully but afterwards it didn't blow at all. Needless to say, I panicked. Thankfully, my coworker loves cars and loves any reason to stare at an engine. It turns out that when my air filter was replaced the lid was not put on properly. Since there wasn't a seal the A/C was unable to run. It is a rookie mistake which could have easily been avoided by the technician who serviced my vehicle. Not impressed. My coworker however gets 5 stars! read more

They are so courteous, polite, showed me the crack belts that were replaced. I will definitely be back to see Luis & all his team. They didn't overcharge me the way some shops might, thank goodness. read more

Be very careful when speaking with what is to be done with your vehicle, I got into a he said I said nonsense conversation and was screwed out of $500. I wouldn't recommend. read more

Had an alignment done. Pulled to the right. Got it back after being serviced, still pulled to the right. A month later excessive wear on inside of driver's side tire. The shop doing the current alignment just made me aware that whoever did the last alignment never tightened down the bolts...Thanks Brakemasters for putting my safety and life at risk!! And taking my money for unprofessional services. I will never go back there and will warn everybody of my experience I had there... Hack shop..... read more

Thank Luis, your store is clean ,efficient and spot on ,Thank you for your dedication to customer service.

Professional and helpful. They were very responsive telling me they'd fit my SUV in late on a Wed. I knew they needed it overnight to check leakings. They were thorough and respectful of my budget. I felt confident in their care of my aging Aviator. I will return. read more

Great customer service! Mr. Rivas is friendly and respectful and made me feel welcome to be at his shop. He had my car in and out in less time than he quoted me so my wait wasn't as long. My brakes no longer squeal when I back up! Thank you so much! read more

Always bring all my vehicles for oil changes to this Brake Masters at the corner of 22nd and Harrison. They have a great, professional team and are always very helpful and friendly. This last time, the tech David, did a quick and professional job. I highly recommend ! read more

Albert was knowledgeable, helpful, pleasant and patient with my questions. He explained the recommendations of the technician and we worked out what was necessary to repair/replace on my vehicle. The work was done in a timely manner and I won't hesitate to return there. read more

The guys here are great. They got me in the same day and delivered as promised I would recommend this Brake Masters to anyone that lives in the area. read more

Been in Tucson for almost 2 years and they have provided excellent customer service! Most time best price.

I took my car to another place in town and they told me that several things needed to be done on my car...wanting a second opinion, I took it to Brake Master's. Jeff and his crew did an amazing job fixing what needed to be done and came in way under the competitor's quote. I will definitely be returning! read more

These guys are the best! Very professional and polished. Luis and Jay represented th Brake Master's brand very well! Thank you.

I went there yesterday and was greeted immediately and professionally. I had a unusual service request in which the technician John resolved the issue quickly with no problems afterward. I am and was pleased with the all the staff that assisted me. I plan to use them for my service needs! read more

This location performed my last oil change, but I decided to do it myself this weekend. It took me nearly an hour to remove the oil drain plug, completely stripping the bolt head in the process because it was WAY over-tightened. They clearly used an impact wrench to install the plug during last oil change. Luckily I was able to find a replacement plug at an auto parts store, as the old one was destroyed during removal. Their ability to screw up something as basic as an oil change causes me to question the integrity of the brakes I've had them work on. I will NEVER return and urge others to do the same. read more

Jerry and his team are very knowledgeable and through. They went above and beyond to make sure my vehicle came out of their shop better than it had before. I will definitely be taking my vehicles to them from now on. A+ work. Thanks! read more

Shop was recommended to me by a friend. We had three emissions codes and thought the repairs were going to be outrageous. The manager Jeff and his crew were excellent. They diagnosed the problem and fixed all three codes for half of what we were expecting to pay. My husband thought that he would have to leave the car there for a day to get everything foxed and they did everything in 2.5hours. Fast, excellent, trust worthy, and reasonably priced!!! I will highly recommend them to anyone. read more

First time bringing my truck to Brakemasters and it was a great experience. Jerry went above and beyond, he went and picked up a part after hours so I could have my truck quickly. Just an absolute wonderful team! read more