Thank you, Thank you, Thank you! I was dealing with a weird door lock noise for the past 3 years now afraid of how much it would cost. I dropped my car off yesterday and when I picked it up today, I drove away without that noise. It was quite a shock having gotten used to it over the years. The team here is amazing, friendly, and honest. I am really glad I found JT Auto a few years back. I have nothing bad to say about how well this team has treated me and my car over the years. I give referrals to everyone I meet that needs work done. I am very happy to support a local business. Especially one that does excellent work at a fair price. Thanks again! read more

Wendell and his team are honest and trustworthy. They do amazing work! Thank you for doing what you guys do. Very much appreciated. You guys are a Class Act! read more

I came into JTAuto to get my AC repaired because no air was blowing out at all, hot or cold. The diagnosis was that my compressor had burst, and I needed to replace the whole AC system for $1700 due to metal shavings in the condenser and other parts of the engine. I told them I wanted to get a second quote, and they refunded the diagnosis fee because it was such an "easy" diagnosis. A month later, I took my car to my cousin who is a mechanic. He noted that the freon circulation was still ice cold, so it couldn't be a problem with the compressor. He replaced the blower motor in 20 minutes, and the total cost was $170 for the part and service. My AC works perfectly now and blows ice cold. It seems that JTAuto had a completely incorrect diagnosis of my AC issue and wanted to charge me 10x what it actually cost me to repair my AC. read more

Review Title: One Name, Two Very Different Standards of Service I am writing this to express my extreme disappointment with the Fort Lowell location, which stands in stark contrast to the professionalism I experienced at the 22nd St. shop. My experience began at the JT Auto.- East Side (6947 E 22nd St), where the staff (including my son, TL, and B) was welcoming and professional. They checked my VIN and odometer correctly and treated me with respect. Unfortunately, the car was sent to the Fort Lowell location for an alignment, and that is where the service failed entirely. My vehicle was returned with a crooked steering wheel and a severe pull to the right-worse than when I brought it in. Most alarmingly, there were three fresh tears under the car on the right side that were not there before. When I returned to the Fort Lowell shop to address this, the owner, Mr. Wyndell Townsend, was incredibly dismissive. Rather than taking accountability for the damage or the botched alignment, he insulted my intelligence and even tried to blame his own staff at the other location. As a teacher in the Tucson Unified School District (TUSD), I expect a basic level of professional accountability that Mr. Townsend clearly lacks. While the team on 22nd St. understands customer service, the leadership at Fort Lowel! is a liability. I will be advising my fellow educators and the TUSD community to avoid the Fort Lowell location until Mr. Townsend learns to respect his customers and properly train his staff. read more

First, support local-black owned businesses. Thanks to my neighbor and the Blax Friday app, I found this gem to fix my front bearings of my car's wheels at an affordable and accommodating price. They were so quick with the repairs unlike my dealership. Also, I will be going to them for service maintenance moving forward as their cost is less expensive than the dealership. Thank you Wendell and the JT Auto team for your amazing service! read more

JT Auto - Auto Repair Near Me - Tucson, Arizona

I have been a customer of JT Auto for about 10 years. I loved them at first but am sorry to say that I won't be going back. I first noticed changes when the business moved from its little location west of Campbell to the larger one it's now in. When it was in the small shop, Wendell was super friendly and would walk me into the bay and show me what was wrong and what needed fixing. I trusted him completely. Now that the shop has moved, Wendell seems rushed whenever I bring my car in, and when I come to pick it up, I get a printout diagnostic of all the things wrong with my vehicle. It seemed like as the shop grew it became more of a money maker for Wendell rather than fulfilling a passion. The last straw for me was a month ago when I got a flat tire driving in a rainstorm at 3 pm on July 3. I called Wendell to let him know I had a flat (I had bought insurance on my tires through him) and was driving straight to the shop to get it fixed. I got the shop's voicemail so left a message. But when I got the shop was all closed up---they left early for the July 4 weekend maybe? Anyhow, I had to drive on the flat over to Discount Tire to buy a new tire. When I spoke to Wendell on Monday July 7 he said there was nothing he could do to reimburse me because he didn't see the tire. I was really upset because it wasn't my fault that the shop closed early on July 3! Anyway, he said he would try to get my request through the underwriter and I sent him the pic of the tire's gash, but basically he just stopped answering my calls. I was disappointed enough with the changes over the years but ghosting me? Come on, Wendell. You can do better. read more

JT Auto - The gash in my tire from July 3 - Auto Repair Near Me - Tucson, Arizona

I visited JT Auto for the first time today. It was an excellent experience. My oil was changed and I received a detailed reviewed of maintenance concerns, with photos, that need to be addressed in the near future. There was no hard sell to get me to purchase anything, just bare facts of what was going on with my car. The staff and owner, Wendell Townsend, were very knowledgeable, friendly, and helpful. The pricing was very reasonable. read more

I have 2 daily drivers and 2 classic cars. I try to do the majority of the work on the cars myself, but sometimes the labor, effort or experience required is outside of my abilities. JT Auto and Wendell's quotes and prices for work and parts have always been spot on what I was expecting to pay before I went for the estimate. They also stand behind their estimate. I've met many of their techs. All good people. Sometimes they find more things that require attention and they've never been wrong. They have found other issues with my cars I didn't know about until I saw it for myself and they saved me more grief in the future. It's hard to find good shops and the only negative thing I can say is that their honest business model will eventually make them too busy for me to be able to get my own cars in. read more

JT Auto - Two of my favorites only JT Auto will be taking care of. - Auto Repair Near Me - Tucson, Arizona

It is paramount to note that I have taken my vehicles to JT Auto for well over 5 years. That alone speaks volumes to the business. The team at JT Auto have always shown compassion, kindness, and integrity in working with me as a client. They are always mindful of my desire to feel safe in my vehicle, provide explanations and details when I want more information about repair options, and point out when I am at risk of a vehicle disaster as they have taken the time to get to know me as a client and know the amount of driving and kind of driving I routinely have on my schedule. I have had a variety of work done at JT Auto on both a Jeep Wrangler, Hyundai Sante Fe, and now a Ford Bronco. I always feel that I can trust their judgement as well as advice for repair choices (and even when I was navigating a new car purchase). The scope of work done to my vehicles over the years include the routine (oil changes, tire repair and replacement, brakes) as well as less frequent, such as repairing damage done by packrats, swapping out a dented bumper with a new bumper (on my Wrangler) and replacing shocks/struts. I have always felt that the pricing is fair and the value for the work/warranty/ and overall service is top notch. I highly recommend JT Auto and the whole team to any/every type of client. They are kiind, honest, fair, and highly reliable as a business and repair facility in terms fo completinga job when they say they will have it done (or communicating any delay before the last minute). read more

What a wonderful experience. My daughter's AC went out and I'm getting on a plane at 5 PM. JT auto was able to squeeze us in between appointments, diagnose and fix the ac within an hour! Unbelievable! Thank you so very much JT! read more

I cannot say enough good things about this auto shop! I've only ever had excellent, and kind, service here. Today they really helped me out of a bad fix! They're not just great at what they do, they're compassionate. We're so lucky to have them!! read more

Wonderful service. I am very pleased with the business that was provided. I've been recommending them to family and friends. Wishing great business. read more

The new location offers a much more comfortable waiting situation. Other than that there is no change: great work, reasonable prices, responsive people. Everything you could ask for from a mechanic and more. I not only trust these guys but also consider them friends. If you want the very best, you can';t do better than JT Auto, read more

Saved my while trip Was going from California to South Carolina, and my Nissan broke down in Arizona. It's my fault as my previous mechanic said the air sensor needed replace but I never went to the dealer Called here and the boss send his man to the dealer to pickup the sensor, fixed my car in less than thirty minutes and now my car drives better than ever. Charged me pennies for the service Best mechanic ever read more

The best mechanic I've ever been to. Wendell promptly returned my call when I left a message. Making an appointment was easy. Office was immaculately clean and ordered. He offered transportation to and from my house. His electronic system for conveying the diagnostic to me was efficient and incredible. The service was done fast, AND he gave me a call for step-by-step updates! I really can't say enough good things about JT Auto. I've always had such mediocre experiences with mechanics, so it is a huge relief to me to have found one that is both trustworthy and efficient. Also, shout out to my man Carlos for providing transportation. He was both prompt and friendly, as well as a very safe driver. read more

Been taking both of our family's cars here for a few years now, and Wyndell and the team continually impress us with their level of service and care. Seriously a top notch shop, they help us with our basic maintenance, the odd emergency (most recently a flat tire), and bigger issues that have cropped up (dead AC a couple years ago). read more

I am new to the Tucson area and am ecstatic to have found JT Auto through yelp. I had to take my Mazda in for an oil change and a thorough once over before an upcoming road trip, and from the moment I pulled in I knew these were the guys to go to. Everyone is super nice, absolutely thorough and knowledgeable, and they were just extremely helpful in getting my car's needs done before I had to leave town. Finding a good mechanic is one of those gifts in life you should appreciate, and boy do I since finding JT Auto! These guys are the best! read more

JT Auto was immediately responsive when I got a flat and needed new tires. They were helpful, and provided a full diagnostic with photos which made me feel much more at ease. I was offered option within my budget and I had four brand new tires within a couple of hours. I am newer to the city, and it's safe to say I found my new automotive. Thanks, JT Auto! read more

I continue to receive excellent service even though I moved to New Mexico. I had a warranty issue almost a year later and they spent a ton of time on the phone making sure the parts place took care of me. Thank you! read more

Incredible service, I was referred by a good friend. Took my wife's vehicle in due to a flat tire. I was in and out in less than an hour. Great customer service, I will most certainly be back. read more

JT Auto - Auto Repair Near Me - Tucson, Arizona

Windell!!!! MY GUY! Thank you for everything you did for my car (soon to be Fiat owner!). I called him from California and he helped me over the phone. Inspected a car in less than 2 hours and I got what I needed. Thank you and I HIGH Recommend JT Auto if you're looking for SERVICE and QUALITY WORK! THANK YOU YELP! Came thru! read more

Looking for an Honest Friendly Quality Mechanic? Look No more!! JT Auto is it!!! Customers Are like Family. Tire Service is voted Best In Tucson. I will Only go to JT Auto read more

Before I came here my car was shaking, rattling and whimpering, I already had a mechanic that couldn't fix any of my issues and would always say "it's fine" or wouldn't respect my car because it was older and didn't think it was worth fixing. After coming here my car drives so smoothly and purrs like a wildcat, I know I'm going to be able to drive my car for many more years. Everyone here is so respectful and courteous and kind, I'm so happy that my friend told me about this shop. read more

Took my BMW 3x in the evaluated and quickly gave me their recommendation. Will be coming back to get the issue fixed and at a reasonable price. Thank You read more

Awesome owner and a crew that cares. Highly recommend. It's nice to find a local mechanic you can trust. read more

I'm new to this neighborhood and called several shops for an oil change without any luck. JT Auto was the only one able to get me in the same day. There was a very nice clean waiting area for customers. I was offered bottled water while I waited. My car was worked on right away. JT offered a coupon through Yelp which was accepted. The whole process and shop ran like a well oiled machine. JT was polite, personable, & trusting. I would definitely return when I'm back in Tucson. Thank you for getting me in and out so quickly read more

My 19 year old daughter started having issues with her brakes on her older Camry. Wyndell got her in immediately and made sure her vehicle was safe for her to drive again. In a day and age when excellent customer service is hard to find, you can definitely find it at JT Auto. I wouldn't take my vehicles anywhere else. read more

My car wouldn't start and I called JT Auto and informed them of the issue. They recommended a towing service that got to me in an hour and a half and towed my car to the shop. This was on a Tuesday and I informed them that I would need the car done before Friday. They performed a diagnostic test and found the problem and gave me a quote which all seemed fine. I was quoted $950 and I asked for an itemized breakdown of the cost. When I was given the itemized breakdown it added to about $860 and when I asked about the cost discrepancy they were unable to provide me with an answer. He adjusted the price and said he would only charge $860. I accepted the service and received a call Thursday morning that everything was done and worked. I picked up the car and it has been working well ever since. This job was done in September. All in all, the service was great. Wyndell and his staff were polite and understanding of my situation and told me they would do everything they could to have the car fixed in time, which they did. The only thing that rubbed me the wrong way was the issue with the price. read more

I have visited JT auto 4 times in the last 3 years. Twice for a general tune up and once for a new battery. The 4th was for a stalling issue that I believed that I had but never experienced since the visit. Every visit was fairly priced, convieniently done and 100% resolved without any issue. While auto repair firms often have bad reputations or require that you rent a car for the week they will need to do the tune-up or get the parts required, NONE of this has ever happened at JT Auto. This company may be trying to ruin the bad reputation of dealers and auto repair companies. read more

Without question the best garage in Tucson. Not only is the staff friendly and know how to communicate they really have a good understanding of automorive systems namely electrical which has been a problem I've had with other garages. I'd take my car here first before choosing the dealer. read more

I made and appointment with my auto dealer who could not service my car for over a week and they would need 2 to 3 days to complete the battery replacement. I feared that the battery would die and I would have to have the car towed to to Buick dealer. I searched online and called JT Auto who said they could look at the car immediately so I drove over. The found that the battery was dying and could replace the $275 (yuk) battery. This was JTs cost which was passed to me. As my oil was in need of a change I asked them to do that also and they said the car would be done in about 4 hours. Well, It was done in less than 2 hours and cost exactly what I expected without any hidden material or labor costs as so often happens in repair shops. Not here! Before promised and for the expected price. LIFE IS GOOD! read more

I have used JT's for a few years now and they are simply the most helpful, fair, and competitively priced team in town. They stand by their work too - they replaced a set of bad brakes that were under warranty on a tight timeline. They even switched out a battery cable for free after towing the car to the shop assuming it was the alternator. read more

JT Auto was highly recommended by a friend for their honesty and friendly services. I was very impressed by the owner ( Mr. Wyndell) and the great team of mechanics that works there. Everyone were amazingly kind, respectful and knowledgeable. They diagnosed and serviced my vehicle in a timely manner. I will continue to take my car there for all auto repairs and maintenance. I have recommended JT Auto to my friends and family. Thank you guys for your great services. read more

Had CV axles replaced, owner said he would back up his mechanic, Joe's word in regards to test drive and what he heard, all that Joe recommended would have been needed was CV axles replaced. I asked on Yelp messaging, what would he do if there's still all the noise from test drive together? Would he fix the other issues, complimentary, so that I don't have any noises, since that was / is my concern? The interaction of messages on Yelp were deleted in the system (not by me). Test drove afterwards around the block, not over any speed bumps or really bumpy roads, in order to listen for everything. Was told and shown the brake caliper loose (but not told it is not working properly). Called JT Auto, was told over phone they would replace it as a warranty item if it was bought through them, and to go to where it was bought originally. I still hear something below after the second test drive after I returned same day. Same sound(s) as when Joe and I took it for test drive, minus clicking noise when reversing. Grateful they fixed that issue. read more

Did not have a good experience here. Owner speaks very condescendingly to you, they didn't solve my issue.

Not a bad basic auto shop. If you have a newer/nicer car (something with a turbo charger or a boxer engine), don't take it here. They won't service CVTs, but that's the case with a lot of auto shops. Service is really good, includes photos texted to you showing you any issues with your vehicles, then the owner calls and asks if you want to act on any of those, and quickly gives you a quote. My only quip is the owner tries really hard to sell you tires, which is whatever I guess, but he only ever has Coopers and Toyos in stock, don't expect to get Michelin/Goodyear/Continental from him. If your someone with an older vehicle without a CVT, this is probably one of the best shops you can go to for routine maintenance. read more

Again my car broke down they worked me in knowing I use the truck for work. They had it done with several extra things I needed done since they had it all apart and still finished earlier then promised with such a fair price. I have been taken advantage of by garages so often. Not here they are no nonsense. They run a business to keep repeat customers. Unfortunately my 4 runner seems to want to turn in every time I drive past just trying to limp it through until next year and they are amazing read more

Great experience with Wyndell and the JT Auto team! My wife and I have been a one vehicle family for five years while living in Pittsburgh. When we moved to Tucson we purchased a second vehicle (2008 Ford Focus) that was just meant to get us around town. It's an older vehicle but with low miles. Unfortunately, it overheated this past weekend and, like anyone would, we began to contemplate whether or not doing the work would be worth it. We had the luxury of using public transportation (in Pgh) and owning a relatively new car (2014 Hyundai Santa Fe with low miles). Something like this hasn't happened to us in quite a long time... Wyndell provided great service! They were able to assess the car quickly and provide a quote for the work. A new water outlet thermostat and thermostat housing unit was going to run us over $800 with tax. We decided to do the work and move forward with this car. The hope is that we'll be able to get a few more years out of it before having to make a change! Finally, I appreciated the fact that Wyndell showed me the bad parts, explained what had likely happened and the work that they did to the car. This was really helpful and made me feel much better about our decision! read more

Ok,,so a week has gone by and another light has come on. My grand daughter brought it back and thankful just a bulb.. but like I said previously they took care of her immediately. She is bringing it back Tuesday to be fixed. JT auto is the best. It's a little gem with great people. Please give them a try they will be your go to forever read more

This auto body shop saved my butt. I've been been on a transcontinental road trip to move for my new job. My car all of a sudden had the dreaded check engine light that had turned on and the body shop especially the mechanic Brandon was patient and has the customers best interest in mind. He was exceptionally knowledgeable, straight forward and personable. They managed to squeeze me in, were very straight froward and only charges you for what you need. read more