I had just gotten my oil changed at a different business. They told me I had a bad oil leak in my head gasket. I didn't trust them to fix it. So I took my truck to Brakes Plus to fix it and I also needed a front-end alignment. We'll I needed alot more. I let them fix everything. My truck drives alot tighter and my back breaks work now. Oh and my oil leak was the pan gasket. I am very happy with Mike's work. Thank you so much. read more

Brakes Plus charged me $925 just for a radiator fan part that costs $250-$450 anywhere else. With labor, they quoted over $1,200 for a repair that other shops would have done for under $900. This kind of price gouging is unacceptable. Be careful - always get a second opinion before letting them do any big repairs. I will not be going there again, not even for the basic services they offer. read more

Did not perform the work to be done and over charged. Car left worst then when arrived.

Never had an issue getting my state inspection done here. Staff always friendly and helpful.

Update. Place down the street ,Express line, changed the bulb in 6 minutes,used the bulb I provided, and charged me nothing compared to what brakes plus we're going to charge me $90 read more

So, I went in for an oil change appt and they'd let me know that I needed a new belt (mine was fraying). Not a problem, and I told them to make it happen. What I didn't know is that they had to order the part locally and that it would take a while to install and stretch. After about 90 min, I'd let a gentleman know that I had another appt in an hour that I couldn't miss and he said he'd let the mechanics know. Well, needless to say I ended up missing my next scheduled appt. They do the work I pay them for, don't get me wrong. This time around, however, all they had to do was let me know that the part had to be ordered and it'll take X-amount of time to install so I could've moved my appt to later or another day. Or better yet, a simple "hey, we're sorry this took so long" when I'm paying for the job would've kept me off Yelp. Not bashing Brakes Plus, however I'll vote with my wallet and move my business elsewhere. read more

Came on a Saturday morning the place was packed. Spoke with Justin and told him what was going on with my car he said ma'am can you pull it in the back and I can zip tie it for you until you can get back. I pulled it around and a bay had open up he pulled it right in and fixed it for me. I will be back for all my brake needs read more

Brakes Plus - Undercarriage fixed - Auto Repair Near Me - Mckinney, Texas

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Quality of customer service was so poor. I have never been to a place where I have felt so disrespected. Rashi was awful. All he did was talk over me when I asked questions and treated me like he wanted me to leave . You need to address him about listening and being understanding despite the fact that I'm a woman. read more

DO NOT take your vehicle here! I brought my truck in for an alignment and they did not tighten the camber bolts. This resulted in the tabs being sheared off and an additional cost for me to repair. I gave them an opportunity to make right this wrong and they refuse to accept responsibility! You have been warned! *photo is from the second shop I took my truck to for repair. They discovered the loose bolts. read more

Brakes Plus - Auto Repair Near Me - Mckinney, Texas

The absolute bottom feeders of the industry with commissions of 200k plus for SUGGESTIVE MAINTENANCE SALES. Yep parting you from your hard earned money is what they do. Google reviews 4.9?? Really 300 people write reviews with only one negative. Ask yourself if these are real or bought read more

Took my vehicle in for a state inspection and they took care of it quickly and kept me updated. Overall great service!

I am very glad I discovered brakes plus which is one block away from my business. I stopped in one day since the place where I normally get inspections did not have anyone available and they took care of the car in no time. I have since gone back a few times since and they always do excellent work. Most impressive is their honesty as they have always given me, reliable diagnostics. They once told me my battery was weak and would need replacing, but I procrastinated and in two weeks my battery was completely dead from now on when you tell me I need something. I'll get it done right away. I used to take my car to the local car dealer, but I found out they were lying about repairs needed when I went to my old mechanic and ask him for a second opinion they were going to charge me $3500 for repairs I did not need so it is really nice to know that brakes plus can be trusted and relied upon for effective timely service at a reasonable price. I plan to be their customer for life. read more

HONEST shop!! I went in to get an alignment on my truck. They pulled it on the rack and asked me to come outside where my truck was. I was thinking this is were the up sale begins. To my pleasant surprise they said my truck was perfectly aligned and no work needed to be done. WOW, very refreshing. Thanks team for being honest. I will be back for future work. read more

I had 52,000 on my brakes and went In before I needed everything they did a ceramic pad Joe front and rear adjusted the emergency brake evacuated the brake fluid and replaced it with new. I great job fast and friendly. Reasonably priced for the work performed. Very happy. Brakes Plus So much more. I'll be back. read more

Went in for an oil change and they forgot to put the cap back on. 3 days later, car was out of oil. Didn't seem like they cared too much. Said they'd add oil, but took longer than the actual oil change previously. Terrible spot. Literally go anywhere else. Also ran up repair recommendation but that may be a company wide issue Update: they said they "got me squared away" but didn't add any oil. So twice my engine could've blown b/c of them . How do you give 0 stars? read more

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DO NOT GO HERE. My tire fell off on the highway shortly after getting routine service. They are almost certainly at fault since everything was fine before. read more

Needed my brake pads fixed, got a great value and great service!! Would recommend to anyone

The service at the McKinney location was wonderful! They were able to help me immediately, which was really great to have after a long day of work. The service was efficient and of good quality. read more

Ive been hearing squeaks on my car lately and was unsure if my brakes were alright. Took it in, they got it looked at very quick! Scott helped me out and took a look and let me know they were all good. I appreciate this location and the gentleman who helped me! read more

We just purchased a used vehicle from another state and the emergency break failed inspection. We just moved here, so not knowing a good mechanic shop around I took a chance and rolled the dice on Brakes Plus. Rebecca and Sean were extremely helpful and quick to provide all of the information I needed. They went above and beyond on price and I felt more like someone just welcomed me to Texas than to simply work on my vehicle and move on to the next customer. I'm a little blown away right now and excited to see them again in the future! Thank you both! read more

If I could leave a negative 10 stars, I would. The Brakes Plus located at 5 W University Dr, McKinney, TX 75071 has had my 2013 Ford Focus for repair since March 2023. I have reached out several times and keep getting time frames to get my car back and then no car. Not once have they offered a discount, refund, or a rental car while my car is getting repaired. When I inquired about a rental, I was told it would be ready this week 11/13/23. Well, here it is 11/18/23 the end of the week and no car. I asked them again about getting me a rental and now the manager won't be in until Monday or Tuesday. This is Ridiculous read more

Great service! Roy was so kind and helpful. I will be coming here from now on for my inspections!:)

Went in for inspection sticker. They had me in and out in15 minutes. Great job! After a long days work so nice to have such quick service.

Roy did an amazing job! I will definitely be back. 10/10 I was referred to him through family and was highly satisfied. read more

Brakes Plus - Auto Repair Near Me - Mckinney, Texas

You deserve 0 Stars!! My brake light switch went out on my car. I took it in to be repaired and was first quoted a bill of $1750. They wanted to repair the switch, brake pads, calibers, rotors, hoses, and do a brake flush. After talking with them, the price then went to $1465, the. $1010, the eventually down to $784.56. Out of everything they done, they were still unable to fix my car because they claim the brake switch was a recall part that would have to be taken care of at the dealership. So as I drive off the parking lot, the car is driving worse off from when I drove it in. The technician basically said it would all be fixed once the brake switch was repaired. So they basically repaired parts on my car that probably weren't even broken. I feel 1000% screwed over. Fast forward - I was barely able to drive my car 3 miles from Brakes Plus to the dealership to get the brake light switch. They clearly knew the car was NOT in a good drivable condition, yet they sent me, a woman who trusted them to do the right thing, on my way. The technician could not have been truthful when he said the car was drivable. When I got to the dealership I was told that there was NO recall on my car for the brake light switch. I was able to purchase the part to fix the brake light switch for $1.71 and my husband was able to put it on. Pissed off is an understatement and this is unethical. I did reach out to the management at Brakes Plus and told them that I felt they took advantage of me and screwed me over. The person I spoke to (Jason I think) said they would be willing to look at the car again and put the $1.71 part on if my husband needed help. The audacity, right! I also told them that there was no recall on my brake switch. His response blew my mind. He said, well some of the brake switches have been recalled. Did you not have enough professionalism to use my car model and VIN # to verify if there was a recall. I hope that $784.56 blesses them because they were unethical and give small repair shops a bad name. I'll be reaching out to Brakes Plus' corporate office. Heed my warning and don't go to them. It's awful. It made no sense for me to be quoted a repair price of $1750.00, then $1464.00, then $1010.00, then $838.00, and ended at $784.56 -- only for my car to NOT BE FIXED!! Bottom line, y'all are CROOKS and need ethics training. read more

Awesome service at a great price! The guys up there are fun to talk to as well. Definitely recommend!

McKinney location performed brake repair on my 2013 Toyota Camry this week. The free inspection was completed and I was presented with the options. New rotors or calipers were not required. The repair was was done and my car and brakes are performing well. I'm very pleased and will go back. read more

Ronnie was extremely helpful in deciding what services were needed. Highly recommend!

I went in for a brake change service and the price was not worth what I got. I had paid for new brake pads all around and to have my brakes bled and get new fluid in. Come to find out not even 3 days later I'm getting error codes on my truck for brake malfunctions and other codes relating to my brakes. They acted both extremely squishy compared to normal and then they started to apply more pressure than what I was trying to almost locking up randomly. I check my brakes and calipers to see no indication that my brakes were bled and I check my brake fluid reservoir to see that the old darkened fluid that's been in my truck since ownership is still there. So I paid for a service that was never provided and got very poor service on my truck for an extremely high price Edit: I brought my truck back in and the customer service alone exceeded my expectations. They offered to fix the issue that was caused due to the poor service after recognizing the mistake that was made. Overall as annoying as the issue that happened was in very pleased with how these guys handled the situation and offered to fix it read more

I brought our 2020 Land Rover in on 4/22/23. Burning smell, thought it might be the brakes. They put it on the lift and in no time discovered it was the "transfer case output shaft seal". They didn't charge me, wouldn't take any money, tried to give a tip. Great team, very professional, clean shop, well done Brakes Plus!! Thank you! read more

Fast, friendly and quick service. Will definitely bring my car here every time I need service done mostly because I feel the guy I dealt with (Brandon) was very honest. THANK YOU! read more

Sean was amazing to deal with and they really take pride in helping their customers. We have been there before and they just seem to do the right thing for Their customers. I Don't write many reviews but I would recommend them to anyone. read more

Brakes Plus is extremely reliable, friendly, and professional . They were efficient and just awesome. You will not be disappointed.

This is an honest auto shop!!! Brought my truck here in Jan to have them look at my brakes - they said you don't need them. I just put new tires on my truck and had them check on a front end alignment- same results - the test shows. Or necessary no charge! And 20k miles later I still don't need brakes "your brakes are still looking good". This is a rare auto shop who will get my service when it's finally needed!! read more

Brakes Plus - Auto Repair Near Me - Mckinney, Texas

Smooth sailing now!! Sean (the manager) took care of my needs and took into consideration ALL of my concerns.. (even the ones I wasn't so nice about) Thanks Sean.. read more

My Brake technician Nick diagnosed the issues I was having with my front brakes and helped me get exactly what my vehicle needed without trying to over charge. (which is very Rare these Days) the repair was done quickly and i was back on the road. I'm very pleased and will be a customer from now on. Thanks for the outstanding Service Guys!!!! read more

We stopped by Brakes Plus in Mckinney because our check engine light came on. He plugged something in and said we will start here; It may just have to be reset! How nice he didn't try to sell us something. Thanks Brakes Plus!!! read more

This was a terrible experience on each occasion. I took my car in to get an oil change, a front head light bike replaced and an inspection. I was quoted around 180.00 and about a hour to a hour and a half. I dropped my car to get the service done and they said they were waiting on certification on state inspection and they would not be able to do it after 3pm. I dropped my car off around 1pm. They called around 230 pm and said they miss quoted and price and labor. They it was going to be more because the bulb was different and install was going to be longer. I understand things can be different then what you see on a screen, but you need to give a more diverse price range if there could be a change in price. Luckily they helped out with a discount taking off 80 dollars. Plus they weren't able to do the inspection even though they had my car till after 3pm. Ok that's fine I guess. Things can happen. Then the next day on my way home my can started to slightly sputter on my my home. I didn't think much of it at first till the next morning on the way to work. I was driving and every time I accelerated my car sputtered harder and my check engine light would flash. Luckily the shop was on my way to work so I was able to get it there before anything bad could happen. They recognized be when I walked in the store. Told them want was happening and said they would look into the problem. Come to find out a had a spark plug and coil out. Weird that there was never that problem, but coincidences can happen. So they did the work quoting around 450 for the work. Here is the good part!! They broke my car. After the work my car would not start. I have never had any issues starting my car. They said they needed the key fob in order to fix the issue. I have been using a key for about a year to start my car. Had to call my wife with our toddler to take them the fob and still nothing changed. It gets better!!! While doing the work they damaged a wire that starts my car. They made it sound like that there was nothing they could do, but I told them the car was fine till they started working on the car. After another hour they said that when changing the spark plugs a wire was damaged. Best part is that they never apologized for what happened and acted like it was a favor that they would fix it for free. THEY BROKE IT IN THE FIRST PLACE!!!!! But wait there's more. They said the part would be there same day and I would have the car back. Well guess what, part would not be there till Monday. So I had to find transportation to work on Monday. Oh yeah they said for the inconvenience they would get me my car whatever they needed to do. THIS IS THE BEST PART!!!! Know my battery is dead. They said that a cell was dead and it needed to be replaced. I told them I got the battery from them and it should be under warranty. Evidently it was out of warranty, but they would pro rate it from 169 dollars to 100 dollars. Y'all had my car and there was nothing wrong with my battery. After I explained that they had my car and it was working fine, plus it was working fine till they damaged a wire he put me on hold to finely tell me they would take care of a new battery. Finally to wrap it up, my wife went to pick up my keys and it took about 30 minutes to get everything. Oh yeah, they told me they could not bring me the car because they did not have the people do what they said. Anyway, they gave her the key but no paperwork for the work. They didn't know were exactly they key fob was and had to find it. Her is the golden star, the paper work they gave shows no battery being replaced. So did I get a new battery? Or if something happens with the battery will it be under warranty??????? On top us all of this my boss paid the bill and it was over 50 dollars what they quoted me over the phone AGAIN!!!!!!! Never again, should have read the reviews read more

They got me in quickly and did great work. They paid a lot attention to detail. Reminded me that the oil I brought was not the mfg recommended weight. They also found and showed me a leaking oil pan gasket that I was not aware of and recommended I contact the dealership for a warranty repair. These guys paid attention to details and gave me great service without trying to sell me services I didn't need. I appreciated the effort and friendly attitudes. read more

I can't say enough great things about these guys. Today I watched not only how they helped me, but also how they helped other customers that walked in or handled over the phone. Anytype of maintenance being done on your car can be a frustrating, and sometimes costly process. But these guys go above and beyond to make sure you have the means of transportation you need to do what you need to do. They are truly interested in helping you out an not how deep your pockets are. They are officially our go to for brakes, oil changes alignments, rotations, ect. We highly suggest bringing your car here. Top notch customer service. read more