When my car started shuddering on acceleration, I got concerned. I took it to my local auto repair and after an engine diagnosis, I was referred to Eagle Transmissions in McKinney. I met with the Manager, David Phelps who agreed to do a free half-day evaluation. I was looking at a large transmission repair bill, until Dave called me and told me it was a much smaller problem that did not involve the transmission. Furthermore, he called my local auto repair shop and explained what needed to be done. The bill after such excellent service? $0! As I have little expertise in auto repair (and none with transmissions), I rely on experts. It is absolutely excellent when you work with someone with such high ethics as Dave at Eagle Trans in McKinney. Had he told me I needed to spend thousands to fix my transmission, I would have done it. Instead, they determined that the problem was much smaller and facilitated it getting fixed and charged me nothing. It is with the highest confidence that I would recommend Eagle Transmission of McKinney to you - ask for Dave, you simply can't do better. read more

Fair quote and options were given and Frank was honest and trustworthy. More here to reach the 85 characters needed read more

Took my car in fire fat I was expecting to be $9k in a replacement and left with them telling me it's my computer instead, recommending several other companies that did the work and $0 for the analysis. How many places these days offer this kind of stellar service, doing the right thing knowing full well I'll definitely be back if my transmission DOES need to be replaced. Smart! read more

I had my transmission replaced by Eagle Transmission in McKinney, Tx, last March, 2024, because they came recommended by a trusted mechanic. I was only given the option to rebuild my transmission. They told me it shouldn't cost more than 4 or 5 thousand dollars. That was a lot of money, but still cheaper than a new or even used car. Being a woman, I'm at their mercy. Once they got it tore apart, they call me back and said it'll be $7,200 for a 1 year warranty or $8,500 for a 3 year warranty (that was after they brought down the price 3 X, finally offer). This is also after they had my car for over 3 weeks. I had to make a decision right then or the offer was off the table. And, if you decide not to have the transmission rebuilt there, they do not put your car back together and you still have to pay over a grand to have it removed from their shop. I ended up choosing the 3 year warranty, which I regret! They told me when I chose the three year warranty, I'd have to bring my car in every year for a transmission fluid change. I called today, they will only do them on Monday, Tuesday, or Wednesdays. How convenient for them, I'm unable to bring my in on those days. I even asked for Thursday, the 20th. Some say Frank is direct, I say he's a jerk and rude! I hands down will never take my car to them again! read more

My car stopped working on Monday and I spoke with Frank about having my vehicle towed to their repair shop. The following Monday I called to see what they found and they said the transmission needed to be rebuilt. My two options were a 1-year warranty for $6,207 and a 5-year warranty for $7,417. I asked what the price of a new transmission would be and I was told, "You cannot replace a transmission, they have to be rebuilt. Once you pull it off the lot of the Ford dealership that's the last transmission you get, from there when they break down, they have to be rebuilt." Being that I am a woman, I had no idea of knowing if this was true or not, so I spoke to my husband about it. He called there, and Torch I believe he said his name was said, "well you could get a new transmission but it would be a lot more expensive." This repair shop our nothing but dishonest crooks, they will hang on to your car for a week without telling you what is wrong with it, and take advantage of women. If I could leave them no stars I would. DO NOT TAKE YOUR VEHICLE HERE UNLESS YOU WANT TO OVERPAY AND BE LIED TO. read more

Honesty is hard to come by in the automotive repair shop world...frank is a straight shooter and will do what he says. Shop is busy because they know what they're doing! They stand behind their warranty and provide a great service! read more

Customer service review- I haven't had any issues with the car but it is too early to say it is fine. I brought my car in with a verbal commitment that it would be assessed that day possibly the next. This timeline was not meet. This was the start of many missed commitments. The whole process was projected to take 3-4 working days and they ended up having my car just over 3 weeks. Timelines were not met, prices were higher than quoted, discounts were negligible, I signed up for financing which turned out to be a credit card, and the communications were non existent. I never got a call from front desk, I initiated every call. I am unsure about the quality of work so I can't speak to that but as far as meeting expectations, professionalism, customer service this place is well below expectations. I will not recommend to friends. read more

I was referred to this shop for a transmission replacement in my car. I called and spoke to Frank, who offered to have my car towed to his shop (for free) and he would get me an estimate for the repair. We spoke on a Friday afternoon, the car was towed by Friday end of day. Frank told me he'd look at it first thing Monday morning and he's give me a call. I did not hear back from him on Monday so I called him on Tuesday. He said he hadn't had a chance to get to my car yet and he'd have an estimate by Wednesday. Well, end of day Wednesday still nothing. I called on Thursday afternoon (still no estimate had been provided) and told him that I wanted to pick up my car and take it elsewhere. He gave me multiple excuses as to why he hasn't gotten the estimate to me yet. So now we're almost a week out from having the car towed to his shop, and still no answers. He then tells me that I can't pick up my car until I pay for the tow, $136. I questioned him about this since he had told me the tow was free. He said "it clearly states on the website that the tow is free only if the work is performed". First off, he never mentioned this during our initial phone call. Secondly, I scoured his website and no where could I find this statement as he claimed. He proceeded to argue with me over the phone. I just wanted to pick up my car and be done dealing with him so I paid for the tow over the phone. read more

You will be disappointed if you use this shop. Seems like there is only 1 person that knows what's going on and it was extremely difficult to get ahold of anyone or have them call you back. We won't be coming back. read more

Apparently they will tell you anything to get you to leave your vehicle with them, but they didn't do one thing they promised... Absolutely HORRIBLE customer service. This used to be a good shop years ago, but not anymore. I've steered a few people their way in the past but the reverse will be the case from now on. My prediction: Out of business soon or at the very least, new management... read more

I had to call in daily for updates. Bill was $1k higher than other shops. However once estimate is done it's harder to get another estimate so get a lower price in writing before authorization. read more

Amazing people. I haven't had this kind of trust in an auto mechanic in a long time! Even gave me back money when I accidentally overpaid. Excellent service and reliable. Have saved me from buying a new van twice. read more

Beware of this place, especially if you have a manual transmission! First off, they do not have anyone onsite that can service, much less work on ("repair") a manual transmission. The "free towing", "free diagnostic" advertised on their website is a sham and is the hook/bait that unfortunately got me. They also only offer a "10% discount for military/veterans/first responders IF the guy at the front desk deems it so. Frank, the only guy juggling all the calls, taking payments and forcing customers to overpay for shady work HIGHLY encourages (bullies) customers to apply for some local credit lender to pay for their overpriced "labor fees" - known as "sublets" in their invoice. Frank claims he's from corporate since the previous manager died and gives some sob story about how he's the saving grace of this particular location. This all began when I took my Mazda Miata to have the transmission "diagnosed" since it would not engage in 1st, 2nd, 4th, 6th and Reverse gear. I initially thought it was the clutch, so I replaced the entire clutch (pressure plate, pilot bearing, resurfaced flywheel, etc), replaced the slave cylinder, bled the clutch fluid, basically everything except the transmission. I decided to bite the bullet and take it to a "transmission shop" thinking they'd know a thing or two about transmissions. I understand this day an age driving a manual transmission is a rare and perishable skill, however I had no clue that most of these "technicians" consult online forums for whatever car rolls into the lot and get a lot of the troubleshooting skills off yout ube channels. I'm very mechanically inclined, but acknowledge I do not know much about dismantling a transmission. It gets worse. They first tell me the trans is low on oil. Something I already knew. They stated labor for 4 hours would be about $480 to remove and dismantle the transmission. I went ahead an authorized this over the phone because I figured that for a 6spd transmission, with NO electronics that weights about as much as a holiday turkey wouldn't be too bad. Frank tells me it will be a day or two before they get back to me with " a list of parts and prices for me to decide if we proceed for them to do the repair". 1 week passes - no update/phone call from them. 10 days pass. I call up there, some guy name "Dustin" answers - has no clue what i'm talking about and refers me to call Frank in the morning. 12 days in I go in stating I "need to get something out of my glove box". I see the car is there in the corner with cigarette buts on the trunk and hood open with what appears to be sheets of brownish paper. I look inside the car and do see the transmission was removed. I give them the benefit of the doubt, but then I call 14 days after no update - Frank says they had to send my transmission offsite to another "Eagle location" (Didn't say which one) where he had a guy that only specialized in manual transmissions. Calls me 3 hours later saying that there was ground up metal in the oil and provides a quote of $3,100 for them to secure another unit, remove the good components and place them in my shell. I asked Frank "What exactly was the issue with my trans"? He could not answer. Said he can knock down about $100 since they think it may take a few days to repair. I ask again what exactly failed with the old trans? Syncronizers? Input shaft? output shaft? were the teeth on the gears shaven off? burn marks on the main gear? Frank could not answer. I said $3100 is too much and I will be picking my car as soon as they send the transmission back to the Mckinney location. Frank says he'll call me back with a lower price because he'll 'See what he can do". Calls back the next day saying $2640. I laugh. I say no thank you, I don't have that kind of money saved up. He says I can apply for some credit company that they work on and he'll knock it down to $2,550. i say no - and here is where it gets NASTY. FRANK could not take no for answer. I asked again what EXACTLY FAILED ON MY TRANS? He said it would be easier to replace with a refurbished unit. I said no, he said he'd call back. I make a few phone calls to local auto part stores and a refurbished 6 spd manual from LKQ or Midwest Manual Trans will set me back about $1,100 SHIPPED to my door with a 12 month warranty, less a $350 core. I call frank back with this info and is ADAMANT I should not do that because Eagle warranties their work 3 years, 36k miles. I ask what kind of gear oil they use and he says "the recommended one". I ask... Synchromesh? Full synthetic? what weight? 75W-90? What brand? Frankie didn't like me nitpicking and demanding answers. Hangs up. I then call again and simply tell him that I'm picking up my car on a certain day, and that my transmission better be there boxed up, every bolt, nut, washer, fitting, etc. better not be missing. Frank drove a hard bargain...as he's a great salesman - but mad I didn't fall for his bait. BEWARE OF THIS SHOP! STAY AWAY! read more

Yesterday my wife was was driving our car and felt a jerking feeling when the transmission shifted.First thing I did was went to a mechanic shop that I've been a regular at to have it checked out. The opened the hood and looked underneath and the first thing they told was to go to Eagle Transmission cause they're experts in finding problems and fixing them. This mechanic shop even works on transmissions too but told me that Eagle would still be better. I gave Eagle a call right before they closed and they told me to come in early drop it off and they can run a full diagnostic evaluation on the transmission. I felt some slips also and was worried that fluids were really low and cause some major issues. I get a call about mid day and Eagle tell me they checked everything on our transmission and it was running 100%. Fluids were good, no leaks, gears were fine but they did find a sensor that was possibly sending some bad signals cause the transmission to have some slips. This is where I was sold. They told me that because my regular mechanic shop sent me over there that I should go back with the diagnostic paperwork they ran and have them check the sensor and replace it. Then they gave me the keys and said I was all set. No charge for half a day of testing! I cant speak if this is the case 100% of the time but it's a level of service that I rarely see from any type of service business. They cared more about relationships with customers and other shops in the area than making an easy repair and charging. If I ever have an issue in the future with our transmission this will be the first and only place I go. Extremely friendly and just the feeling of a business trying to take care of everyone they can. I know they'll be around in the future because with such great service you would have to be crazy to not go back. Keep up the great work Eagle Transmission! read more

DO NOT GO THERE! WARNING! My wife's transmission stranded her so Eagle Transmission was the closest she could tow it to. Unknowingly to me they charged her $1000 dollars to take the transmission out of the vehicle and inspect for damage instead of reading the codes the car's computer gives for what's not working and call us to move forward... that should have been done first but they knew they had a woman to deal with. The mechanic told my wife "you only get one transmission when you buy the vehicle from form Ford." Ever heard of a new re-man transmission??? They tried to take advantage of my wife by charging her $8000 dollars to replace a bad clutch. Book time on a brand new transmission is 9.9 hours. The owner said he charges $185 hour which is higher than national average. A re-man tranny is $2200. For a brand new transmission we are at a grand total of +- $4000 dollars. His price was DOUBLE that. Please use google to research these things before you let crooked mechanics take you for money you worked hard for. read more

Great service and attention to detail. very competitive pricing excellent customer service and communication read more

I won't even give this place 1 star but it makes me choose. It DESERVES ZERO! The owner Frank is rude, corrupt and felt he could take advantage of my kindness because I am a woman and he felt he could mess around. He has had my car for a month and tore it apart and placed the parts in the backseat on the leather, RUINING IT! Then tried to charge me 6000.00 for a used transmission. He has given every excuse under the sun and still expected me to pay. I now have to get the police involved. Please do NOT give this guy business. He deserves to be shut down read more

Great shop! Very much appreciate their honest work and is definitely one of the very few if not the only honest place to get transmission work done. Id highly recommend getting your vehicle serviced here before going anywhere else... these folks wont let you down for sure! read more

This store has 5 star professional service. I cannot say more on how honest they were. David was perfect with every interaction. I just bought a used car and was suspicious of the transmission quality. He did an inspection personally in addition to putting his senior mechanic on it as well. Their honesty is a relief and refreshing in an industry like this. Please give them a try as I'll be depending on them in the future if need be. Very clean and family friendly shop also. read more

We'd been to several transmission shops and been given the run-around on several occasions. Mark was up-front about the costs and procedure that they'd be doing. Honest guys who did a great job, pretty much rebuilt the entire transmission for a great price. I will and would recommend this shop for anyone needing transmission work in McKinney and the northern Metroplex. read more

Our car transmission started to have problems with gear shifting.We assumed we had to have the entire transmission replaced. We took his car to Eagle Transmission to have it repaired. David was very professional and informative calling with the quote. We were pleasantly suprised we didn't end replacing the transmission, just a repair. He could have told us we had to replace the transmission. Very honest and fair prices. Would highly recommend Eagle Transmission! read more

I got referred to these guys from another shop and I couldn't have been happier with my experience. Everyone was extremely professional and efficient. I had to get a flex plate replaced and they took the time to show me what the original pieces looked like and what caused the original problems. I am grateful for the work they put in and will definitely look to them for future transmission fixes. read more

If I could give them additional stars I would! We've taken our autos to Eagle over the years whenever a problem would arise. From the prior ownership, to now with David at the helm, we have never been disappointed. David clearly articulates what the problem is, what options are available and the various price points to help in making a decision on how to proceed. Most recently I had one of our vehicles towed there after it would not start. I assumed that the starter was in need of being replaced. Pricing has always been fair, so there was no concern as I waited for David to call with the amount for the repair. He informed me that as soon as they opened the hood and looked at the starter, the technician simply pushed the plug in and the problem was solved! He joked that if was 5 seconds worth of work. The connector had worked lose somehow and was not fully seated in the plug housing. We were not charged for the "labor" required for this repair! Don't think this means that you can take your vehicle there for steeply discounted repair cost, sheeeesh...they're running a business after all! I'm simply highlighting the honesty and integrity that can be expected with them. They've definitely won our continued loyalty. read more

I called Frank and told him I had my car towed to Huffines on coit rd in Plano for some transm ission work and he told me he would fix it and he would have the towing service he used to tow it for around 150.00. I decided to go ahead with Huffines dealership and as I picked my car up I noticed another Eagle transmission shop 200 yards away. I think that was a weak, unethical and greedy way to treat someone! Weak integrity, I'm so glad I didn't use him!!! read more

From the reviews we have three transmission shops in McKinney that seem to treat customers very well. I talked to all three and got quotes from all three and decided to let David at this shop do the repair. He gave me a fair price and it was exactly the price I paid for the transmission when I picked up my truck. While my truck was in the shop they saw that the oil pan was leaking and I allowed them to fix that also since they gave me a very good price. read more

Good, honest, and fair. I've had a ton of maintenance work done on my 100,000+ mile Jaguar. Eagle Transmission has saved me from being ripped off at my dealer. The Customer Service is excellent and the work is great! Thank you!! read more

Took a Mazda3 to do pre-purchase inspection. David and his team went above and beyond with their customer service and they didn't even charge for the inspection. They really took the time to thoroughly inspect the car and provided valuable insights to help make my decision. David called the Mazda dealerships and checked for any recalls and confirmed remaining warranty would get transferred to the new owner. He also pulled-up several comps that helped me with negotiating a great deal. Friendly trustworthy folks! Highly recommended !! read more

Frank at Eagle Transmission was patient and easy to work with. The shop towed the car and gave estimate on repairs in a timely fashion. Unfortunately the transmission repair wasn't worth the cost for us but if we were to fix it we would have definitely gone with Eagle Transmission. I trust Frank and his shop. read more

Great place for oil changes, etc. The staff is very friendly and there have been multiple times where I've seen people come in looking for more expensive options than they need and have been given better (and less expensive) options for their vehicles. It really does seem like these guys genuinely care about their customers. read more

David and his team were recommended by my trusted Firestone shop on Eldorado in McKinney and I am so glad they sent me their way. He and his expert technician Mark went above and beyond the call of duty to get a needed part for me and my '07 MBZ E-350 and even shuttled me home and back a couple times. They also ran a free diagnostic test of my transmission that had been acting strange. I will encourage everyone needing this kind of work to visit them first thing. Real nice guys with incredible service! read more

Best place I have found for all around car service, have had several appointments here and they are honest dudes and charge competitive prices, what more could you want? read more

In the nearly 5 years I've lived in the Dallas area I've struggled to find a mechanic that I could trust, especially being a young female. The stories I could tell you of different shops trying to take advantage of me, thankfully I'm smart enough to question things. I was looking for a mechanic to fix my AC and that's when I went to YELP, and found Eagle Transmission. I read a few reviews, decided it was worth making an appointment. I am forever grateful to others who made such spot on reviews on Eagle Transmission. This place is the best! Jerry is so trust worthy, honest and extremely fair. I have already referred other friends there, and they all have loved going there as much as I have. I promise you won't be disappointed! They do everything, but tires! They have multiple locations. Thank you Eagle Transmission for proving there are good shops out there! Who truly have the best interest in their clients. read more

I have a new car thanks to some of the worst A/C service ever and paid more than the trade in value of my vehicle. I recommend using someone else...anybody else! read more

I bought my 2001 Mercedes Benz to Eagle Transmission awhile back in February. And they did a horrible job on my car. They inflated the repair cost from $1021 to $2250. They also crack my radiator. I reported them to the Better Business Bureau and they never responded to my complaint. Don't bring your car there. Your be sorry read more

This is the best mechanic shop I've ever been in. The owner is courteous, honest, and fair. I wont use anyone else if I need auto work in McKinney. read more

Took my car to get my transmission check. Never got a call back so I called back they told me the transmission needed to be replace and I told them I would just pick up the car and figure out at a later date. When I went to pick up my car it was hit in the lower back driver door and parked half way in the grass and on the concrete as I tried to talk to the manager onsite DAVID PHELPS he said that was a parking spot and he no longer had anything to do with the car or anything about it. I am taking it a step up from here. For anyone that takes there car here take pictures when dropping off at this location. Mckinney, Tx read more

Incredibly friendly and honest owner. Had an issue with my car that would have cost almost $5k, but I was able to avoid that because of the owners honestly with the problem. I highly recommend taking any vehicle here and will continue to take my business here as well! read more

This is the second time I have used this auto shop. Both times, a great experience. Great customer service, honesty and a fair price. Qualities that are scarce these days with a lot of shops. I would highly recommend this shop to anyone. read more

These people are absolutley wonderful, I had to rebuild my transmission a year ago and when all was said and done they did a great job and told me I was covered for 3 years under the warrenty they gave me. Well today my pan gasket was cracked and they had me in and out within an hour with my car. These people are nothing short of Mirical workers, friendly as can be and all around good attitudes. Not that I hope your transmissions fail but if and when they do I strongly recommend eagle! read more

Vehicle has a 100,000 mile extended Warranty on work performed by this shop for a brand new engine. The warranty was transferable when we purchased truck 5/2019. The previous manager David was awesome at resolving the minor issues we had but the shop is now under new management. They had our truck for almost a week and blamed the warranty company stating the issue was not covered. We called the warranty company who informed us that the shop never called back to confirm the issue and also confirmed that the shop could "care less" about doing the work. Frank, the new manager, made it very clear he did not want to do work on the truck, made several negative comments and was less than helpful. Don't put "The one to Trust" on your signage, website and marketing materials if you can't even tell the truth. While their website says their business is built on referrals, their current management must have missed the memo. I won't refer anyone here and will make sure everyone knows this shop engages in shady business practices without regard for the customer. STAY AWAY! read more