On April 2, 2025 (Invoice #20513155332), I came to Brakes Plus for a complete brake replacement on my vehicle. The associate who helped me was Mike. I was charged $975.24 for what I was told would be a full and proper brake service. As a young woman without extensive car knowledge, I trusted your business to act with integrity and prioritize my safety. Instead, I was taken advantage of and put at serious risk. I have since relocated to San Diego. Roughly two months ago, my car began shaking violently and producing a loud, clattering noise every time I braked. Concerned for my safety, I took it to a trusted family mechanic who thoroughly inspected the brakes. What he found was absolutely appalling and infuriating: Old, low-quality, or reused brake components were installed instead of new ones. Critical parts were missing entirely from the brake assembly. No lubrication was applied where necessary, which led to severe wear and dangerous noise. The work was described by my trusted mechanic as "incomplete, lazy, and unsafe." I have photos taken during the inspection showing the missing clips, rusted parts, and lack of lubrication -- all of which are unacceptable given the almost $1,000 I was charged. These images clearly demonstrate the subpar quality and negligence of the service provided. This wasn't just poor workmanship -- this was predatory behavior. I was overcharged, under-serviced, and targeted because of my age and gender, assuming I wouldn't question or recognize a scam. This is not only unethical, it is dangerous. You compromised my safety on the road. I had to pay again out of pocket to have the brakes replaced and done properly. I am demanding a full refund of $975.24. This is not just about money -- it's about accountability. Businesses like yours do not get to profit from manipulating young, inexperienced customers while jeopardizing their lives. Please address this as soon as possible. I will also contact the Better Business Bureau, consumer protection agencies, and post online public reviews and social media platforms. read more

Outstanding Service from Brakes Plus Peoria! When my truck suddenly wouldn't come out of park last night, I wasn't sure what to do. My very first call was to Brakes Plus in Peoria because I remembered how helpful and professional they were during a previous visit. Paul immediately stepped in to help. He arranged a tow truck, got my vehicle into the shop first thing the next morning, and had it diagnosed, repaired, and back in my driveway by dinnertime. In a situation that could have easily become a major headache, Paul and the team made the entire process smooth, stress-free, and incredibly efficient. Exceptional customer service is hard to find these days, and Paul's professionalism, communication, and commitment to helping me get back on the road exceeded every expectation. Thank you, Paul, and thank you Brakes Plus Peoria! You've earned a loyal customer, and I highly recommend your team to anyone looking for honest, reliable, and outstanding automotive service. Five Stars All the Way! read more

As the original owner of my 02 Toyota 4Runner. I have always used the same mechanic as he knew me, my vehicle, the quality of parts, and service I expected. I was devastated to hear he retired about six months ago. So, I asked my friends for a referral for a reliable mechanic and a great friend suggested going to see Ed at Brakes Plus on 83rd Ave and Deer Valley. I found the establishment clean, organized, and it smelled amazing, possibly a candle (in a mechanic shop?) so not expected! The fact is it felt warm and inviting. Ed was polite and knowledgeable. He took the time to hear my concerns and when I returned, he explained the repairs my vehicle needed. He even explained them in the priority I needed to get them done in. I gave Brake Plus and Ed a five-star review because he provided me with superior customer service, a quick turnaround, and fair prices. I have found my new mechanic and a place I would recommend to my family and friends. read more

I cant rave enough about the service I received at this Brakes Plus. If I could give it a higher rating I would. I brought my car in for a check up as I was going on a long trip the next day. I was told by Mark that I needed a complete brake replacement. He worked with me to get me the best price possible. I didn't have a ride home or to the store. Mark had Paul take me to Walmart and then had him pick me up . Paul was right on time and brought me back to the shop. I was informed that they didn't have the right boot but even though it was late they found one at another Brake plus store. I waited and they fixed it with in less than an hour, after their usual closing time. While I waited the were so caring, water, candy etc. They did every thing above and beyond to make me feel comfortable. I would recommend them to any body.. Good Job Mark and Paul!Thank you so much. read more

Here's the review I left for Brakes Plus and you. Im a HUGE fan of Brakes Plus Peoria! I've followed Paul Lafko since I moved to AZ, 21 years ago. I've had numerous family vehicles repaired through the years knowing that Paul and his crew will ensure that repairs are done correctly. I've referred Paul to numerous friends and family with 100% repeat business. In fact, both my Son and Daughter live in California and will drive across the desert to have Paul perform scheduled maintenance and repairs. I wish I could award higher than 5 stars to Brakes Plus Peoria TO BOTH Mark and Paul, but alas, all I can do is to say how HONEST, these guys are. If you're looking for an honest mechanic, these guys will have your back. read more

This is my new go to location for brakes and tire issues. Curtis Smith is nothing but professional, friendly, and very detail oriented. He went above and beyond to get my car in and out same day, making me a customer for as long as he works there. Dude seriously helped me out in a time of need, and made the entire interaction feel like I really was dealing with a buddy that works there. Had some serious issues going on with my wife's rear brakes on a 2016 Honda civic, Curtis and his team got it on the lift fast, had a diagnosis to me within an hour and I picked the vehicle up a few hours later. Thing runs as it did the day we bought it from the dealer. Thanks once again Curtis, YOURE THE MAN! read more

Nothing but great experience after great experience. I always call before going in to check how busy they are And most times I get the manager Mark Purcell right away telling me to come right in. I was in last week for my blinker switch and even though they had to order the part in and it would be awhile, the manager made sure I was still taken care of, my tire pressure checked and advised about an oil change in the near future. I wasn't the only customer to be treated as such, as the guy before me was even reminded of a special they were having that would help cut his cost. He left happy and told me how he only ever came here. And I am very pleased with my services! I'll be back! read more

I needed what I thought were some brake pads for my front two tires, turned out my rotors had worn down too much as well and I ended up needing four new rotors and pads. They also told me I had a few other things to replace on my car that weren't an emergency but were recommended. As a 'starving college student' I didn't want to purchase all the unnecessary things, only the required brakes that were going bad. Just the pads and rotors were going to cost me a lot of money, but they gave me a discount as a student and made everything $400 even, which I thought was a fair price at the rate of one tire having a pad and a rotor for only $100. Thanks for the discount and great service. read more

Recently one of our cars, a 2011 Chevy Cruze, had several problems. We chose the Brake Plus store on Deer Valley, in Peoria. Even though they were obviously busy, Paul the Manager, worked us in that day. They found the problems we took the car in for but also found that our A/C unit was rusted and making noise. In addition to the A/C compressor being bad, the Serpentine Belt was almost worn through and could've come off at anytime; causing major damage to the engine. We are so happy with their work and professionalism, that we will be taking all our cars to them in the future. We would recommend them to any one experiencing car problems, without hesitation! Ken and Kathy Watt read more

Honest, good people. They could have easily taken advantage of me, but they didn't. My Toyota dealership told me that I needed new brakes ASAP. They got me all worried thinking that my brakes would fail at any moment. To save money I took my car to Brakes Plus for my new brakes. When they checked my cay, they said that I still have 60-70% of my brakes left and they were in good condition. No need to replace. They were as confused as I was as to why Right Toyota told me they were wasted. Thanks, Brakes Plus! You've got my business when I DO need brakes for one of my cars. read more

I won't get my brakes or alignment done anywhere else. They are not only cheaper than most places, they are honest about the work and if the vehicle doesn't need the repair, they won't do it. I hadn't planned to do an alignment on my vehicle at this time, but due to replacing my tires unexpectedly, the front office gal Sabrina helped me to get the best deal I could get and it was done in a timely fashion. I have been coming to them for over 12 years. I REALLY appreciate a company that has honesty and integrity! Thanks Mark and thanks Sabrina! read more

I would like to thank Tony, the Brakes Plus Technician at the Peoria location who serviced my brake pads last week. While this work was well done he noticed that a separation was developing on a tire and advised me of the potential danger of continuing to drive on it. The tire was immediately replaced by the store where I purchased it from. I regularly go to this Brakes Plus location for service on my Saab 9-3 and find the staff to be conscientious about their work. read more

Great professional, knowledgeable, quick service. I called and spoke with Paul who provided friendly assistance with my request for a brake check at the last minute. Arrived within 15 mins and was greeted by Ed who was quite witty and friendly. He got me registered in no time. Within two hours, my brakes were inspected with necessary repairs and replacements and I was on my way home. Thanks for the excellent service Brakes Plus. You have a repeat customer ! read more

A couple months ago I went to breaks plus to simply get my tire pressure checked, and being a teenage girl knowing nothing about cars or what it would cost to come in and check my tire pressure, it was a breath of fresh air and relief to be helped by the guys at brakes plus! Especially Ed, he was so quick with the check and extremely kind overall which I appreciated a ton! I definitely recommend going to breaks plus! Thank you!! read more

I have been in the customer service business my entire life life. And I received some of the best customer service I have ever experienced very experienced dealing with any product or service at the Deer Valley location of breaks plus.. The communication was very thorough and detailed. I felt very comfortable making The decisions that I needed to make. I was treated with sincere curtisincere courtesy respect and politeness. read more

I recently visited Brake Plus and had an excellent experience. The staff was incredibly friendly and knowledgeable. They explained everything clearly and made sure I understood the work that needed to be done. The service was quick, and my brakes light are working perfectly now. I also appreciated the clean and comfortable waiting area. I highly recommend Brake Plus for their reliable and professional service!! read more

I was having trouble with my AC and called around but couldn't find anyone to beat these prices! I live in Gilbert, but made the drive out to Peoria once talking to Riki. Him and his team helped me out tremendously with prices that couldn't be beat, as well as the customer service, which is what sold me. I will be making the hour drive out for anything else I'll ever need done. Thank you to Riki and his team! read more

I always drive just a little out of my way to the Brakes Plus on Deer Valley Rd, store 207 because service advisor Ed Pinda is the absolute best! He is always very friendly, courteous, knowledgeable, professional and HONEST! I know I can always count on, rely and depend on Ed to provide me with the best service at very reasonable prices for the safety and performance of my vehicle! Thank you Ed! read more

I have nothing but good things to say about this Brakes Plus. The customer service was great and the coupons they offer really helps. I especially want to thank Mike. He is very knowledgeable and really takes the time to explain what is wrong in a way that makes sense. I know that I can call him anytime I have questions about my car and he will take time to answer them. read more