I took my car in there to be checked they did a free estimate. checked the brakes and gave me an estimate, explaining everything to me so I would understand. Also, when I had some concerns about the cost, they negotiated and had the car fixed in a very timely fashion, very professional. My daughter went and took her car as well, and she had the same experience read more

My battery died in a parking lot . I waited 3 hours for the battery service to get to me and jump the car and confirm i needed a new battery. I was literally 500 feet away and called at 4:30 PM. Alfredo answered I explained what I needed and could they help? Yes bring it right over. I was out the door, new battery installed before 5 PM. He didn't try to upsell me, convince me to sign up for anything. They just changed my battery. I will go back, I will go to this location. read more

Go see Albert he will take care of your car needs honest prices and services. My car needed a vacuum pump and he got it done within 2 hrs I highly recommend. ​ read more

Albert got me in right away. Fixed my car up and in no time at all I was on my way. They were quick and easy on the wallet. Thank you.

Great service and very patient. Wayne was very knowledgeable and willing to work with my price range. 10/10 service and will be with brake plus for all my car maintenance needs. read more

Brakes Plus on Reems consistently delivers exceptional service and goes above and beyond expectations. Their professionalism, attention to detail, and genuine care for customers make them stand out. The Manager, Wayne, has made significant contributions leading his team to success. read more

Awesome customer service and top-notch work. Shane took care of me like I was an old friend. We had one of the worst-case scenarios occur: Traveling a few hundred miles from home and we had a brake line failure-Saturday afternoon on Memorial Day weekend. Pulling in with fluid running out near the front wheel, Shane @ Brakes Plus store # 209 in Surprise AZ got us in with no appointment and had us back on the road within hours. It was easy on the wallet too. He took the time to show us the failed part, explained how & why it failed. It wasn't an easy fix with a lifted & modified monster truck, but my brake pedal is like new, and he definitely saved the weekend for us while we paid respect to our fallen heroes that weekend. We returned home safe & sound. I hope our local Brakes Plus is as good or I'll be returning to Surprise AZ for future brake needs. Thanks Shane, customer for life now . read more

Brakes Plus - Auto Repair Near Me - Surprise, Arizona

Seek out Albert, Service Advisor, and Matt very skilled technician ... simply best I have expirenced.

Top tier customer service from the gentleman with the good attitude and smile! Very helpful and informative service

I have had many great experiences at this location, but today was the worst customer service I have seen in many years. Brandon was rude, condescending, and just plain did not know his job. It started when I asked about pricing and discounts for coupons and veterans. He could not clearly explain anything about the pricing other than scold me for wondering why an oil change with a coupon was 69 dollars, but the 3 extra quarts of oil would cost more than $75. There are too many details to go over all the rude comments and his inability to respectfully discuss prices. After my service, he said he would not give me an itemized list of the charges until after I paid. He continued being nasty, we went back and forth a few times about what the charges were. I asked him if I could speak to a manager or another service rep. After a bit of back and forth, it came down to him telling me he is in charge of the store and there are no other employees there. Then he went on to tell me that he charged me for something I did not ask for...tire rotation. Again, he made up some stuff about how since I have had it done in the past, I must have wanted it done now. I had been extremely clear I wanted an oil change and was specifically looking for the one in a coupon I had received. Finally, he agreed to subtract the $10 for tire rotation, but the price only dropped $5.00. When I questioned him about it, again, very rudely he reminded me that the other $5 was tax and everybody has to pay that. Really? So when you subtract $10 from the subtotal, you have to add $5 in tax? In other words, he just lied and then tried to make it sound like there was a good excuse. I just paid the ransom and left. One last thing, because this review could go on for pages... When a customer does not understand pricing clearly and thinks what you told them does not make sense so they ask for an explanation, raising your voice and bellowing "I JUST TOLD YOU" is never, ever, ever the correct response. No, there is no pricing posted in the store that could explain how he got to the total that came up. If he could have just explained that extra $75, it would have made things so much easier. read more

My dad and I tried to schedule two appointments online -one for each vehicle we own- at Noon and 1pm for oil changes. We only recieved an email confirming the noon appointment. When we called the next morning they said both appointments were confirmed. We arrived on time for the first appointment. The man working the front (Willy, I think?) was very friendly and kind. Unfortunately all the information we put into the online system didn't transfer to the system they use on site so it took almost half an hour to get 'registered'. We were told dad's car would go in first and mine second so he would get a call in about an hour to let him know his was done and mine should be ready shortly there after. Well, an hour later I get a call that they "mixed up" the vehicles and mine is ready. We waited about half an hour before heading back over figuring dad's car should be getting close to done by then. WRONG! When we arrived dad's car hadn't been started yet. We literally watched the guys see us come in and run over to dad's vehicle to start working on it. We still waited an hour for his oil change. With appointments at noon and 1 we should have been done no later than 2(ish). It was after 3:30 before we got both vehicles back. They did give us $25 off each service, but one actually apologized and even with the money off the service felt over price for what we recieved. read more

Went in to get brakes done they found some other things that needed work they did a great job and no over pricing or trying to sale me on something I didn't need I will be going back read more

Very happy with service, prices & honesty. They are quick, lobby & restroom clean. We have been coming here for 3 years. Recommend this location. read more

took it in later in the day with grinding breaks sat for a good hour or more then was told no sound and I had good breaks ok seems fishy but I left by the time I got home grinding sound was back! went to another place for fix and low and behold my key lock is missing had to go back for it and sure enough it was there after having to hear the front guy tell me they would have called me if they had it and they run a clean ship! Needless to say I won't be back and recommend anyone else does the same read more

Called to see if I can get an oil changed as I was driving by because I saw their employees outside smoking and sitting on their phones and 3 empty bays. Unfortunately, I sat on hold for over 20 minutes, so needless to say I didn't use your service. Customer service is horrible. read more

I told mechanic to remove device he said he couldn't due to him not knowing the reason it's there. read more

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Willie (reems/litchfield) is a great, professional technician. He explains what's going on with my car and help me find ways to save money. I will continue to patronage this place. read more

Shane helped me out and explained everything that my car needed. The service was quick and easy! He gave all the best recommendations and didn't seem like he was unnecessarily up charging me for anything. 10/10 experience and will be a returning customer because of him read more

Customer service is really bad. It's actually non existent. Poor quality of vehicle service.

This had to have been the top notch car services I have ever been to. Everyone was super nice and helpful, I made an appointment online and got checked in early and it went smoothly. My brakes are now better than ever. I ended up not having a way of getting back home so they provided an Lyft service for me to get home which was amazing, and even better my car was done faster than anticipated. Overall amazing experience today :) read more

Absolutely everything you could hope for maintenance service for your car! Will you are spectacular you made us feel so comfortable and thank you for being one of the most honest places we brought our business to! Shane thank you for coming up and talking to us and actually showing us on our vehicle what we did and did not need! Most of all thank you for your honesty Brakes Plus! read more

2020 Chevy Tahoe, 600 plus dollars for full brake job and still my brakes make noise. Dealership says I need brakes, went back to location and was told nothing is wrong. I will not go back but I will let people know to just deal with Dealership and avoid places like this. Yes some repair places are good but I've found the Dealership to be more on standing behind their work. May pay more but less hassle if something is wrong. But please do your own research, on BBB website. read more

Brakes Plus - Auto Repair Near Me - Surprise, Arizona

These guys are incredibly honest and generous! I brought my car in because it was rattling badly underneath the vehicle. Albert Fernandez took a look at it and quickly determined that it just needed a few clips. They completely repaired my car at no charge! As a female that knows nothing about cars, I'm so used to being taken advantage of, and told that there are things wrong that don't really exist! Not these guys! They are honest, generous, and fixed my car within minutes! I'm now a LIFETIME customer of Brakes Plus and will refer friends n family!! read more

This place is not as expected. The customer service is very low and they didn't fix my issue well. When I went and told them that the alignment wasn't done correctly, they were referring to the machines they have and them relying on them. Plus they told me to go to a dealer and have it fixed by them. Then, why are you charging people when you refer them to dealer? Please, please, pay $30 extra and your car to dealer instead of here read more

Needed an oil change so decided to try brakes plus, it was a fair price, and didn't take too long!

After having my brakes done, it seemed like I was driving someone else's car. They felt spongy and like they didn't stop like they used to. It kind of slid instead of grabbing and was very scary. Driving with toddlers in the car I wanted to be safe. I called Brakes Plus and they kindly looked at it for me no issues and got me in super fast no charge. Lana called and told me they had a master brake specialist look at it for me. He is super picky and detailed. She told me they didn't find anything. I felt like I was going crazy. I appreciated them checking. I paid to get the upgraded ceramic pads. I was dumbfounded why it felt so scary and unsafe. Maybe the brand of pads? Lana said they would always be there if I wanted they would look at it again. Driving home it was my car again. No more spongy feeling and they stopped the way they should. My husband and his brother who is quite handy thinks that maybe air was in the line. They said they didn't find any issues. Maybe they can look at it and the air sneaks out? Maybe they bled them again just in case and didn't notice air? I will never know the mystery, but they are they way they are suppose to be and I feel safe. read more

First time customer. Made a reservation days before for a regular oil change to knock it out over my lunch hour. Got it there before my time slot. An hour and a half later, oil change done and I'm late to be back. Seems like they have some good people based on the impromptu team meetings I watched, but disappointed on this visit considering other places knock this out in ten minutes. Hopefully the oil change was done properly. read more

If you do not know anything about cars do not go here you will be scammed without a doubt just lookup the price of items they are using and they will say it costs triple that and still charge you a hefty price for install. Very untrustworthy would highly recommend finding a family owned car repair that might be more trustworthy. Please don't waste your time and money. read more

Update...had these brakes a little over a year. I don't ride my brakes hard and don't drive aggressive. These brakes are junk. Having a hard time braking and they feel warped when I press on the brake. They have a limited warranty but I won't bother using it. Going to spend the money and have them done correctly at Toyota. When I had them put on a year ago...it Literally it took them THREE visits to get them done "right" with the last being with my husband having to make an appearance, as well as for Toyota taking pics because it was such a shoddy job. Never again. read more

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Hands down the best experience I've ever had at a mechanic shop in my entire life! If I could add ten more stars I would. Usually I'm so much more aware when making a large purchase but was obviously off my game when I bought a car private party that needed more work than I first was aware. I made an appointment at Brakes Plus and was thankful for their free inspection. From the person running the counter to the techs I came into direct contact with everyone was awesome. Bryan took me out of the bay to show me all that needed fixed and tackled what he could during my appointment. I was given an estimate of other things needed and I was able to schedule an appointment for the rest quickly. I was given an estimated time to get things done and it was pretty accurate. I loved that you had the option to stay and wait, leave or use their shuttle service. The lobby has a small tv to watch, tables and chairs as well as a small soda machine and coffee. Everyone was upfront and honest and no surprises sprung. They even test drove the car when done to make sure it was running better. Lastly when I came I. For my following appointment they said hello to me instantly along with my name in a room full of other customers. They remembered and that meant a lot. That's great service and I'm now a loyal customer who will spread the word to all. Thanks for such an awesome experience in a usually unpleasant field. read more

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My experience with the Brakes plus team was excellent. Wayne and his team got me in and out with zero issues. My miata drives like it's on rails. They were able to set my suspension to my exact specs. Thanks! read more

Brakes Plus - 1992 miata - Auto Repair Near Me - Surprise, Arizona

Took my car here after getting it repaired at another shop because I was having some issues with it starting. They were able to find the problem and fix it in about 30 minutes or so and didn't charge me for their work. Excellent customer service. read more

This is the last time I come here. An oil change takes less than 30 minutes. They say an hour for some odd reason even when you make an appointment. I have to follow up with them to ensure my oil change is even done because they will let your truck sit there while everyone is just hanging around doing nothing. Absolutely horrible experience and customer service. read more

Great service and customer care fast and efficient friendly service. They even drove me to a breakfast place.

Super friendly and knowledgeable team. I felt comfortable and like I wasn't being screwed over for things that I didn't need or know about. Highly recommend! Oh and they are super veteran friendly! read more

So dropped my 01 ram single cab 2wd off for simple brake maintenance and after I denied the estimate of 950$ I come back to my power steering hose blown completely out and try to make me pay 200$ to fix it and when I denied to fix their mistake they made me drive my truck home blowing power steering everywhere I was helped by Manager WAYNE read more

Brakes Plus - drained power steering - Auto Repair Near Me - Surprise, Arizona

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called ahead to get the price for an oil change. gave them my year, make, model, and even how many quarts my truck takes. they told me it would be $120/125. thought that was fair and made the half hour drive over and had my wife and child in another car follow me to pick me up. Only for them to try to charge me $170 bucks for the oil change. don't trust their quotes. straight lied to me just to get me in the door. Huge waste of time read more

I was at the KIA dealership recently getting some work done when they mentioned my front brake pads were low. I didn't want to pay the dealership prices and had remembered my brother in law told me about Brakes Plus, so I decided to check them out. I was greeted by Albert who was very knowledgeable and friendly. He explained the entire process to me in great detail. I decided to get the premium pads which came with a lifetime warranty. I had never heard of pads before with a lifetime warranty for replacement via normal wear. I also got a brake fluid change, alignment and oil change. The oil change was free with a promotion so it was a little under $400 for all that work which is extremely affordable. It probably would've been close to double at the dealership. Albert took me into the shop as well to to do a visual inspection of the pads prior to replacing. They also showed me the calibration settings for the alignment prior and after the adjustments which was nice. When I came to pick up my car Wayne helped me checkout and was super friendly as well. I'll definitely be back for more service. Thank you guys! read more

I called because I was struggling changing a break light today (they were close to my house & I've heard they do more than just brakes) and to my surprise Wayne answered right away and said "come on in and we will take care of it". I went in right away and was greeted immediately, he took the car to the back right away and changed the bulb for me! They didn't even charge me since I already had the bulb!!! If you go to do the same make sure to tip the guys good- they deserve it. Best guys ever. I would recommend them to anyone! Thanks again guys, when it is time for brakes I will be back for sure. read more

I recommend this place Jason, Albert and the rest of the crew were great. Very honest and helpful. Great customer service. Most definetly returning for any vehicle repairs. Thank you very much. read more