I needed an alternator and I called to check on availability and they had the part in stock. Fast,…read moreeasy, and friendly service. Great prices too! My mobile mechanic Jerome recommended this place and I will definitely be back.

I'm going to tell you that I'm a big fan of probably the largest parts group on the eastern…read moreMaryland peninsula and their ability to make your dreams come true when looking for a transfer case or other difficult situations for that hard to find truck or automobile parts. Be sure to check out their inventory when you have the time to make a decision on purchasing the vehicle equipment you need

This place was fantastic!! We needed a rear differential quickly and they delivered 3 days earlier…read morethan promised. The service and communication was top notch. We worked with Caesar and couldn't be happier. Highly recommend this business!!

Bait & Switch I…read morecalled Olympus at around 3:45p on a Friday to check if they had available a car battery. The lady checked and quoted me two prices: flooded battery is $179 with 2-yr warranty and AGM battery is $230 with 3-yr warranty. I stated I would go go the AGM. She told me the battery had to be delivered to their MD store from their VA store. I agreed and told her I needed the battery that day as I had secured someone to install it for me. She said no problem call me back at 5pm and I'll confirm if it's been delivered or how far they were away. I called her back at 5pm and she said the driver was minutes away from the MD store and I should head to the store to purchase the battery. I headed to the store and advised I was there to purchase the battery. That is when I was told the battery was $279 with tax it was $297! I told the guy I was quoted $230 by that lady in the VA store. He tried to lower it to $255 plus tax but would not honor the $230 price even after calling her who also confirmed she quoted me $230z. I was left driving around store to store trying to find a battery before stores closed at 6pm to ensure I had it in time to have it installed that evening. FRUSTRATING! Lost a customer and earned a BAD review too! Olympus do better! Honor your price quotes - that's what a good business does!!!

I've been going here a lot lately to get miscellaneous parts for my 1999 Honda Civic. So far, I've…read moregotten spark plugs, a front headlight, and an air filter. They always have the parts I need and best of all, they are at least 50%, if not more, cheaper than any chain auto supply store in the area. The service is excellent and they seem very knowledgeable. If you need parts, I highly recommend you check them out. They also have locations in Fairfax, Woodbridge, and Chantilly. I can't say if the other locations are as good, but just in case you're not near Alexandria, it's worth to check out.

I'm not even sure where to begin, but I'll start with this: I've been going through something…read moreincredibly difficult. I had to rebuild fast. I researched, I asked questions, and I walked into Pohanka VW hoping for even a small win. What I got was three people who treated me with respect, patience, and genuine care. DeMarco was the first person who didn't rush me, pressure me, or dismiss me when I was nervous and overshared for 2 days prior. He listened. He slowed things down. He made space for me to breathe. LJ was calm, steady, and kind -- even when I tried to haggle (not my strength!). He never made me feel silly or out of place. He just guided me through it. And Zach in finance... he worked magic. He showed me my real credit score, walked me through every detail, and somehow got me the best VW package and LoJack. He made sure my kids and I were protected and set up for success. These three didn't just make a sale. They made a difference. To LJ, DeMarco, and Zach -- thank you. Truly. The time you spent with me before the purchase and today meant more than you realize. My kids and I are safe, stable, and back on our feet because of the way you showed up. Blessed and grateful.

Excellent customer service they kept me informed of each step of my service I was even provided a…read morevideo of the tech findings. I was very impressed to say the least.

This company is fantastic. It's been around for over 20 years and is owned by a local Charles…read morecounty resident who is respected by everyone. I highly recommend ULTRA

I have been coming here since Willie was on 925. I have always had exceptional service. They don't…read morerepair things if you ask them not to. For example, years ago I had a nail in my tire. I had bought the tires at Goodyear when they had the replace and or repair thing. Willie just made it ok to drive on until I could get to Goodyear the next day to get it repaired. I usually wait on my car because I don't have another car and I don't want to pay for an uber or cab. They do it quickly and properly.I have recommended them to everyone I know. They aren't necessarily the cheapest but they are the best in my opinion.

I had been riding around with replacement parts for my vehicle for months and was too lazy to take…read morethe time to have them installed. When I finally decided to have them installed, I chose Pro-Link Automotive not only because it was convenient but appeared reliable based on prior ratings. Even though I was prepared to wait to get an appointment, I was able to get my car in within a week. After the parts were replaced, I received a call and was told exactly what was done to include them having to add screws that were missing from the original parts. I was also told the parking lights I requested be replaced were already working properly. So I was able to save some money. The price of the service was way less than expected! Anywho, I found a new mechanic for my vehicle. Now my plan to keep my car until the wheels fall off has been extended!

I'm new to Maryland and found the most honest mechanic in town; Mark at ProLink saved me $$$ and…read moremake me aware of how Bayside Chevrolet Scammed me. On 8 January 2020, I had my transmission replaced on my 2012 Chevrolet Traverse; replaced with a used transmission by Rick Ball Chevrolet Dealership in MO. On 11 January 2020 I had the car in Maryland and the Check Engine light came on. I called MO and they stated to take the car to a Chevrolet Dealership in Maryland. On 17 January 2020, I took my car to Bayside Chevrolet and I provided them a full update on the status of my transmission; They had the vehicle until 22 January 2020. On 22 January 2020, they documented on my service ticket, "R+R Sensor to find covered in clutch material indicating faulty internals require replace transmission"; approximately $6045. They stated they only deal with OEM parts and would not work with the used parts provider to install the used transmission. They informed me I have 2 options: Option 1 was to pay them $6045 to replace my transmission with a new one or pay $143.25 for diagnosing the vehicle and go elsewhere. On 22 January 2020, I Paid $143.25 for the diagnosis and I took my Traverse to ProLink Automotive located in Prince Frederick, MD. On 31 January 2020, I picked up my Traverse from ProLink Automotive. ProLink owner Mark stated he "flushed" the transmission and it was running great. He stated that Bayside Chevrolet lied about diagnosing the "sensor" in the transmission. He stated the sensor is an internal (inside transmission) sensor and that it was evident that Bayside Chevrolet never accessed the internals of the transmission. On 1 February 2020, I met with the Service Manager at Bayside Chevrolet and I expressed my concern. She initially stated that there was no way that one of her mechanics falsified a service check. She called the mechanic to meet with her and I; during this conversation, the mechanic admitted to not accessing the internal transmission sensor and that he had no idea why he documented on the invoice "R+R Sensor to find covered in clutch material indicating faulty internals require replace transmission". The Service Manager was embarrassed and refunded me $143.25; she stated she would be in contact with me the following week. To this day, I've never heard back from her... On a positive note, my transmission (which was fixed by ProLink) is still running Great! This is an unfortunate incident of yet another dishonest Service Mechanic / Business. From a customer perspective, I was without this vehicle for 6 days and Bayside Chevrolet never even diagnosed it. They simply took my $143.25 and told me to take it elsewhere or pay $6045 for a new transmission. Thank God for ProLink Automotive; they saved me thousands! He had an opportunity to charge me $1600 (labor) to replace the transmission, however he did the right thing and properly diagnosed the vehicle and charged me to simply flush the transmission. I will never go to another mechanic while in Maryland! Thanks Prolink!

Certified Auto Body is professional and consistently does excellent work on vehicles. I highly…read morerecommend this body shop for their quality workmanship and customer service.

First off, the staff at the front were very inviting and jovial, but at the same time professional…read moreand helpful. Don Burger, the shop manager, is a straight shooter and very knowledgeable about his craft. Certified is a place you feel good about bringing your vehicle to knowing it'll be fixed correctly and most of all in a timely manner. My vehicle was in and out in about 8 days; looking good as new. I most definitely will bring my vehicle(s) back here to be repaired and would refer anyone to do the same. Keep up the great work.

From the moment I walked into this AutoZone, the cashier a shorter lady at the front was rude and…read moredismissive. She kept that same attitude the entire time I was checking out, which made the whole experience unpleasant. I've been to this same location many times and never had an issue before. When I showed my veteran ID, which I've used here plenty of times without any problem, she said it wasn't valid. That kind of inconsistency and attitude isn't what I expect from AutoZone. I usually like this store and the staff, but this visit was disappointing. Management really needs to do better.

This store should be a model for what all auto parts stores should be…read more As a woman who has owned either luxury vehicles or muscle cars for most of my adult life, I've had some pretty interesting experiences at auto parts stores. Most of them involve either sales associates talking down to me (like I don't know the difference between a carburetor and a cabin air filter) or trying to upsell me on things I don't need, because they think I don't know enough about my vehicle to know when I'm being taken advantage of. Oh, and let's not forget the unwanted advances...yeah. My experience at this AutoZone location was everything that a trip to the auto parts store (or any store, really) should be. Chris was AMAZING from the very second I walked into the store. I came in for two items and even though he only had one in stock, he looked up the nearest store that had the item in stock, printed out an image of the item they didn't have (so I wouldn't have to ask the sales associate at the next store to find it in the computer), and wrote down the address for me so I wouldn't have to look it up in my phone. It's also worth noting that I didn't ask him to do any of these things for me... didn't even have the time to. He was already problems solving before I had a chance to even consider next steps. Solution oriented customer service... Other stores, take note. Because I felt so comfortable shopping at the store, I ended up buying another $50 worth of detailing accessories and other things that I didn't necessarily need. As he rang up my items, I thanked Chris for treating me both as a valued customer, and as a person, because this was not an experience I've had at any other auto parts store. This store has become my new go-to for all of my car care needs.